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SHRI MUNISHWAR MOTOR, BELAGAVI
DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 1
CHAPTER: 1
INTRODUCTION ABOUT THE
INTERNSHIP, INDUSTRY
PROFILE
SHRI MUNISHWAR MOTOR, BELAGAVI
DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 2
1. INTRODUCTION OF THE INTERNSHIP:
The internship experience is designed to provide student working towards certificate
associate in applied science degrees in law enforcement or corrections with an opportunity to
develop insight into the practical application of academic knowledge. An internship is on-the-
job training for many professional jobs, similar to an apprenticeship, more often taken up by
college and university students during his undergraduate or master degree in their free time to
supplement their formal education and expose them to the world of work.
Organizational functioning is the important factor of the organization to achieve its
desired goals and objectives , And it requires the co operation from all the levels of the
organization for continuous functioning . This internship report aims and understanding the
functioning of company at different departments.
As a part of our two year MBA program, at the end of 2nd semester we have to carry
on the internship about the organization study in an organization to understand functioning of
the organization and its structure . The main purpose of this organizational study is to
understand the working culture of the organization and to apple theoretical concepts in real
life situation at workplace for various functions of the organization .
Many interns end up with permanent service with the same organization in which they
are interned. Their worth to the organization may be greater than before by the fact that they
require modest or less training.
The internship is scheduled for a period of 4 weeks and I did my internship at
Munishwar motors PVT LTD (Royal Enfield ). Through internship I have gained the
exposure to real world problems and issues that perhaps not found in textbooks. Internship
helped me in communicating in better way with people.
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DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 3
1.1 INDUSTRY PROFILE:
Royal Enfield Ltd. is the largest exporter of two wheelers' with Eicher motors at Redditch
industries of ; Royal Enfield manufactures state-of the-art range of two wheelers. The brand,
classic 350cc is continually dominating the Indian motorcycle market in the premium
segment. its thunderbird also a successful bike on Indian roads.
The Royal Enfield Group is amongst the top 10 business houses in India. stretches over
a wide range of industries, spanning automobiles (two- wheelers), bike accessories, wallets,
and clothing, travel bags. The group's flagship company, Royal Enfield' is ranked as the
world's largest two-wheeler manufacturer and having the continuo’s production the Royal
Enfield brand is well-known across several countries in Latin America, Africa' Middle East,
South and South East Asia. Founded in 1901' at the height of India’s movement for
independence from the British, the group has an illustrious history. The integrity, dedication,
resourcefulness and determination to succeed which are characteristic of the group today, are
often traced back to its birth during those days of relentless devotion to a common cause' ,
founder Albert Eadie and Robert Walker Smith of the group, was a close confidant and
disciple towards the company.
ROYAL ENFIELD was a brand name under which the Enfield Cycle company limited of
Redditch, Worcestershire sold motorcycles, bicycles, lawnmowers and stationary engines
which they had manufactured. Enfield Cycles Company also used the brand name Enfield
without Royal.
INDUSTRY: Motorcycles, Bicycles, Lawnmowers, cars
FOUNDER: Albert Eadie and Robert Walker Smith
Products: Royal Enfield clipper, Crusader, Bullet, Interceptor, WD/RE, Super Meteor
HEADQUARTERS: Redditch, United Kingdom, England
In the 1953 SUDARAM IYER Brought Royal Enfield in the India. the Eicher Motors
purchased the Royal Enfield. And in the 1955, the Redditch Company partnered with madras
motors in India to form “Enfield India” to assemble under licence, the 350cc Royal Enfield
Bullet motorcycle in madras.
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DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 4
1891 R.W. Smith and Albert Eadie take over the Townsend Cycle Company in Redditch,
UK. Soon after, they start supplying precision machine parts to the Royal Enfield Small Arms
Factory in Enfield, Middlesex. Their undertaking is renamed the Enfield Manufacturing
Company Limited. THE OLDEST MOTORCYCLE BRAND.....IN CONTINUOUS
PRODUCTION 1893 Enfield Manufacturing Ltd. becomes Royal Enfield – ‘Royal’ being
taken from the Royal Small Arms Company. The trademark ‘Made like a gun’ is introduced.
1898 R. W. Smith designs a prototype motorised vehicle, a four wheel bicycle known as a
quadricycle. It uses a proprietary 1 1/2 hp De Dion engine. 1900 Royal Enfield enters
motorsport when one of its quadricycles enters a 1000 Mile Trial. The event does much to
persuade the British public about the viability of motorised transport.
SHRI MUNISHWAR MOTOR, BELAGAVI
DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 5
CHAPTER: 2
ORGANISATION PROFILE
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DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 6
2.0PROFILE OF THE ORGANISATION
Name Shri Munishwar motors Pvt ltd
Company Royal Enfield Bikes
Address Shri munishwar motors Nehru nagar belgavi
Started in 2009
Ownership Private
Activity Trading ,service
List of Bikes 1) CLASSIC 350-cc&500-cc
2) ELECTRA 350-cc
3) BULLET 500-cc
4) STD- UCE
5) TBTS 350 cc & 500cc
6) CONTINENTAL – GT
7) HIMALAYAN
Workers 50 workers
2.1 BACK GROUND
Shri Munishwar Motors Pvt Ltd named after the spiritual Mentor SHRI MUNISHWAR
MAHARAJ OF BIJAPUR and formally Inaugurated by his Holiness SHRI SIDDESHWAR
SWAMIJI. Established in 2009 first appointed Authorised Dealer for ROYAL ENFIELD in
North Karnataka. Since 2010 sold 2500 bikes and today achieving a milestone of 25 core
turnover P.A Shri Munishwar Motors is also associate group of JAGAJAMPI Family which
has few other Dealerships VIZ BAJAJ, KTM.
. Royal Enfield motorcycles had been sold in India since 1949. In 1955, the Indian
government looked for a suitable motorcycle for its police and army, for use patrolling the
country's border. The Bullet was chosen as the most suitable bike for the job. The Indian
government ordered 800 350-cc model Bullets, an enormous order for the time. In 1955, the
Redditch company joined Madras Motors in India in forming "Enfield India" to assemble,
under licence, the 350 cc Royal Enfield Bullet motorcycle in Madras (now called Chennai).
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DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 7
Under Indian law, Madras Motors owned the majority (over 50%) of shares in the company.
In 1957 tooling equipment was sold to Enfield India so that they could manufacture
components.
Enfield of India continued producing the 'Bullet' long after the UK factory's bankruptcy, and
changed its branding to 'Royal Enfield' in 1999. The 'Royal Enfield' name and rights had been
purchased by Matt Holder of Aerco Jigs and Tools, at the bankruptcy sale in 1967. The
business passed on to his son, David Holder, of the Velocette Motorcycle Company of
Birmingham, UK. The Holder family has produced spares for Royal Enfield motorcycles
continuously from 1967 through to the present, but did not trade under the Royal Enfield
name. While David Holder objected to the use of 'Royal Enfield' by Enfield of India, a UK
court ruled in favour of the Indian company, who have now assumed the trademark, and
produce motorcycles as Royal Enfield.
Royal Enfield India manufactures and sells in India, and also exports to Europe as well as the
America, South Africa and Australia. They recently entered the Indonesian market.Recently
Royal Enfield has undergone a major retooling particularly in the engine department going
from carburetted cast-iron engines to twin spark unit construction engines on all its models,
with Electronic Fuel Injection (EFI) available on their flagship 500 cc model. The major
redesign has sparked such a demand for the bikes that Royal Enfield have started double
shifts at their plants.
