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Prepared for AMWAY BUSINESS OWNERS
7th
March, 2017
MDP Centre, IIM, Kolkota
Sales metrics
www.consult4sales.com
www.consult4sales.com
www.consult4sales.com
What all do we
Measure?
Productivity
Performance
Value Addition
www.consult4sales.com
1. Sales in Numbers , category wise
2. Sales in Value, category wise
3. Total collection in Rupees
4. Total no of complaints
5. Total no of hours invested with
customers
6. Total no of hours invested prospecting
for customers
7. Total no of hours invested in Supply
chain management
8. Total no of customers who did not get
convinced by the AMWAY story told by
you
Productivity metrics
www.consult4sales.com
1. No of days MNOC norm was met.
(Min no of Calls/day = MNOC)
2. Average time spent with prospects
3. Contact : Lead Ratio
4. Lead : Proposal Ratio
5. Proposal : Negotiation Ratio
6. Negotiation : Closing Ratio
7. Promise Quotient (PQ Level)
8. CRM triggered leads
9. Testimonials collected from customers
Performance metrics
www.consult4sales.com
1. EVA through Reference Selling Tree
Fulfillment
2. EVA through Cross Selling Quotient
3. EVA through Up-Selling Quotient
4. EVA through complaint handling system
and Customer Service Recovery
5. EVA through enhanced customer
engagement
6. EVA though brand equity
Value addition metrics
www.consult4sales.com
Monitoring self by 3M
www.consult4sales.com
www.consult4sales.com
www.consult4sales.com
www.consult4sales.com
Call me on 9970506000
Tweet me on @followsanjay
FB on www.facebook.com/smementors
Linked in: www.linkedin.com/in/scipl
Instagram: mindtandoor
Email id: mindtandoor@gmail.com
URL: www.consult4sales.com
If you believe in the 
Religion of  Sales, call us 
to baptize you.

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Sales Metrics

  • 1. Prepared for AMWAY BUSINESS OWNERS 7th March, 2017 MDP Centre, IIM, Kolkota Sales metrics www.consult4sales.com
  • 4. What all do we Measure? Productivity Performance Value Addition www.consult4sales.com
  • 5. 1. Sales in Numbers , category wise 2. Sales in Value, category wise 3. Total collection in Rupees 4. Total no of complaints 5. Total no of hours invested with customers 6. Total no of hours invested prospecting for customers 7. Total no of hours invested in Supply chain management 8. Total no of customers who did not get convinced by the AMWAY story told by you Productivity metrics www.consult4sales.com
  • 6. 1. No of days MNOC norm was met. (Min no of Calls/day = MNOC) 2. Average time spent with prospects 3. Contact : Lead Ratio 4. Lead : Proposal Ratio 5. Proposal : Negotiation Ratio 6. Negotiation : Closing Ratio 7. Promise Quotient (PQ Level) 8. CRM triggered leads 9. Testimonials collected from customers Performance metrics www.consult4sales.com
  • 7. 1. EVA through Reference Selling Tree Fulfillment 2. EVA through Cross Selling Quotient 3. EVA through Up-Selling Quotient 4. EVA through complaint handling system and Customer Service Recovery 5. EVA through enhanced customer engagement 6. EVA though brand equity Value addition metrics www.consult4sales.com
  • 8. Monitoring self by 3M www.consult4sales.com
  • 11. www.consult4sales.com Call me on 9970506000 Tweet me on @followsanjay FB on www.facebook.com/smementors Linked in: www.linkedin.com/in/scipl Instagram: mindtandoor Email id: mindtandoor@gmail.com URL: www.consult4sales.com If you believe in the  Religion of  Sales, call us  to baptize you.