SlideShare a Scribd company logo
© 2014 Forrester Research, Inc. Reproduction Prohibited 1
Safeguard Your Business with a
Strategic Performance Monitoring
Solution
Featuring:
© 2014 Forrester Research, Inc. Reproduction Prohibited 2
ç
Housekeeping
•Please submit your questions to the Q&A
window at anytime during the webinar.
•This webinar is being recorded. You will be
sent a link to the recording within 24 hours.
© 2014 Forrester Research, Inc. Reproduction Prohibited 3
ç
Speakers
John Rakowski
Analyst
Steve Francis
Founder & Chief Product
Officer
Lawrence Rowell
Systems & Security
Manager
© 2014 Forrester Research, Inc. Reproduction Prohibited 4
Agenda
•Forrester Research: Safeguard your business
success with a strategic monitoring approach
•Pacific Life: A successful example of strategic
technology monitoring
•LogicMonitor: Brief introduction to LogicMonitor as
a strategic vendor
Making Leaders Successful
Every Day
Prioritize Technology Monitoring To
Safeguard Business Success
John Rakowski
Analyst
April 30, 2014
@momskij
© 2014 Forrester Research, Inc. Reproduction Prohibited 7
Agenda
›The rise of tech-fueled business services
›Welcome to the age of the customer
›The warning signs of non-strategic approaches to
technology monitoring
›Recommendations for a holistic technology monitoring
strategy
© 2014 Forrester Research, Inc. Reproduction Prohibited 8
What Do The Following Organizations Have In
Common?
2013 – The Year Of
The Computer
Glitch
© 2014 Forrester Research, Inc. Reproduction Prohibited 9
Ultimately IT Faces The Blame!
© 2014 Forrester Research, Inc. Reproduction Prohibited 10
Agenda
›The rise of tech-fueled business services
›Welcome to the age of the customer
›The warning signs of non-strategic approaches to
technology monitoring
›Recommendations for a holistic technology monitoring
strategy
Welcome To The Age Of The Customer
2010 2012 2015 Beyond
What it means:
Technology is the main
catalyst for business
success.
© 2014 Forrester Research, Inc. Reproduction Prohibited 12
Rising Technology Complexity
2013–202020122011201020092008
Manual
ability
© 2014 Forrester Research, Inc. Reproduction Prohibited 13
Agenda
›The rise of tech-fueled business services
›Welcome to the age of the customer
›The warning signs of non-strategic approaches to
technology monitoring
›Recommendations for a holistic technology monitoring
strategy
© 2014 Forrester Research, Inc. Reproduction Prohibited 14
The Warning Signs of Non-Strategic Approaches
to Technology Monitoring
Silos in IT
teams
False hero
mindset
Never-
ending
integration
journey
“It just
happens”
approach
© 2014 Forrester Research, Inc. Reproduction Prohibited 15
Agenda
›The rise of tech-fueled business services
›Welcome to the age of the customer
›The warning signs of non-strategic approaches to
technology monitoring
›Recommendations for a holistic technology monitoring
strategy
© 2014 Forrester Research, Inc. Reproduction Prohibited 16
A Holistic, Strategic Approach To Monitoring Is
Required
Source: Guarantee Business Value From Technology Monitoring, November 2013
Centralize Monitoring
Responsibility
Understand And Prioritize
Services
Assemble A Customer
Centric Monitoring Portfolio
ITSM Integration And
Business Centric Reporting
Continuous Improvement
© 2014 Forrester Research, Inc. Reproduction Prohibited 17
Centralize your Support Operation
© 2014 Forrester Research, Inc. Reproduction Prohibited 18
Source: March 1, 2013, “Evolve Your Operations Center For True Service Management” Forrester report
Centralized operations center
© 2013 Forrester Research, Inc. Reproduction Prohibited 19
Define IT services to be monitored
› Proactive monitoring depends on your customers’
perception of IT service availability and performance.
› Communicate with your co-workers
and customers:
• Who are they?
• Which applications/IT services do they
use?
• How would they define a healthy IT
service?
• Working with application/IT service
designers is essential.
› The aim is to ensure an end-to-end unified monitoring
approach.
Assemble a customer-centric portfolio
Photo
order
End user experience
Business
dashboards
ITSM
integration
Application
Database
Workload
Unified
console
Application
transaction
Mapping
Automation
& Analytics
© 2013 Forrester Research, Inc. Reproduction Prohibited 21
Availability
management
Event and
incident
management
Service level
management
Problem
management
Service desk
Application
management
Capacity
management
Change
management
Supplier
management
Demand
management
Release and
deployment
management
Service
catalog
management
Service
portfolio
management
B
U
S
I
N
E
S
S
V
A
L
U
E
DevOps
Integration with ITSM processes
© 2013 Forrester Research, Inc. Reproduction Prohibited 22
Focus on the right metrics to communicate
value
Descriptive Perceptive
Outcome Dashboards
© 2014 Forrester Research, Inc. Reproduction Prohibited 23
• Promote the value of
monitoring solutions.
• Hold regular meetings with:
• Service/application owners.
• Service desk managers.
• Customers/employees.
• Create business-
centric dashboards.
Continuously improve to ensure
monitoring relevance
© 2014 Forrester Research, Inc. Reproduction Prohibited 24
Recommendations
1. Audit the monitoring solutions in your environment.
2. Begin to identify IT strategic programs that you can leverage
for monitoring investment.
3. Start to build the business case for support centralization.
Thank you
John Rakowski
jrakowski@forrester.com
@momskij
© 2014 Forrester Research, Inc. Reproduction Prohibited 26
Safeguard Your Business with a
Strategic Performance Monitoring
Solution
•Lawrence Rowell
•Systems and Security Manager
•Pacific Life Retirement Solutions
Division
© 2014 Forrester Research, Inc. Reproduction Prohibited 27
Our Situation Two Years Ago
•Our monitoring team was asked to
do more with the same resources
(Be more efficient!)
•We were supporting several
monitoring tools- each with specific
strengths networks, windows, etc.
• Upgrades
• Database
•Research better options
© 2014 Forrester Research, Inc. Reproduction Prohibited 28
What Brought us to LogicMonitor
•What we learned during the trial:
• On site deployment was very easy
• Numerous technologies were
monitored efficiently
• Windows, Linus, hypervisors,
WAN optimization equipment,
firewalls, proxies, etc.
• Support was responsive
• Accessible anywhere anytime
• Alerting provided key response
options
© 2014 Forrester Research, Inc. Reproduction Prohibited 29
End Results
›We focus more on our business
needs
›Adoption by technology users
›Agility
›Cloud Ready
© 2014 Forrester Research, Inc. Reproduction Prohibited 30
Thank you!
Lawrence Rowell
Systems Management
& Security
© 2014 Forrester Research, Inc. Reproduction Prohibited 31
Safeguard Your Business with a
Strategic Performance Monitoring
Solution
›Steve Francis
›Founder and Chief Product Officer
›LogicMonitor
@SteveFrancisLM
IT is mission critical
• Virtualization, cloud, hybrid cloud = new
monitoring challenges
• In next decade, servers worldwide will grow by a
factor of 10
• IT professionals forecast to grow by less than 1.5
X
IDC, 2011, “Extracting Value from Chaos”, Aberdeen Group
2012
Average cost of downtime for
business: $161,000/hour — Aberdeen
Group
An Ops guy frustrated with legacy
tools decided to make something that
monitored all of modern infrastructure.
Steve
Francis
Founder and Ops
Guru
© 2014 Forrester Research, Inc. Reproduction Prohibited 34
Built to
ensure :
customer
experience
application
availability
underlying
infrastructure
performance
Immediate
benefits:
automate
deployment
reduce
troubleshooting
time
share
knowledge
across silos
Integrate
key tool
sets:
monitoring
IT
automatio
n
CMDBs
workflow
/
ticketing
LogicMonitor Makes IT Ops
Teams More Efficient
SaaS Architecture
© 2014 Forrester Research, Inc. Reproduction Prohibited 36
LogicMonitor
© 2014 Forrester Research, Inc. Reproduction Prohibited 37
Thank you!
Next Steps:
Webinar special offer
Try LogicMonitor for free for 14 days
Sign up here:
http://lp.logicmonitor.com/Forrester-LogicMonitor-FTR-LP.html
Contact LogicMonitor
888-41-Logic
More info at www.logicmonitor.com
@logicmonitor