In August 2015, Royal Enfield Motors announced it is establishing its North American
headquarters and a dealership in Milwaukee, Wisconsin, with the intention to offer three
bikes, the Bullets 500cc and Continental GT 535 Cafe Racer as they feel this engine size
represents an underserved market. The dealership will be Royal Enfield's first company-
owned store in the U.S., according to Rod Copes, president of Royal Enfield North America.
2.2 NATURE OF THE BUSSINESS:
 Sales:
Sales of the Royal Enfield bikes
Sales of the spares
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DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 8
 Trading:
Satisfying the customer with their needs
 Service:
Passing ,insurance
Free general check-ups
Paid check ups
2.3 VISION MISSION QUILITY POLICY
VISION:
“Becoming A remarkable entity in automobile industry with the support of spirituality,
honesty, ethical practice dedication and sustainable practices creating a value addition among
the every stake holder associated with and thereby contributing a bit to nation building”
MISSION:
“To become a enterprise with 100% customer satisfaction being customer friendly.
Transparent and achieving goals with innovation”
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DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 9
Quality policy:
Quality part of the Royal Enfield
QUALITY POLICY AND ENVIRONMENT POLICY
We at Royal Enfield group of companies are committed to enhance the satisfaction of all
stakeholders by manufacturing cost effective products by implementing the best practices in
all areas of operation.
We at Royal Enfield Group will strive to protect environment and prevent pollution of air,
water, land and noise through effective control measures. Create awareness amongst
company personnel to minimize waste and conserve natural resources through reuse, recycle
and reduce.
We shall focus and work towards continual improvements in our environments performance
and comply with all applicable legal and other requirements.
The Royal Enfield user how he thinks about the bike (taken from suggestion)
Royal Enfield are as reliable as any other Yamaha or Honda that we see everyday. But
quality is a different thing. Based on my ownership experience, the built quality of Enfield’s
are not up to the par. You will find many quality issues especially if you've a good attention
to detail. But being said that, those are all minors and will not effect it's reliability. If
maintained properly, its highly unlikely an Enfield will make you stranded on a highway.
You can ride day and night through sand and snow with absolute confidence. The quality
issues I mentioned might vary in different countries, probably better in western countries.
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2.4 PRODUCT / SERVICE PROFILE:
Products are:
COLOURS IN THE BIKES:
Royal Enfield bikes:
1) CLASSIC 350-cc &500-cc
2) ELECTRA 350-cc
3) BULLET 500-cc
4) STD- UCE
5) TBTS 350 cc & 500cc
6) CONTINENTAL – GT
7) HIMALAYAN
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DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 11
Royal Enfield Accessories:
1) Helmets
2) Jackets, T- shirts
3) Wallets
4) Safety guards
5) Bike accessories
6) Hand glouse
7) Stylish belts
8) Chains,
9) Bags , Etc
2.5 OWNERSHIP PATTERN:
1) It is non government based company the contribution for this company is by
the owner of the company.
2) The entire union is controlled by the chairman of the company
BOARD OF DIRECTORS
Mr S. Sandilya Chairman - Non-executive Independent
Director
Mr Siddhartha Lal Promoter – Executive - Managing Director
Mr Priya Brat Non-executive Independent Director
Mr M. J. Subbaiah Non-executive Independent Director
Mr Prateek Jalan Non-executive Independent Director
Ms Manvi Sinha Non-executive Independent Director
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2.6 ACHIEVEMENTS / AWARDS:
1ST runner up Award (for outstanding performance in Q , Financial year 2016- 2017)
FUTURE GROWTH AND PROSPECTS:
Present they don’t want to extend the business. Because now only they started the new branch
in the Gokak. The Royal Enfield is the strong brand. Now they don’t have any competitor in
the market. So they not have any plan now.
Here, are some of the aspects which the Royal Enfield wanted to focus on to the future
growth some of them are:
1. Expansion of many more branches all over the world.
2. Providing good facilities to the employees so that they can give there best to the
organization.
3. Focusing on to the various field in the manufacturing.
4. Adopting to the new technology for the manufacturing as well as the casting process.
5. And also focousing towards the good transportation system for the on time delivery of
goods.
6. To provide better training to the employees so, that there should not be any problem.
7. To maximise the production capacity of the company.
8. And to build more good relation with the foreign customers.
9. To provide some basic facilities to the society as a part of CSR activities.
10. To maintain a positive cultural working environment.
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CHAPTER: 3
MCKENSY’S 7’S FRAMEWORK
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3. MCKENSY’S 7’S
The McKinsey 7-S framework. Developed in the early 1980s by Tom Peters and Robert
Waterman, two consultants working at the McKinsey & Company consulting firm, the basic
premise of the model is that there are seven internal aspects of an organization that need to be
aligned if it is to be successful.
The McKinsey 7-S model can be applied to elements of a team or a project as well. The
alignment issues apply, regardless of how you decide to define the scope of the areas you
study.
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The seven Elements
The McKinsey 7-S model involves seven interdependent factors which are
categorized as either "hard" or "soft" elements
“Hard” elements are easier to define or identify and management can directly influence them
these are strategic statements; organization charts reporting lines: and formal processes and
IT systems.
Soft elements on the other hand can be more difficult to describe and are less tangible and
more influenced by culture. However, these soft elements are as important as the hard
elements if the organization is going to be successful.
Definitions of the elements specifically
 Strategy: The plan devised to maintain and build competitive advantage over the
competition.
 Structure: The way the organization is structured and who reports to whom.
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 Systems: the daily activities and procedures that staff members engaged in to get the
job done.
 Shared Values: Called super ordinate goals. When the model was first developed
these are the core values of the company that are evidenced in the corporate culture
and the general work ethic.
 Style: the style of leadership is adopted.
 Staff: the employees and general capabilities.
 Skills: the actual skills and competencies of the employees working for the company.
ORGANISATION STRUCTURE:
Mechanics
Head Mechanics
General manager
Work ManagerSales
Executives
Accounts
Department
SparesPart
Department
Work supervisor
Sales
Department
Servicing
Department
Owner
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3.1 STRUCTURE:
DEPARTMENTS:
1. SALES DEPARTMENT
2. SERVICE DEPARTMENT
3. ACCOUNTING DEPARTMENT
4. SPARES DEPARTMENT
EXPLAINATION:
1. SALES DEPARTMENT
SALES EXECUTIVES’ RESPONSIBILITIES
 Check the assigned test ride bike status & ensure it is clean
 Check for the availability of brochures, sales stationary etc and keep it ready
 Attend daily meeting –note down the deliverable parameters
 Update current status against the targets on all parameters
 Collect follow up sheets for enquiry /bookings/payment /delivery- update the status
back to CRE or update in DMS every day
 Drop out cases to be informed to sales manager for closing
 Maintain test ride route map.
Customer engagement
Walk-in –
 Welcome the customer to our showroom
 Probe the customer with well directed questions to understand the customer need
 Do the range presentation
 Align the customer to the apt model and explain the FAB in detail
 Collect the basic details from the customers with the enquiry form
 Provide test ride to the customer –one of the core job of the sales executive is “To
provide the best test ride experience to the customer” collect feedback
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 Handle the objections raised by the customer
 Collect the next follow up date
 Promote merchandises
 Ensure test rides vehicle cleaning between each ride.
Tele & web:
 Collect the list from CRE every hour – do the follow up- invite the customer for
showroom visit and test ride
 Convert for home test ride and experience ride
Booking & Retail-
 Explain the booking procedure & complete delivery process to the customer.
Clearly mention the waiting period.
