Training #1 Dated:7 Dc.2013

1. Salesforce.com

2. Cloud Computing
 Access
applications, or apps, over the
Internet as utilities, rather than as pieces
of software running on your desktop.
 This model is already quite common for
consumer apps like email and photo
sharing, and for certain business
applications, like customer relationship
management (CRM).

3. CRM



Model for managing a company’s
interactions with current and future
customers.
Use technology to organize, automate, and
synchronize sales, marketing, customer
service, and technical support.
Marketing track and measure campaigns
over multiple channels, such as email, search,
social media, telephone and direct mail.

4. MVC Architecture




MVC-Model,View,Controller
Model-What schema and data does
salesforce uses to represent the
system completely.sObjects are the model as
every entity in salesforce is mapped to some
sObject.
View-How the schema and data is
represented. Visualforce is used to present the
data to users.
Controller-How the interface
actions. Controllers are used to perform the
actions whenever users interact with visual
force.
Contd.

6. Service Cloud
 Built
on the Salesforce1 Platform
 Service Cloud allows you to deliver
revolutionary customer service from
anywhere, anytime, on any device.
 Whether you're on your desktop or on the
go, you have everything you need to be
more productive, resolve more cases, and
satisfy your customers.
Contd.

7. Sales Cloud
 Built
on the Salesforce1 Platform
 Connects the next generation of apps,
devices, and customers.
 It’s an instant connection to your leads,
contacts, accounts, and critical business
information.

8. Force.com
 Salesforce.com's
platform for building and
running business applications in the cloud.
 There are no servers or software to buy or
manage, you can focus solely on building
apps.
 Apps run on a secure, proven service that
scales, tunes, and backs up data
automatically.

9. Why use Force.com
 Proven
 Agile
 Social
 Mobile

10. Force.com Platform Apps Include Tabs, Forms, and Links

11. Technologies behind
Force.com Platform
 Multitenant
architecture
 Metadata-driven development model
 API Access
 Apex
 Visualforce
 Mobile Access
 AppExchange directory