Manufacturer has both tacit (25 plus year employees) and explicit (technical documentation) knowledge then a substantial portion of tacit knowledge is lost due to retirements and voluntary separations.
This document summarizes a presentation on governing higher education institutions effectively amid changing pressures and expectations. It discusses challenges around revenue, costs, student success, accountability, and constituents' needs. Interviews with leaders provide perspectives on how governance brings stakeholders together, ensures priorities and decisions are transparent and data-driven, and holds people accountable for execution. Without proper governance, there can be incomplete projects, poor communication, and failure to leverage technology. Effective governance aligns units, shares responsibility, and prioritizes student-focused strategic goals.
This document summarizes a presentation about Texas Tech University Health Sciences Center's use of electronic personnel action forms (ePAFs) for all personnel transactions. It discusses how Texas Tech analyzed different transaction types and automated them using ePAFs. It also covers the implementation process, including establishing data standards and extensive training. Ideas for future enhancements are provided, such as adding more options for multi-job forms and improving error handling.
Safeguard Commercial Success with a Strategic Monitoring Approachmadelinestack
This document summarizes a webinar about strategic performance monitoring solutions. It includes presentations from Forrester Research analyst John Rakowski, Pacific Life systems manager Lawrence Rowell, and LogicMonitor founder Steve Francis. Rakowski discusses the need for holistic, strategic technology monitoring due to rising complexity. Rowell shares how Pacific Life improved monitoring by consolidating tools with LogicMonitor. Francis introduces LogicMonitor's cloud-based platform for monitoring all modern infrastructure and applications.
This document discusses risks and requirements in new product development. It focuses on assessing risks early in the NPD process to avoid costly changes later. Several risk assessment tools are described, including FMECA which identifies potential failure modes and their effects. Requirements should balance technical, human, and economic factors. Both overspecifying and underspecifying requirements can increase risks. User needs must be understood and requirements specified clearly to guide design and development effectively.
Controlling Project Performance by Using a Defect Model - SEPG NA 2008 - Ben ...Ben Linders
Wouldn’t it be nice if you had more insight in product quality, during development? To estimate defects inserted in the product, and check how effective test is in capturing defects? We developed a model to measure defects from requirements to customer feedback after release. It is used to control projects (putting quality next to planning/budget), evaluate risks, and decide on release and support. Baseline data is used to measure and improve process performance.
This document provides an overview of an Ellucian session about Banner Document Management. The session agenda covers higher education document challenges, what Banner Document Management is, its administration and integrations, security features, and document retention. The document management system captures, manages, and processes documents across campus using the ApplicationXtender product to address challenges around physical storage and access to documents.
Single Pane of Glass Monitoring Tool - Is it a Myth or a RealityJohn Williams
A recent survey by Enterprise Management Associates (EMA) found that a 65% of organizations have over 10 different tools for monitoring and managing their IT infrastructure. Multiple monitoring tools make it expensive to operate and troubleshoot IT infrastructure issues. For many years now, IT managers have been seeking a single-pane-of-glass tool that can help them monitor and manage all aspects of their IT infrastructure – from desktops to servers, hardware to application code, and networks to storage. Is such a single-pane-of-glass solution practical?
View this presentation and learn what a single-pane-of-glass monitoring solution can do and how it can help you simplify IT performance management. Debunk myths and uncover truths. Get answers to some common questions IT professionals have:
• Can a single-pane-of-glass monitoring solution replace all the tools you are using today?
• What are the typical characteristics of such a solution, and what are its pros and cons?
• How does your organization structure need to change to use such a tool?
• How difficult is it to implement a single-pane-of-glass tool?
Simplify and streamline IT monitoring. Become an IT performance superhero.
Exploratory Testing Kari Kakkonen BTD 2017Kari Kakkonen
My talk on Exploratory Testing basics and its future at Belgium Testing Days / BNTQB Test Summit 2017 https://btdconf.org/ bit of slides revamp included
This document summarizes a presentation on governing higher education institutions effectively amid changing pressures and expectations. It discusses challenges around revenue, costs, student success, accountability, and constituents' needs. Interviews with leaders provide perspectives on how governance brings stakeholders together, ensures priorities and decisions are transparent and data-driven, and holds people accountable for execution. Without proper governance, there can be incomplete projects, poor communication, and failure to leverage technology. Effective governance aligns units, shares responsibility, and prioritizes student-focused strategic goals.
This document summarizes a presentation about Texas Tech University Health Sciences Center's use of electronic personnel action forms (ePAFs) for all personnel transactions. It discusses how Texas Tech analyzed different transaction types and automated them using ePAFs. It also covers the implementation process, including establishing data standards and extensive training. Ideas for future enhancements are provided, such as adding more options for multi-job forms and improving error handling.
Safeguard Commercial Success with a Strategic Monitoring Approachmadelinestack
This document summarizes a webinar about strategic performance monitoring solutions. It includes presentations from Forrester Research analyst John Rakowski, Pacific Life systems manager Lawrence Rowell, and LogicMonitor founder Steve Francis. Rakowski discusses the need for holistic, strategic technology monitoring due to rising complexity. Rowell shares how Pacific Life improved monitoring by consolidating tools with LogicMonitor. Francis introduces LogicMonitor's cloud-based platform for monitoring all modern infrastructure and applications.
This document discusses risks and requirements in new product development. It focuses on assessing risks early in the NPD process to avoid costly changes later. Several risk assessment tools are described, including FMECA which identifies potential failure modes and their effects. Requirements should balance technical, human, and economic factors. Both overspecifying and underspecifying requirements can increase risks. User needs must be understood and requirements specified clearly to guide design and development effectively.
