Running head VOIP WORK BREAKDOWN STRUCTURE 1VOIP WORK BRE.docx

Running head: VOIP WORK BREAKDOWN STRUCTURE
1
VOIP WORK BREAKDOWN STRUCTURE
4
Student Name
Professor
University Name
Class Name
Week 5VoIP Part 1 Work Breakdown Structure
08/12/2018
Project Requirements and Assumptions for the new VoIP Phone
System
Budget
The budget for the deployment of the new VoIP phone system is
estimated to be $25,000. The budget covers all the equipment
required, the installation operations as well as commercial
software and licensing needed in operating and maintaining the
VoIP system.
Human Resources/project team
The project team would include and not limited to the
organization’s CEO, Chief Information Officer, the IT
manager/Administrator, the Network Engineer and the Chief
Financial Officer. The team will ensure the implementation of
the system within the allocated budget and time.
Workload
The workload for the project includes all the hardware utilized

in the deployment, installation and maintenance of the VoIP
systems in the organization.
Dependencies
The components of the VoIP phone system comprise of servers,
and phones whose implementation would require completion of
some tasks as well as depend on initiation of other associated
activities.
A work breakdown structure forms a major project deliverable
that put in order the project team's work into subtasks. By so
doing the work breakdown structure describes the scope into
tasks that a project team can fully understand. At each level of
the WBS further task description and details are provided. It
begins with the project at the top as the main deliverable
followed by further decomposition into sub-deliverables
utilizing an outline hierarchy. Such sub-deliverables are further
decomposed in a manner that a single individual is assigned
where the particular work packages needed to create the sub-
deliverable are determined and clustered together (Norman,
Brotherton, & Fried, 2011). The work package embodies the list
of tasks in creating a given distinct unit of work. The work
packages are defined on the WBS and assigned a budget and
thus easy to track financial progress of the project as well as
performance.
References
Collins, D., & Swale, R. (2014). Carrier-grade VoIP. New York:
McGraw-Hill Education
Norman, E. S., Brotherton, S. A., & Fried, R. T. (2011). Work
Breakdown Structures: The Foundation for Project Management
Excellence. Chichester: Wiley.
Week 9 Assignment 6 - Submit Here
Using the Delphi technique, your team constructed the

following risks register for the VoIP project containing the risk,
the likelihood of its occurrence on a scale of 1 (least likely) to 5
(most likely), and the potential negative impact on the project
on the same scale. In addition, they recommended the
appropriate response and identified its type for one of the risks
identified.
#
Risk
Likelihood (1-5)
Impact (1-5)
Response Type
Response
1
Project Delay due to lack of resources
3
5
2
Project runs out of funds before completion
1
5
3
Users reject new system
2
4
4
Defective Hardware
1
5

5
New government regulations introduced during deployment
increase the cost of running VoIP.
2
3
6
A Yearly Renewal Fee issued on the legacy system due to delay
of over 30 days in deployment of the new system
1
4
Mitigation
Schedule check 30 days before project deadline to determine if
action needs to be taken to avoid delay. Decision tree will be
utilized.
Write a three to five (3-5) page paper in which you:
1. Explain risk management and its associated activities and
defend the need for a risk management plan.
2. Describe the Delphi technique used to identify risks and infer
n types of projects where this technique is most accurate.
3. Examine the four (4) types of risk response (ie., avoidance,
acceptance, transference, and mitigation) and determine the
appropriate situation where each should be used.
4. Complete the table with the risk response type (i.e..,
avoidance, acceptance, transference, and mitigation) and a
description of the response.
5. Create a decision tree diagram with the software of your
choice (Word, PowerPoint, Visio, etc.) and make an OFFICE
document or PDF to address Risk Number 6.
6. Assume that when you check the schedule on day 60 of the
project, it becomes evident that two additional engineers are
needed to ensure on-time completion of the project. The
engineers cost $25,000 each and a fee of $120,000 is issued by

