#TDCGlobal 2019, Gary Brown, Senior Business Development Manager, Syft
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Title: Solving the Last Mile Staffing Crisis The average Operations or HR manager in a distribution or fulfillment company is in a pretty uncomfortable position– squeezed on one hand by increasingly protective labour legislation and on the other by the lack of candidates willing to enter this hard and relatively underpaid field. Against this backdrop, the workforce is ageing, costs are rising, companies are competing for talent, and the consumer is expecting a top customer experience: a fast, reliable, and cost-effective service every day. In an increasingly competitive environment, the prospect of unmet picking rates, missed delivery schedules, or average customer satisfaction scores may not just result in ceding advantage to your rivals, but may impact your very survival. Gary Brown of Syft will explore the 5 steps every fulfillment or distribution operation must take in order meet this challenge head on and adopt a resourcing solution fit for the needs of the modern day operation, worker and customer.
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#TDCGlobal 2019, Gary Brown, Senior Business Development Manager, Syft
- 1. P O W E R E D B Y : SolutionsTheatre Solving the Last Mile Staffing Crisis GARY BROWN Senior Business Development Manager
- 2. Solving the Last Mile Staffing Crisis GaryBrown SeniorBusinessDevelopmentManager
- 3. The 5 Solutions SyftReport: SolvingthecomingStaffingCrisisattheLastMile Reportreleasedate:March2019 emailtoreceiveafreecopy: gary@syftapp.com
- 5. officesin: London Manchester Leeds Liverpool Birmingham Cardiff 19,000+ VettedWorkers 1,500+ Clients 90+ StaffinUK UK’s LeadingOnlineStaffingPlatform Jack & Novo – Co- founders Established in2015
- 6. 3 Awards 3 Sectors Largest Online Supplierin Europe stockroom assistant packers couriers forklift operators delivery drivers warehouse operatives food production operatives pickers loaders
- 8. of our clients use us repeatedly 5 x Better than the Industry Average 98.3% shifts filled Of our workers are rated 4/5 stars and higher 98.5% 99%
- 10. Changeoverthelast10years 2008-2018 Text urban populations 3.4Bn to 4.6Bn SmartPhone Ownership 1 in 100 to 1 in 5 5x e-commerce growth
- 12. 3. Scroll down to picture and select. Then choose the image you want to fill the shape. We have now entered the Fourth Industrial Revolution
- 13. WarehouseManagement Systems(WMS) Robotisation Data The Growth of Automation All Parts of Supply Chain WearableTech 1. The Growth of Automation
- 14. WarehouseManagement Systems(WMS) Robotisation Data 1. The Growth of Automation All Parts of Supply Chain WearableTech
- 15. WarehouseManagement Systems(WMS) Robotisation Data 1. The Growth of Automation All elements of the Supply Chain…… WearableTech Except for Resourcing
- 16. 2. Changing Demands of the Customer
- 17. 2. Changing Demands of the Customer
- 18. 2. Changing Demands of the Customer
- 19. CostofReturns Grading Repackaging Localwarehousingoptions Dropoffpoints CustomerService 2. Changing Demands of the Customer Redelivery Recycling
- 20. Can’trelysolely onrobots Dynamic,Responsiveand JustinTime Morecustomerfacing Difficulttobringbackpreferred workers Slowandunreliablerenumbers CustomerServiceSkillsnotconsidered 2. Changing Demands of the Customer Labourintensiveandspecialist Non-responsive ModernOperation CurrentResourcingSolution
- 21. 2. Changing Demands of the Customer 97.5% Shifts filled with less than 48 hours notice Average Time to fill a shift6.8hours Our Current record time to fill a shift 5seconds Customer Requires a more responsive service
- 22. “Inability to attract and retain a qualified hourly workforce was the leading industry issue, cited by 55% of respondents, up 6% from last year” 2018 Warehouse / Distribution Centre Survey “2018 Warehouse and Distribution Center (DC) Operations Survey” Text 3.WorkforcePressures
- 23. Driver supply For 2016 and 2017 the estimated HGV driver population fell by 4.4 per cent. This translates to a calculated shortfall of around 52,000 drivers,
- 24. Effects of EU Exit In the year before the referendum, net EU migration was estimated at 189,000 In the year to June 2018, EU ‘net migration’ was around 74,000—the lowest level recorded since September 2012
- 25. Ageing Workforce In the year before the referendum, net EU migration was estimated at 189,000, In the year to June 2018, EU ‘net migration’ was around 74,000—the lowest level recorded since September 2012
- 26. Ageing Workforce In the year before the referendum, net EU migration was estimated at 189,000, In the year to June 2018, EU ‘net migration’ was around 74,000—the lowest level recorded since September 2012 Baby Boomers represent close to 75 million people in the United States today. They have been the largest generation for a very long time, with millennials just now set to outnumber them in 2019. From 2019 10,000 baby boomers will hit retirement age 65 every single day
- 27. Image Lack of new entrants & Expectations of Millennials and Gen Z Pressure on labour costs Gig Economy vs Fairness & Legal Challenges 3. Workforce Pressures
- 28. 4. Data driven decision making
- 29. Visibility and accuracy of analytics Predictive analytics Scalability CostManagement Auto-scheduling TrendAnalysis Alignment and Collaboration Real–timeReporting Modern Operation Resourcing Solution 4. Data driven decision making
- 31. 5. Cost Management Reduce Time to Hire
- 32. ReduceTime to Hire ReduceTime to Productivity Performance Management Incentivisation Text 5.CostManagement
- 33. Supplychainisbecomingmore automated –yet resourcingisstuckin20thcentury Needtoattractnewentrants,provide afairandopenrouteintotheindustry andmeetskillsshortages Adoptdatadrivendecisionmakinginorder tostayagileandcompetitive Godigital–bringoperationsinto21stcentury,with paperlesssystemsand 24-7access Adopta modernresourcingmethodthatattracts newentrantsandprovidesafair,transparent meritocraticenvironment forcareer growth Adoptaresourcingsolutionthatcanprovide youwithreal-timereporting,predictiveanalytics andtrendanalysistoremainagile 5 Solutions to the Last Mile Staffing Crisis DemandsoftheCustomeriseverchanging requiringaflexible,dynamicandresponsive resourcingfunction Accessthe‘ConnectedWorker’withJustinTimeresourcing, controlandchoice 5 Challenges 5 ModernResourcingSolutions Managecosts andpressuresonmargins Insistonyourresourcingsolutiontopredict performanceandproductivityofworkers
- 34. TheWorld’s First Smart LabourMarket SyftReport: SolvingthecomingStaffingCrisis attheLastMile Reportreleasedate:March2019 ToreceiveyourFREE copyofthefullreport ortoBookaDemoofSyftemail: gary@syftapp.com Tel:07758139716
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