Controlling Project Performance by Using a Defect Model - SEPG NA 2008 - Ben ...Ben Linders
Wouldn’t it be nice if you had more insight in product quality, during development? To estimate defects inserted in the product, and check how effective test is in capturing defects? We developed a model to measure defects from requirements to customer feedback after release. It is used to control projects (putting quality next to planning/budget), evaluate risks, and decide on release and support. Baseline data is used to measure and improve process performance.
This document provides an overview of an Ellucian session about Banner Document Management. The session agenda covers higher education document challenges, what Banner Document Management is, its administration and integrations, security features, and document retention. The document management system captures, manages, and processes documents across campus using the ApplicationXtender product to address challenges around physical storage and access to documents.
Single Pane of Glass Monitoring Tool - Is it a Myth or a RealityJohn Williams
A recent survey by Enterprise Management Associates (EMA) found that a 65% of organizations have over 10 different tools for monitoring and managing their IT infrastructure. Multiple monitoring tools make it expensive to operate and troubleshoot IT infrastructure issues. For many years now, IT managers have been seeking a single-pane-of-glass tool that can help them monitor and manage all aspects of their IT infrastructure – from desktops to servers, hardware to application code, and networks to storage. Is such a single-pane-of-glass solution practical?
View this presentation and learn what a single-pane-of-glass monitoring solution can do and how it can help you simplify IT performance management. Debunk myths and uncover truths. Get answers to some common questions IT professionals have:
• Can a single-pane-of-glass monitoring solution replace all the tools you are using today?
• What are the typical characteristics of such a solution, and what are its pros and cons?
• How does your organization structure need to change to use such a tool?
• How difficult is it to implement a single-pane-of-glass tool?
Simplify and streamline IT monitoring. Become an IT performance superhero.
Exploratory Testing Kari Kakkonen BTD 2017Kari Kakkonen
My talk on Exploratory Testing basics and its future at Belgium Testing Days / BNTQB Test Summit 2017 https://btdconf.org/ bit of slides revamp included
Earley Executive Roundtable on Data Analytics - Metrics for Measuring the Cus...Earley Information Science
Session 3 of a 4 part series. Panel discussion with
– Dr. Asuman Suenbuel, Senior Technical Advisor, Global Startup Focus Program, SAP
– Gary Parilis, Chief Research Officer, Greenwich Associates
– Pratibha Vuppuluri, Founder & Principal, KeyInsite
– Stuart Williams, Vice President, TBR
Tony Magby is a Project Manager at Cisco with over 19 years of experience in project execution, customer engagement, engineering, and developing relationships. He has managed teams that delivered quality software to over 1.5 million customer devices and coordinated international teams that accelerated schedules and provided cost savings. Currently he focuses on program operations, customer engagement, vendor management, software release management, and test management. His goal is to advance into a role utilizing his experience to create outcomes enhancing how people live, work and play through emerging technologies like cloud, IoT, and wireless.
The project was taken as a part of consulting exercise in alliance with Elidea. My role was to address the current challenge at Xeeva with an integrated solution and propose a mutually beneficent business model to ensure long term engagement of Elidea with Xeeva.
I was able to weave a solution which featured
- One Snap Deployment
- Global standard compliance
- Process & Workflow agnostic
- Continuous Updates
- Robust Security
- Scalability on the Cloud
***Challenge:
Xeeva would do product releases in sprints of every 2 months. The "Product" and "Training & Development" teams were disconnected with no common platform in place except JIRA. JIRA with its enormous capabilities was still being underutilized with just being a Bug Tracking and Product backlog prioritization tool.
The whole process of documenting features, creation of user guides and process of updating features & changes to the product suite was manual and exhaustive. This was not limited and also included scheduling Customer trainings, on the Product suite and training for new releases were scheduled, manual and resource intensive.
***Challenge Accepted:
Elidea decided to transform this process of disseminating training and sharing knowledge. I already had worked in Xeeva and I knew about the gaps inside various teams. Elidea and I decided work on the core problem. We were able to come up with a blended solution utilizing open source components which were cost effective, scalable and much more secure with respect to other alternatives.
The solution aimed to deal with the problem from the core by sharing Knowledge among teams via "Knowledge Base" which formed the crux of the "Collaborative Learning Environment - CLE". "Knowledge Base" was integrated with "Learning Management System" (LMS).
The CLE allows the "Product Team" & "Training and Development" Team (and other teams as well) to be connected via common platform and share validated knowledge. This knowledge is then used as assets and feeded into LMS where customers can automate their learnings and the process becomes less resource exhaustive.
***About Xeeva:
Xeeva is driving the development and delivery of the next generation of intelligent procurement and financial solutions. Xeeva’s technology is used in over 40 countries and is available in 18 languages. The company’s end to end technology suite includes Sourcing, Procure to Pay, Supplier Collaboration, Financial Collaboration and Extended Enterprise solutions. You can learn more about Xeeva’s singular focus on driving immediate and sustainable results for its customers by visiting www.xeeva.com
***About Elidea:
Elidea is a training and development company. Elidea provides innovative learning & development solutions/products. Elidea also offers services around T&D which expedites the process of on boarding employees/vendors alike on the LMS Platforms.
Thank you
Gagan Bhalla
MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNEDHuman Capital Media
The ‘Measuring the Business Impact of Learning’ benchmarking survey, conducted by LEO Learning and Watershed (on behalf of Learning Technologies Group) is entering its fourth year. With the survey launching on November 1st and closing on December 13th, LEO Learning and Watershed are holding a webinar to reflect on the results so far, plus discuss how organizations they’re working with have overcome the barriers in measurement planning and implementation. The insights are drawn from their group experience working with a range of clients in this field and should be valuable for anyone who wants to get going in learning analytics and sustainable business impact assessment.
Join your hosts as they cover the state of the world of measurement, and you’ll receive:
An understanding of how well-known organizations have overcome the barriers in measurement planning and implementation.
Real-world examples of how to get management buy-in, designing for data, building data ecosystems, implementing a learning analytics strategy and more.
