This document appears to be an agenda for a conference on trends in delivery. It includes a welcome message from the founder of MetaPack, Patrick Wall. The morning session agenda lists keynotes and panels on topics like the changing fundamentals of the last mile and who owns the relationship with the customer. The afternoon session agenda also includes panels on topics like ecommerce and customer experience. The document provides information on trends in delivery and looks forward to how brands and marketplaces will dominate and the consumer experience will determine success, with cost to serve becoming a critical measure. It also thanks the various speakers participating in the conference.

1. P O W E R E D B Y :
MorningPlenary–
Ballroom
Welcome and Trends in Delivery
PATRICK WALL
Founder

2. C O N F I D E N T I A L A N D P R O P R I E T A R Y
60
80
100
120
140
160
180
200
220
240
260
Sep09,2018
Sep16,2018
Sep23,2018
Sep30,2018
Oct07,2018
Oct14,2018
Oct21,2018
Oct28,2018
Nov04,2018
Nov11,2018
Nov18,2018
Nov25,2018
Dec02,2018
Dec09,2018
Dec16,2018
Dec23,2018
Dec30,2018
Jan06,2019
Jan13,2019
Index
Week Ending
2017/18 2018/19
PEAK
2018

3. C O N F I D E N T I A L A N D P R O P R I E T A R Y
MORNING SESSION
AGENDA
1 eCommerce & Customer Experience
Stream: Theatre 1
2 Logistics & Carriers Stream:
Theatre 2
3 Solutions Theatre
4 Technology
Stream
KEYNOTES

4. C O N F I D E N T I A L A N D P R O P R I E T A R Y
PA N E L :
The changing fundamentals of the
last mile
PA N E L :
Who owns the relationship with the
customer?
AFTERNOON SESSION
AGENDA
1 eCommerce
and Customer
Experience Stream:
Theatre 1
2 Logistics and Carrier
Stream: Theatre 2 3 Solutions Theatre

5. BREXIT
C O N F I D E N T I A L A N D P R O P R I E T A R Y

6. C O N F I D E N T I A L A N D P R O P R I E T A R Y
TRENDS
TODAY
Social mediaCross border growth
Faster delivery
Delivery options on product page
Going-green
Apps
Eco-delivery
Prediction
Click and Collect
Speed of change
Global choice
Mobile
Savvy Shopper
Loyalty programs
Life time value
Price! Price! Price!
Personalisation
High value Customers
Post-ship
Advance notice
Innovation
Direct to consumerTry before you buy
Collaboration
Niche retail
DiscountsDiscounts
Influencers
Same Day
Search origin
Free shipping
Virtual realityAutonomous vehicles
AI
Big Data

7. C O N F I D E N T I A L A N D P R O P R I E T A R Y
LOOKING FORWARD
Brands and market-
places will dominate

8. C O N F I D E N T I A L A N D P R O P R I E T A R Y
LOOKING FORWARD
The consumer’s
experience will
determine success

9. C O N F I D E N T I A L A N D P R O P R I E T A R Y
LOOKING FORWARD
Cost to serve
to become a
critical measure

10. C O N F I D E N T I A L A N D P R O P R I E T A R Y

11. C O N F I D E N T I A L A N D P R O P R I E T A R Y
AND THANKS TO OUR
SPEAKERS
ALEX VASSILIEV
Chief International Officer,
Yandex Market
DANNY GRAHAM
Senior Product Manager,
MetaPack
HOWARD SAUNDERS
Retail Futurist, Twenty-second
and fifth
LAURA HEIDRICH
Pre-Sales Consultant, MetaPack
ANDY PICKERING
International Network Director,
Royal Mail International
DOUG MACGRAIN
Head of Logistics , Former
Customer Delivery Manager, Wiggle, Simba
Sleep
JERMEY MITCHELL
Director, Data Science &
Co-Founder, Data Mettle
LAURA WYNCH
Co-Founder, Validify
CHRIS GRIFFIN
Ex Director of e-commerce Superdry PLC
and CEO and founder of Anatwine (exited
to Zalando 2017)
EMMA MEAD
Group Omnichannel Director, Holland and
Barrett
JULIA BINDLEY
Partner & Operations Director,
notonthehightstreet
MARTIJN BERTISEN
UK Sales Director, Google
DANIEL RUEDA
CEO, Open Pricer
GRAEME CARTER
Group Vice President, Global Order
Fulfilment & Distribution, Avon
KLAUS GÖLDENBOT
Chief Executive, Nisbets Plc
NEIL MACGOWAN
Director, Digital Intelligence EMEA, New
Relic
BRUCE HARRYMAN
Senior Manager Distribution Planning, John
Lewis
DUNCAN LICENCE
VP, Global Solutions and New Products,
MetaPack
JOHN CLEM
General Manager, MetaPack
LIAM YOUNG
Founder, Harper Concierge

12. C O N F I D E N T I A L A N D P R O P R I E T A R Y
AND THANKS TO OUR
SPEAKERS ( C O N T. )
NEIL MCLAUCHLAN
Director of Seller Delivery Experience, eBay
UK
PHILIPPE HEMARD
Founder of PHC, Former EU VP Amazon
Logistics Europe,
Philippe Hemard Consulting
STEVE BARRETT
VP of EMEA, PagerDuty
WILL DYMOT
Founder, Hachiko
NEILL O'SULLIVAN
Director, Cross Border
Direct Solutions
PROFESSOR MATTHEW J.
GOODWIN
University of Kent / Chatham House
STEVE OLIVER
Co-Founder and Group CEO, musicMagpie
PATRICK WALL
Founder, MetaPack
SHEA FELIX
General Manger, Global Post
TOM FORBES
VP Customer Delivery and International,
MetaPack
PAUL JEVENS
Managing Director,
Hanger Company
SHIRLEY RODRIGUES
Deputy Major for Environment & Energy,
The Major of London
ULRICH DEHMER
Contract Logistics - Global Core Service
Distribution Head of Information Systems,
Kuehne + Nagel
OLIVER OGG
Head of Digital Strategy EMEA, Apigee,
Google Cloud
RICHARD GARRY
Location Intelligence Solutions, Gamma
TOBY KNIGHT
Manager, Solutions Architecture (Retail),
Amazon Web Services
XUAN JIN
Lead Solutions Architect,
Alibaba Cloud Global
ZOE SCHOUTEN
Pre Sales Manager, MetaPack

13. C O N F I D E N T I A L A N D P R O P R I E T A R Y
GET
INVOLVED
• Take part in our survey
• Come to the stand
• Download the app

14. P O W E R E D B Y :
TDCGlobalEventApp
How to Install:
• Search ‘TDC Global’ in the
App Store, Google Play or
HTML
• Download the App, input
your email address with
password ‘metapack19’
• Build you own agenda,
search sessions, speaker
and sponsor profiles,
network through the
integrated meeting and
messaging features
DOWNLOAD THE APP

15. LET'S GO!
P O W E R E D B Y :