More Related Content

What's hot

EMA Infographic: Unified Monitoring
EMA Infographic: Unified Monitoring EMA Infographic: Unified Monitoring
EMA Infographic: Unified Monitoring AppDynamics
 
Performance Testing Tool Selection: Solving the Maze
Performance Testing Tool Selection: Solving the Maze Performance Testing Tool Selection: Solving the Maze
Performance Testing Tool Selection: Solving the Maze
Impetus Technologies
 
electronics_tc_engineering_collaboration
electronics_tc_engineering_collaborationelectronics_tc_engineering_collaboration
electronics_tc_engineering_collaboration
AIMFirst
 
Taking Splunk to the Next Level - Management Breakout Session
Taking Splunk to the Next Level - Management Breakout SessionTaking Splunk to the Next Level - Management Breakout Session
Taking Splunk to the Next Level - Management Breakout Session
Splunk
 
Controlling Project Performance by Using a Defect Model - SEPG NA 2008 - Ben ...
Controlling Project Performance by Using a Defect Model - SEPG NA 2008 - Ben ...Controlling Project Performance by Using a Defect Model - SEPG NA 2008 - Ben ...
Controlling Project Performance by Using a Defect Model - SEPG NA 2008 - Ben ...
Ben Linders
 
Rewriting the rules of patch management
Rewriting the rules of patch managementRewriting the rules of patch management
Rewriting the rules of patch managementArun Gopinath
 
Metrics - You are what you measure (DevOps Perth)
Metrics - You are what you measure (DevOps Perth)Metrics - You are what you measure (DevOps Perth)
Metrics - You are what you measure (DevOps Perth)
Rob Crowley
 
Environmental Metrics: A New Way to Drive Enterprise Value
Environmental Metrics: A New Way to Drive Enterprise ValueEnvironmental Metrics: A New Way to Drive Enterprise Value
Environmental Metrics: A New Way to Drive Enterprise Value
Medgate Inc.
 