 Provide booking receipt, booking form & beat magazine
 Intimate the customer about the full payment 15 days prior to the planned delivery
 Provide the details about various payment options available & documents required
 Provide assistance to the customer during the entire waiting period for any queries
raised
 Keep every customer engaged every month after looking till delivery
Delivery:
List of customers waiting for delivery on date to be shared – registration status to be updated
– delivery documents to be kept ready one day before delivery – then inform the customers
about the time of delivery
Tag the bikes which are ready for delivery and ready for registration accordingly
Perform the standard delivery process – explain the warranty guidelines
Take delivery feedback from the customer
Get customer installation form signed
Explain do it yourself service pages and workshop location / contact details
Plan group delivery rather one many delivery – let each delivery be celebrated
Ask reference, promote merchandise, explain future rides planned.
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Provide any assistance required for delivering the vehicle successfully
Do next day call to understand customer satisfaction – if negative feedback report to CRE
and have it tracked until closure
Keep the delivery zone clean and plan delivery throughout the day
RTO:
Follow RTO team to track registration planned completed for your customers
Follow up for the RC book receipt for the customers delivered previous month.
2. SERVICE DEPARTMENT
This department is mainly concerned to give the service for the customer. Like wheel
alignment, oil changing, engine repair, mirror work, etc. any type of work which is concerned
to the vehicles. The head of this department is service manager.
VARIOUS DECISION IN SERVICE DEPARTMENT
 This department is responsible to improve quality repairs.
 This department is responsible to solve the problem of the customer accurately.
 This department is responsible to reduce customers’ complaints and improve
productive Hours.
 This department is head of workshop having authority to control the workshop.
 This department head is responsible for the maintenance of quality system in his
departments.
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3. ACCOUNTING DEPARTMENT:
WORKS IN THE ACCOUNTING DEPARTMENT
Billing ,RTO, passing ,Cash receiving, Payment ,Bank payment, Purchase entry ,Sales entry,
RTGS ,Maintaining the accounts daily, Accounting will be done in the SQL software
4. SPARES DEPARTMENT:
Spare parts management is a main component of a complete strategic service
management process that companies use to ensure that right spare parts and resources are at
the right place, Where the broken part is at the right time.
WORKS IN THE SPARES DEPARTMENT:
Sales, Order replace, Purchase, Oil order, Spare order, Stock details, Local accessories,
Maintaining the spares at right places & Explaining the products to mechanicals
3.2 STRATEGY:
The Strategy is to be made to win over an opponent. But in this organisation there is no one
opponent to the royal Enfield bikes that’s why they will not plan any strategy.
But they will make the bike camping’s. To make the awareness of the bike features
and the prices to the people
. expand its production capacity owing to the growing demand for its motorcycles worldwide,
Royal Enfield started production at its second manufacturing facility at Oragadam in Tamil
Nadu, in April 2013. Royal Enfield’s new state of the art manufacturing facility at Oragadam
equip ped the 115 year old motorcycle brand for its next level of global growth and achieve
the highest level of quality and productivity. Royal Enfield sold over 5,00,000 motorcycles
in 2015 -16 , and the Oragadam plant has been instrumental in achieving this scale and
quality standards. Spread over 50 acres, the Oragadam plant will contribute significantly in
Royal Enfield achieving its planned production of 6,75,000 motorcycles in 2016-17. Built in
a record time of 11 months, the Oragadam plant has helped the iconic brand up its production
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scale in many ways such as: cost optimization through low cost automation , new CED paint
shop, a robotic painting system and powder coating system, ergonomically sound new vehicle
assembly line and torque controlled tools with feedback
PRODUCTION PLANNED IN 2016-17
MANUFACTURING EXCELLENCE 6,75,000 motorcycles
3.3 Systems:
System means all the rules, regulations and procedures of Royal Enfield both formal
and informal. All work should be done in time and honestly.
Systems, which are followed in Shri Munishwar Motors are as follows,
 Timing punctuality should be followed
 Proper packing
 Hard work and sincerity
 Sending goods plan to the outlets (Schedule)
 Mutual cooperation and respect to for all workers and all time
 Discipline is to be maintained in the premise
3.4 SKILL:
The Royal Enfield Company has the skill training camps in the Bangalore, and in the
Chennai city. The employees will be given training there.
That training is known as (NICHE TREE)
There they will increase the skills of the employees, and give the full knowledge of the royal
Enfield Company, and they also give some tips how to work in the organisation.
3.5 STAFF:
The trained persons in the ‘NICHE TREE’ are to be selected in the royal Enfield
showrooms.
The benefit for higher management is very good in terms of financially as compare with
lower and mid levels.
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Organisation are made up of humans and it’s the people who make the real difference to the
success of the organisation in the increasingly knowledge based society. The importance of
human resource has thus got the centeral position in the strtegy of the organisation, away
from the traditional model of capital and land.
The people/ human resource of management process used to develop managers socialization
process, shapping basic value of management ways of introducing young recruit to the
company way of helping to manage the cries of the employees. The company has different
selection process depending on the candidate’s qualification, experience, communication
skill, leadership quality and decision making skill for long term or short term.
The company follows different procedure in shaping fresher. Staffing is one of the important
procedure that is carried out in the organisation. An organisation development depends if the
staff are well trained and have enough knowledge of the job properly to execute it in the right
time.
Royai enfield consisting of well trained staff. Which are well trained in systamatic manner.As
being a manufacturing company the whole process is risky so for that purpose the staff is
must required with well trained with out a proper training the work can not be carried in the
well manner. For that purpose the staff is been well trained in terms of all the aspects
3.6 STYLE:
This part of Mckensy’s 7s frame work includes the leadership style of the top management
and the overall operating style of the organisation. It also includes motivational style used in
the company.
In the munishwar motors top management will make decisions. And manager spends
their time with employees.
3.7 SHARED VALUES:
Shared values are fundamental ideas around which business is built. They are main values
which the business is based upon. Shared values when properly articulated can provide a
strong basis of stability to a rapid changing world by providing a basic meaning to people
working for the company. Shared values of an organization can be characterized as the whole
of the norms view & shared by the people working in the organization
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INFORMATION FLOW IN THE ORGANISATION
ON VARIOUS DECISION MAKING PROCESS AT DIFFERENT LEVELS OF
HIREARCHY –
THE LEVELS OF MANAGEMENT:
 Top level.
 Middle level
 Bottom level
MANAGING
DIRECTOR
ASSISTANT
GENERAL MANAGER
DEPARTMENT
MANAGERS
DEPARTMENT
EXECUTIVES
ASSISTANT
MANAGERS
LABOURS
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TOP LEVEL:
The top level management people will always think bigger about the organization
and they have more knowledge and high qualification in terms of taking decision. they
will take the decision on their own. The top level people have the responsibility to whole
organization and the happenings in the organization.
MIDDLE LEVEL :
The middle level people will always act as the bridge between the top and bottom
level people because they are on the basis of their knowledge so there are the decision
which will helps to the lower level people and also the top level.
BOTTOM LEVEL:
In this level the people obey the orders of the middle level management and their
work is to follow the orders of the both management levels. Thus the information flow in
the organization within different levels are very flexible.
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CHAPTER: 4
SWOT ANALYSIS
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SWOT Analysis
SWOT analysis (strengths, weaknesses, opportunities, and threats analysis) is a framework
for identifying and analyzing the internal and external factors that can have an impact on the
viability of a project, product, place or person
STRENGTHS:
Analyzing strengths is an essential part of business analysis, mainly because it allows better
decision making, planning, and management. Knowing what you do well allows you to make
the most of it, and consequently, receive the maximum benefit.
 Old dealer:
The munishwar motors are the old dealer in the market. They have good name and good fame
in the market.
 Strong brand:
The royal Enfield has the strong brand in the market. It is the biggest strength of the
munishwar motors.
 Long history:
The Royal Enfield has the long history in the market. And it has attracted the public with
their models and with the good service.
 Education background:
The employees in the munishwar motors are enthusiastic towards the work. And with the
good education background the employees of Royal Enfield are trained in the niche tree.
