This document provides an overview of the key features needed to develop an on-demand grocery delivery app similar to Instacart. It discusses features for the customer app, shopper/delivery app, and admin app. The customer app would allow users to order groceries from partnered stores, view product details and schedule deliveries. The shopper app would manage orders, provide navigation and process payments. The admin app would oversee shoppers, customers, manage notifications and analyze revenue data. Developing these features in collaboration with an experienced mobile app company is recommended to build a successful on-demand grocery app.

1. The Only Guide You Need
To Develop An Instacart
Like Grocery App

2. Introduction
Generation Uber For X
After the consecutive success of uber, several startups are
taking advantage of the app trend, or uberization of the
economy. And why not? After all, it is a $57 billion industry
and growing. For every action, there is an equally
opportunistic reaction option. Cabs, salons, hotel and flight
booking, food delivery have apps that provide instant
service.
Oh, and the list does not end here!

3. What is responsible for this kind of consumer behavior?
Why have on-demand apps maintained a continuous and
steadily increasing ROI?
The reason is simple: its fast, easy, and convenient. Think of
the following scenario: for example, you have guests
coming over for Thanksgiving dinner and could not make
space to buy groceries. The rush at the stores are crazy.
Time is flying.

4. This is when an on-demand grocery delivery app like
Instacart comes to your rescue.
Advertised to deliver in one hour, this service is available to
users across 1200 cities and 25 states in America. There is
more than one reason behind 1,000,000+ installs on google
play alone.
Apart from letting shoppers buy any food items available
in a local grocery shop, the app shows nutritional
information for each product.

5. But there is a feature list that must be kept in mind before
proceeding to develop one.
● Name along with the logo and a small description of
your business.
● A horizontal bar consisting of the topics and subtopics.
● Contact details of the business.
● Social media login and comment section.
● Vertical bar of product list along with subcategories.
● Dedicated footer with more details and options.

6. But ever wondered how this huge network of customers,
shoppers, and stores function just through a few clicks?
There Are A Few Steps Involved
If you want to know how to start a business like Instacart,
or how to build a grocery app it is essential to understand
this process.

7. 1. Customer Places The Order
Through their smartphone, the user will choose from
thousands of grocery items. They can use any preferred
payment mode that ranges from a variety of American
card along with google and apple pay.

8. 2. A Number Of Stores Are Partnered With
As you are wondering how to build a grocery app, let me
tell you this is one of the first steps. Instacart has contracts
with several major American grocery stores across the
country. Therefore, grocery shoppers are allowed to pick
items from one or more than one retailers.
As a product may not be available or out stock at one
store, it is likely to be available in a different one. This has
solved the problem of shoppers running from one store to
another and thus partly explains the preference among
consumers to an app like Instacart to physical shopping.

9. 3. Personal Shoppers
Take a sigh of relief with an on-demand grocery delivery
app that allows someone to do your work. Instacart has
also integrated a chat system that can be used by the
customer to talk to his/her shopper while they rummage
the stores.
Apart from shoppers designated close to the stores, there
are part-time workers who will be assigned an order if they
are close by. Uber follows a similar model of assigning the
nearest driver to a passenger.

10. 4. The Final Step
The order is handed to the customer at the doorstep
according to the preferred delivery time. The inbuilt GPS
tracking system allows the customer to get an idea of the
estimated time of arrival.
Customers can also tip their personal shoppers at the
time of delivery or while making the payment. We can thus
safely conclude that on-demand apps are not just a great
way for startups to cash in money but creates
opportunities for employment as well.

11. Customer App Features

12. Login/registration
1

13. As it is crucial to keep all the account details in one place,
each customer must register themselves before placing
orders. Integrate social media login to make this step
user-friendly.
It is however not necessary to put the login page right
when the app is opened. Like most shopping websites,
users can be made to log in before they proceed to
checkout. Discuss with your grocery app development
company how you want this integrated

14. Stores Are To Be Listed
2

15. All the stores that you have a tie-up with should be displayed in
a neat and clean manner. You may use logos of each retailer
instead of a name list. this will improve the user experience.
After the first order, the stores can be displayed according to
the ones previously selected.
Users can also customize this option with a favorite button that
will let them see the preferred stores first.

16. Grocery Categories Come Next
3

17. People often discontinue from a service if they cannot find
what they need. It is crucial to design your UI/UX in such a
fashion that the customer finds what they are looking for
with minimum effort.
A search bar is an additional option for users who want to
find a specific product faster. While searching, matching
or related products can be suggested.

18. Additional Details For The Items
4

19. The product page apart from the details like nutritional value
and weight will also show related products or what other
customers bought. Packaged food items should display the
shelf life. Customers may have an option to rate the product or
simply thumbs up it.
Recipes for a particular food item can be provided below all
the other details

20. Delivery Preferences
5

21. You may not know how to build a grocery app, but even
then this one feature should be common for all delivery
services. A list of delivery slot timings along with dates will
give an impression of user-friendliness. It is no secret that
people would want to schedule the delivery according to
their convenient timing.

