Robin C. Williams is an accomplished IT leader with over 20 years of experience leading teams and driving innovation, process improvement, and cost reduction through strategic planning and cloud transformation. He has a proven track record of aligning IT resources to meet changing business needs, reorganizing struggling programs, and planning and executing rapid transformations. Williams holds an MS in Electrical and Computer Engineering and a BS in Business/Finance, with additional technical and leadership training in areas such as ITIL, Lean Six Sigma, and critical thinking.
Leveraging Open Source for Managing Complex Business ProcessesNathaniel Palmer
The growing buzz around open source software is no longer limited to software developers alone, but is increasingly driven by end user adopters who are using the unique benefits of open source implementations to improve and streamline their business processes. In this session by Jacob Taylor, the co-founder and Chief Technology Officer for what is widely considered the most successful example of open source as a packaged application: SugarCRM. Jacob will explain the main differences between proprietary and
commercial open source business models. Taking a case study approach, Taylor will illustrate through a series of specific customer examples how the process of developing open source applications and a commitment to open standards ultimately benefit customers. He will give concrete examples of how commercial open source
implementations that includes:
• Helping the State of Oregon’s Office of Medical Assistance Programs (OMAP) standardize its methods of tracking cases for its client base of over one million citizens while also complying with federal regulations for electronic healthcare transactions
• Allowing Sterling PCU to avoid hidden costs for data management while going beyond the capabilities of its previous proprietary CRM system to provide enhanced CRM functionalities
• Increasing athenahealth’s control over internal systems so that it could continue to grow its business effectively while reducing time to achieve ROI goals and implementation costs
Services Industry Case Study: A Practical Approach To Process AutomationNathaniel Palmer
This session will present an overview of the automation approach for a large services firm (exceeding $1 billion in revenue) and provide guidance to BPM practitioners that will enable them to more effectively apply the technology. Examined will be how AMTI addressed the need to improve its internal processes in order to
support growth without increasing administrative staff, by using BPM to automate processes to reduce the
administrative burden on staff and improve productivity. Since that successful effort AMTI has continued to use and to refine its application of BPM to support ongoing process improvement initiatives. In his role as Chief Technology Offi cer for Advanced Management Technology, Inc. (AMTI) David Holliday is responsible for ongoing automation efforts and for leading the effort to improve the way in which technology is applied to support the business.
Application Management Service OfferingsGss America
GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
Reduce Operational Costs in Healthcare by Adopting Lean Application Support ...HCL Technologies
Application Support and Maintenance (ASM) is an RTB spend that has increased over time. Primarily, this is because ASM has become an important, recurring revenue stream for IT Vendors, who are therefore less inclined to help the CIO radically lower this spend. Therefore, the very contract that defines and protects this predictable revenue for IT vendors, tends to limit cost savings for the CIO. While other IT Vendors are motivated to keep growing their ASM engagement, it is important to proactively try to kill it by adopting cost reduction approaches.
Leveraging Open Source for Managing Complex Business ProcessesNathaniel Palmer
The growing buzz around open source software is no longer limited to software developers alone, but is increasingly driven by end user adopters who are using the unique benefits of open source implementations to improve and streamline their business processes. In this session by Jacob Taylor, the co-founder and Chief Technology Officer for what is widely considered the most successful example of open source as a packaged application: SugarCRM. Jacob will explain the main differences between proprietary and
commercial open source business models. Taking a case study approach, Taylor will illustrate through a series of specific customer examples how the process of developing open source applications and a commitment to open standards ultimately benefit customers. He will give concrete examples of how commercial open source
implementations that includes:
• Helping the State of Oregon’s Office of Medical Assistance Programs (OMAP) standardize its methods of tracking cases for its client base of over one million citizens while also complying with federal regulations for electronic healthcare transactions
• Allowing Sterling PCU to avoid hidden costs for data management while going beyond the capabilities of its previous proprietary CRM system to provide enhanced CRM functionalities
• Increasing athenahealth’s control over internal systems so that it could continue to grow its business effectively while reducing time to achieve ROI goals and implementation costs
Services Industry Case Study: A Practical Approach To Process AutomationNathaniel Palmer
This session will present an overview of the automation approach for a large services firm (exceeding $1 billion in revenue) and provide guidance to BPM practitioners that will enable them to more effectively apply the technology. Examined will be how AMTI addressed the need to improve its internal processes in order to
support growth without increasing administrative staff, by using BPM to automate processes to reduce the
administrative burden on staff and improve productivity. Since that successful effort AMTI has continued to use and to refine its application of BPM to support ongoing process improvement initiatives. In his role as Chief Technology Offi cer for Advanced Management Technology, Inc. (AMTI) David Holliday is responsible for ongoing automation efforts and for leading the effort to improve the way in which technology is applied to support the business.