the legacy provider. The probability of completing the project
on time is as follows: With the current personnel – 60%; With
one engineer – 80%; With both engineers – 98%.
7. Fully explain your rationale in the document you create. How
does your decision tree flow? What are your decision points,
and most importantly, what is your recommendation and how
did you arrive at this conclusion? Is there a point of diminishing
return where it would be so expensive that it wouldn’t be worth
it to employ the additional resources? Why or why not? Be sure
to use proper business communication and consider your
audience to be business leaders in the organization at which you
are employed. Remember, 100% original work is required.
Research on the Internet is fine, but do not submit work that is
not your own, and do not submit work that you’ve submitted
anywhere previously. Plagiarism detection tools will be used to
ensure originality.
Your assignment must follow thee formatting requirements:
· Be typed, double-spaced, use Times New Roman font (size
12), with one-inch margins on all sides; citations and references
must follow APA Style Guide (Edition 6). Check with your
professor for any additional instructions.
· Include a cover page containing the title of the assignment, the
student’s name, the professor’s name, the course title, and the
date. The cover page and the reference page are not included in
the required assignment page length.
· Include the decision three diagram created in your chosen
software. The completed decision tree must be imported into the
Word document before the paper is submitted.
Click here to view the grading rubric for this assignment.
Grading for this assignment will be based on answer quality,
logic / organization of the paper, and language and writing
skills, using the following rubric.
Points: 100

Assignment 6: VoIP Part 4 (Risk Register)
Criteria
Unacceptable
Below 70% F
Fair
70-79% C
Proficient
80-89% B
Exemplary
90-100% A
1. Explain risk management and its associated activities and
defend the need for a risk management plan.
Weight: 10%
Did not submit or incompletelyexplained risk management and
its associated activities and did not submit or
incompletelydefended the need for a risk management plan.
Partially explained risk management and its associated activities
and partially defended the need for a risk management plan.
Satisfactorily explained risk management and its associated
activities and satisfactorily defended the need for a risk
management plan.
Thoroughly explained risk management and its associated
activities and thoroughly defended the need for a risk
management plan.
2. Describe the Delphi technique used to identify risks and infer
on types of projects where this technique is most accurate.
Weight: 10%
Did not submit or incompletelydescribed the Delphi technique
used to identify risks and did not submit or incompletely
inferred on types of projects where this technique is most
accurate.
Partially described the Delphi technique used to identify risks
and partially inferred on types of projects where this technique
is most accurate.
Satisfactorily described the Delphi technique used to identify
risks and satisfactorily inferred on types of projects where this

technique is most accurate.
Thoroughly described the Delphi technique used to identify
risks and thoroughly inferred on types of projects where this
technique is most accurate.
3. Examine the four (4) types of risk response (i.e., avoidance,
acceptance, transference, and mitigation) and determine the
Weight: 10%
Did not submit or incompletelyexamined the four (4) types of
risk response and did not submit or incompletelydetermined the
Partially examined the four (4) types of risk response and
partially determined the appropriate situation where each should
be used.
Satisfactorily examined the four (4) types of risk response and
satisfactorily determined the appropriate situation where each
should be used.
Thoroughly examined the four (4) types of risk response and
thoroughly determined the appropriate situation where each
should be used.
4. Complete the table with the risk response type (i.e.,
avoidance, acceptance, transference, and mitigation) and a
Weight: 15%
Did not submit or incompletelycompleted the table with the risk
response type and a description of the response.
Partially completed the table with the risk response type and a
Satisfactorily completed the table with the risk response type
and a description of the response.
Thoroughly completed the table with the risk response type and
a description of the response.
5. Create a decision tree with the software of your choice to
address risk number 6 of the provided information.
Weight: 20%
Did not submit or incompletely created a decision tree with the