The opportunity to take this years ‘Measuring the Business Impact of Learning’ survey, and see the results coming in live!
This document summarizes a presentation on conducting user needs assessments. It discusses why user-centered design is important, how to sell needs assessments to project sponsors, and techniques for gathering user information, including surveys, interviews, observations and contextual inquiries. Case studies are provided to illustrate how these techniques were applied to understand users of a webcast study tool. The document concludes with recommendations for analyzing findings and convincing teams to use results.
Value engineering is a technique used to improve projects, processes, products, or services by determining the best functional balance between cost, reliability, and performance. It aims to identify unnecessary costs that can be eliminated without compromising quality, performance, or customer satisfaction. A value engineering study is conducted systematically using an eight-step job plan involving information gathering, functional analysis, creative idea generation, evaluation, and implementation. The goal is to deliver necessary functions at the lowest cost through improvements to design, materials selection, production processes, maintenance, and other factors.
How to bring products to market with efficiency? How to learn what customer values and buy product for? If you have these questions and this session will help you get started! In this session we will go over different product development methodologies which can be used to bring products to markets in time and on budget. We will look at different agile development methodologies including scrum, which is very popular. And then finally we will look at lean startup framework and methods, which is great way to look beyond just development of product i.e. developing right product or sell-able product which customer would buy.
LCG Consulting Team Presentation REVISED 02-11-14 (3)LMweas
The document summarizes obstacles that can be faced during needs assessments, including inaccurate or incomplete data collection, challenging assumed causes of performance gaps, lack of performance measures, lack of support for needs assessments, and external issues complicating discovery. Specific case studies are presented: an educational nonprofit struggled with incomplete data on past events; a shelter's management incorrectly assumed advocates were lazy rather than identifying other potential causes for delays; a sales organization lacked performance measures; and a payments company faced different regulatory requirements. Survey results on assessment obstacles are also presented. The presentation provides advice on overcoming obstacles such as revisiting organizational goals, discovering stakeholder concerns, and using successful examples and data to build support.
The goal of this presentation is to give attendees a deeper understanding of usability testing so they can leverage it in their own work. The material will shed light on what is important to the research buyer and will help the research provider to better understand how to plan, moderate, and report on a usability study. It will also provide information on where they can go to learn more about this very practical qualitative method.
Kay will cover what a usability test is and when to use it, the key planning steps, the language around it, and the unique insights this method produces. She will also discuss the various approaches a market researcher can take when running a usability study at different points in a product’s development (e.g., concept, early prototype, released product).
1) Digital transformation has become imperative for businesses both large and small as customers, suppliers, and competitors increasingly operate in the digital world.
2) Digital technologies enable businesses to extend service delivery, lower operational costs, and enhance customer experiences. Digital transformation changes not just operations but organizational structure, culture, and ways of thinking.
3) The digital transformation program lifecycle involves discovery, alpha, beta, and go-live phases with an agile approach and transparency across processes. Discovery identifies pain points and business needs while alpha explores solutions and develops business cases. Beta implements small pilots for feedback before full go-live rollout.
The document discusses plans to create an online self-help dashboard tool for training student technicians at a university help desk, which would provide resources to help students troubleshoot systems independently and allow full-time staff to focus on other projects, with the dashboard covering topics like work schedules, customer assistance tools, and links to enhance students' technical and customer service skills.
The document discusses knowledge-centered support (KCS) as a methodology for improving customer support. KCS focuses on knowledge as a key asset and seeks to create just-in-time knowledge content from problem-solving interactions, evolve content based on demand and usage, and develop a knowledge base of collective experience. It describes how KCS solutions capture experience from any interaction to continuously improve findability and relevance, and how reporting from knowledge reuse provides insights to improve products. The benefits of KCS include faster case resolution, increased self-service, better product alignment with customer needs, and organizational learning.
Software Quality Metrics Do's and Don'ts - XBOSoft-QAI WebinarXBOSoft
This slide presentation is from the QAI -Quest sponsored webinar with #XBOSoft where Philip Lew covered the Do's and Don'ts of #Software #Quality and Software #Testing Metrics.
This webinar discussed some of the most common mistakes in using software quality metrics and measurements. The primary take away is to learn from the mistakes of others, particularly where to use and not use #metrics to measure your testing and QA efforts. The last thing you want is to measure the wrong thing and create unwanted behavior. With knowledge of what not to do, we’ll then dive into how to develop a measurements and metrics framework that aligns with the organization’s business objectives. This means taking on a manager’s viewpoint so that your metrics don’t just measure testing progress, but also measure product quality and how it impacts an organization’s bottom line. As part of the webinar, we’ll discuss a variety of metrics that can be used to track work effort with results and enable you to plan and forecast your testing needs.
This document discusses best practices and common mistakes in implementing software quality metrics programs. It emphasizes the importance of understanding why metrics are being collected, measuring the right things in the proper context, and ensuring metrics are useful to stakeholders and help answer important questions. Common mistakes discussed include measuring the wrong things, forgetting context, collecting metrics sporadically, and failing to determine what constitutes "good" or "bad" metric values. The document provides examples of useful metrics and encourages linking metrics to goals, questions, and evaluation.
Top Tips for a Successful Traceability System Implemention Paula Peterson 2015Paula Peterson
This document provides tips for successfully implementing a traceability solution project with minimal risk. It recommends:
1) Carefully designing the solution to improve processes rather than just automating manual ones, selecting the right project team and manager, and developing a thorough project plan.
2) Preparing facilities, thoroughly testing all workflows, and providing training before going live to ensure readiness.
3) Managing risks such as lack of preparation, resources, or guidance from the solution provider by having an experienced project manager and taking the provider's advice.