Application Management Service OfferingsGss America
GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
Reduce Operational Costs in Healthcare by Adopting Lean Application Support ...HCL Technologies
Application Support and Maintenance (ASM) is an RTB spend that has increased over time. Primarily, this is because ASM has become an important, recurring revenue stream for IT Vendors, who are therefore less inclined to help the CIO radically lower this spend. Therefore, the very contract that defines and protects this predictable revenue for IT vendors, tends to limit cost savings for the CIO. While other IT Vendors are motivated to keep growing their ASM engagement, it is important to proactively try to kill it by adopting cost reduction approaches.
Effective cloud management is more than just orchestration and provisioning VMs. ITSM processes drive control, performance, governance & integrity in the cloud. www.bmc.com/cloud
Electronic Environments Corporation (EEC) provides design, construction, maintenance and 24x7 support services to IT and facilities professionals who are concerned about the uptime, costs and support required throughout the various phases of the mission-critical lifecycle. EEC helps its customers maintain the reliability and performance of their data center’s infrastructure. EEC is an NTT FACILITIES GROUP company headquartered in Marlborough, MA, USA. The combined resources of NTT FACILITIES, INC. and EEC expand mission critical services nationwide. www.eecnet.com
Simplified application management framework created taking information from PMBOK, ITIL, COBIT5, CMMI, ASL and Microsoft compliance. This aims at putting the first steps in place to be able to understand and manage an applications life cycle.
The project was undertaken to try and identify how to reduce risk associated with the applications that the department create, implement and manage. It dovetailed into an audit of the applications that the department use and have implemented in the past 5 years.
Regulatory, as well as corporate compliance requirements, demand organizations to conform to a large number of rules, laws, policies, and standards.
Corporater's compliance management software helps you in enhancing your organization's performance by empowering your organization with a unified approach that integrates all your compliance processes and linking it back to the organization strategy.
You get a continuous insight into the status of the compliance and controls, thereby enabling you to improve the compliance and business process quality.
For more information, click here - http://bit.ly/2Prvf9C
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Rationalizing an Enterprise IT ArchitectureBob Rhubart
Shaun McLaurin's presentation from OTN Architect Day in Pasadena, July 9, 2009.
Find an OTN Architect Day event near you: http://www.oracle.com/technology/architect/archday.html
Interact with Architect Day presenters and participants on Oracle Mix: https://mix.oracle.com/groups/15511
Accurate BI &MDM Lead to successful Project Execution!Orchestra Networks
McDermott International’s global CIO describes why MDM is vital for accurate reporting, BI and big data analytics.
Presented at Gartner Enterprise Information and Master Data Management Summit, Las Vegas.
McDermott is an engineering and construction company focused on oil and gas field development projects. McDermott PARS (Project Analytics and Reporting System) supports project delivery with reports that integrate information from across the enterprise. At the heart of PARS: an MDM that manages the relationships–between domains, applications and time–required for accurate reporting and analytics.
IT Ops Mgmt in the New Virtualized, Software-defined WorldEMC
During this recorded webcast, you will hear from EMC and Enterprise Management Associates Inc. discuss leading approaches to manage your virtualized, software-defined environment. Learn how the EMC Service Assurance Suite for Virtual Data Center and Software-Defined environments, can help you deliver new services quickly and reliably, identify and resolve problems before service impact, and improve operational efficiency.
These slides--based on the webinar featuring Shamus McGillicuddy, senior analyst at leading IT analyst firm Enterprise Management Associates (EMA)--provide insights into leading Enterprise Hybrid Infrastructure Management (EHIM) solutions.
The slides also cover:
- The evolving EHIM requirements of the modern NOC and cross-domain operations center
- The points to consider when comparing enterprise EHIM vendors
- The 13 vendors included in this EMA Radar report
Effective cloud management is more than just orchestration and provisioning VMs. ITSM processes drive control, performance, governance & integrity in the cloud. www.bmc.com/cloud
Electronic Environments Corporation (EEC) provides design, construction, maintenance and 24x7 support services to IT and facilities professionals who are concerned about the uptime, costs and support required throughout the various phases of the mission-critical lifecycle. EEC helps its customers maintain the reliability and performance of their data center’s infrastructure. EEC is an NTT FACILITIES GROUP company headquartered in Marlborough, MA, USA. The combined resources of NTT FACILITIES, INC. and EEC expand mission critical services nationwide. www.eecnet.com
Simplified application management framework created taking information from PMBOK, ITIL, COBIT5, CMMI, ASL and Microsoft compliance. This aims at putting the first steps in place to be able to understand and manage an applications life cycle.
The project was undertaken to try and identify how to reduce risk associated with the applications that the department create, implement and manage. It dovetailed into an audit of the applications that the department use and have implemented in the past 5 years.
Regulatory, as well as corporate compliance requirements, demand organizations to conform to a large number of rules, laws, policies, and standards.
