you can get whole knowledge regarding patient compalianse & role of pharmacy

1. ““RRoollee ooff PPhhaarrmmaacciisstt iinn
ppaattiieenntt ccoommpplliiaannccee””

2. PPhhaarrmmaaccyy
Pharmacy is the science and technique of
preparing as well as dispensing drugs and
medicines. It is a health profession that
links health sciences with chemical sciences and
aims to ensure the safe and effective use of
pharmaceutical drugs

3. WWhhoo aarree
pphhaarrmmaacciissttss ????
Pharmacists, are the experts
on drug therapy and are the
primary health professionals
who optimize use of
medication for the benefit of
the patients.

4. Pharmacists undergo university-level
education to understand
biochemical mechanisms of
action of drugs, drug uses, and
therapeutic roles, side effects,
potential drug interactions, and
monitoring parameters. This is
mated to anatomy, physiology,
and pathophysiology.

5. DDeeffiinniittiioonn ooff
CCoommpplliiaannccee
compliance is defined as the
practice of obeying rules or
requests made by people in
authority .

6. The ultimate aim of any prescribed medical
therapy is to achieve certain desired
outcomes in the patients concerned. These
desired outcomes are part and parcel of the
objectives in the management of the diseases
or conditions.

7. AAddhheerreennccee vvss.. CCoommpplliiaannccee
Adherence is a more accurate term than compliance
Compliance suggests a process in which dutiful patients
passively follow the advice of their physicians
Adherence, in contrast, better fits how most patients
actively participate in their care and decide for themselves
when and whether to follow their doctor’s advice

8. FFaaccttoorr aaffffeeccttiinngg
PPaattiieenntt CCoommpplliiaannccee
Educational level
Psychological factors
Patients’ beliefs and motivation about the therapy
Cost of medication
Duration therapy
Poor understanding of instructions
Adverse events

9. Some Factors indirectly
associated with compliance
 Environmental factors
 Good social support, assistance of family.
 Depending on cultural norm about gender.
 Social class.
 Previous experiences of similar disease among
relatives or friends can affect one’s
compliance.

10.  Appointment keeping is
positively correlated
with appointment
scheduling system that:
 Reduce waiting time.
 Give individual rather than block
appointment.
 Minimize the time between
scheduling and the actual
appointment date.
 Make referrals to specific doctors
rather than to clinics.

11. RRoollee ooff PPhhaarrmmaacciisstt iinn iimmpprroovviinngg
PPaattiieenntt CCoommpplliiaannccee
Identification of risk factor
Development of treatment
plan
Patient education
 oral communication
 written communication
Patient motivation

12. Compliance aids
 Labelling
 Medications calenders & drug
reminder chart.
 Compliance packaging
 Dosage forms
Monitoring
therapy
 Self monitoring
 Pharmacist monitoring

13. Five kkeeyy lleessssoonnss ttoo iimmpprroovvee
pphhaarrmmaacciisstt--ppaattiieenntt rreellaattiioonnsshhiippss..
Establish a sense of trust
Imagine a pharmaceutical representative presenting
information to you in a fashion that makes you feel
manipulated.
Uncover patients' actual needs
At first glance, the way to uncover patients' needs may seem
straightforward: Simply ask an open-ended question such as, “What
brings you in today?”
Think dialogue, not monologue
Just as physicians dislike salespeople who seem to dominate the
interaction, patients dislike us when we do the same.

14. Don't force “the close”
The close is a sales term that describes the phase of the
interaction during which the salesperson obtains a
commitment from the customer to close the deal and
proceed to the next step.
Always follow up
Effective salespeople always follow up with their
customers on prior sales to determine whether they were
satisfied with their solutions. They also follow up just to
say hi, which demonstrates that the customer is important
to them.

15. CCoonncclluussiioonn
 Developing strong patient
relationships with high levels
of satisfaction is challenging,
but it is a realistic goal.
These lessons can provide
fresh insight into our
approach with patients and
can lead to a greater
understanding of patient’s
needs and increased levels of
compliance.

16. PPRROOUUDD TTOO BBEE AA PPHHAARRMMAACCIISSTT
 Good Luck 
….THANK
YOU….