(Niche tree is the training camp of the Royal Enfield)
 Style of working:
The style of working is standard. And committing towards work is very different from others.
And satisfying the customer is the main aim of the munishwar motors.
 Maintains standard:
The Royal Enfield is the brand the brand should be maintained by the organisation.
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WEAKNESS:
Every organization or venture has its weaknesses — things that they don’t do so well
(or even do poorly), or things that aren’t so good about them/it. Weaknesses are particularly
noteworthy if they prevent you from achieving your ‘mission’ (even if that’s just earning
money), or make doing so more difficult. This might mean unnecessarily leaking finances,
improperly targeting clients, or poorly executing a service, among other things.
 Niche market:
It is the niche market. It is the main weakness of the Royal Enfield.
 Limited growth:
The Royal Enfield has the limited growth. Compare to the other automobile industries
 Scattered customer:
Separation of customers in terms of location or area. They are not specifically limited to
particular area.
 Technology advance:
The technology advance is required. Like launching the new models with the new
technology.
OPPORTUNITIES:
Opportunities come in all different sizes, from hardly noticeable ones, to life-changing ones.
Recognizing the various opportunities that a company faces will help you to act on them and
leverage them (which can increase the success of your own organization or venture), or
further understand the situations that other businesses are facing.
 New bikes launching:
By launching new bikes in the market they can attract the many customers. And improve
some technology.
 New segment deals: The Royal Enfield is looking towards only one segment. They
should deal with the other segments also.
SHRI MUNISHWAR MOTOR, BELAGAVI
DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 28
THREATS:
In business analysis, Threats are anything that could cause damage to your organization,
venture, or product. This could include anything from other companies (who might intrude on
your market), to supply shortages (which might prevent you from manufacturing a product).
 Competition within a segment:
The competition in the one segment. Is the big threat for the Royal Enfield
 Increasing overheads:
The overheads are increasing this is the main threat for the owners. To maintain the
overheads is the big problem.
 Government rules & regulations& tax rates:
Changing in the rules & regulation of the government & changing in the tax rates are
affecting more to the owners of the organisation. With this the overheads are increasing.
SHRI MUNISHWAR MOTOR, BELAGAVI
DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 29
CHAPTER: 5
ANALYSIS OF FINANCIAL
STATEMENT
SHRI MUNISHWAR MOTOR, BELAGAVI
DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 30
Comparative Balance sheetof RoyalEnfield Amount in crs
Interpretation:
From the above table we can analyze that year by year net worth of ROYAL
ENFIELD is increase. That is net worth in 2014-15 is 821.34, in 2015-16 is 1233.66 & 2016-
17 is 2150.78. it indicates positive impact towards the future about the brand.
The current assets in all year less than the current years, it means the company does not have
the short term solvency.
The company investment is increasing every year (2014-2015 is 856.35 & 2016-17 is 872.69)
it means the company is earning from different sources is it good for the company.
Reserves and surplus also increasing it means company is making good profit every year and
creating reserves for the future it is good sign for the company.
Particulars 2016-17 2015-16 2014-15
Net Fixed Assets (including CWIP and Pre-
operative Expenditure)
969.03 570.47 313.17
Investments 1872.69 1178.03 856.35
Non-current assets 111.25 168.83 89.81
CURRENT ASSETS
Inventories 300.36 205.13 143.84
Debtors 46.13 10.70 12.13
Cash and bank balance 44.52 20.89 18.71
Other current assets 74.02 74.84 49.17
CURRENT LIABILITIES AND
PROVISIONS
1196.37 956.82 634.95
Net current assets -731.34 -645.28 -411.10
Total 2221.63 1272.07 848.23
Share capital 27.16 27.10 27.04
Reserves and surplus 2123.62 1206.56 794.30
Net worth 2150.78 1233.66 821.34
Deferred tax liability 33.10 20.07 12.63
Other non- current liabilities& provisions
Borrowings _ _ _
Total 2221.63 1272.07 848.23
SHRI MUNISHWAR MOTOR, BELAGAVI
DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 31
Profit And Loss Account Amt in Crs
Particulars 2016-2017 2015-2016 2014-2015
Sales volume
Two wheelers numbers 600944 302592 178121
Total revenue from operations 6188.03 3031.22 1702.47
Manufacturing and other expenses 4457.55 2297.66 1388.74
Earning before interest,
depreciation & tax(EBIDTA)
1730.48 733.56 313.73
EBIDTA to revenue(%) 28% 24.2% 18.4%
Depreciation 137.73 50.16 30.41
Earnings before interest
&tax(EBIT)
1592.75 683.40 283.32
EBIT to revenue (%) 25.7% 22.5% 16.6%
Finance cost 1.41 1.67 0.27
Other income 178.24 116.30 80.10
Profit before tax 1769.58 798.03 363.15
Provision for taxation 539.73 239.11 84.53
Profit after taxation 1229.85 558.92 278.62
PAT to revenue(%) 19.9% 18.4% 16.4%
Basic earnings per share (Rs) 453.30 206.38 103.15
Diluted earnings per share (Rs) 451.54 205.37 102.58
Interpretation:
The earnings per share is increasing and it shows that the share-holders are receiving good
return.
Profit after tax is 19.9% , 18.4% , & 16.4% in 2016-17 , 2015-16 , & 2014-15
respectively it means to total expenditure is 80.1% , 81.6% , &83.6% in 2016-17 , 2015-16
,&2014-15 respectively.
SHRI MUNISHWAR MOTOR, BELAGAVI
DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 32
FINDINGS:
Quality of the product they produce. The company products has got reputation in & good
demand in the market.
The co. has got a very good infrastructure factor.
They are following all the safety measures for the workers.
Advertisement and promotional activities are very much used to promoting their products
into market.
There are generally good response from the customers for the product.
It is a brand. There is no opponent for the competition.
SUGGESTION:
The co. needs to increase their branches
To remain as a competitive player in the global market
It should also needs to adopt new technology as per modernisation
To maximise the awareness of the product in rural as well as urban areas as much as possible
SHRI MUNISHWAR MOTOR, BELAGAVI
DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 33
CONCLUSION:
Based on analysis & discussion made in study. The overall performance of the company
satisfactory. Compared to past record it has good captured to global market and it has been
able to utilize the opportunities and its strengths to top most level.
The company is achieving sales of the bikes in the market at a higher growth. And they are
adopting new technologies every year for maximizing their sales. And they are also focusing
on the launching new bikes into the market.
SHRI MUNISHWAR MOTOR, BELAGAVI
DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 34
CHAPTER: 6
LEARNING EXPERIENCE
SHRI MUNISHWAR MOTOR, BELAGAVI
DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 35
6.0 LEARNING EXPERIENCE:
The study is an organization study of Royal Enfield showroom munishwar motors
belgavi. A fast growing company. Learning would be complete only when theoretical
concepts are put to practice. This in showroom training has provided an opportunity to get an
insight of the corporate world. It helped me to relate the theoretical concepts learnt in the
classroom to organizational functioning.
The learning experience gained by me during the in organisation training was very much
practical oriented. I got to know how decisions are communicated, the flow of decision
process, the way in which department are classified on the basis of their functions, the way in
which the department are inter linked and coordinated.
Through skills, I got to know how employees are recruited and selected. How the
training needs are satisfied through style, I got to know how decisions are flow from top to
bottom in MUNISHWAR MOTORS Pvt LTD. How self managed teams perform to achieve
the target set by the management. Through strategy, I found how strategies were formulated
to overcome the rigorous competition. Strategy is very much essential for the company to
survive in the market.
System plays an important role in supporting and facilitating various activities that are
carried out within the organisation. The company has developed its own software.
