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Presntation communication skill for phrmacist


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Presntation communication skill for phrmacist

  1. 1. Basic Communication Skills for Pharmacist 01/13/14 1
  2. 2. Supervision Dr .Galal M By AbdElghany Yasse r 01/13/14 Ibrahi m 2
  3. 3. Topics 1.Introduction. 2.Types of pharmacist. 3.Setting the Stage for Communication. 4. Incorporating the Pharmacist into Patient Care Activities. 5. Establishing the Pharmacist-Patient Relationship 6. Patient Counseling, Interviewing, Educating. 7. Nonprescription Medication Consults. 8. Collaborative Working Relationship with Physician. 9. Physician Consults. 01/13/14 3 10. Conflict Management.
  4. 4. Introduction The communication part of our daily natural.with others Pharmacists play a very important role in theaspects of providing medical service to .people and society Pharmacist care describes specific activities.and serves Pharmacist play a key role in the treatmentof diseases, they advice both doctors and patients 01/13/14 4
  5. 5. Types of pharmacist .Community Pharmacist-1 .Hospital Pharmacist-2 .Industrial Pharmacist-3 .Primary Care Pharmacist-4 01/13/14 5
  6. 6. Setting the Stage for Communication : The stage cover the following topics Why were specific services chosen to be- 1 ?offered What role has the site played in the- 2 ?community over the years What are the current expectations of the- 3 ?customers and patients The topics covered can include Is every patient counseled on every? prescription 01/13/14 6
  7. 7. Patient Care Activities Once pharmacists understand the history, philosophy, and values of the pharmacists and staff members, they will be prepared to ’’. communicate with patients and physicians Communication strategies can differ for each . type of relationship 01/13/14 7
  8. 8. Pharmacist-Patient Relationship Strategies .Introduce self to patients during an encounter-1 Outline for the patient what will occur during the- 2 .encounter Demonstrate empathy or caring attitude so that the- 3 .patient feels at ease Discuss with the patients the amount time needed- 4 .for the encounter .Discuss the expected outcome of the encounter- 5 Use feedback strategies throughout the encounter- 6 .to ensure patient understanding Ensure sufficient time for patients to ask questions- 7 01/13/14 8 .towards the end of the encounter
  9. 9. Patient Counseling Three prime questions to ask patients who :are receiving a new prescription What did your doctor tell you the- 1 ?medication is for ?How did the doctor tell you to take it- 2 ? What did the doctor tell you to expect- 3 when a patient is receiving ask him ?What do you take the mediation for-1 ?How do you take it- 2 01/13/14 What kind of problems are you having- 3 9
  10. 10. Interviewing Patients Tips for Good Patient Interviews .Greet the patient and introduce your self-1 .Direct the patient to the consultation area-2 Explain why you need to collect the- 3 .information .Indicate how long the interview will last- 4 .Pay attention to body language-5 .Ask open ended questions-6 Use active listening skills and demonstrate- 7 .empathy 01/13/14 Ask the patient to restate any unclear- 8 10
  11. 11. Educating Patients Objectives of a Patient Education .Lecture ,dialogue and audio-visual methods-1 .Demonstration and discussions-2 Encourage the patient to practice-3 .techniques .Discussion and video stimulations-4 01/13/14 11
  12. 12. Nonprescription Medication Consults This provides a great ‘‘teaching moment’’ for pharmacist with patients who are self .treating Data collection .Patient age, sex, race-1 .Current and past medical history-2 .Family history-3 .Social history-4 .Dietary history-5 .Medication history-6 01/13/14 .Laboratory test-7 12
  13. 13. Relationship with Physicians Is the key to the success of a pharmacy ) -practice ) this done by . Meetings with physicians-1 . Learning about a physician’s needs-2 Make changes in drug therapy based on a-3 . physician approved protocol Physicians need to trust the knowledge and-4 . clinical skills of pharmacists 01/13/14 13
  14. 14. Physician Consults Communicating Information to Physicians .Keep patient focused- 1 Provide the physician with any meaningful- 2 .background information Clearly and concisely outline the problem- 3 the patient is experiencing with the drug .therapy Propose a solution (pharmacist’s - 4 (.intervention 01/13/14 14 If face to face, request physician feedback- 5
  15. 15. Communication with Colleagues Good communication in the workplace begins with respect for other coworkers and a . willingness to be team player Staff meetings should be used to bring up.problems Staff meetings should providing 01/13/14 15
  16. 16. Conflict Management Whether pharmacists are communicating with patients, physicians, or colleagues, .conflicts will occur :-This conflict can be solved by . Paraphrasing and restating-1 . Partial agreement without self indictment-2 . Ask for specifics-3 .Use assertive tone-4 01/13/14 . Contracting to talk at a later time-5 16
  17. 17. Patient Care Practices (Basic Seven (History of Present Illness .Location- 1 .Quality- 2 .Severity- 3 .Timing- 4 .Setting- 5 .Modifying factors- 6 . Associated symptoms- 7 01/13/14 17
  18. 18. Pharmacists Exercises to Develop Writing :-Experience include .Developing patient education materials( 1) .Writing a store newsletter( 2) .Writing a staff newsletter( 3) .Preparing a journal club presentation( 4) .Preparing a patient case presentation( 5) Producing a marketing flyer for a pharmacy event 01/13/14 ( 6) 18
  19. 19. CONCLUSION Treat the patient is the way you would .like to be treated .Active listening .Consider privacy .knowing your stock Make sure that the patient understood .you .See one, Do one, teach one .Be patient with patient 01/13/14 19
  20. 20. REFERENCES According to American Journal of Pharmaceutical Education (2006; 70(3) (.Article (58 01/13/14 20
  21. 21. Thanks to ALLAH Thanks to all professor doctors present Thanks Dr.Galal By Yasser Abd elmonium Ibrahim 01/13/14 20092008 21