software of your choice to address risk number 6 of the
provided information.
Partially created a decision tree with the software of your
choice to address risk number 6 of the provided information.
Satisfactorily created a decision tree with the software of your
Thoroughly created a decision tree with the software of your
6. Explain the methodology utilized to create a decision tree and
recommend the appropriate action to take based on your
decision tree from criterion 5.
Weight: 20%
Did not submit or incompletelyexplained the methodology
utilized to create a decision tree and did not submit or
incompletely recommended the appropriate action to take based
on your decision tree from criterion 5.
Partially explained the methodology utilized to create a decision
tree and partially recommended the appropriate action to take
based on your decision tree from criterion 5.
Satisfactorily explained the methodology utilized to create a
decision tree and satisfactorily recommended the appropriate
action to take based on your decision tree from criterion 5.
Thoroughly explained the methodology utilized to create a
decision tree and thoroughly recommended the appropriate
action to take based on your decision tree from criterion 5.
7. 2 references
Weight: 5%
No references provided
Does not meet the required number of references; some or all
references poor quality choices.
Meets number of required references; all references high quality
choices.
Exceeds number of required references; all references high
quality choices.
8. Clarity, writing mechanics, and formatting requirements
Weight: 10%

More than 6 errors present
5-6 errors present
3-4 errors present
0-2 errors present
· Week 8 Assignment 5 - Submit Here
Students, please view the "Submit a Clickable Rubric
Assignment" in the Student Center.
Instructors, training on how to grade is within the Instructor
Center.
Assignment 5: VoIP Part 3 (Quality)
Due Week 8 and worth 100 points
Suppose the VoIP project sponsor wants you to present the
project to the board of directors. Particularly, the sponsor would
like you to discuss the quality of the project. It is worth noting
that during the deployment of the VoIP system the quality
control team tracked forty (40) of the deployments. The
following problems were documented:
· Five (5) of the deployments experienced delays due to the
unique configuration of the office space which required
modification to install the proper wiring.
· Twelve (12) of the users called the help desk to get additional
training on the new system.
· Two (2) of the new devices were defective.
Prepare a fifteen to twenty (15-20) slide digital presentation
with the software of your choice (e.g., PowerPoint, Google
slides, Prezi, etc.) in which you:
1. Explain quality and its importance to project success.
1. Explain quality management planning.
1. Contrast quality assurance and quality control.
1. Describe the different quality activities involved in this
project and each of their outcomes.

1. Describe Pareto diagrams and their use in project
management.
1. Present the data in the provided scenario using a Pareto
diagram (Use the software of your choosing to prepare the
diagram).
1. Use appropriate key points and / or graphics to professionally
convey the information.
1. Include presenter notes to explain each slide.
1. Use at least two (2) quality resources in this assignment.
Note: Wikipedia and similar Websites do not qualify as quality
resources.
Your assignment must follow these formatting requirements:
. Include the title of the assignment, the student’s name, the
professor’s name, the course title, and the date in the
presentation.
. Include the references used in the assignment in the
presentation.
. Import charts, graphs, and / or the Pareto diagram into the
presentation. The completed works must be imported into the
presentation.
The specific course learning outcomes associated with this
assignment are:
. Explain and defend the various quality factors in project
quality.
. Use technology and information resources to research issues in
IT project management.
. Write clearly and concisely about issues in IT project
management using proper writing mechanics and technical style
conventions.
Click here to view the grading rubric for this assignment.