Top tips for a successful traceability system implemention paula peterson 2015
Top tips for a successful traceability system implemention paula peterson 2015Top tips for a successful traceability system implemention paula peterson 2015
Top tips for a successful traceability system implemention paula peterson 2015
Paula Peterson
 
Hire Dedicated Team or Resource - Openwave
Hire Dedicated Team or Resource - OpenwaveHire Dedicated Team or Resource - Openwave
Hire Dedicated Team or Resource - Openwave
Carol Robertjoan
 
An Introduction to Apps Design
An Introduction to Apps DesignAn Introduction to Apps Design
An Introduction to Apps Design
Celonis
 
Svpma 06-2006-design services-team_and_design_thinking-matthew_holloway
Svpma 06-2006-design services-team_and_design_thinking-matthew_hollowaySvpma 06-2006-design services-team_and_design_thinking-matthew_holloway
Svpma 06-2006-design services-team_and_design_thinking-matthew_holloway
Ricardo Amador
 
Taking Splunk to the Next Level - Management
Taking Splunk to the Next Level - ManagementTaking Splunk to the Next Level - Management
Taking Splunk to the Next Level - Management
Splunk
 
When Tacit and Explicit Knowledge aren’t Enough
When Tacit and Explicit Knowledge aren’t EnoughWhen Tacit and Explicit Knowledge aren’t Enough
When Tacit and Explicit Knowledge aren’t Enough
Wieneke & Wieneke, Inc.
 
How Grupo Navis Powers Strategic Growth with Enterprise-Wide Digital Transfor...
How Grupo Navis Powers Strategic Growth with Enterprise-Wide Digital Transfor...How Grupo Navis Powers Strategic Growth with Enterprise-Wide Digital Transfor...
How Grupo Navis Powers Strategic Growth with Enterprise-Wide Digital Transfor...
SafetyChain Software
 

What's hot (16)

EMA Infographic: Unified Monitoring
EMA Infographic: Unified Monitoring EMA Infographic: Unified Monitoring
EMA Infographic: Unified Monitoring
 
Performance Testing Tool Selection: Solving the Maze
Performance Testing Tool Selection: Solving the Maze Performance Testing Tool Selection: Solving the Maze
Performance Testing Tool Selection: Solving the Maze
 
electronics_tc_engineering_collaboration
electronics_tc_engineering_collaborationelectronics_tc_engineering_collaboration
electronics_tc_engineering_collaboration
 
Taking Splunk to the Next Level - Management Breakout Session
Taking Splunk to the Next Level - Management Breakout SessionTaking Splunk to the Next Level - Management Breakout Session
Taking Splunk to the Next Level - Management Breakout Session
 
Controlling Project Performance by Using a Defect Model - SEPG NA 2008 - Ben ...
Controlling Project Performance by Using a Defect Model - SEPG NA 2008 - Ben ...Controlling Project Performance by Using a Defect Model - SEPG NA 2008 - Ben ...
Controlling Project Performance by Using a Defect Model - SEPG NA 2008 - Ben ...
 
Rewriting the rules of patch management
Rewriting the rules of patch managementRewriting the rules of patch management
Rewriting the rules of patch management
 
Metrics - You are what you measure (DevOps Perth)
Metrics - You are what you measure (DevOps Perth)Metrics - You are what you measure (DevOps Perth)
Metrics - You are what you measure (DevOps Perth)
 
Environmental Metrics: A New Way to Drive Enterprise Value
Environmental Metrics: A New Way to Drive Enterprise ValueEnvironmental Metrics: A New Way to Drive Enterprise Value
Environmental Metrics: A New Way to Drive Enterprise Value
 
Ahmed
AhmedAhmed
Ahmed
 
Top tips for a successful traceability system implemention paula peterson 2015
Top tips for a successful traceability system implemention paula peterson 2015Top tips for a successful traceability system implemention paula peterson 2015
Top tips for a successful traceability system implemention paula peterson 2015
 
Hire Dedicated Team or Resource - Openwave
Hire Dedicated Team or Resource - OpenwaveHire Dedicated Team or Resource - Openwave
Hire Dedicated Team or Resource - Openwave
 
An Introduction to Apps Design
An Introduction to Apps DesignAn Introduction to Apps Design
An Introduction to Apps Design
 
Svpma 06-2006-design services-team_and_design_thinking-matthew_holloway
Svpma 06-2006-design services-team_and_design_thinking-matthew_hollowaySvpma 06-2006-design services-team_and_design_thinking-matthew_holloway
Svpma 06-2006-design services-team_and_design_thinking-matthew_holloway
 
Taking Splunk to the Next Level - Management
Taking Splunk to the Next Level - ManagementTaking Splunk to the Next Level - Management
Taking Splunk to the Next Level - Management
 
When Tacit and Explicit Knowledge aren’t Enough
When Tacit and Explicit Knowledge aren’t EnoughWhen Tacit and Explicit Knowledge aren’t Enough
When Tacit and Explicit Knowledge aren’t Enough
 
How Grupo Navis Powers Strategic Growth with Enterprise-Wide Digital Transfor...
How Grupo Navis Powers Strategic Growth with Enterprise-Wide Digital Transfor...How Grupo Navis Powers Strategic Growth with Enterprise-Wide Digital Transfor...
How Grupo Navis Powers Strategic Growth with Enterprise-Wide Digital Transfor...
 