The leadership style in the munishwar motors. Is participative the employees and their
managers communicated freely and regularly exchange idea freely with each other. This
helps in the self development of the employees and they are motivated to perform better.
The strategies followed at munishwar Motors. Are well planned and well structured.
The employees are well informed about the company’s strategy which helps them to achieve
the company’s goals and objectives.
SHRI MUNISHWAR MOTOR, BELAGAVI
DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 36
BIBLIOGRAPHY
1) WWW.ROYALENFIELD.COM
2) WWW.AUTOMOBILEINDUSTRIES.COM
3) COMPANY BROUCHERS
4) INFORMATION FROM THE STAFF

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royal enfield project 36 organisation study

  • 1. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 1 CHAPTER: 1 INTRODUCTION ABOUT THE INTERNSHIP, INDUSTRY PROFILE
  • 2. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 2 1. INTRODUCTION OF THE INTERNSHIP: The internship experience is designed to provide student working towards certificate associate in applied science degrees in law enforcement or corrections with an opportunity to develop insight into the practical application of academic knowledge. An internship is on-the- job training for many professional jobs, similar to an apprenticeship, more often taken up by college and university students during his undergraduate or master degree in their free time to supplement their formal education and expose them to the world of work. Organizational functioning is the important factor of the organization to achieve its desired goals and objectives , And it requires the co operation from all the levels of the organization for continuous functioning . This internship report aims and understanding the functioning of company at different departments. As a part of our two year MBA program, at the end of 2nd semester we have to carry on the internship about the organization study in an organization to understand functioning of the organization and its structure . The main purpose of this organizational study is to understand the working culture of the organization and to apple theoretical concepts in real life situation at workplace for various functions of the organization . Many interns end up with permanent service with the same organization in which they are interned. Their worth to the organization may be greater than before by the fact that they require modest or less training. The internship is scheduled for a period of 4 weeks and I did my internship at Munishwar motors PVT LTD (Royal Enfield ). Through internship I have gained the exposure to real world problems and issues that perhaps not found in textbooks. Internship helped me in communicating in better way with people.
  • 3. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 3 1.1 INDUSTRY PROFILE: Royal Enfield Ltd. is the largest exporter of two wheelers' with Eicher motors at Redditch industries of ; Royal Enfield manufactures state-of the-art range of two wheelers. The brand, classic 350cc is continually dominating the Indian motorcycle market in the premium segment. its thunderbird also a successful bike on Indian roads. The Royal Enfield Group is amongst the top 10 business houses in India. stretches over a wide range of industries, spanning automobiles (two- wheelers), bike accessories, wallets, and clothing, travel bags. The group's flagship company, Royal Enfield' is ranked as the world's largest two-wheeler manufacturer and having the continuo’s production the Royal Enfield brand is well-known across several countries in Latin America, Africa' Middle East, South and South East Asia. Founded in 1901' at the height of India’s movement for independence from the British, the group has an illustrious history. The integrity, dedication, resourcefulness and determination to succeed which are characteristic of the group today, are often traced back to its birth during those days of relentless devotion to a common cause' , founder Albert Eadie and Robert Walker Smith of the group, was a close confidant and disciple towards the company. ROYAL ENFIELD was a brand name under which the Enfield Cycle company limited of Redditch, Worcestershire sold motorcycles, bicycles, lawnmowers and stationary engines which they had manufactured. Enfield Cycles Company also used the brand name Enfield without Royal. INDUSTRY: Motorcycles, Bicycles, Lawnmowers, cars FOUNDER: Albert Eadie and Robert Walker Smith Products: Royal Enfield clipper, Crusader, Bullet, Interceptor, WD/RE, Super Meteor HEADQUARTERS: Redditch, United Kingdom, England In the 1953 SUDARAM IYER Brought Royal Enfield in the India. the Eicher Motors purchased the Royal Enfield. And in the 1955, the Redditch Company partnered with madras motors in India to form “Enfield India” to assemble under licence, the 350cc Royal Enfield Bullet motorcycle in madras.
  • 4. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 4 1891 R.W. Smith and Albert Eadie take over the Townsend Cycle Company in Redditch, UK. Soon after, they start supplying precision machine parts to the Royal Enfield Small Arms Factory in Enfield, Middlesex. Their undertaking is renamed the Enfield Manufacturing Company Limited. THE OLDEST MOTORCYCLE BRAND.....IN CONTINUOUS PRODUCTION 1893 Enfield Manufacturing Ltd. becomes Royal Enfield – ‘Royal’ being taken from the Royal Small Arms Company. The trademark ‘Made like a gun’ is introduced. 1898 R. W. Smith designs a prototype motorised vehicle, a four wheel bicycle known as a quadricycle. It uses a proprietary 1 1/2 hp De Dion engine. 1900 Royal Enfield enters motorsport when one of its quadricycles enters a 1000 Mile Trial. The event does much to persuade the British public about the viability of motorised transport.
  • 5. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 5 CHAPTER: 2 ORGANISATION PROFILE
  • 6. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 6 2.0PROFILE OF THE ORGANISATION Name Shri Munishwar motors Pvt ltd Company Royal Enfield Bikes Address Shri munishwar motors Nehru nagar belgavi Started in 2009 Ownership Private Activity Trading ,service List of Bikes 1) CLASSIC 350-cc&500-cc 2) ELECTRA 350-cc 3) BULLET 500-cc 4) STD- UCE 5) TBTS 350 cc & 500cc 6) CONTINENTAL – GT 7) HIMALAYAN Workers 50 workers 2.1 BACK GROUND Shri Munishwar Motors Pvt Ltd named after the spiritual Mentor SHRI MUNISHWAR MAHARAJ OF BIJAPUR and formally Inaugurated by his Holiness SHRI SIDDESHWAR SWAMIJI. Established in 2009 first appointed Authorised Dealer for ROYAL ENFIELD in North Karnataka. Since 2010 sold 2500 bikes and today achieving a milestone of 25 core turnover P.A Shri Munishwar Motors is also associate group of JAGAJAMPI Family which has few other Dealerships VIZ BAJAJ, KTM. . Royal Enfield motorcycles had been sold in India since 1949. In 1955, the Indian government looked for a suitable motorcycle for its police and army, for use patrolling the country's border. The Bullet was chosen as the most suitable bike for the job. The Indian government ordered 800 350-cc model Bullets, an enormous order for the time. In 1955, the Redditch company joined Madras Motors in India in forming "Enfield India" to assemble, under licence, the 350 cc Royal Enfield Bullet motorcycle in Madras (now called Chennai).
