The Community Pharmacy

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The Community Pharmacy

  1. 1. The Community Pharmacy
  2. 2. Consultation
  3. 3. Types of Community/Retail Pharmacies <ul><li>Independents </li></ul><ul><li>Chain </li></ul><ul><li>Mass merchandiser </li></ul><ul><li>Food store </li></ul>
  4. 4. Organization <ul><li>Prescription counter </li></ul><ul><li>Transaction windows </li></ul><ul><li>Storage </li></ul><ul><li>Sink </li></ul><ul><li>Refrigeration </li></ul><ul><li>Computer system </li></ul><ul><li>Equipment </li></ul><ul><li>Prescription bins, shelves, spinners </li></ul>
  5. 5. Customer Service <ul><li>At the counter </li></ul><ul><li>On the telephone </li></ul><ul><li>Interpersonal techniques </li></ul>
  6. 6. Processing Prescriptions <ul><li>Patient information </li></ul><ul><li>Prescription information </li></ul><ul><li>Online billing </li></ul><ul><li>Refills </li></ul><ul><li>Safety </li></ul><ul><li>The original Rx </li></ul><ul><ul><li>Scanning </li></ul></ul><ul><ul><li>filing </li></ul></ul>
  7. 7. Preparing the Prescription <ul><li>Measuring </li></ul><ul><li>Containers </li></ul><ul><li>Safety caps </li></ul><ul><li>Labels </li></ul><ul><ul><li>Five rights </li></ul></ul><ul><ul><ul><li>Patient </li></ul></ul></ul><ul><ul><ul><li>Drug </li></ul></ul></ul><ul><ul><ul><li>Dose route </li></ul></ul></ul><ul><ul><ul><li>Time </li></ul></ul></ul><ul><li>Final check by pharmacist </li></ul>
  8. 8. Other duties <ul><li>Retail concepts </li></ul><ul><li>Stock duties </li></ul><ul><ul><li>Ordering </li></ul></ul><ul><ul><li>Receiving </li></ul></ul><ul><ul><ul><li>Damage </li></ul></ul></ul><ul><ul><ul><li>Expiration date </li></ul></ul></ul><ul><ul><li>Stickering </li></ul></ul><ul><ul><li>Invoices </li></ul></ul><ul><ul><ul><li>Non-controlled </li></ul></ul></ul><ul><ul><ul><li>controlled </li></ul></ul></ul>
  9. 9. Customer Pick Up <ul><li>Picking up the prescription </li></ul><ul><ul><li>Three points </li></ul></ul><ul><ul><ul><li>Name </li></ul></ul></ul><ul><ul><ul><li>Birthday </li></ul></ul></ul><ul><ul><ul><li>Address/physician </li></ul></ul></ul><ul><li>Signature logs </li></ul><ul><li>Scanning & cash register </li></ul>
  10. 10. Hospital Pharmacy <ul><li>The health care team </li></ul><ul><li>Pharmacy areas </li></ul><ul><ul><li>Centralized </li></ul></ul><ul><ul><li>Decentralized </li></ul></ul><ul><li>Communication </li></ul><ul><li>Computer systems </li></ul>
  11. 11. Organization of Medications <ul><li>Hospital Formulary </li></ul><ul><li>Therapeutic interchange </li></ul><ul><li>Packaging </li></ul><ul><ul><li>Unit dose/unit of use </li></ul></ul><ul><ul><li>Medication cart </li></ul></ul><ul><li>Medication orders </li></ul><ul><li>Inventory </li></ul><ul><li>Sterile products </li></ul><ul><li>Safety </li></ul>

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