Top tips for a successful traceability system implemention paula peterson 2015Paula Peterson
Learn top tips gathered from almost 20 years of helping companies successfully implement real-time traceability solutions such as Warehouse Management (WMS), Packaging Execution (PES), Inventory Management, and Work In Process (WIP) Tracking, both RFID and Barcode.
University Points: The Gamification of Training and BeyondHuman Capital Media
Ten years ago, Fallon Health began a Learning Points program with the goals of increasing tracking of employee learning and to encourage an ongoing culture of learning. Within the past few years, we adopted the Maestro Learning solution and then added the SumTotal Talent solution - participation in this program has exploded. During 2016, our Learning Points program has been rebranded into the University Points program – building off the internal name of our integrated suite (elixHR® Platform/SumTotal Talent/Succession/Maestro). In addition to rewarding employees with points for learning, employees also gain points for completing their performance evaluation tasks on time, and for completing parts of their employee profile – information that is essential for good succession planning metrics. And, of course, the program wraps up with recognition and prizes at the end of the year! Do you have what it takes to be a University Points Guru?
During this session attendees will learn:
How Fallon Health leveraged the SumTotal elixHR® Platform to increase employee engagement
How we increased employee comfort with SumTotal solutions
Best practices for encouraging continuous learning and data participation for the Succession Planning module
Co-op Presentation Fall_Winter_2014 FINAL VERSIONJoyce Lu
The document summarizes presentations from several Drexel University co-op students working at Thomson Reuters. It introduces Joyce Lu who works in business intelligence and analytics and discusses her responsibilities and a project called SMARTLeads. Next, Devin Ringwood is introduced who works in project management and his responsibilities assisting the project manager. Thomas Heiney is a software engineer who discusses his work developing systems for InCites using Agile methodology. Finally, Ryan Fry is introduced who works in user experience design and discusses some of the products he has designed for, like the Web of Science Usage Reporting System.
Selecting the Right Vendor/Partner for Finance Department Software and Buildi...Proformative, Inc.
View on Proformative.com: http://www.proformative.com/resources/presentation-selecting-right-vendorpartner-finance-department-software-building-solid
When it comes to buying software, the Office of Finance has multiple options in a broad range of categories covering every aspect of financial management. Today’s applications can substantially improve the performance of Finance. Yet, the software selection process is complicated and the stakes are high. Too often, companies find they made the wrong choice or put off making a decision because there are too many lingering questions. This workshop focuses on the “how-to” aspects of software selection. After surveying the landscape of Office of Finance software the session will cover:
* The basic questions you need to answer about the project
* Understanding the what’s possible with today’s software
* Identifying the most appropriate vendors and implementation partners.
* Building an effective business case for the investment
Speaker: Robert D. Kugel, SVP & Research Director, Ventana Research Robert D. Kugel, SVP & Research Director, Ventana Research
BUILD YOUR BLUEPRINT FOR DIGITAL LEARNING: HOW TO TRANSFORM YOUR LEARNING ORG...Human Capital Media
According to Willis Towers Watson, 90 percent of maturing companies expect digital disruption, but only 44 percent are adequately preparing for it. In this webinar hosted by Manjit Sekhon, Director of Learning Experience Design at Intrepid by VitalSource, you will learn how to help your organization prepare for the challenges of digital disruption through next-generation digital learning. The webinar will cover the topics you need to think through before making a digital move and will include a downloadable blueprint template to get you started on your own digital learning transformation journey.
Takeaways:
How to shift your mindset when it comes to effective digital learning strategies
Methods for thinking about utilizing your current resources differently
Receive a template PowerPoint ready for you to build out and immediately use for your own organization’s specific objectives and opportunities
Earley Executive Roundtable on Data Analytics - Metrics for Measuring the Cus...Earley Information Science
Session 3 of a 4 part series. Panel discussion with
– Dr. Asuman Suenbuel, Senior Technical Advisor, Global Startup Focus Program, SAP
– Gary Parilis, Chief Research Officer, Greenwich Associates
– Pratibha Vuppuluri, Founder & Principal, KeyInsite
– Stuart Williams, Vice President, TBR
Tony Magby is a Project Manager at Cisco with over 19 years of experience in project execution, customer engagement, engineering, and developing relationships. He has managed teams that delivered quality software to over 1.5 million customer devices and coordinated international teams that accelerated schedules and provided cost savings. Currently he focuses on program operations, customer engagement, vendor management, software release management, and test management. His goal is to advance into a role utilizing his experience to create outcomes enhancing how people live, work and play through emerging technologies like cloud, IoT, and wireless.
The project was taken as a part of consulting exercise in alliance with Elidea. My role was to address the current challenge at Xeeva with an integrated solution and propose a mutually beneficent business model to ensure long term engagement of Elidea with Xeeva.
I was able to weave a solution which featured
- One Snap Deployment
- Global standard compliance
- Process & Workflow agnostic
- Continuous Updates
- Robust Security
- Scalability on the Cloud
***Challenge:
Xeeva would do product releases in sprints of every 2 months. The "Product" and "Training & Development" teams were disconnected with no common platform in place except JIRA. JIRA with its enormous capabilities was still being underutilized with just being a Bug Tracking and Product backlog prioritization tool.
The whole process of documenting features, creation of user guides and process of updating features & changes to the product suite was manual and exhaustive. This was not limited and also included scheduling Customer trainings, on the Product suite and training for new releases were scheduled, manual and resource intensive.
***Challenge Accepted:
Elidea decided to transform this process of disseminating training and sharing knowledge. I already had worked in Xeeva and I knew about the gaps inside various teams. Elidea and I decided work on the core problem. We were able to come up with a blended solution utilizing open source components which were cost effective, scalable and much more secure with respect to other alternatives.
The solution aimed to deal with the problem from the core by sharing Knowledge among teams via "Knowledge Base" which formed the crux of the "Collaborative Learning Environment - CLE". "Knowledge Base" was integrated with "Learning Management System" (LMS).