  • 7. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 7 Under Indian law, Madras Motors owned the majority (over 50%) of shares in the company. In 1957 tooling equipment was sold to Enfield India so that they could manufacture components. Enfield of India continued producing the 'Bullet' long after the UK factory's bankruptcy, and changed its branding to 'Royal Enfield' in 1999. The 'Royal Enfield' name and rights had been purchased by Matt Holder of Aerco Jigs and Tools, at the bankruptcy sale in 1967. The business passed on to his son, David Holder, of the Velocette Motorcycle Company of Birmingham, UK. The Holder family has produced spares for Royal Enfield motorcycles continuously from 1967 through to the present, but did not trade under the Royal Enfield name. While David Holder objected to the use of 'Royal Enfield' by Enfield of India, a UK court ruled in favour of the Indian company, who have now assumed the trademark, and produce motorcycles as Royal Enfield. Royal Enfield India manufactures and sells in India, and also exports to Europe as well as the America, South Africa and Australia. They recently entered the Indonesian market.Recently Royal Enfield has undergone a major retooling particularly in the engine department going from carburetted cast-iron engines to twin spark unit construction engines on all its models, with Electronic Fuel Injection (EFI) available on their flagship 500 cc model. The major redesign has sparked such a demand for the bikes that Royal Enfield have started double shifts at their plants. In August 2015, Royal Enfield Motors announced it is establishing its North American headquarters and a dealership in Milwaukee, Wisconsin, with the intention to offer three bikes, the Bullets 500cc and Continental GT 535 Cafe Racer as they feel this engine size represents an underserved market. The dealership will be Royal Enfield's first company- owned store in the U.S., according to Rod Copes, president of Royal Enfield North America. 2.2 NATURE OF THE BUSSINESS:  Sales: Sales of the Royal Enfield bikes Sales of the spares
  • 8. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 8  Trading: Satisfying the customer with their needs  Service: Passing ,insurance Free general check-ups Paid check ups 2.3 VISION MISSION QUILITY POLICY VISION: “Becoming A remarkable entity in automobile industry with the support of spirituality, honesty, ethical practice dedication and sustainable practices creating a value addition among the every stake holder associated with and thereby contributing a bit to nation building” MISSION: “To become a enterprise with 100% customer satisfaction being customer friendly. Transparent and achieving goals with innovation”
  • 9. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 9 Quality policy: Quality part of the Royal Enfield QUALITY POLICY AND ENVIRONMENT POLICY We at Royal Enfield group of companies are committed to enhance the satisfaction of all stakeholders by manufacturing cost effective products by implementing the best practices in all areas of operation. We at Royal Enfield Group will strive to protect environment and prevent pollution of air, water, land and noise through effective control measures. Create awareness amongst company personnel to minimize waste and conserve natural resources through reuse, recycle and reduce. We shall focus and work towards continual improvements in our environments performance and comply with all applicable legal and other requirements. The Royal Enfield user how he thinks about the bike (taken from suggestion) Royal Enfield are as reliable as any other Yamaha or Honda that we see everyday. But quality is a different thing. Based on my ownership experience, the built quality of Enfield’s are not up to the par. You will find many quality issues especially if you've a good attention to detail. But being said that, those are all minors and will not effect it's reliability. If maintained properly, its highly unlikely an Enfield will make you stranded on a highway. You can ride day and night through sand and snow with absolute confidence. The quality issues I mentioned might vary in different countries, probably better in western countries.
  • 10. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 10 2.4 PRODUCT / SERVICE PROFILE: Products are: COLOURS IN THE BIKES: Royal Enfield bikes: 1) CLASSIC 350-cc &500-cc 2) ELECTRA 350-cc 3) BULLET 500-cc 4) STD- UCE 5) TBTS 350 cc & 500cc 6) CONTINENTAL – GT 7) HIMALAYAN
  • 11. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 11 Royal Enfield Accessories: 1) Helmets 2) Jackets, T- shirts 3) Wallets 4) Safety guards 5) Bike accessories 6) Hand glouse 7) Stylish belts 8) Chains, 9) Bags , Etc 2.5 OWNERSHIP PATTERN: 1) It is non government based company the contribution for this company is by the owner of the company. 2) The entire union is controlled by the chairman of the company BOARD OF DIRECTORS Mr S. Sandilya Chairman - Non-executive Independent Director Mr Siddhartha Lal Promoter – Executive - Managing Director Mr Priya Brat Non-executive Independent Director Mr M. J. Subbaiah Non-executive Independent Director Mr Prateek Jalan Non-executive Independent Director Ms Manvi Sinha Non-executive Independent Director
  • 12. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 12 2.6 ACHIEVEMENTS / AWARDS: 1ST runner up Award (for outstanding performance in Q , Financial year 2016- 2017) FUTURE GROWTH AND PROSPECTS: Present they don’t want to extend the business. Because now only they started the new branch in the Gokak. The Royal Enfield is the strong brand. Now they don’t have any competitor in the market. So they not have any plan now. Here, are some of the aspects which the Royal Enfield wanted to focus on to the future growth some of them are: 1. Expansion of many more branches all over the world. 2. Providing good facilities to the employees so that they can give there best to the organization. 3. Focusing on to the various field in the manufacturing. 4. Adopting to the new technology for the manufacturing as well as the casting process. 5. And also focousing towards the good transportation system for the on time delivery of goods. 6. To provide better training to the employees so, that there should not be any problem. 7. To maximise the production capacity of the company. 8. And to build more good relation with the foreign customers. 9. To provide some basic facilities to the society as a part of CSR activities. 10. To maintain a positive cultural working environment.
  • 13. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 13 CHAPTER: 3 MCKENSY’S 7’S FRAMEWORK
  • 14. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 14 3. MCKENSY’S 7’S The McKinsey 7-S framework. Developed in the early 1980s by Tom Peters and Robert Waterman, two consultants working at the McKinsey & Company consulting firm, the basic premise of the model is that there are seven internal aspects of an organization that need to be aligned if it is to be successful. The McKinsey 7-S model can be applied to elements of a team or a project as well. The alignment issues apply, regardless of how you decide to define the scope of the areas you study.
  • 15. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 15 The seven Elements The McKinsey 7-S model involves seven interdependent factors which are categorized as either "hard" or "soft" elements “Hard” elements are easier to define or identify and management can directly influence them these are strategic statements; organization charts reporting lines: and formal processes and IT systems. Soft elements on the other hand can be more difficult to describe and are less tangible and more influenced by culture. However, these soft elements are as important as the hard elements if the organization is going to be successful. Definitions of the elements specifically  Strategy: The plan devised to maintain and build competitive advantage over the competition.  Structure: The way the organization is structured and who reports to whom.
  • 16. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 16  Systems: the daily activities and procedures that staff members engaged in to get the job done.  Shared Values: Called super ordinate goals. When the model was first developed these are the core values of the company that are evidenced in the corporate culture and the general work ethic.  Style: the style of leadership is adopted.  Staff: the employees and general capabilities.  Skills: the actual skills and competencies of the employees working for the company. ORGANISATION STRUCTURE: Mechanics Head Mechanics General manager Work ManagerSales Executives Accounts Department SparesPart Department Work supervisor Sales Department Servicing Department Owner
  • 17. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 17 3.1 STRUCTURE: DEPARTMENTS: 1. SALES DEPARTMENT 2. SERVICE DEPARTMENT 3. ACCOUNTING DEPARTMENT 4. SPARES DEPARTMENT EXPLAINATION: 1. SALES DEPARTMENT SALES EXECUTIVES’ RESPONSIBILITIES  Check the assigned test ride bike status & ensure it is clean  Check for the availability of brochures, sales stationary etc and keep it ready  Attend daily meeting –note down the deliverable parameters  Update current status against the targets on all parameters  Collect follow up sheets for enquiry /bookings/payment /delivery- update the status back to CRE or update in DMS every day  Drop out cases to be informed to sales manager for closing  Maintain test ride route map. Customer engagement Walk-in –  Welcome the customer to our showroom  Probe the customer with well directed questions to understand the customer need  Do the range presentation  Align the customer to the apt model and explain the FAB in detail  Collect the basic details from the customers with the enquiry form  Provide test ride to the customer –one of the core job of the sales executive is “To provide the best test ride experience to the customer” collect feedback
  • 18. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 18  Handle the objections raised by the customer  Collect the next follow up date  Promote merchandises  Ensure test rides vehicle cleaning between each ride. Tele & web:  Collect the list from CRE every hour – do the follow up- invite the customer for showroom visit and test ride  Convert for home test ride and experience ride Booking & Retail-  Explain the booking procedure & complete delivery process to the customer. Clearly mention the waiting period.  Provide booking receipt, booking form & beat magazine  Intimate the customer about the full payment 15 days prior to the planned delivery  Provide the details about various payment options available & documents required  Provide assistance to the customer during the entire waiting period for any queries raised  Keep every customer engaged every month after looking till delivery Delivery: List of customers waiting for delivery on date to be shared – registration status to be updated – delivery documents to be kept ready one day before delivery – then inform the customers about the time of delivery Tag the bikes which are ready for delivery and ready for registration accordingly Perform the standard delivery process – explain the warranty guidelines Take delivery feedback from the customer Get customer installation form signed Explain do it yourself service pages and workshop location / contact details Plan group delivery rather one many delivery – let each delivery be celebrated Ask reference, promote merchandise, explain future rides planned.