Points: 100
Assignment 5: VoIP Part 3 (Quality)
Criteria
Unacceptable
Below 70% F
Fair
70-79% C
Proficient
80-89% B
Exemplary
90-100% A
1. Explain quality and its importance to project success.
Weight: 10%
Did not submit or incompletelyexplained quality and its
importance to project success.
Partially explained quality and its importance to project
success.
Satisfactorily explained quality and its importance to project
success.
Thoroughly explained quality and its importance to project
success.
2. Explain quality management planning.
Weight: 10%
Did not submit or incompletelyexplained quality management
planning.
Partially explained quality management planning.
Satisfactorily explained quality management planning.
Thoroughly explained quality management planning.
3. Contrast quality assurance and quality control.
Weight: 10%
Did not submit or incompletelycontrasted quality assurance and
quality control.
Partially contrasted quality assurance and quality control.
Satisfactorily contrasted quality assurance and quality control.
Thoroughly contrasted quality assurance and quality control.
4. Describe the different quality activities involved in this

project and each of their outcomes.
Weight: 15%
Did not submit or incompletelydescribed the different quality
activities involved in this project and each of their outcomes.
Partially described the different quality activities involved in
this project and each of their outcomes.
Satisfactorily described the different quality activities involved
in this project and each of their outcomes.
Thoroughly described the different quality activities involved in
this project and each of their outcomes.
5. Describe Pareto diagrams and their use in project
management.
Weight: 10%
Did not submit or incompletelydescribed Pareto diagrams and
their use in project management.
Partially described Pareto diagrams and their use in project
management.
Satisfactorily described Pareto diagrams and their use in project
management.
Thoroughly described Pareto diagrams and their use in project
management.
6. Present the data in the provided scenario using a Pareto
diagram (Use the software of your choosing to prepare the
diagram).
Weight: 20%
Did not submit or incompletelypresented the data in the
provided scenario using a Pareto diagram.
Partially presented the data in the provided scenario using a
Pareto diagram.
Satisfactorily presented the data in the provided scenario using
a Pareto diagram.
Thoroughly presented the data in the provided scenario using a
Pareto diagram.
7. Use appropriate key points and / or graphics to professionally
convey the information.
Weight: 10%

Did not submit or incompletely used appropriate key points and
/ or graphics to professionally convey the information.
Partially used appropriate key points and / or graphics to
professionally convey the information.
Satisfactorily used appropriate key points and / or graphics to
Thoroughly used appropriate key points and / or graphics to
8. Include presenter notes to explain each slide.
Weight: 10%
Did not submit or incompletely included presenter notes to
explain each slide.
Partially included presenter notes to explain each slide.
Satisfactorily included presenter notes to explain each slide.
Thoroughly included presenter notes to explain each slide.
9. 2 references
Weight: 5%
choices.
quality choices.
Week 6 Assignment 4 - Submit Here
Students, please view the "Submit a Clickable Rubric
Assignment" in the Student Center.
Instructors, training on how to grade is within the Instructor
Center.
Assignment 4: VoIP Part 2 (Gantt and PERT Charts)
Due Week 6 and worth 100 points
Update the Microsoft Project file you created in Assignment 3:

VoIP Part 2 (Work Breakdown Structure) with the following
changes:
· Set property values to denote progress in at least fifteen (15)
of the line items.
· Set properties so that at least one (1) of the main tasks is
behind schedule.
· Create a Gantt chart for your project.
· Take a screenshot of the Gantt chart which can later be
inserted into your written paper.
· Create a PERT diagram that identifies the critical path.
· Take a screenshot of the PERT chart which can later be
inserted into your written paper.
Note: If you need a tutorial on taking a screen shot, visit one of
the following locations: (PC users: http://www.take-a-
screenshot.org/) (MAC users: http://binged.it/1xriOcN).
Write a two to three (2-3) page paper in which you:
1. Compare and contrast the information that one receives from
a Gantt chart, versus that of a PERT diagram.
2. Examine the advantages of using a Gantt chart over a PERT
chart and vice versa. Determine when it is appropriate to use
one over the other. Justify your response.
3. Assess the importance of the critical path in project
management.
4. Insert the screenshots of the Gantt and PERT charts you
created based on the provided criteria. Elaborate on the status of
the VoIP deployment project based on the updated
information. Note: The graphical representations do not count
toward the overall page requirement.
5. Use at least two (2) quality resources in this assignment.
Note: Wikipedia and similar Websites do not qualify as quality
resources.
Your assignment must follow these formatting requirements:
· Be typed, double spaced, using Times New Roman font (size
12), with one-inch margins on all sides; citations and references
must follow APA or school-specific format. Check with your