The CLE allows the "Product Team" & "Training and Development" Team (and other teams as well) to be connected via common platform and share validated knowledge. This knowledge is then used as assets and feeded into LMS where customers can automate their learnings and the process becomes less resource exhaustive.
***About Xeeva:
Xeeva is driving the development and delivery of the next generation of intelligent procurement and financial solutions. Xeeva’s technology is used in over 40 countries and is available in 18 languages. The company’s end to end technology suite includes Sourcing, Procure to Pay, Supplier Collaboration, Financial Collaboration and Extended Enterprise solutions. You can learn more about Xeeva’s singular focus on driving immediate and sustainable results for its customers by visiting www.xeeva.com
***About Elidea:
Elidea is a training and development company. Elidea provides innovative learning & development solutions/products. Elidea also offers services around T&D which expedites the process of on boarding employees/vendors alike on the LMS Platforms.
Thank you
Gagan Bhalla
MEASURING THE BUSINESS IMPACT OF LEARNING: WHAT WE’VE LEARNEDHuman Capital Media
The ‘Measuring the Business Impact of Learning’ benchmarking survey, conducted by LEO Learning and Watershed (on behalf of Learning Technologies Group) is entering its fourth year. With the survey launching on November 1st and closing on December 13th, LEO Learning and Watershed are holding a webinar to reflect on the results so far, plus discuss how organizations they’re working with have overcome the barriers in measurement planning and implementation. The insights are drawn from their group experience working with a range of clients in this field and should be valuable for anyone who wants to get going in learning analytics and sustainable business impact assessment.
Join your hosts as they cover the state of the world of measurement, and you’ll receive:
An understanding of how well-known organizations have overcome the barriers in measurement planning and implementation.
Real-world examples of how to get management buy-in, designing for data, building data ecosystems, implementing a learning analytics strategy and more.
The opportunity to take this years ‘Measuring the Business Impact of Learning’ survey, and see the results coming in live!
This document summarizes a presentation on conducting user needs assessments. It discusses why user-centered design is important, how to sell needs assessments to project sponsors, and techniques for gathering user information, including surveys, interviews, observations and contextual inquiries. Case studies are provided to illustrate how these techniques were applied to understand users of a webcast study tool. The document concludes with recommendations for analyzing findings and convincing teams to use results.
Value engineering is a technique used to improve projects, processes, products, or services by determining the best functional balance between cost, reliability, and performance. It aims to identify unnecessary costs that can be eliminated without compromising quality, performance, or customer satisfaction. A value engineering study is conducted systematically using an eight-step job plan involving information gathering, functional analysis, creative idea generation, evaluation, and implementation. The goal is to deliver necessary functions at the lowest cost through improvements to design, materials selection, production processes, maintenance, and other factors.
How to bring products to market with efficiency? How to learn what customer values and buy product for? If you have these questions and this session will help you get started! In this session we will go over different product development methodologies which can be used to bring products to markets in time and on budget. We will look at different agile development methodologies including scrum, which is very popular. And then finally we will look at lean startup framework and methods, which is great way to look beyond just development of product i.e. developing right product or sell-able product which customer would buy.
LCG Consulting Team Presentation REVISED 02-11-14 (3)LMweas
The document summarizes obstacles that can be faced during needs assessments, including inaccurate or incomplete data collection, challenging assumed causes of performance gaps, lack of performance measures, lack of support for needs assessments, and external issues complicating discovery. Specific case studies are presented: an educational nonprofit struggled with incomplete data on past events; a shelter's management incorrectly assumed advocates were lazy rather than identifying other potential causes for delays; a sales organization lacked performance measures; and a payments company faced different regulatory requirements. Survey results on assessment obstacles are also presented. The presentation provides advice on overcoming obstacles such as revisiting organizational goals, discovering stakeholder concerns, and using successful examples and data to build support.
The goal of this presentation is to give attendees a deeper understanding of usability testing so they can leverage it in their own work. The material will shed light on what is important to the research buyer and will help the research provider to better understand how to plan, moderate, and report on a usability study. It will also provide information on where they can go to learn more about this very practical qualitative method.
Kay will cover what a usability test is and when to use it, the key planning steps, the language around it, and the unique insights this method produces. She will also discuss the various approaches a market researcher can take when running a usability study at different points in a product’s development (e.g., concept, early prototype, released product).
1) Digital transformation has become imperative for businesses both large and small as customers, suppliers, and competitors increasingly operate in the digital world.
2) Digital technologies enable businesses to extend service delivery, lower operational costs, and enhance customer experiences. Digital transformation changes not just operations but organizational structure, culture, and ways of thinking.
3) The digital transformation program lifecycle involves discovery, alpha, beta, and go-live phases with an agile approach and transparency across processes. Discovery identifies pain points and business needs while alpha explores solutions and develops business cases. Beta implements small pilots for feedback before full go-live rollout.
The document discusses plans to create an online self-help dashboard tool for training student technicians at a university help desk, which would provide resources to help students troubleshoot systems independently and allow full-time staff to focus on other projects, with the dashboard covering topics like work schedules, customer assistance tools, and links to enhance students' technical and customer service skills.
The document discusses knowledge-centered support (KCS) as a methodology for improving customer support. KCS focuses on knowledge as a key asset and seeks to create just-in-time knowledge content from problem-solving interactions, evolve content based on demand and usage, and develop a knowledge base of collective experience. It describes how KCS solutions capture experience from any interaction to continuously improve findability and relevance, and how reporting from knowledge reuse provides insights to improve products. The benefits of KCS include faster case resolution, increased self-service, better product alignment with customer needs, and organizational learning.
Software Quality Metrics Do's and Don'ts - XBOSoft-QAI WebinarXBOSoft
This slide presentation is from the QAI -Quest sponsored webinar with #XBOSoft where Philip Lew covered the Do's and Don'ts of #Software #Quality and Software #Testing Metrics.