  • 19. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 19 Provide any assistance required for delivering the vehicle successfully Do next day call to understand customer satisfaction – if negative feedback report to CRE and have it tracked until closure Keep the delivery zone clean and plan delivery throughout the day RTO: Follow RTO team to track registration planned completed for your customers Follow up for the RC book receipt for the customers delivered previous month. 2. SERVICE DEPARTMENT This department is mainly concerned to give the service for the customer. Like wheel alignment, oil changing, engine repair, mirror work, etc. any type of work which is concerned to the vehicles. The head of this department is service manager. VARIOUS DECISION IN SERVICE DEPARTMENT  This department is responsible to improve quality repairs.  This department is responsible to solve the problem of the customer accurately.  This department is responsible to reduce customers’ complaints and improve productive Hours.  This department is head of workshop having authority to control the workshop.  This department head is responsible for the maintenance of quality system in his departments.
  • 20. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 20 3. ACCOUNTING DEPARTMENT: WORKS IN THE ACCOUNTING DEPARTMENT Billing ,RTO, passing ,Cash receiving, Payment ,Bank payment, Purchase entry ,Sales entry, RTGS ,Maintaining the accounts daily, Accounting will be done in the SQL software 4. SPARES DEPARTMENT: Spare parts management is a main component of a complete strategic service management process that companies use to ensure that right spare parts and resources are at the right place, Where the broken part is at the right time. WORKS IN THE SPARES DEPARTMENT: Sales, Order replace, Purchase, Oil order, Spare order, Stock details, Local accessories, Maintaining the spares at right places & Explaining the products to mechanicals 3.2 STRATEGY: The Strategy is to be made to win over an opponent. But in this organisation there is no one opponent to the royal Enfield bikes that’s why they will not plan any strategy. But they will make the bike camping’s. To make the awareness of the bike features and the prices to the people . expand its production capacity owing to the growing demand for its motorcycles worldwide, Royal Enfield started production at its second manufacturing facility at Oragadam in Tamil Nadu, in April 2013. Royal Enfield’s new state of the art manufacturing facility at Oragadam equip ped the 115 year old motorcycle brand for its next level of global growth and achieve the highest level of quality and productivity. Royal Enfield sold over 5,00,000 motorcycles in 2015 -16 , and the Oragadam plant has been instrumental in achieving this scale and quality standards. Spread over 50 acres, the Oragadam plant will contribute significantly in Royal Enfield achieving its planned production of 6,75,000 motorcycles in 2016-17. Built in a record time of 11 months, the Oragadam plant has helped the iconic brand up its production
  • 21. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 21 scale in many ways such as: cost optimization through low cost automation , new CED paint shop, a robotic painting system and powder coating system, ergonomically sound new vehicle assembly line and torque controlled tools with feedback PRODUCTION PLANNED IN 2016-17 MANUFACTURING EXCELLENCE 6,75,000 motorcycles 3.3 Systems: System means all the rules, regulations and procedures of Royal Enfield both formal and informal. All work should be done in time and honestly. Systems, which are followed in Shri Munishwar Motors are as follows,  Timing punctuality should be followed  Proper packing  Hard work and sincerity  Sending goods plan to the outlets (Schedule)  Mutual cooperation and respect to for all workers and all time  Discipline is to be maintained in the premise 3.4 SKILL: The Royal Enfield Company has the skill training camps in the Bangalore, and in the Chennai city. The employees will be given training there. That training is known as (NICHE TREE) There they will increase the skills of the employees, and give the full knowledge of the royal Enfield Company, and they also give some tips how to work in the organisation. 3.5 STAFF: The trained persons in the ‘NICHE TREE’ are to be selected in the royal Enfield showrooms. The benefit for higher management is very good in terms of financially as compare with lower and mid levels.
  • 22. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 22 Organisation are made up of humans and it’s the people who make the real difference to the success of the organisation in the increasingly knowledge based society. The importance of human resource has thus got the centeral position in the strtegy of the organisation, away from the traditional model of capital and land. The people/ human resource of management process used to develop managers socialization process, shapping basic value of management ways of introducing young recruit to the company way of helping to manage the cries of the employees. The company has different selection process depending on the candidate’s qualification, experience, communication skill, leadership quality and decision making skill for long term or short term. The company follows different procedure in shaping fresher. Staffing is one of the important procedure that is carried out in the organisation. An organisation development depends if the staff are well trained and have enough knowledge of the job properly to execute it in the right time. Royai enfield consisting of well trained staff. Which are well trained in systamatic manner.As being a manufacturing company the whole process is risky so for that purpose the staff is must required with well trained with out a proper training the work can not be carried in the well manner. For that purpose the staff is been well trained in terms of all the aspects 3.6 STYLE: This part of Mckensy’s 7s frame work includes the leadership style of the top management and the overall operating style of the organisation. It also includes motivational style used in the company. In the munishwar motors top management will make decisions. And manager spends their time with employees. 3.7 SHARED VALUES: Shared values are fundamental ideas around which business is built. They are main values which the business is based upon. Shared values when properly articulated can provide a strong basis of stability to a rapid changing world by providing a basic meaning to people working for the company. Shared values of an organization can be characterized as the whole of the norms view & shared by the people working in the organization
  • 23. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 23 INFORMATION FLOW IN THE ORGANISATION ON VARIOUS DECISION MAKING PROCESS AT DIFFERENT LEVELS OF HIREARCHY – THE LEVELS OF MANAGEMENT:  Top level.  Middle level  Bottom level MANAGING DIRECTOR ASSISTANT GENERAL MANAGER DEPARTMENT MANAGERS DEPARTMENT EXECUTIVES ASSISTANT MANAGERS LABOURS
  • 24. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 24 TOP LEVEL: The top level management people will always think bigger about the organization and they have more knowledge and high qualification in terms of taking decision. they will take the decision on their own. The top level people have the responsibility to whole organization and the happenings in the organization. MIDDLE LEVEL : The middle level people will always act as the bridge between the top and bottom level people because they are on the basis of their knowledge so there are the decision which will helps to the lower level people and also the top level. BOTTOM LEVEL: In this level the people obey the orders of the middle level management and their work is to follow the orders of the both management levels. Thus the information flow in the organization within different levels are very flexible.
  • 25. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 25 CHAPTER: 4 SWOT ANALYSIS
  • 26. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 26 SWOT Analysis SWOT analysis (strengths, weaknesses, opportunities, and threats analysis) is a framework for identifying and analyzing the internal and external factors that can have an impact on the viability of a project, product, place or person STRENGTHS: Analyzing strengths is an essential part of business analysis, mainly because it allows better decision making, planning, and management. Knowing what you do well allows you to make the most of it, and consequently, receive the maximum benefit.  Old dealer: The munishwar motors are the old dealer in the market. They have good name and good fame in the market.  Strong brand: The royal Enfield has the strong brand in the market. It is the biggest strength of the munishwar motors.  Long history: The Royal Enfield has the long history in the market. And it has attracted the public with their models and with the good service.  Education background: The employees in the munishwar motors are enthusiastic towards the work. And with the good education background the employees of Royal Enfield are trained in the niche tree. (Niche tree is the training camp of the Royal Enfield)  Style of working: The style of working is standard. And committing towards work is very different from others. And satisfying the customer is the main aim of the munishwar motors.  Maintains standard: The Royal Enfield is the brand the brand should be maintained by the organisation.
