The document discusses setting up enterprise projects for success. It outlines Intergen's approach to implementing enterprise solutions like Microsoft Dynamics AX 2012, focusing on business processes, requirements gathering, customization needs, and change management. The presentation then shares the customer perspective from ASSA ABLOY New Zealand's ERP implementation project, covering their challenges with stakeholder buy-in, testing, governance, and data conversion. Key takeaways stress the importance of planning, selecting experienced team members, allowing contingency, and ensuring management owns the organizational change.

1. Enterprise Projects
Setting up for Success
Nick Johnson/ Robyn Walker
Intergen Dynamics Practice Lead/ASSA ABLOY Project
Manager 31 October 2012

2. Our Agenda
Enterprise Solution
Enterprise Project – Customer Perspective
Enterprise Project – Intergen Approach
Review

3. Your presenter/s
Robyn Walker Nick Johnson
ERP Project Manager, ASSA ABLOY NZ Dynamics Practice Lead, Intergen
 27 years experience in software industry  12 years experience in Operations
in NZ and UK Management, manufacturing industry
 Experienced in many industry domains  14 years experience implementing ERP
 10 + years in Project Management of solutions
business/software projects  Including 10 years experience
 1 year at ASSA ABLOY running the implementing Dynamics ERP solutions
project to implement AX 2012 with a  Won Microsoft ERP Project of the Year
number of add-in modules and interfaces twice
to legacy systems
Enterprise Projects – Setting up for Success

4. Enterprise Solutions

5. Why Choose an Enterprise Solution ?
Enterprise Projects – Setting up for Success

6. Business Systems, the Pace of Change
Fastest Pace of Change
Example: Mobility, Execution Solutions, Business
Intelligence
Medium Pace of Change
Pace of
Example: Operational ERP Solutions, Supply Chain
Change
Management
Slowest Pace of Change
Example: Administrative ERP Solutions, Human
Capital Management
Enterprise Projects – Setting up for Success

7. Business Suite and Complementary Solutions
Retail Manufacturing
Industry
Operational Multi-Channel,
Order Mgmt., Loyalty Mgmt. Manufacturing Global
Store Operations Replenishment, & Social Innovation and Lean Operations &
Workloads & Merchandising Logistics Commerce Management operations Planning
Supplier
Horizontal Relationship Sales and Project Time &
Workloads Management Distribution Management Expense …
Administrate
Workloads Financials Human Resource Management …
CRM Sales Force Marketing
Workloads Automation Automation Customer Care Social Commerce …
Microsoft
Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Visual
Solutions Windows SharePoint SQL Server Lync Office Studio …
Enterprise Projects – Setting up for Success

8. AX2012 an Enterprise Solution Subsidiary
Two-Tier Implementation
Operations ERP
Administrative ERP
Divisional Divisional
Operations ERP Corporate HQ Operations ERP
Subsidiary
Operations ERP
Administrative Microsoft Dynamics AX provides centralised processes:
Goals Missed:
ERP  Consistency
 Unit-to-unit comparability  Hard to meet all requirements
 Consolidated reporting  Difficult and costly to modify
 Enterprise-wide visibility  Expensive skillsets
Microsoft Dynamics AX to meet Goals Missed:
needs for all business units:
 Agility and innovation support No global view of operations

 Insight, alignment with unit practices and rhythms many local
 No standardization,
 Standardise business process and competencies
apps
 High adoption, global presence Maintainability and TCO
Enterprise Projects – Setting up for Success

9. Implementing an Enterprise Solution
The challenge of setting up an ERP project for success
What about a customer view?
Enterprise Projects – Setting up for Success

10. ERP Projects – Customer View

11. ASSA ABLOY New Zealand
Robyn Walker – ERP Project Manager, ASSA ABLOY New Zealand
ASSA ABLOY is the global leader in door opening solutions,
ASSA ABLOY is the global leader in door opening solutions,
dedicated to satisfying end-user needs
dedicated to satisfying end-user needs
for security, safety and and convenience
for security, safety convenience

12. ASSA ABLOY in brief
 ASSA ABLOY is the global leader in door opening solutions, dedicated to
satisfying end-user needs for security, safety and convenience
 Founded in 1994
 Grown from a regional company to an international group with 30,000
employees and sales of around 7 billion NZD
 World’s leading lock group
 Offers a more competitive range of door opening solutions than any other
company on the market
 Strategy – customer focus, product driven, with competent people

13. ASSA ABLOY New Zealand
Employees: 220 Across New
Zealand
AUCKLAND Sales: NZD 61M
- AANZ Head office
- Manufacturing Site Major Brands:
Lockwood, Interlock, Yale,
Trimec
1,200+ customers in
New Zealand, Australia, Asia,
WELLINGTON America, Europe & Africa
- AANZ Sales office
CHRISTCHURCH
- AANZ Sales office

14. ASSA ABLOY New Zealand Brands
14

15. Customer Challenges ERP Enterprise Implementation
 Stakeholder commitment & business sponsorship
 Business Objectives – clear and measurable
 Business Processes – clearly defined
 Business Requirements – clear and measurable
 Customisation of the ERP solution
 Integration of the ERP solution with existing systems
 Dedicated project team from business areas

16. Customer Challenges ERP Enterprise Implementation
 Corporate governance processes (country, region, global)
 Consulting partner selection
 Project Management for the customer
 Test all impacted business processes thoroughly
 Organisational change management
 Data conversion and accuracy
 Focus, product driven, with competent people

17. Takeaways ERP Enterprise Implementation
 Fail to plan or plan to fail
 Select people with proven experience for key roles
 Plan contingency in terms of budget and time
 Management team must own the change

18. ERP Projects – Intergen Approach

19. Intergen Solution Methodology & Offerings
Intergen Dynamics Implementation Services Offerings
Diagnostic Analysis Design Development Deployment Operation
Solution Solution Delivery Solution
Envisioning Support
ISS Solution
Solution Optimization
Specialist
Mitigate Risks
Business Solution ROI Business
Process Maps Architecture Case Improve Consistency
& Predictability
Project Benefit
Role Guidance Plan & WBS Realisation inSure Methodology Increase Agility
Enterprise Projects – Setting up for Success

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21. Setting Up for Success
To consider…
■ Always remember the ‘Why’
■ Define Project KPI
■ Focus on ‘To-be’ Business Process
■ Data Cleansing
■ Organisational Change Management
■ Clearly define ownership
■ Walk before you can run
■ Communication is king
Enterprise Projects – Setting up for Success

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23. Do you want to
know more?
Find me in the
Experience Lounge
at the end of this
presentation.

24. Any questions?

25. Thank you
nickj@intergen.co.nz