Corporater's compliance management software helps you in enhancing your organization's performance by empowering your organization with a unified approach that integrates all your compliance processes and linking it back to the organization strategy.
You get a continuous insight into the status of the compliance and controls, thereby enabling you to improve the compliance and business process quality.
For more information, click here - http://bit.ly/2Prvf9C
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Rationalizing an Enterprise IT ArchitectureBob Rhubart
Shaun McLaurin's presentation from OTN Architect Day in Pasadena, July 9, 2009.
Find an OTN Architect Day event near you: http://www.oracle.com/technology/architect/archday.html
Interact with Architect Day presenters and participants on Oracle Mix: https://mix.oracle.com/groups/15511
Accurate BI &MDM Lead to successful Project Execution!Orchestra Networks
McDermott International’s global CIO describes why MDM is vital for accurate reporting, BI and big data analytics.
Presented at Gartner Enterprise Information and Master Data Management Summit, Las Vegas.
McDermott is an engineering and construction company focused on oil and gas field development projects. McDermott PARS (Project Analytics and Reporting System) supports project delivery with reports that integrate information from across the enterprise. At the heart of PARS: an MDM that manages the relationships–between domains, applications and time–required for accurate reporting and analytics.
IT Ops Mgmt in the New Virtualized, Software-defined WorldEMC
During this recorded webcast, you will hear from EMC and Enterprise Management Associates Inc. discuss leading approaches to manage your virtualized, software-defined environment. Learn how the EMC Service Assurance Suite for Virtual Data Center and Software-Defined environments, can help you deliver new services quickly and reliably, identify and resolve problems before service impact, and improve operational efficiency.
These slides--based on the webinar featuring Shamus McGillicuddy, senior analyst at leading IT analyst firm Enterprise Management Associates (EMA)--provide insights into leading Enterprise Hybrid Infrastructure Management (EHIM) solutions.
The slides also cover:
- The evolving EHIM requirements of the modern NOC and cross-domain operations center
- The points to consider when comparing enterprise EHIM vendors
- The 13 vendors included in this EMA Radar report
ESTA PRESENTACION NO DICE DE COMO HIZO APORTACIONES SOMBRE EL ORIGEN DE LA VIDA RICHTER. ESTE PRESENTACION FUE CREADO POR;
TANIA IBARRA CRUZ
CRISTINA RIVERA VILLALBA
FRANCISCO DE LA CRUZ LIRA
Strong history of delivering complex IT projects on time, within budget/specifications and without compromising performance by employing expertise in business planning, technology right-sizing, IT financial planning and operations management. Proficient in troubleshooting, resource allocation/maximization, change management, continued process improvement and new technology introduction. Experienced in creating scalable technology infrastructures from the ground up and expanding technology capabilities during growth and change. Possess integrated understanding of technical, liability, vulnerability and compliance perspectives related to managing IT security and risk issues; proven ability to apply technology initiatives to broad range of business operations through understanding of how technology solutions drive business results. Reputation for focused work ethic, exceptional infrastructure management capabilities and ability to successfully formulate advanced technology solutions that meet diversity of corporate/customer needs.
George C Larsen_ITSM 05302024.docx SlideSharegclarsen0415
Senior Technology Manager with extensive business experience in implementing and operating large-scale, complex enterprise solutions to deliver defined business outcomes including performance efficiency, control costs, and mitigate operational risk. Proven ability to significantly impact infrastructure stability, cost allocation, recovery, KPI, and metric reporting.
Leadership: Exceptional leadership abilities and the capacity to build, train, and mentor highly skilled technical service and operational teams. Strong communication and problem-solving skills with the ability to bridge technical and business audiences.
Operations Management: Proven ability in managing the efforts and activities of people, capital, and equipment resources to drive a fact-based decision-making culture and infuse energy into a business through new process development and Lean operating techniques.
Specialties: ITIL standard Processes: Service Strategy, Service Design, Service Transition, Service Operation, Infrastructure Operations, Infrastructure Services, Process Management, Capacity Management, Operating Level Agreements & Service Level Agreements, Managed Service Delivery, Continuous Service Improvement.
George C Larsen Resume IT Service Managementgclarsen0415
Award-winning Senior Technology Manager with extensive business experience in the implementation and operation of large-scale, complex enterprise solutions to deliver defined business outcomes including performance efficiency, control costs, and mitigate operational risk. Life cycle management expertise of ITSM-compliant solutions from ideation to user adoption. A successful leader with proven success in process improvement, automation, building, and managing highly skilled technical teams. Created efficiencies through the utilization of technologies, business acumen, and innovative solutions as well as influencing positive change across the enterprise.
System
Implementation: Highly skilled in all areas of strategic planning, process design, system development, release and performance testing, end-user training, and adoption. Proven ability to have a major impact on infrastructure stability, cost allocation and recovery, KPI, and metric reporting.