Viewers also liked

Virtualization Monitoring Challenges
Virtualization Monitoring ChallengesVirtualization Monitoring Challenges
Virtualization Monitoring Challenges
Invoca
 
Data Center Monitoring
Data Center MonitoringData Center Monitoring
Data Center Monitoring
Invoca
 
Visibility in DevOps
Visibility in DevOpsVisibility in DevOps
Visibility in DevOps
Mick England
 
NetApp Monitoring in Minutes
NetApp Monitoring in MinutesNetApp Monitoring in Minutes
NetApp Monitoring in Minutes
Invoca
 
Compiti di matematica per le vacanze di natale
Compiti di matematica per le vacanze di nataleCompiti di matematica per le vacanze di natale
Compiti di matematica per le vacanze di nataleMattia Gandini
 
Public/Private Cooperation on Internet Issues: The Irish Experience
Public/Private Cooperation on Internet Issues: The Irish ExperiencePublic/Private Cooperation on Internet Issues: The Irish Experience
Public/Private Cooperation on Internet Issues: The Irish Experience
Blacknight
 
Are you ready for DevOps?
Are you ready for DevOps?Are you ready for DevOps?
Are you ready for DevOps?
Mick England
 
Network Security through IP Packet Filtering
Network Security through IP Packet FilteringNetwork Security through IP Packet Filtering
Network Security through IP Packet Filteringkarim baidar
 
Ansible 2.2
Ansible 2.2Ansible 2.2
Ansible 2.2
Scott van Kalken
 
Sumo Logic QuickStart Webinar - Dec 2016
Sumo Logic QuickStart Webinar - Dec 2016Sumo Logic QuickStart Webinar - Dec 2016
Sumo Logic QuickStart Webinar - Dec 2016
Sumo Logic
 

Viewers also liked (10)

Virtualization Monitoring Challenges
Virtualization Monitoring ChallengesVirtualization Monitoring Challenges
Virtualization Monitoring Challenges
 
Data Center Monitoring
Data Center MonitoringData Center Monitoring
Data Center Monitoring
 
Visibility in DevOps
Visibility in DevOpsVisibility in DevOps
Visibility in DevOps
 
NetApp Monitoring in Minutes
NetApp Monitoring in MinutesNetApp Monitoring in Minutes
NetApp Monitoring in Minutes
 
Compiti di matematica per le vacanze di natale
Compiti di matematica per le vacanze di nataleCompiti di matematica per le vacanze di natale
Compiti di matematica per le vacanze di natale
 
Public/Private Cooperation on Internet Issues: The Irish Experience
Public/Private Cooperation on Internet Issues: The Irish ExperiencePublic/Private Cooperation on Internet Issues: The Irish Experience
Public/Private Cooperation on Internet Issues: The Irish Experience
 
Are you ready for DevOps?
Are you ready for DevOps?Are you ready for DevOps?
Are you ready for DevOps?
 
Network Security through IP Packet Filtering
Network Security through IP Packet FilteringNetwork Security through IP Packet Filtering
Network Security through IP Packet Filtering
 
Ansible 2.2
Ansible 2.2Ansible 2.2
Ansible 2.2
 
Sumo Logic QuickStart Webinar - Dec 2016
Sumo Logic QuickStart Webinar - Dec 2016Sumo Logic QuickStart Webinar - Dec 2016
Sumo Logic QuickStart Webinar - Dec 2016
 

Similar to Safeguard Commercial Success with a Strategic Monitoring Approach

ManageEngine - Forrester Webinar: Maximize your application performance to en...
ManageEngine - Forrester Webinar: Maximize your application performance to en...ManageEngine - Forrester Webinar: Maximize your application performance to en...
ManageEngine - Forrester Webinar: Maximize your application performance to en...
ManageEngine
 
Data-Driven is Passé: Transform Into An Insights-Driven Enterprise
Data-Driven is Passé: Transform Into An Insights-Driven EnterpriseData-Driven is Passé: Transform Into An Insights-Driven Enterprise
Data-Driven is Passé: Transform Into An Insights-Driven Enterprise
Denodo
 
Connecting Data and Experience: How Decision Management Works
Connecting Data and Experience: How Decision Management WorksConnecting Data and Experience: How Decision Management Works
Connecting Data and Experience: How Decision Management Works
Inside Analysis
 
building-analytical-roadmap.pdf
building-analytical-roadmap.pdfbuilding-analytical-roadmap.pdf
building-analytical-roadmap.pdf
ssuser6fd788
 
Moving Up the PVC Maturity Curve in Industrial Manufacturing
Moving Up the PVC Maturity Curve in Industrial ManufacturingMoving Up the PVC Maturity Curve in Industrial Manufacturing
Moving Up the PVC Maturity Curve in Industrial ManufacturingZero Wait-State
 
Software Modernisation: a strategic approach
Software Modernisation: a strategic approachSoftware Modernisation: a strategic approach
Software Modernisation: a strategic approach
Sandro Mancuso
 
360 IT Infra Mng&Support by Business Goals
360 IT Infra Mng&Support by Business Goals360 IT Infra Mng&Support by Business Goals
360 IT Infra Mng&Support by Business GoalsAlexandru Golosoiu
 
