The document compares the CRM systems Salesforce and NetSuite. It finds that Salesforce lacks key sales management features like quotes, orders, and pricing tools. It also has limited customization, integration with back-office systems is complex and expensive, and it cannot provide a full view of customers or run entire businesses on its own. In contrast, NetSuite provides more functionality out of the box including sales, marketing, services, ecommerce, and back-office systems in an integrated customizable package.