This document discusses safety culture and how to measure and improve it. It defines safety culture as how people think, believe, intend and behave regarding safety. Developing a strong safety culture can sustain safe behaviors because people want it and believe in it. There are four pillars to measure safety culture: technical capability, management infrastructure, people mindset, and leadership. Methods to measure include document review, interviews, surveys, and observations. Measuring safety culture identifies areas for improvement and encourages continuous progress. The document outlines four options to improve safety culture: conducting a safety culture survey, a full diagnostic, a cultural improvement program, and ensuring sustainability of gains.

1. SAFETY CULTURE
AN OVERVIEW
Handito Aji Saroso
PROSPEX-5 Product Manager
Building and Plant Safety Institute

2. What is Culture?
Culture : “Enough people doing same thing long
enough” (Critical mass & sustainability)
Safety Culture,
… is about how people think, believe, mean and
intention & behavior in relation of safety.
… is how to change people motivation of safety, from
“they scare with the rule” to be “they love to work
safely, they care others, they love their future and
families etc”
By developing “Safety Culture”, we can sustain people safety
behavior because people want it, they believe in it and the highest
intention in their life, and of course we need to help them with high
standard OH&S system in place.

3. Why Culture is Important?
Jusk ask oil and gas off
shore
• Why do fires continue to
occur on offshore platform?
• Why do major lossess of
containment occur?
• What causes management
to forget the lesson from the
past?

4. Research Say That ....
Good Safety= Good Business

5. But How?
Creating and Improving SAFETY CULTURE
is the foundation of Operational Excellence for
Sustainable Business

6. Is it possible to measure the safety culture?
YES IT IS. From our perspective culture is
measured through our 4 pillar approach
Technical
Capability
Management
Infrastructure
People
Mindset
Leadership
•How the asset and resource configure
to create value add
•Elemens of this are Management
Commitment, Hazard and Risk
Management, Working System,
Inspection and Monitoring, Reporting
and Communication, Audit System
•Formal structure, process and
system that support in achieving
optimization of Technical Capability
Pillar
• Elements of ths pillar are :
Organization Design, Performance
Management, Support Function,
Capability Building Process,
Contractor Management,
Continuous Improvement
•Perception of the people toward
system and management approach
has implemented
• This process consist of several
element that are Attitude,
Competency, Communication, Team
Work, Working Environment
•Process of defining the desired
state, setting up the team to
succeed, and engaging in the
discretionary efforts that drive
the safety values
• Element in this pillar such as :
Vision, Inspirational
Communication, Supportive
Leadership, Personal
Recognition, Role Model,
Performance Focus

7. What is the benefit to measure the safety
culture?
By undertaking the safety culture
measurement you can
1. Determine your safety culture level
2. Benchmark your level compare to
the world class standard
3. Identify area for improvement
4. Encourage continuous improvement
through recommendations
5. Identify perception gap among all
level
6. Involve your employee in Health and
Safety issues

8. Mainly there are 4 methods used to
conduct measurement
Document Review
Interview Survey
Observation

9. Document Review and Survey
Document Review : A review of the
company’s health and safety documentation
and written records for key safety culture
indicators. Assessors will assess specific
elements according to set criteria and give a
score from 1-4
Survey : Survey of all or a sample of
employees/supervisors in the organisation, using
a item questionnaire on key aspects of safety
culture. The survey is designed to assess each of
the key elements described above, in the form of
statements which capture the important aspects
of the element. Workers rate these statements on
a scale from 1 (strongly disagree) to 4 (strongly
agree).

10. Observation and interview
Interview : Semi-structured interviews with
management and on-the-floor managers or
supervisors, covering the key elements of
management commitment, involvement &
safety competence.The responses collected
will supplement and verify the documentation
review, the workplace observation and the
questionnaire results
Observation: Observation of safety culture
performance indicators in the workplace,
covering all work areas (including informal
questions to staff/supervisors). Assessors will
tour the workplace to observe key indicators
under each of the key safety culture elements
where appropriate, including informal questions
to supervisors and employees to verify both the
observations and the survey data

11. What is the strengths and improvement
aspects?

12. How to improve safety culture and
performance?
We are offer you 4 options to the use of the safety culture
measurement and improvement
• Safety Culture Survey
• Safety Culture Full Diagnostic
• Safety Culture Improvement
• Safety Culture Sustainability

13. Safety Culture Survey
• This option allows for an initial
self‐assessment of the safety culture
in an organisation from the
perceptions of staff. The survey may
provide information about how
perceptions vary across different
departments or disciplines. It is not
intended to be a comprehensive
assessment as in the full SCM, but
provides a starting point to evaluate
the priority given to health and safety
in the organisation
• Completed survey are forwarded and
full analysis of result undertaken, and
report presented

14. Safety Culture Full Diagnostic
• All four parts of the tool are used
(document analysis, workplace
observation, safety culture
survey and interviews) to provide
a comprehensive assessment of
the safety culture of the
organisation
• Full analysis, recommendation
and report are presented

15. Gathering the data
Data Analysis &
Identify the
opportunity
Setup Initiatives
Situation Assessment
Conduct diagnostic with
focused to 4 pillar of safe
operational excellence to
understand current
condition, develop action
plan and initiatives
Launch program
Training /
Workshop
Field Coaching
Monitoring Result
Plan Realization
Initiatives realization
and capturing
improvement
opportunity
SUSTAINABILITY PROCESS
After Action
Review
Lesson Learned
Stand alone
Make It Stick
Program Evaluation,
review the change,
lesson summary, and
handover to stand alone
Establish Team
Team conditioning
Communication &
Condition
Leadership
Decide & select
Unit Areas
Preparation
Team preparation (
team selection, project
planning, setup
milestone)
Safety Cultural Improvement consist of 4 main stages with estimated total
project time around 8 months depend on the scope and objectives
2-4 weeks 4-6 weeks 16-24 week 3-4 week

16. Illustration during implement PROSPEX-5 Way :
Coaches together
with Line Leaders
safety do
assessment the unit
area for
improvement
Implement the
improvement initiatives on
the job Intensive
coaching at the
field
Coach observe
the progress and
influence the
focus to achieve
result
Achieve the performance
improvement and
enjoyable work climate

17. Safety Culture Sustainability
• This option is to provide the fundamental
methodology in maintaining the
improvement has been done and to
ensure the safety improvement are live
within organisation
• Tools are forwarded, training is provided
and the methodology are presented to
have the same understanding and
commitment

18. “You will achieve the
level of safety that you
demonstrate you want
to achieve”

20. Handito Aji Saroso,ST, Lean Six Sigma Black Belt
PROSPEX-5 Product Manager
Building and Plant Safety Institute
Mobile (+62) 81230301552
Office (+62) 2180873271
Email : handito.saroso@bpsi-safetyinstitute.com
www.bpsi-safetyinstitute.com