Continuous transition for a complex world

1. © 2016 Information Services Group, Inc. All Rights Reserved.

2. © 2016 Information Services Group, Inc. All Rights Reserved.
Continuous transition for a complex world
Rubber, meet road.

3. © 2016 Information Services Group, Inc. All Rights Reserved 33
A conversation between us all
 Garland Mitchell, Director, Technology, Southwest Airlines
 Linda Beamon, Monsanto
 Michael Carter, Vice President, Strategic Sales Engagements, Atos
 Todd Dreger, Partner, Chief Marketing and Strategy Officer, ISG
 Ian Watt, Director, Global Transition Practice Lead, ISG

4. © 2016 Information Services Group, Inc. All Rights Reserved 44
“Lift and shift” is history.

5. © 2016 Information Services Group, Inc. All Rights Reserved 55
Transition is
from anyone,
to anyone.
 Existing suppliers
 New suppliers
 Multiple business units
 Cloud providers
 Insourcing providers
 Outsourcing providers
 Re-sourcing providers
Everyone is pitching,
and everyone is catching.
There are always more than two players.

6. © 2016 Information Services Group, Inc. All Rights Reserved 66
Transition is your foundation
for ongoing success
— or failure.

7. © 2016 Information Services Group, Inc. All Rights Reserved 77
Transitions
are in trouble
more often.
Does our traditional transition approach
work for digital / cloud transitions?
Are our client and service provider teams
less experienced?
Are troubles trending up and related to
service provider capability—or client issues
managing complexity?

8. © 2016 Information Services Group, Inc. All Rights Reserved 88
Is it always the client slowing things down?
 “If only the client did more—or
any—Organizational Change
Management …”
 “If only the service provider could
onboard people faster …”
 “If only …”
Provider-
only issues
28%
Client and
provider issues
72%
Who slows down transitions?

9. © 2016 Information Services Group, Inc. All Rights Reserved 99
Transition: survey outcomes
Completed with the
same scope as the
contract anticipated?
Yes No
Completed as
originally scheduled in
the contract?
Yes No
Completed?
Yes No

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How were clients impacted?
21 19
12
-3
2
7
12
17
22
27
32
37
42
47
Required more than one
Change Order during
transition?
Required the client to extend
staff retention plans?
Required the client to hire 3rd
parties to fill gaps?

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How clients impacted timely transitions
17
14 14
10.5
5
-3
2
7
12
17
22
27
32
37
42
47
Client challenges in
granting
acccesses?
Client challenges in
onboarding?
Access to client
SMEs
Client manager
passive-aggressive
behavior?
Client executive
disengagement?

12. © 2016 Information Services Group, Inc. All Rights Reserved 1212
How providers impacted timely transitions
18.5 17 15
12
-3
2
7
12
17
22
27
32
37
42
47
Reluctance to provide
experienced staff
immediately
Lack of effective
leadership
Lack of specific
contract knowledge
Unable to secure work
visas

13. © 2016 Information Services Group, Inc. All Rights Reserved 1313
What about provider value adds?
16 15
-3
2
7
12
17
22
27
32
37
42
47
"Value adds" not provided? "Value adds" not effective or
complete?

14. © 2016 Information Services Group, Inc. All Rights Reserved 1414
Hypotheses:
What do you
think?
1. Transition is a continuous process.
2. Risks inherent in multiple-to-multiple
transitions are not always managed.
3. Transitions need more transparency on both
sides of the aisle.
4. Service integration and management has
never been more important.
5. A good transition is measured by frictionless
execution + good service delivery.

15. © 2016 Information Services Group, Inc. All Rights Reserved.
Continuous transition for a complex world
Rubber, meet road.

16. www.isg-one.com
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