Temperfied 360 Infrastrucure Management & Support -- By Business Goals - web-...
Temperfied 360 Infrastrucure Management & Support -- By Business Goals - web-...Temperfied 360 Infrastrucure Management & Support -- By Business Goals - web-...
Temperfied 360 Infrastrucure Management & Support -- By Business Goals - web-...Calin DAMIAN TANASE (open to invites)
 
Webinar Deck: Leverage DevOps to Accelerate Enterprise Transformation
Webinar Deck: Leverage DevOps to Accelerate Enterprise TransformationWebinar Deck: Leverage DevOps to Accelerate Enterprise Transformation
Webinar Deck: Leverage DevOps to Accelerate Enterprise Transformation
Nous Infosystems
 
Selecting the Right Vendor/Partner for Finance Department Software and Buildi...
Selecting the Right Vendor/Partner for Finance Department Software and Buildi...Selecting the Right Vendor/Partner for Finance Department Software and Buildi...
Selecting the Right Vendor/Partner for Finance Department Software and Buildi...
Proformative, Inc.
 
Info-Tech Research Group & Boardroom Events Value Prop Presentation
Info-Tech Research Group & Boardroom Events Value Prop PresentationInfo-Tech Research Group & Boardroom Events Value Prop Presentation
Info-Tech Research Group & Boardroom Events Value Prop Presentation
Hilary Carney Badoian
 
Why Modern Systems Require a New Approach to Observability
Why Modern Systems Require a New Approach to ObservabilityWhy Modern Systems Require a New Approach to Observability
Why Modern Systems Require a New Approach to Observability
Enterprise Management Associates
 
How to Improve Performance with Next-Gen Sales Enablement Technology in Finan...
How to Improve Performance with Next-Gen Sales Enablement Technology in Finan...How to Improve Performance with Next-Gen Sales Enablement Technology in Finan...
How to Improve Performance with Next-Gen Sales Enablement Technology in Finan...
Perficient, Inc.
 
Technisource Overview
Technisource  OverviewTechnisource  Overview
Technisource OverviewJav360
 
Technisource Overview
Technisource OverviewTechnisource Overview
Technisource Overviewguestaa29dc
 
Adaptive insights forrester and boston scientific webinar_final
Adaptive insights forrester and boston scientific webinar_finalAdaptive insights forrester and boston scientific webinar_final
Adaptive insights forrester and boston scientific webinar_final
Adaptive Insights
 
Optimizing DevOps Initiatives: The View from Both Sides of the DevOps Divide
Optimizing DevOps Initiatives: The View from Both Sides of the DevOps DivideOptimizing DevOps Initiatives: The View from Both Sides of the DevOps Divide
Optimizing DevOps Initiatives: The View from Both Sides of the DevOps Divide
Enterprise Management Associates
 
The How and the Why of Making a Smart S&OP Technology Solution
The How and the Why of Making a Smart S&OP Technology SolutionThe How and the Why of Making a Smart S&OP Technology Solution
The How and the Why of Making a Smart S&OP Technology Solution
Steelwedge
 
Measuring Performance in a Future Media World
Measuring Performance in a Future Media WorldMeasuring Performance in a Future Media World
Measuring Performance in a Future Media World
Origami Logic
 
From 'I think' to 'I know'
From 'I think' to 'I know'From 'I think' to 'I know'
From 'I think' to 'I know'
Absolutdata Analytics
 

Similar to Safeguard Commercial Success with a Strategic Monitoring Approach (20)

ManageEngine - Forrester Webinar: Maximize your application performance to en...
ManageEngine - Forrester Webinar: Maximize your application performance to en...ManageEngine - Forrester Webinar: Maximize your application performance to en...
ManageEngine - Forrester Webinar: Maximize your application performance to en...
 
Data-Driven is Passé: Transform Into An Insights-Driven Enterprise
Data-Driven is Passé: Transform Into An Insights-Driven EnterpriseData-Driven is Passé: Transform Into An Insights-Driven Enterprise
Data-Driven is Passé: Transform Into An Insights-Driven Enterprise
 
Connecting Data and Experience: How Decision Management Works
Connecting Data and Experience: How Decision Management WorksConnecting Data and Experience: How Decision Management Works
Connecting Data and Experience: How Decision Management Works
 
building-analytical-roadmap.pdf
building-analytical-roadmap.pdfbuilding-analytical-roadmap.pdf
building-analytical-roadmap.pdf
 
Moving Up the PVC Maturity Curve in Industrial Manufacturing
Moving Up the PVC Maturity Curve in Industrial ManufacturingMoving Up the PVC Maturity Curve in Industrial Manufacturing
Moving Up the PVC Maturity Curve in Industrial Manufacturing
 
Software Modernisation: a strategic approach
Software Modernisation: a strategic approachSoftware Modernisation: a strategic approach
Software Modernisation: a strategic approach
 
360 IT Infra Mng&Support by Business Goals
360 IT Infra Mng&Support by Business Goals360 IT Infra Mng&Support by Business Goals
360 IT Infra Mng&Support by Business Goals
 
Temperfied 360 Infrastrucure Management & Support -- By Business Goals - web-...
Temperfied 360 Infrastrucure Management & Support -- By Business Goals - web-...Temperfied 360 Infrastrucure Management & Support -- By Business Goals - web-...
Temperfied 360 Infrastrucure Management & Support -- By Business Goals - web-...
 