professor for any additional instructions.
· Include a cover page containing the title of the assignment, the
student’s name, the professor’s name, the course title, and the
date. The cover page and the reference page are not included in
the required assignment page length.
· Import completed diagrams, charts, or screenshots into the
Word document before the paper is submitted.
The specific course learning outcomes associated with this
assignment are:
· Distinguish among various time management techniques such
as CPM, Gantt charts, and the PERT method.
· Use project management and graphic software to plan and
manage a project throughout the project life cycle.
· Use technology and information resources to research issues in
IT project management.
· Write clearly and concisely about issues in IT project
management using proper writing mechanics and technical style
conventions.
Points: 100
Assignment 4: VoIP Part 2 (Gantt and PERT Charts)
Criteria
Unacceptable
Below 70% F
Fair
70-79% C
Proficient
80-89% B
Exemplary
90-100% A
1. Compare and contrast the information that one receives from
a Gantt chart, versus that of a PERT diagram.
Weight: 20%

Did not submit or incompletely compared and contrasted the
information that one receives from a Gantt chart, versus that of
a PERT diagram.
Partially compared and contrasted the information that one
receives from a Gantt chart, versus that of a PERT diagram.
Satisfactorily compared and contrasted the information that one
Thoroughly compared and contrasted the information that one
2. Examine the advantages of using a Gantt chart over a PERT
chart and vice versa. Determine when it is appropriate to use
one over the other. Justify your response.
Weight: 20%
Did not submit or incompletelyexamined the advantages of
using a Gantt chart over a PERT chart and vice versa. Did not
submit or incompletelydetermined when it is appropriate to use
one over the other. Did not submit or incompletely justified
your response.
Partially examined the advantages of using a Gantt chart over a
PERT chart and vice versa. Partially determined when it is
appropriate to use one over the other. Partially justified your
response.
Satisfactorily examined the advantages of using a Gantt chart
over a PERT chart and vice versa. Satisfactorily determined
when it is appropriate to use one over the other. Satisfactorily
justified your response.
Thoroughly examined the advantages of using a Gantt chart
over a PERT chart and vice versa. Thoroughly determined when
it is appropriate to use one over the other. Thoroughly justified
your response.
3. Assess the importance of the critical path in project
management.
Weight: 20%
Did not submit or incompletely assessed the importance of the
critical path in project management.
Partially assessed the importance of the critical path in project

management.
Satisfactorily assessed the importance of the critical path in
project management.
Thoroughly assessed the importance of the critical path in
project management.
4. Insert the screenshots of the Gantt and PERT charts you
created based on the provided criteria. Elaborate on the status of
the VoIP deployment project based on the updated information.
Weight: 25%
Did not submit or incompletelyinserted the screenshots of the
Gantt and PERT charts you created based on the provided
criteria. Did not submit or incompletelyelaborated on the status
of the VoIP deployment project based on the updated
information.
Partially inserted the screenshots of the Gantt and PERT charts
you created based on the provided criteria. Partially elaborated
on the status of the VoIP deployment project based on the
updated information.
Satisfactorily inserted the screenshots of the Gantt and PERT
charts you created based on the provided criteria. Satisfactorily
elaborated on the status of the VoIP deployment project based
on the updated information.
Thoroughly inserted the screenshots of the Gantt and PERT
charts you created based on the provided criteria. Thoroughly
elaborated on the status of the VoIP deployment project based
on the updated information.
5. 2 references
Weight: 5%
choices.
quality choices.
6. Clarity, writing mechanics, and formatting requirements

Weight: 10%
More than 6 errors present
5-6 errors present
3-4 errors present
0-2 errors present

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