Responsive Process
Management




Dr. M. A. Ketabchi
Vice President, Strategy, Progress Software
Former President, CEO and...
About Progress Software




    Is the leading provider of                                       Is a global software
    ...
Key Values of Business Process Management
(BPM)



                    Visibility                                       Ag...
Key Values of Responsive Process Management
(RPM)

      Real-time visibility into                                    Agil...
Key Capabilities of RPM




                              Real-time                          Immediate       Process
     ...
Progress is Best Equipped to Deliver RPM

           Financial Services                                    Communications ...
Analyst Perspective of Progress’ Leadership in
Delivering RPM

          Visibility                                       ...
RPM Use Cases


    External events may start or stop a process
    execution.

    External events inform an active proce...
RPM Exploits The Hidden Relationship Between
SOA and Business Event Processing

                                          ...
These Progress Customers Will Expand From BPM,
BEP, or BTA to RPM

                                                 COMMUN...
Why Royal Dirkzwager will Expand from BEP to
RPM




                                                  Optimize the comple...
RPM will Enable Royal Dirkzwager to Increase
Efficiencies of Maritime Logistic Processes




                             ...
Why Yell will Expand from ETA to RPM




                         Need to improve its “ad factory” business
              ...
Yell will be Able to Increase Revenue by Managing
Human Centric Operations of Their Core Process


                       ...
Why Genpact will Expand from BPM to RPM




                            Running business processes on behalf
             ...
Genpact will be Able to Enhance Client Intimacy
by Detecting and Reporting Issues Earlier
                Business Challen...
How RPM Is Different Than BPM


         Visibility into                                          Plus real-time visibilit...
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  1. 1. Responsive Process Management Dr. M. A. Ketabchi Vice President, Strategy, Progress Software Former President, CEO and Founder of Savvion
  2. 2. About Progress Software Is the leading provider of Is a global software software solutions that company with customers enable enterprises to be and partners in more than Operationally Responsive 180 countries Is a financially strong US Provides a comprehensive public company enterprise Responsive headquartered in Bedford, Process Management Massachusetts (RPM) Suite 2 © 2010 Progress Software Corporation. All rights reserved.
  3. 3. Key Values of Business Process Management (BPM) Visibility Agility Business Efficiency Empowerment Achieving the above with low total cost of ownership and easy to use reliable technologies 3 © 2010 Progress Software Corporation. All rights reserved.
  4. 4. Key Values of Responsive Process Management (RPM) Real-time visibility into Agility to change and business processes, ability to respond to events and dependencies situations when they on applications arise Improving end-to-end Empowering processes executed in business distributed users to control environments their business Enterprises who have these capabilities are Operationally Responsive 4 © 2010 Progress Software Corporation. All rights reserved.
  5. 5. Key Capabilities of RPM Real-time Immediate Process Visibility Response Improvement Automation & BPM BPM Processes Agility Improvement Eliminating Application BTM BTM Applications Application Control Bottlenecks Sense and Patterns and BEP BEP Events Respond Responses 5 © 2010 Progress Software Corporation. All rights reserved.
  6. 6. Progress is Best Equipped to Deliver RPM Financial Services Communications Travel & Logistics Accelerators Accelerators Accelerators Accelerators Market Order Supply Surveillance Management Chain Enterprise Integration Data Services Progress’ RPM Suite 6 © 2010 Progress Software Corporation. All rights reserved.
  7. 7. Analyst Perspective of Progress’ Leadership in Delivering RPM Visibility BEP BPM Forrester Wave: Forrester Wave: Forrester Wave: SOA Management CEP Platforms BPM “…strategic visibility into “How can we react to what “…the next big thing, not business operations” is happening in the just in IT but also in business right now…” corporate management.” 7 © 2010 Progress Software Corporation. All rights reserved.
  8. 8. RPM Use Cases External events may start or stop a process execution. External events inform an active process of changes that impact its execution. Completion of a process execution generates an event that starts execution of another process. A process execution halts at a step awaiting the arrival of an event. Processes do not meet SLAs because applications they depend on do not perform. 8 © 2010 Progress Software Corporation. All rights reserved.
  9. 9. RPM Exploits The Hidden Relationship Between SOA and Business Event Processing Events Progress’ RPM Server RPM Control Tower 9 © 2010 Progress Software Corporation. All rights reserved.
  10. 10. These Progress Customers Will Expand From BPM, BEP, or BTA to RPM COMMUNICATIONS TRAVEL & MANUFACTURING FINANCIAL SERVICES RETAIL TRANSPORT & LOGISTICS 10 © 2010 Progress Software Corporation. All rights reserved.
  11. 11. Why Royal Dirkzwager will Expand from BEP to RPM Optimize the complex maritime logistics Monitoring and analysis of real-time shipping information Potential to save millions of dollars in fuel costs and timely delivery of goods 11 © 2010 Progress Software Corporation. All rights reserved.
  12. 12. RPM will Enable Royal Dirkzwager to Increase Efficiencies of Maritime Logistic Processes Managing operations • Offloading/Onloading • Crane/truck logistics • Container management Managing Vessels • Position tracking • Position management • Asset management 12 © 2010 Progress Software Corporation. All rights reserved.
  13. 13. Why Yell will Expand from ETA to RPM Need to improve its “ad factory” business processes continuously to remain competitive Combine BTA and BPM to expand visibility and ability to improve Solution has provided agility and prevented revenue leakage 13 © 2010 Progress Software Corporation. All rights reserved.
  14. 14. Yell will be Able to Increase Revenue by Managing Human Centric Operations of Their Core Process Transaction ID - 1545 Enter Order Sale Posted to Revenue Transaction ID - 1545 Ad Agreement Signed Invoice Credit Line Check Creative Ad Staged on Enter a work Services Website and Request Design Ad Goes Live Transaction ID - 1545 No visibility into failed transaction or effect on overall business process equals to loss of revenue. 14 © 2010 Progress Software Corporation. All rights reserved.
  15. 15. Why Genpact will Expand from BPM to RPM Running business processes on behalf of clients with external information sources Events start, stop, and advance the process by completing external steps Avoiding significant redo and undo by detecting errors/fraud early on 15 © 2010 Progress Software Corporation. All rights reserved.
  16. 16. Genpact will be Able to Enhance Client Intimacy by Detecting and Reporting Issues Earlier Business Challenge Solution Overview  Ability to work with existing systems remotely  Capability to handle multiple input sources Mail Room 1 Mail Room 2 Mail Room 3  Complete end-to-end tracking Genpact Solution Standardized Mail Room feed  BPM solutions with standard human and system interfaces BPM Business Business Impact Rules Engine  Process standardization  Uniform Process Metrics and KPIs Standardized ERP feed RPM Extension  Correlate events to identify patterns that Preprocessing Module lead to fraud, violations and inefficiencies  Build preventive and corrective processes  Receive up to date status of applications Legacy App 16 © 2010 Progress Software Corporation. All rights reserved.
  17. 17. How RPM Is Different Than BPM Visibility into Plus real-time visibility into business processes events and applications Agility to improve Plus ability to respond to business processes situations when they arise Efficiency to Plus ability to take reduce cost advantage of opportunities Business Plus empowering empowerment business users to control 17 © 2010 Progress Software Corporation. All rights reserved.

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