This webinar discussed some of the most common mistakes in using software quality metrics and measurements. The primary take away is to learn from the mistakes of others, particularly where to use and not use #metrics to measure your testing and QA efforts. The last thing you want is to measure the wrong thing and create unwanted behavior. With knowledge of what not to do, we’ll then dive into how to develop a measurements and metrics framework that aligns with the organization’s business objectives. This means taking on a manager’s viewpoint so that your metrics don’t just measure testing progress, but also measure product quality and how it impacts an organization’s bottom line. As part of the webinar, we’ll discuss a variety of metrics that can be used to track work effort with results and enable you to plan and forecast your testing needs.
This document discusses best practices and common mistakes in implementing software quality metrics programs. It emphasizes the importance of understanding why metrics are being collected, measuring the right things in the proper context, and ensuring metrics are useful to stakeholders and help answer important questions. Common mistakes discussed include measuring the wrong things, forgetting context, collecting metrics sporadically, and failing to determine what constitutes "good" or "bad" metric values. The document provides examples of useful metrics and encourages linking metrics to goals, questions, and evaluation.
Top Tips for a Successful Traceability System Implemention Paula Peterson 2015Paula Peterson
This document provides tips for successfully implementing a traceability solution project with minimal risk. It recommends:
1) Carefully designing the solution to improve processes rather than just automating manual ones, selecting the right project team and manager, and developing a thorough project plan.
2) Preparing facilities, thoroughly testing all workflows, and providing training before going live to ensure readiness.
3) Managing risks such as lack of preparation, resources, or guidance from the solution provider by having an experienced project manager and taking the provider's advice.
Top tips for a successful traceability system implemention paula peterson 2015Paula Peterson
Learn top tips gathered from almost 20 years of helping companies successfully implement real-time traceability solutions such as Warehouse Management (WMS), Packaging Execution (PES), Inventory Management, and Work In Process (WIP) Tracking, both RFID and Barcode.
University Points: The Gamification of Training and BeyondHuman Capital Media
Ten years ago, Fallon Health began a Learning Points program with the goals of increasing tracking of employee learning and to encourage an ongoing culture of learning. Within the past few years, we adopted the Maestro Learning solution and then added the SumTotal Talent solution - participation in this program has exploded. During 2016, our Learning Points program has been rebranded into the University Points program – building off the internal name of our integrated suite (elixHR® Platform/SumTotal Talent/Succession/Maestro). In addition to rewarding employees with points for learning, employees also gain points for completing their performance evaluation tasks on time, and for completing parts of their employee profile – information that is essential for good succession planning metrics. And, of course, the program wraps up with recognition and prizes at the end of the year! Do you have what it takes to be a University Points Guru?
During this session attendees will learn:
How Fallon Health leveraged the SumTotal elixHR® Platform to increase employee engagement
How we increased employee comfort with SumTotal solutions
Best practices for encouraging continuous learning and data participation for the Succession Planning module
Co-op Presentation Fall_Winter_2014 FINAL VERSIONJoyce Lu
The document summarizes presentations from several Drexel University co-op students working at Thomson Reuters. It introduces Joyce Lu who works in business intelligence and analytics and discusses her responsibilities and a project called SMARTLeads. Next, Devin Ringwood is introduced who works in project management and his responsibilities assisting the project manager. Thomas Heiney is a software engineer who discusses his work developing systems for InCites using Agile methodology. Finally, Ryan Fry is introduced who works in user experience design and discusses some of the products he has designed for, like the Web of Science Usage Reporting System.
Selecting the Right Vendor/Partner for Finance Department Software and Buildi...Proformative, Inc.
View on Proformative.com: http://www.proformative.com/resources/presentation-selecting-right-vendorpartner-finance-department-software-building-solid
When it comes to buying software, the Office of Finance has multiple options in a broad range of categories covering every aspect of financial management. Today’s applications can substantially improve the performance of Finance. Yet, the software selection process is complicated and the stakes are high. Too often, companies find they made the wrong choice or put off making a decision because there are too many lingering questions. This workshop focuses on the “how-to” aspects of software selection. After surveying the landscape of Office of Finance software the session will cover:
* The basic questions you need to answer about the project
* Understanding the what’s possible with today’s software
* Identifying the most appropriate vendors and implementation partners.
* Building an effective business case for the investment
Speaker: Robert D. Kugel, SVP & Research Director, Ventana Research Robert D. Kugel, SVP & Research Director, Ventana Research
BUILD YOUR BLUEPRINT FOR DIGITAL LEARNING: HOW TO TRANSFORM YOUR LEARNING ORG...Human Capital Media
According to Willis Towers Watson, 90 percent of maturing companies expect digital disruption, but only 44 percent are adequately preparing for it. In this webinar hosted by Manjit Sekhon, Director of Learning Experience Design at Intrepid by VitalSource, you will learn how to help your organization prepare for the challenges of digital disruption through next-generation digital learning. The webinar will cover the topics you need to think through before making a digital move and will include a downloadable blueprint template to get you started on your own digital learning transformation journey.
Takeaways:
How to shift your mindset when it comes to effective digital learning strategies
Methods for thinking about utilizing your current resources differently
Receive a template PowerPoint ready for you to build out and immediately use for your own organization’s specific objectives and opportunities
Similar to When Tacit and Explicit Knowledge aren’t Enough (20)
Discover the Beauty and Functionality of The Expert Remodeling Serviceobriengroupinc04
Unlock your kitchen's true potential with expert remodeling services from O'Brien Group Inc. Transform your space into a functional, modern, and luxurious haven with their experienced professionals. From layout reconfiguration to high-end upgrades, they deliver stunning results tailored to your style and needs. Visit obriengroupinc.com to elevate your kitchen's beauty and functionality today.