Webinar Deck: Leverage DevOps to Accelerate Enterprise Transformation
Webinar Deck: Leverage DevOps to Accelerate Enterprise TransformationWebinar Deck: Leverage DevOps to Accelerate Enterprise Transformation
Webinar Deck: Leverage DevOps to Accelerate Enterprise Transformation
 
Selecting the Right Vendor/Partner for Finance Department Software and Buildi...
Selecting the Right Vendor/Partner for Finance Department Software and Buildi...Selecting the Right Vendor/Partner for Finance Department Software and Buildi...
Selecting the Right Vendor/Partner for Finance Department Software and Buildi...
 
Info-Tech Research Group & Boardroom Events Value Prop Presentation
Info-Tech Research Group & Boardroom Events Value Prop PresentationInfo-Tech Research Group & Boardroom Events Value Prop Presentation
Info-Tech Research Group & Boardroom Events Value Prop Presentation
 
Why Modern Systems Require a New Approach to Observability
Why Modern Systems Require a New Approach to ObservabilityWhy Modern Systems Require a New Approach to Observability
Why Modern Systems Require a New Approach to Observability
 
How to Improve Performance with Next-Gen Sales Enablement Technology in Finan...
How to Improve Performance with Next-Gen Sales Enablement Technology in Finan...How to Improve Performance with Next-Gen Sales Enablement Technology in Finan...
How to Improve Performance with Next-Gen Sales Enablement Technology in Finan...
 
Technisource Overview
Technisource  OverviewTechnisource  Overview
Technisource Overview
 
Technisource Overview
Technisource OverviewTechnisource Overview
Technisource Overview
 
Adaptive insights forrester and boston scientific webinar_final
Adaptive insights forrester and boston scientific webinar_finalAdaptive insights forrester and boston scientific webinar_final
Adaptive insights forrester and boston scientific webinar_final
 
Optimizing DevOps Initiatives: The View from Both Sides of the DevOps Divide
Optimizing DevOps Initiatives: The View from Both Sides of the DevOps DivideOptimizing DevOps Initiatives: The View from Both Sides of the DevOps Divide
Optimizing DevOps Initiatives: The View from Both Sides of the DevOps Divide
 
The How and the Why of Making a Smart S&OP Technology Solution
The How and the Why of Making a Smart S&OP Technology SolutionThe How and the Why of Making a Smart S&OP Technology Solution
The How and the Why of Making a Smart S&OP Technology Solution
 
Measuring Performance in a Future Media World
Measuring Performance in a Future Media WorldMeasuring Performance in a Future Media World
Measuring Performance in a Future Media World
 
From 'I think' to 'I know'
From 'I think' to 'I know'From 'I think' to 'I know'
From 'I think' to 'I know'
 

Recently uploaded

Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Product School
 
PHP Frameworks: I want to break free (IPC Berlin 2024)
PHP Frameworks: I want to break free (IPC Berlin 2024)PHP Frameworks: I want to break free (IPC Berlin 2024)
PHP Frameworks: I want to break free (IPC Berlin 2024)
Ralf Eggert
 
Connector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a buttonConnector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a button
DianaGray10
 
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
BookNet Canada
 
The Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and SalesThe Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and Sales
Laura Byrne
 
Accelerate your Kubernetes clusters with Varnish Caching
Accelerate your Kubernetes clusters with Varnish CachingAccelerate your Kubernetes clusters with Varnish Caching
Accelerate your Kubernetes clusters with Varnish Caching
Thijs Feryn
 
UiPath Test Automation using UiPath Test Suite series, part 4
UiPath Test Automation using UiPath Test Suite series, part 4UiPath Test Automation using UiPath Test Suite series, part 4
UiPath Test Automation using UiPath Test Suite series, part 4
DianaGray10
 
Key Trends Shaping the Future of Infrastructure.pdf
Key Trends Shaping the Future of Infrastructure.pdfKey Trends Shaping the Future of Infrastructure.pdf
Key Trends Shaping the Future of Infrastructure.pdf
Cheryl Hung
 
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
James Anderson
 
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Ramesh Iyer
 
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdfFIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance
 
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptxIOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
Abida Shariff
 
When stars align: studies in data quality, knowledge graphs, and machine lear...
When stars align: studies in data quality, knowledge graphs, and machine lear...When stars align: studies in data quality, knowledge graphs, and machine lear...
When stars align: studies in data quality, knowledge graphs, and machine lear...
Elena Simperl
 
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
DanBrown980551
 
Assuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyesAssuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyes
ThousandEyes
 
ODC, Data Fabric and Architecture User Group
ODC, Data Fabric and Architecture User GroupODC, Data Fabric and Architecture User Group
ODC, Data Fabric and Architecture User Group
CatarinaPereira64715
 
"Impact of front-end architecture on development cost", Viktor Turskyi
"Impact of front-end architecture on development cost", Viktor Turskyi"Impact of front-end architecture on development cost", Viktor Turskyi
"Impact of front-end architecture on development cost", Viktor Turskyi
Fwdays
 
Knowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and backKnowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and back
Elena Simperl
 
Bits & Pixels using AI for Good.........
Bits & Pixels using AI for Good.........Bits & Pixels using AI for Good.........
Bits & Pixels using AI for Good.........
Alison B. Lowndes
 