  • 27. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 27 WEAKNESS: Every organization or venture has its weaknesses — things that they don’t do so well (or even do poorly), or things that aren’t so good about them/it. Weaknesses are particularly noteworthy if they prevent you from achieving your ‘mission’ (even if that’s just earning money), or make doing so more difficult. This might mean unnecessarily leaking finances, improperly targeting clients, or poorly executing a service, among other things.  Niche market: It is the niche market. It is the main weakness of the Royal Enfield.  Limited growth: The Royal Enfield has the limited growth. Compare to the other automobile industries  Scattered customer: Separation of customers in terms of location or area. They are not specifically limited to particular area.  Technology advance: The technology advance is required. Like launching the new models with the new technology. OPPORTUNITIES: Opportunities come in all different sizes, from hardly noticeable ones, to life-changing ones. Recognizing the various opportunities that a company faces will help you to act on them and leverage them (which can increase the success of your own organization or venture), or further understand the situations that other businesses are facing.  New bikes launching: By launching new bikes in the market they can attract the many customers. And improve some technology.  New segment deals: The Royal Enfield is looking towards only one segment. They should deal with the other segments also.
  • 28. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 28 THREATS: In business analysis, Threats are anything that could cause damage to your organization, venture, or product. This could include anything from other companies (who might intrude on your market), to supply shortages (which might prevent you from manufacturing a product).  Competition within a segment: The competition in the one segment. Is the big threat for the Royal Enfield  Increasing overheads: The overheads are increasing this is the main threat for the owners. To maintain the overheads is the big problem.  Government rules & regulations& tax rates: Changing in the rules & regulation of the government & changing in the tax rates are affecting more to the owners of the organisation. With this the overheads are increasing.
  • 29. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 29 CHAPTER: 5 ANALYSIS OF FINANCIAL STATEMENT
  • 30. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 30 Comparative Balance sheetof RoyalEnfield Amount in crs Interpretation: From the above table we can analyze that year by year net worth of ROYAL ENFIELD is increase. That is net worth in 2014-15 is 821.34, in 2015-16 is 1233.66 & 2016- 17 is 2150.78. it indicates positive impact towards the future about the brand. The current assets in all year less than the current years, it means the company does not have the short term solvency. The company investment is increasing every year (2014-2015 is 856.35 & 2016-17 is 872.69) it means the company is earning from different sources is it good for the company. Reserves and surplus also increasing it means company is making good profit every year and creating reserves for the future it is good sign for the company. Particulars 2016-17 2015-16 2014-15 Net Fixed Assets (including CWIP and Pre- operative Expenditure) 969.03 570.47 313.17 Investments 1872.69 1178.03 856.35 Non-current assets 111.25 168.83 89.81 CURRENT ASSETS Inventories 300.36 205.13 143.84 Debtors 46.13 10.70 12.13 Cash and bank balance 44.52 20.89 18.71 Other current assets 74.02 74.84 49.17 CURRENT LIABILITIES AND PROVISIONS 1196.37 956.82 634.95 Net current assets -731.34 -645.28 -411.10 Total 2221.63 1272.07 848.23 Share capital 27.16 27.10 27.04 Reserves and surplus 2123.62 1206.56 794.30 Net worth 2150.78 1233.66 821.34 Deferred tax liability 33.10 20.07 12.63 Other non- current liabilities& provisions Borrowings _ _ _ Total 2221.63 1272.07 848.23
  • 31. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 31 Profit And Loss Account Amt in Crs Particulars 2016-2017 2015-2016 2014-2015 Sales volume Two wheelers numbers 600944 302592 178121 Total revenue from operations 6188.03 3031.22 1702.47 Manufacturing and other expenses 4457.55 2297.66 1388.74 Earning before interest, depreciation & tax(EBIDTA) 1730.48 733.56 313.73 EBIDTA to revenue(%) 28% 24.2% 18.4% Depreciation 137.73 50.16 30.41 Earnings before interest &tax(EBIT) 1592.75 683.40 283.32 EBIT to revenue (%) 25.7% 22.5% 16.6% Finance cost 1.41 1.67 0.27 Other income 178.24 116.30 80.10 Profit before tax 1769.58 798.03 363.15 Provision for taxation 539.73 239.11 84.53 Profit after taxation 1229.85 558.92 278.62 PAT to revenue(%) 19.9% 18.4% 16.4% Basic earnings per share (Rs) 453.30 206.38 103.15 Diluted earnings per share (Rs) 451.54 205.37 102.58 Interpretation: The earnings per share is increasing and it shows that the share-holders are receiving good return. Profit after tax is 19.9% , 18.4% , & 16.4% in 2016-17 , 2015-16 , & 2014-15 respectively it means to total expenditure is 80.1% , 81.6% , &83.6% in 2016-17 , 2015-16 ,&2014-15 respectively.
  • 32. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 32 FINDINGS: Quality of the product they produce. The company products has got reputation in & good demand in the market. The co. has got a very good infrastructure factor. They are following all the safety measures for the workers. Advertisement and promotional activities are very much used to promoting their products into market. There are generally good response from the customers for the product. It is a brand. There is no opponent for the competition. SUGGESTION: The co. needs to increase their branches To remain as a competitive player in the global market It should also needs to adopt new technology as per modernisation To maximise the awareness of the product in rural as well as urban areas as much as possible
  • 33. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 33 CONCLUSION: Based on analysis & discussion made in study. The overall performance of the company satisfactory. Compared to past record it has good captured to global market and it has been able to utilize the opportunities and its strengths to top most level. The company is achieving sales of the bikes in the market at a higher growth. And they are adopting new technologies every year for maximizing their sales. And they are also focusing on the launching new bikes into the market.
  • 34. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 34 CHAPTER: 6 LEARNING EXPERIENCE
  • 35. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 35 6.0 LEARNING EXPERIENCE: The study is an organization study of Royal Enfield showroom munishwar motors belgavi. A fast growing company. Learning would be complete only when theoretical concepts are put to practice. This in showroom training has provided an opportunity to get an insight of the corporate world. It helped me to relate the theoretical concepts learnt in the classroom to organizational functioning. The learning experience gained by me during the in organisation training was very much practical oriented. I got to know how decisions are communicated, the flow of decision process, the way in which department are classified on the basis of their functions, the way in which the department are inter linked and coordinated. Through skills, I got to know how employees are recruited and selected. How the training needs are satisfied through style, I got to know how decisions are flow from top to bottom in MUNISHWAR MOTORS Pvt LTD. How self managed teams perform to achieve the target set by the management. Through strategy, I found how strategies were formulated to overcome the rigorous competition. Strategy is very much essential for the company to survive in the market. System plays an important role in supporting and facilitating various activities that are carried out within the organisation. The company has developed its own software. The leadership style in the munishwar motors. Is participative the employees and their managers communicated freely and regularly exchange idea freely with each other. This helps in the self development of the employees and they are motivated to perform better. The strategies followed at munishwar Motors. Are well planned and well structured. The employees are well informed about the company’s strategy which helps them to achieve the company’s goals and objectives.
  • 36. SHRI MUNISHWAR MOTOR, BELAGAVI DEPARTMENT OF PG STUDIES VTU JNANA SANGAM, BELAGAVI. Page 36 BIBLIOGRAPHY 1) WWW.ROYALENFIELD.COM 2) WWW.AUTOMOBILEINDUSTRIES.COM 3) COMPANY BROUCHERS 4) INFORMATION FROM THE STAFF