The Steadfast and Reliable Bull: Taurus Zodiac Signmy Pandit
Explore the steadfast and reliable nature of the Taurus Zodiac Sign. Discover the personality traits, key dates, and horoscope insights that define the determined and practical Taurus, and learn how their grounded nature makes them the anchor of the zodiac.
Ellen Burstyn: From Detroit Dreamer to Hollywood Legend | CIO Women MagazineCIOWomenMagazine
In this article, we will dive into the extraordinary life of Ellen Burstyn, where the curtains rise on a story that's far more attractive than any script.
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Final ank Satta Matka Dpbos Final ank Satta Matta Matka 143 Kalyan Matka Guessing Final Matka Final ank Today Matka 420 Satta Batta Satta 143 Kalyan Chart Main Bazar Chart vip Matka Guessing Dpboss 143 Guessing Kalyan night
Adani Group's Active Interest In Increasing Its Presence in the Cement Manufa...Adani case
Time and again, the business group has taken up new business ventures, each of which has allowed it to expand its horizons further and reach new heights. Even amidst the Adani CBI Investigation, the firm has always focused on improving its cement business.
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART KALYAN CHART
The Most Inspiring Entrepreneurs to Follow in 2024.pdfthesiliconleaders
In a world where the potential of youth innovation remains vastly untouched, there emerges a guiding light in the form of Norm Goldstein, the Founder and CEO of EduNetwork Partners. His dedication to this cause has earned him recognition as a Congressional Leadership Award recipient.
High-Quality IPTV Monthly Subscription for $15advik4387
Experience high-quality entertainment with our IPTV monthly subscription for just $15. Access a vast array of live TV channels, movies, and on-demand shows with crystal-clear streaming. Our reliable service ensures smooth, uninterrupted viewing at an unbeatable price. Perfect for those seeking premium content without breaking the bank. Start streaming today!
https://rb.gy/f409dk
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...BBPMedia1
Nathalie zal delen hoe DEI en ESG een fundamentele rol kunnen spelen in je merkstrategie en je de juiste aansluiting kan creëren met je doelgroep. Door middel van voorbeelden en simpele handvatten toont ze hoe dit in jouw organisatie toegepast kan worden.
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...Herman Kienhuis
Presentation by Herman Kienhuis (Curiosity VC) on developments in AI, the venture capital investment landscape and Curiosity VC's approach to investing, at the alumni event of Amsterdam Business School (University of Amsterdam) on June 13, 2024 in Amsterdam.
SATTA MATKA DPBOSS KALYAN MATKA RESULTS KALYAN CHART KALYAN MATKA MATKA RESULT KALYAN MATKA TIPS SATTA MATKA MATKA COM MATKA PANA JODI TODAY BATTA SATKA MATKA PATTI JODI NUMBER MATKA RESULTS MATKA CHART MATKA JODI SATTA COM INDIA SATTA MATKA MATKA TIPS MATKA WAPKA ALL MATKA RESULT LIVE ONLINE MATKA RESULT KALYAN MATKA RESULT DPBOSS MATKA 143 MAIN MATKA KALYAN MATKA RESULTS KALYAN CHART INDIA MATKA KALYAN SATTA MATKA 420 INDIAN MATKA SATTA KING MATKA FIX JODI FIX FIX FIX SATTA NAMBAR MATKA INDIA SATTA BATTA
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
When Tacit and Explicit Knowledge aren’t Enough
1. Case Study:
When Tacit and Explicit Knowledge aren’t Enough
Steven Wieneke
Wieneke & Wieneke, Inc.
elkawareness.com
February 18, 2014
Wieneke & Wieneke, Inc. / Copyright 2014
elkawareness.com
2. When Tacit and Explicit Knowledge aren’t Enough
or
That’s why its called Knowledge Management
Wieneke & Wieneke, Inc. / Copyright 2014
elkawareness.com
3. Background
Midwest Manufacturer has successful commercial and military
products.
• Manufacturer employees 1400 technical professionals plus
marketing, sales, business support and manufacturing
employees.
• Manufacturer has multiple locations for technical staff and
manufacturing.
• The majority of technical professionals have 25 or more years of
service.
• Groups of technical professionals have unique SharePoint
repositories for their technical information, specifications and
requirements.
Wieneke & Wieneke, Inc. / Copyright 2014
elkawareness.com
4. Opportunity
• Management decides to co-locate two stand alone
organizations.
• Relocation prompts significant number of retirements and
voluntary separations.
• Significant influx of technical professionals with a variety of
related experience but not necessarily direct experience.
• Significant influx of new (technical) graduates.
• Unique SharePoint repositories are available but not easily
accessed (or even known/found), not readily used/applied
and not trusted sources.
Wieneke & Wieneke, Inc. / Copyright 2014
elkawareness.com
5. Relocation Outcome…
Before Relocation
25 Years
Years of Experience with Manufacturer
Organization Organization
#1
#2
Culture
Culture
Wieneke & Wieneke, Inc. / Copyright 2014
After Relocation
2 Years
Years of Experience with Manufacturer
Not Yet Assimilated Culture
with a Generation Gap
elkawareness.com
6. Knowledge Management State prior to Intervention
• Survey to Harvest Knowledge during Exit Interviews.
• Purchased a Sematic Search Software to Index and Search
Multiple Share Point Repositories.
• Revised Review (Mentoring) Process to Ensure Product
Robustness.
