1. Roxan Caballero Arcangeles
Email : roxanarca@gmail.com
Tel: (65) 9118 2085 or (65) 6260 4265
CAREER SUMMARY
IT Professional withextensiveexperienceinthe bankingindustrysupportingthe consumerbankingbusiness
inAsia, witha focuson BusinessAnalysis,SystemDesign & Developmentand ProductionSupport.
Strengthsinclude:
 Abilitytoworkinfast-pacedenvironmentwithaggressivetimeline,todeliverresulttothe business
 Teamplayerwithabilitytointerface withdifferentusersfrom the US,Brazil,Europe and Asiatorationalize
requirements
 Ledvirtual teamsinIndia,China,Philippines
 Abilitytomanage businessexpectationindeliveringprojects
BusinessDomain
Systemshandled:CustomerRelationshipManagement(RM),Relationship Banking(RB),CardManagement
System(RF),CombinedStatement(CS),Advices(AV),IntegratedMonetaryProcessingand Control System
(IMPACS),PortfolioTracker(PT) andPaymentsandFundTransferSystems(FT/FG).
TechnologyDomain
Proficientinmainframe-basedprogramminglanguages,database,toolsandutilitiesincludingCOBOL,CICS,
JCL, EZtrieve,DB2,SQL,VSAM, Changeman, Blueprint,RTC,QCand TSO.
WORK EXPERIENCE
CITIBANK N.A. - Singapore Dec 1994 – Oct 2014
SeniorBusinessAnalyst 2011-2014
Supportthe AsiaConsumerBankingbusiness,whichisinthe processof establishingacommonplatformcalled
Rainbow,acustomer-centricConsumerBankingApplicationtobe usedbyall marketsglobally. Withextensive
knowledge of the Rainbow system, key responsibility istoprovide BusinessSolutionsto Rainbow Platform
usersinAsia,make systemenhancement andrationalisingchangestomake it commonfor all regions.
Translate businessrequirementsintoSystemFunctional requirements.
Achievements :
 Implemented the FAST system for Consumer Banking on time as part of a project team, complying with MAS which
enabled all banks in Singapore to perform domestic real-time fund transfer. Conducted extensive testing with other
banks.
 Translated the new Bulk Payment Giro 3 (G3) into business requirements for Citibank, which will replace GIRO
system in Singapore in the future. Similarly formulated business requirements for the e-DDA initiative,the Electronic
Direct Debit Authorization, which will reduce set-up time from > 10 days to 4 days.
 Increased productivity of both Asia Regional Operations and Technology by providing sound impact analysis and
accurate level-0 effort estimates of various projects of Asia Consumer Businesses.
 Completed the user stories and level-0 estimates of various projects of Asia Consumer Businesses which are country
specific like the Chip Card enhancements of Indonesia and China and Domestic Fund Transfers of Malaysia and
Philippines.

2. SeniorProgram Manager and Production Support Team Lead 2006 – 2010
Systems Description: Citibank was implementing Rainbow, a customer-centric banking platform for the
consumerbusiness. Thailandwasthe pilotcountry followedbythe restof SEA countries. Rainbow comprised
hundreds of applications.
Involvedin mainlyin5applications :AG- AccountGeneration,TN - TransactionPricing,RB- Relationship
Banking,CS- CustomerStatementandAV - Advices. While the project wason-going,I ledateamin
productionsupportandmaintenance of these 5applicationsandthe CWPsystem - CitibankWealthPlanner.
 Analyzedbusinessrequirementsandtranslatedthemintosystemrequirements
 Createdandmaintained functional anddesignspecifications
 Implementedsuccessfullythe Rainbowtechnical live of Vietnamandcustomerlive of Thailandfollowedby
Guam, Philippines,Singapore,MalaysiaandIndonesia.
 Conductedandcoordinateduseracceptance testingwithall systeminterfaceswhichenabledasmooth
implementation.
 Ensuredthat the Service Level Agreementisalwaysmet.
 Ensuredthat the team doessystemimprovementsto reduce productionissuesforasmoothBAU
environment.
Production Support Team Lead 2000 – 2006
SeniorteamleadforproductionSupportandenhancementsof Turkey,AustraliaandTaiwanbankingsystems,
(IMPACS).
Part of team that implementedthe EnhancedBankingSystemof Citibank,Greece.
SeniorAnalyst Programmer 1996 - 2000
Part of team that implementedthe Common BankingplatformforAustralia.
Asia Analyst Programmer (Permanent) 1995 - 1996
Supportedthe cardsbusinessesof CitibankinSouthEast
Programmer (Contract) 1993 - 1994
Part of team that implementedthe Mastercardof CitibankPhilippines
EARLIER WORK EXPERIENCE
Singapore Network Services Jun1992 - Mar 1993
Programmer
CALTEX – Philippines Aug1991 – May 1992
Programmer
Software Ventures – Philippines Aug1989 – Jul 1991
Programmer
EDUCATION
Bachelorof Science inGeodeticEngineering,1989

3. Universityof the Philippines - Diliman
Certifications: GeodeticEngineeringNational Licensure Examinations
1990 ManilaPhilippines,11thPlacer
In-House andExternal Training inPhilippines
MANTISProgramming, TOTAL ConceptsandProgramming,ASSEMBLERConceptsand Coding
CSP/ADProgramming; DOS JCL and Utilities;DB2Conceptsand Programming; StructuredAnalysisand
Design;Local AreaNetworkcourse;IMSVSDL/IProgramming;CICS/VSCommandLevel Programming;
VSAMand AccessMethodServices;OS/VSJobControl Language andUtilities;StructuredCobol Programming