Leadership: Exceptional leadership abilities and the capacity to build, train, and mentor highly skilled technical service and operational teams. Strong communication and problem-solving skills with the ability to bridge technical and business audiences.
Operations
Management: Proven ability in managing the efforts and activities of people, capital, and infrastructure resources to drive a fact-based decision-making culture and infuse energy into a business through new process development and Lean operating techniques.
Specialties: ITIL standard Processes: Service Strategy, Service Design, Service Transition, Service Operation, Infrastructure Operations, Infrastructure Services, Process Management, Capacity Management, Operating Level Agreements & Service Level Agreements, Managed Service Delivery, Continuous Service Improvement.
High energy IT professional with a niche in improving IT processes, completing projects, improving the top and bottom line with minimal disruption to the workplace and customers across multiple departments and all vertical lines of operations.
1. ROBIN C. WILLIAMS
Sunnyvale, TX ♦ 972-741-8260 ♦ rocwilliams@icloud.com ♦ www.linkedin.com/in/rocwilliams
VP | DIRECTOR | SENIOR IT LEADER
Cloud Transformation | Strategic Planning | Process Reengineering | Automation | ITIL | Infrastructure
Performance Improvement | M&A Integration | Risk & Compliance | Global Team Building
Accomplished IT leader with a strong track record of collaborating with business partners to drive compliance,
innovation, process improvement, cost reduction and high-impact change for competitive advantage, revenue gain
and profit. Experience in both Fortune 500 and early-stage firms with mastery of multiple architectures including
Web, Client Server, Cloud and e-Commerce. Managed international teams of up to 180 professionals. Can
contribute by:
Aligning IT resources with rapidly changing business requirements
Reorganizing & revitalizing struggling IT programs and projects
Planning and executing rapid transformations and optimizations
Recruiting, developing and retaining teams of top performers
Energetic, out-front leader with a participative management style that challenges team members to excel. Received
a Master of Science degree in Electrical and Computer Engineering from Oklahoma State University and a BS
degree in Business/Finance from Oklahoma City University. Substantial additional technical and leadership
training: ITIL Foundations, Lean Six Sigma, Integral Leadership and Critical Thinking & Decision Making.
SELECTED ACCOMPLISHMENTS
Reengineered Cloud platform to meet strict FedRAMP requirements. New Federal information security
standard required Verizon infrastructure upgrade. Challenged engineering & security teams to find ways to retrofit
existing Cloud Platform inexpensively. Achieved Federal certification, protecting $150M in recurring revenue.
Launched consumer Cloud IaaS platform in 60 days. Terremark had opportunity to join VMWare in the launch of
vCloud Express and claim market leadership in consumer Cloud services. Directed design, development and
deployment of infrastructure within 60 days, leading to successful product launch at VMWorld Conference.
Architected Vulnerability Management Program to reduce risk. Acquisition of Terremark put spotlight on
Verizon security issues. Led cross-functional in formulating new, robust vulnerability management program.
Eliminated backlog of aged security issues and developed sustainable program for future vulnerability remediation.
Developed Agile Operations Framework to improve productivity 20%. With demand for engineering services
outpacing supply, applied Agile principals to IT engineering organization to streamline operations for faster
redirection of resources and to capitalize on emerging revenue opportunities. Improved IT productivity and morale.
CAREER HISTORY
Director, Operational Support Systems, Verizon Enterprise, 2011-2015. Following acquisition by Verizon, IT
operations responsibilities extended to include Colocation, Managed Services and Cloud portfolio of over 240
systems from both Terremark and Verizon Business. Saved millions through consolidation and virtualization.
Completed gap analysis, formulated and executed plans to meet more stringent HIPAA technical security controls.
Sr. Manager, Operational Support Systems, Terremark Worldwide, 2007-2011. Following acquisition by
Terremark, responsibilities extended to include IT-based systems management functions for Colocation, Cloud and
Managed Services. Launched new Cloud IaaS offerings for consumer and enterprise. Extended services into
Europe and Latin America and expanded vertical markets to include Healthcare, Federal and Public Sector.
Sr. Manager, Information Technology, Data Return, LLC 2003-2007. Responsible for multiple post-acquisition
efforts to consolidate and reorganize IT teams and systems including: Corporate IT, Network Engineering,
Information Security and Operational Support Systems. Achieved $2M annualized savings by eliminating hundreds
of non-essential systems. Reengineered processes reducing rework by 25% and increasing customer satisfaction.
Earlier: Employed by Divine as Manager, Monitoring Services, 2002-2003; Data Return as Manager of
Monitoring Services, 1999-2002; CompuCom Systems as Manager of Professional Services and Systems
Engineer, 1996-1999.
Personal: Married, 3 children. Enjoy family activities, reading, gardening, boating and playing golf.