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
Product School
 

Recently uploaded (20)

Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
 
PHP Frameworks: I want to break free (IPC Berlin 2024)
PHP Frameworks: I want to break free (IPC Berlin 2024)PHP Frameworks: I want to break free (IPC Berlin 2024)
PHP Frameworks: I want to break free (IPC Berlin 2024)
 
Connector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a buttonConnector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a button
 
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
 
The Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and SalesThe Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and Sales
 
Accelerate your Kubernetes clusters with Varnish Caching
Accelerate your Kubernetes clusters with Varnish CachingAccelerate your Kubernetes clusters with Varnish Caching
Accelerate your Kubernetes clusters with Varnish Caching
 
UiPath Test Automation using UiPath Test Suite series, part 4
UiPath Test Automation using UiPath Test Suite series, part 4UiPath Test Automation using UiPath Test Suite series, part 4
UiPath Test Automation using UiPath Test Suite series, part 4
 
Key Trends Shaping the Future of Infrastructure.pdf
Key Trends Shaping the Future of Infrastructure.pdfKey Trends Shaping the Future of Infrastructure.pdf
Key Trends Shaping the Future of Infrastructure.pdf
 
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
 
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
 
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdfFIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
 
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptxIOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
IOS-PENTESTING-BEGINNERS-PRACTICAL-GUIDE-.pptx
 
When stars align: studies in data quality, knowledge graphs, and machine lear...
When stars align: studies in data quality, knowledge graphs, and machine lear...When stars align: studies in data quality, knowledge graphs, and machine lear...
When stars align: studies in data quality, knowledge graphs, and machine lear...
 
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...
 
Assuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyesAssuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyes
 
ODC, Data Fabric and Architecture User Group
ODC, Data Fabric and Architecture User GroupODC, Data Fabric and Architecture User Group
ODC, Data Fabric and Architecture User Group
 
"Impact of front-end architecture on development cost", Viktor Turskyi
"Impact of front-end architecture on development cost", Viktor Turskyi"Impact of front-end architecture on development cost", Viktor Turskyi
"Impact of front-end architecture on development cost", Viktor Turskyi
 
Knowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and backKnowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and back
 
Bits & Pixels using AI for Good.........
Bits & Pixels using AI for Good.........Bits & Pixels using AI for Good.........
Bits & Pixels using AI for Good.........
 