• Sr. Executive Management wants a “Product Technical Memory”
Wieneke & Wieneke, Inc. / Copyright 2014
elkawareness.com
7. Knowledge Management State prior to Intervention
• Harvesting Knowledge during an Exit Interview
Pros
None
Wieneke & Wieneke, Inc. / Copyright 2014
Cons
Insults Employee
Inappropriate
environment to reflect on
and document one’s
experience
Insufficient time to
reflect on and document
one’s experience
elkawareness.com
8. Knowledge Management State prior to Intervention
• Sematic Search Software to Index and Search Multiple Share
Point Repositories
Pros
Cons
Method for Expert/Mentor to
find existing knowledge
Sematic artificial intelligence
expands search
Requires training and continual
use to maintain proficiency
Requires Expert/Mentor to
formulate search and evaluate
relevance of results
Does not integrate with other
software applications
Must know what files to index
Initial indexing is a time
consuming process
Wieneke & Wieneke, Inc. / Copyright 2014
elkawareness.com
9. Knowledge Management State prior to Intervention
• Revised Review (Mentoring) Process to Ensure Product
Robustness.
Pros
Cons
Process is essential in ensuring
Timing of revised Process
product robustness
training competes for resources
to populate Technical Memory
Process can be easily enhanced Some of the behavior resulting
by implementing active
from this training will likely
knowledge methods with
need to be unlearned once
assessments
assessments are implemented
Wieneke & Wieneke, Inc. / Copyright 2014
elkawareness.com
10. Intervention Goal – Move to Active Explicit Knowledge
Structured for Assessments and Embedded in Workflow
Wieneke & Wieneke, Inc. / Copyright 2014
elkawareness.com
11. Intervention – Requires Shifting Several Pervasive
Mental Models
• Shifting from Document Centric (passive) Model
to Assessment Centric Model (active)
• Documenting Corrections to Documenting
Preventions
Wieneke & Wieneke, Inc. / Copyright 2014
elkawareness.com
12. Intervention – Shifting from Document to Assessment Centric
Document Centric
Knowledge
SEEKER
???
Assessment Centric
Knowledge Packets…
…more like paragraphs
grouped into pages or
chapters called Knowledge
Sets or Assessments
Knowledge
RECEIVER
Knowledge
HOLDER delivers
Knowledge in
Knowledge
RECEIVER’S
workflow
Library Model
Wieneke & Wieneke, Inc. / Copyright 2014
Appraisal Model
elkawareness.com
13. Intervention – Shifting from Document to Assessment Centric
Document Centric
“End-of-Life Cycle”
Documents
Wieneke & Wieneke, Inc. / Copyright 2014
Assessment Centric
Dynamic, Living
Virtual Documents
elkawareness.com
14. Intervention – Shifting from Document to Assessment Centric
Document Centric Author
Assessment Centric Author
Write down what I can recall
being relevant
Who is the end user of this
assessment?
Free text
What is being assessed?
What is its current state?
Not Structured
What is known (available) at the
time of this assessment?
What is the actionable assessment
continuum (Red, Yellow, Green)?
What is assessment remediation if
not Preferred (Green)?
What is the context (Why’s, When's,
Where's) for the assessment rules?
Wieneke & Wieneke, Inc. / Copyright 2014
elkawareness.com
15. Intervention – Shifting from Documenting Corrections to
Documenting Preventions
Example…
Write down or store
my cell #…
248.000.0000
Number that Works Infinite
All Numbers that don’t Work Infinity
What “works” goes into Technical Memory
Wieneke & Wieneke, Inc. / Copyright 2014
elkawareness.com
17. CoP Workshops…
Focus:
• Defining the breadth and
depth of CoP (define topics)
• Exercises to recall what is
known (time to reflect)
Wieneke & Wieneke, Inc. / Copyright 2014
Opportunity:
• Confirm meaning of words
• Build trust through shared
experience
• Valued technical discussions
elkawareness.com
18. Roll Out Plan…
Knowledge Asset Manager
• Member of the Technical
Memory Steering Committee
• Responsible for their team’s
planning and implementation
Knowledge Holders
• Responsible for assessment
content and mentoring
End Users
Wieneke & Wieneke, Inc. / Copyright 2014
• Responsible for an “Acceptable”
or “Preferred” assessment
Outcome
elkawareness.com
19. Realizing the Value of Active Knowledge
Stamped Part Assessment Challenge
• A live demo was held during the June 2013 Technical Memory
Quarterly Communications Meeting.
• Two volunteers* evaluated a stamped sheet metal panel
• Each Volunteer had 6 Concerns to address, each Concern
required assessing 3-4 stamped panel features
• First volunteer referenced existing documentation
• Second volunteer interacted with new structured practices
*Neither had sheet metal/stamping design experience
Wieneke & Wieneke, Inc. / Copyright 2014
elkawareness.com
20. Realizing the Value of Active Knowledge
Stamped Part Assessment Challenge after 40 minutes
• First Volunteer (existing Documents) -
Partially completed evaluation of Concern #2 (7 of 20 features)
• Second Volunteer (structured practices) Evaluated all 6 concerns (20 of 20 features)
• Additional observations:
• Second Volunteer had no experience reading prints
• Second Volunteer’s answers were accurate
• First Volunteer’s answers had a number of errors due to
misinterpretations of existing documents
Wieneke & Wieneke, Inc. / Copyright 2014
elkawareness.com
21. Current Knowledge Management State
• Manufacturer has a interactive Product Technical Memory
• Identified 40 CoPs plus 10 temporary CoP (shared topics across
CoPs)
• 25 Knowledge Asset Managers
• 150 initial Knowledge Responsible People (knowledge holders)
• 1400 End Users
• Quarterly Technical Memory Communication Meetings
• Next Steps:
• Continue Documenting Practices
• Integrate Assessments with Review Process
• Implement Assessment Signoff Process
• Management Use Interactive Report Utility
Wieneke & Wieneke, Inc. / Copyright 2014
elkawareness.com
22. Questions?
Visit elkawareness.com to learn about our game
changing, knowledge-based business strategies.
Call us 248-535-0427
eMail: swieneke@elkawareness.com
Wieneke & Wieneke, Inc. / Copyright 2014
elkawareness.com