22. Coupons To Attract More Customers
6

23. Coupon codes not just makes an existing customer happy
everyone like to pay lesser than the actual price, but
attracts and encourages more people to download the pp
as well. Most on-demand apps in the market come with a
first time free delivery or x% off in the first three orders offer.

24. Error-free Checkout
7

25. Many customers will not complete the order if this final
stage is not free of technical errors.
Stripe, Braintree, and CCAvenue are most commonly used
ones. Make sure that the grocery app delivery company
you partnered with has a fair amount of knowledge
regarding these. There could be an option to tip the
shopper at this part well.

26. Customer Care Is A Must
8

27. No startup will ever be successful without a dedicated
customer care service. You don’t want the customer to
discontinue using your services just because they were
unsatisfied once for reason.
The main menu will have this option, usually at the end.
This will include a phone number, email, and live chat as
well if possible.

28. Tracking – Why It Is Important
9

29. Once your personal shopper has finished picking all the
products, they can select the ‘out for delivery’ button. This
way the customer know where you are and can be ready
to receive their order. GPS integration is, therefore, a must.

30. Chat Integration
10

31. After the order has been placed, you might want to edit
the quantity of an item or simply not want it anymore.
Chatting with the shopper is one way to update your
shopping list.
Apart from that, this feature also comes handy if the
shopper has any questions regarding your order

32. Delivery Man/Shopper App
Features

33. Registration
1

34. A simple social media login is not sufficient. The reason
behind this is that the app requires more information from
people interested in becoming shoppers. They need to
meet the required criteria before qualifying. This does
involve a few more steps, but we suggest that you don’t
make it too long.
The registration process should include basic contact
details, location, car ownership, preferred delivery time,
and the type of service they want to provide; shopping or
delivery.

35. Current/pending Orders
2

36. All the orders that are yet to be delivered will be shown
here. When clicked on an order, details like delivery
location, order amount, the time slot, list and quantity of
the items will be displayed here.
While purchasing the items of a particular order, the
shopper should click on a button that will notify the
customer. This feature has to be integrated.
.

37. Notifications Cannot Be Missed
3

38. You don’t want the app to suffer a bad review because the
shopper missed a delivery, do you?
Part-time delivery agents may miss an order if they were
busy with other errands. This is an on-demand app, and
instant service is part of the definition. So, it mandatory to
discuss this feature with your grocery mobile app
development partner.
.

39. Inbuilt Chat System
4

40. This feature will help the shopper contact the customer if
he has any issues understanding a detail of the order. We
suggest that you ask your developer to enable a picture
sending feature as well.
.

41. GPS Navigation Is Crucial
5

42. In order to deliver effortlessly, a map should be integrated
for a faster service.
Without the map, the shopper might end up calling the
customer more than once to get the exact location. That is
not only unsafe for the shopper as he will be driving, but
contributes to poor customer experience.
.

43. Payment Option
6

44. The shopper should have a preferred method of
accepting payments and tips.
This part can include graphs or statistics showing the
earning for each week or month. Your developer probably
does not know how to build a grocery app if they mess up
this step.
.

45. Help And Feedback Section
7

46. This is not just an important feature for the customer, but
for the delivery guy as well. This will also include an email,
phone number, and live chat. You should always keep an
option to provide feedback and customer.
.

47. Review Dashboard
8

48. A page dedicated to all feedback from each client with
the rating and reviews can be integrated. You may discuss
the rating system you want with your grocery app
development company. A simple thumbs up or down, a
five-star rating system, or smileys are just to name a few.
Finally, the admin app needs to be created. This can be
made accessible from both web pages or app.
.

49. The Features For The Admin
App

50. Login
1

51. Here, you don’t want any registration process, but simply
login details as it will be used by one or a few people. The
security for this one will be particularly strong as it
contains confidential details.
.

52. Shopper Panel
2

53. All the activities and information of the shoppers by a city
like location, tasks completed, date of registration, contact
details will be available for viewing from this panel. A
separate panel for the highest performing and lowest
performing agents can be included.

54. Customer Panel
3

55. As there are thousands of customers, it is not feasible or
necessary to see the information of each. What can be
integrated instead, are the no of users city or location wise.
You can integrate a separate auto-generating
performance data which will show the details of revenue
earned. This will show revenue from a particular location.
This will help you understand the logistics of demand as
well.

56. Notifications
4

57. This should be integrated for a variety of issues. This
includes negative reviews from a customer, complaints
regarding technical glitches or even suggestions to
improve the app and its services. Of course, as the admin,
you can customize on what you want to receive
notifications.

58. Revenue Data Analysis
5

59. Here again, you can integrate auto-generated statistic
system for revenues earned on a daily, weekly, or monthly
basis. This is one of the most important features for the
admin app as this will help you understand what is to be
improved for a particular location.

60. Make Money With Your Own App
Now!
If you are reading this, we are going to assume that you
want your own app created. Are you thinking how to build
a grocery app? Or how to make a delivery app? Or what
does the grocery app development cost? Don’t wait up!
As an experienced team of app developers, we
understand your needs better than anyone else. With
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61. Innofied Solution Pvt. Ltd.
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