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
 

Safeguard Commercial Success with a Strategic Monitoring Approach

  • 1. © 2014 Forrester Research, Inc. Reproduction Prohibited 1 Safeguard Your Business with a Strategic Performance Monitoring Solution Featuring:
  • 2. © 2014 Forrester Research, Inc. Reproduction Prohibited 2 ç Housekeeping •Please submit your questions to the Q&A window at anytime during the webinar. •This webinar is being recorded. You will be sent a link to the recording within 24 hours.
  • 3. © 2014 Forrester Research, Inc. Reproduction Prohibited 3 ç Speakers John Rakowski Analyst Steve Francis Founder & Chief Product Officer Lawrence Rowell Systems & Security Manager
  • 4. © 2014 Forrester Research, Inc. Reproduction Prohibited 4 Agenda •Forrester Research: Safeguard your business success with a strategic monitoring approach •Pacific Life: A successful example of strategic technology monitoring •LogicMonitor: Brief introduction to LogicMonitor as a strategic vendor
  • 6. Prioritize Technology Monitoring To Safeguard Business Success John Rakowski Analyst April 30, 2014 @momskij
  • 7. © 2014 Forrester Research, Inc. Reproduction Prohibited 7 Agenda ›The rise of tech-fueled business services ›Welcome to the age of the customer ›The warning signs of non-strategic approaches to technology monitoring ›Recommendations for a holistic technology monitoring strategy
  • 8. © 2014 Forrester Research, Inc. Reproduction Prohibited 8 What Do The Following Organizations Have In Common? 2013 – The Year Of The Computer Glitch
  • 9. © 2014 Forrester Research, Inc. Reproduction Prohibited 9 Ultimately IT Faces The Blame!
  • 10. © 2014 Forrester Research, Inc. Reproduction Prohibited 10 Agenda ›The rise of tech-fueled business services ›Welcome to the age of the customer ›The warning signs of non-strategic approaches to technology monitoring ›Recommendations for a holistic technology monitoring strategy
  • 11. Welcome To The Age Of The Customer 2010 2012 2015 Beyond What it means: Technology is the main catalyst for business success.
  • 12. © 2014 Forrester Research, Inc. Reproduction Prohibited 12 Rising Technology Complexity 2013–202020122011201020092008 Manual ability
  • 13. © 2014 Forrester Research, Inc. Reproduction Prohibited 13 Agenda ›The rise of tech-fueled business services ›Welcome to the age of the customer ›The warning signs of non-strategic approaches to technology monitoring ›Recommendations for a holistic technology monitoring strategy
  • 14. © 2014 Forrester Research, Inc. Reproduction Prohibited 14 The Warning Signs of Non-Strategic Approaches to Technology Monitoring Silos in IT teams False hero mindset Never- ending integration journey “It just happens” approach
  • 15. © 2014 Forrester Research, Inc. Reproduction Prohibited 15 Agenda ›The rise of tech-fueled business services ›Welcome to the age of the customer ›The warning signs of non-strategic approaches to technology monitoring ›Recommendations for a holistic technology monitoring strategy
  • 16. © 2014 Forrester Research, Inc. Reproduction Prohibited 16 A Holistic, Strategic Approach To Monitoring Is Required Source: Guarantee Business Value From Technology Monitoring, November 2013 Centralize Monitoring Responsibility Understand And Prioritize Services Assemble A Customer Centric Monitoring Portfolio ITSM Integration And Business Centric Reporting Continuous Improvement
  • 17. © 2014 Forrester Research, Inc. Reproduction Prohibited 17 Centralize your Support Operation
  • 18. © 2014 Forrester Research, Inc. Reproduction Prohibited 18 Source: March 1, 2013, “Evolve Your Operations Center For True Service Management” Forrester report Centralized operations center
  • 19. © 2013 Forrester Research, Inc. Reproduction Prohibited 19 Define IT services to be monitored › Proactive monitoring depends on your customers’ perception of IT service availability and performance. › Communicate with your co-workers and customers: • Who are they? • Which applications/IT services do they use? • How would they define a healthy IT service? • Working with application/IT service designers is essential.
  • 20. › The aim is to ensure an end-to-end unified monitoring approach. Assemble a customer-centric portfolio Photo order End user experience Business dashboards ITSM integration Application Database Workload Unified console Application transaction Mapping Automation & Analytics
  • 21. © 2013 Forrester Research, Inc. Reproduction Prohibited 21 Availability management Event and incident management Service level management Problem management Service desk Application management Capacity management Change management Supplier management Demand management Release and deployment management Service catalog management Service portfolio management B U S I N E S S V A L U E DevOps Integration with ITSM processes
  • 22. © 2013 Forrester Research, Inc. Reproduction Prohibited 22 Focus on the right metrics to communicate value Descriptive Perceptive Outcome Dashboards
  • 23. © 2014 Forrester Research, Inc. Reproduction Prohibited 23 • Promote the value of monitoring solutions. • Hold regular meetings with: • Service/application owners. • Service desk managers. • Customers/employees. • Create business- centric dashboards. Continuously improve to ensure monitoring relevance
  • 24. © 2014 Forrester Research, Inc. Reproduction Prohibited 24 Recommendations 1. Audit the monitoring solutions in your environment. 2. Begin to identify IT strategic programs that you can leverage for monitoring investment. 3. Start to build the business case for support centralization.
  • 26. © 2014 Forrester Research, Inc. Reproduction Prohibited 26 Safeguard Your Business with a Strategic Performance Monitoring Solution •Lawrence Rowell •Systems and Security Manager •Pacific Life Retirement Solutions Division
  • 27. © 2014 Forrester Research, Inc. Reproduction Prohibited 27 Our Situation Two Years Ago •Our monitoring team was asked to do more with the same resources (Be more efficient!) •We were supporting several monitoring tools- each with specific strengths networks, windows, etc. • Upgrades • Database •Research better options
  • 28. © 2014 Forrester Research, Inc. Reproduction Prohibited 28 What Brought us to LogicMonitor •What we learned during the trial: • On site deployment was very easy • Numerous technologies were monitored efficiently • Windows, Linus, hypervisors, WAN optimization equipment, firewalls, proxies, etc. • Support was responsive • Accessible anywhere anytime • Alerting provided key response options
  • 29. © 2014 Forrester Research, Inc. Reproduction Prohibited 29 End Results ›We focus more on our business needs ›Adoption by technology users ›Agility ›Cloud Ready
  • 30. © 2014 Forrester Research, Inc. Reproduction Prohibited 30 Thank you! Lawrence Rowell Systems Management & Security
  • 31. © 2014 Forrester Research, Inc. Reproduction Prohibited 31 Safeguard Your Business with a Strategic Performance Monitoring Solution ›Steve Francis ›Founder and Chief Product Officer ›LogicMonitor @SteveFrancisLM
  • 32. IT is mission critical • Virtualization, cloud, hybrid cloud = new monitoring challenges • In next decade, servers worldwide will grow by a factor of 10 • IT professionals forecast to grow by less than 1.5 X IDC, 2011, “Extracting Value from Chaos”, Aberdeen Group 2012 Average cost of downtime for business: $161,000/hour — Aberdeen Group
  • 33. An Ops guy frustrated with legacy tools decided to make something that monitored all of modern infrastructure. Steve Francis Founder and Ops Guru
  • 34. © 2014 Forrester Research, Inc. Reproduction Prohibited 34 Built to ensure : customer experience application availability underlying infrastructure performance Immediate benefits: automate deployment reduce troubleshooting time share knowledge across silos Integrate key tool sets: monitoring IT automatio n CMDBs workflow / ticketing LogicMonitor Makes IT Ops Teams More Efficient
  • 36. © 2014 Forrester Research, Inc. Reproduction Prohibited 36 LogicMonitor
  • 37. © 2014 Forrester Research, Inc. Reproduction Prohibited 37 Thank you! Next Steps: Webinar special offer Try LogicMonitor for free for 14 days Sign up here: http://lp.logicmonitor.com/Forrester-LogicMonitor-FTR-LP.html Contact LogicMonitor 888-41-Logic More info at www.logicmonitor.com @logicmonitor