Richard Mayberry is an experienced enterprise cloud architect with over 20 years in the technology industry. He has a proven track record of leading large-scale IT initiatives and infrastructure overhauls. His experience includes deployments, business intelligence, and managing teams of over 400 people. Currently, he offers strategic guidance and technical skills including public, private and hybrid cloud architecture, database administration, and network engineering.

1. Richard Mayberry
Address: 350 Sunset Hollow Road, West Chester, PA 19380
Phone: 610-716-7057
Email: r@mayberry.net
Enterprise Cloud Architect
20-year technology industry veteran with success leading enterprise-wide initiatives including deployments, business
intelligence and infrastructure overhauls. Offers a comprehensive IT, business and financial skillset. Success leading change
management as well as building platforms from scratch with measurable results.
Experience
Executive Engagement Manager 02/2014 - 06/2015
IPsoft, Inc., Philadelphia, PA
Senior onsite contact for a multi-million dollar line of business consisting of IT human resources, technology, and business
development for a Fortune 50 account at this Managed Services Provider. Led a 400-person global team who delivered
enterprise architecture, both database and network administration, application development and maintenance.
• Improved SLA compliance, meeting or exceeding helpdesk metrics including time to resolution, call volume and ticket
resolution rate; eliminated more than $100K in annual payouts to client
• Led rapid infrastructure deployments in support of a Top 250 website and associated promotion
Senior Director, Cloud 01/2011 - 01/2014
Broadview Networks, West Chester, PA
Led cloud architecture, design, engineering, provisioning as well as both pre and post-sales and this telecom that serviced
enterprises within banking, insurance real estate, healthcare pharmaceuticals and construction. CTO for the Cloud Business
Unit. Created strategy to ensure cradle-to-grave engineering support from the customer’s perspective. Controlled the service
delivery revenue stream.
• Architected a scalable multi-tenant cloud platform that was resold to clients; cloud built on a Hyper-V, CA, AppLogic,
VMware/VSphere; supported CentOS, Debian, Red Hat Enterprise Linux and Ubuntu Linux as well as Windows Server
2008/2012; annual revenues exceeded $40MM
• Recruited and led the Cloud Provisioning Team that was comprised of 35 engineers who adhered to ITIL and PMBOK
principles/standards, deployed scalable and secure hybrid and public cloud on behalf of clients, migrated customer data
and delivered both Tier II & III 24/7 support
• Introduced Desktop-as-a-Service (DaaS) with prepackaged applications by vertical for clients as well as created Disaster
Recovery (DR) as a Service solutions
• Combined pre and post-sales engineer duties, which created efficiencies in sales, support and service delivery; resulted
in improved client loyalty and retention
• Created Broadview University, a training program for pre-sales engineers, and incentivized team members to complete
training within six months of hire date
• Implemented service benchmarks that increased revenues by 28% and decreased costs by 43%
• Re-launched an existing and new customer base of 400+ companies across three continents
• Featured Speaker at Miami IT Expo for BC/DR Panel as well as the Cloud Computing Security Panel
Interim CTO 06/2010 - 01/2011
The Franklin Mint, Fort Lee, NJ
Recruited to lead IT change management. Enabled continued operation during sustained negative ROI. Directly managed a
16-person IT department to locate and implement cost-savings initiatives.
• Reduced IT overhead by 50% within 6 months through a reduction in force, cutting server room energy, renegotiating
contacts as well as outsourcing email and ecommerce hosting

2. • Improved ticket resolution time by 70% by building a helpdesk processes using SharePoint
• Migrated the ecommerce platform from Windows to Linux hosting, reducing overhead by $5K
• Evaluated and deployed a proof-of-concept that replaced Cisco VoIP with Asterisk and Digium
• Migrated 18 million legacy customs to SQL Server 2008 R2
• Created and implemented department policies using ITIL best practices
• Improved connectivity by designing deploying Fiber IP LAN/WAN
Sr. Consultant 07/2006 - 05/2010
Premier Systems Consultants & Architects, Avondale, PA
Enterprise Infrastructure Director for an IT team of 60. Led 78 administrators in a company-wide ITIL implementation in
support of a major patch initiative. Advised customers on ideal designs for growth, performance and management. Mentored
customers on best practices in systems and storage procedures. Designed end-to-end solutions for network, server and
storage infrastructure architectures
Partner/IT Director 05/2006 - 06/2010
Productive BT, Downingtown, PA
Business unit liaison to ensure designs aligned with strategy. Created and streamlined business and IT processes. Improved
server and storage infrastructure, administration as well as management.
Chief Technical Officer, ACL Ware, LLC, Wilmington, DE 12/2002 - 02/2004
Active Directory Architect, Engage Systems, Wilmington, DE 01/2001 - 02/2002
Director of Infrastructure, Cbase, Inc., Conshohocken, PA 07/1997 - 01/2001
Education
Master of Science in Electrical Engineering, West Chester University, West Chester, PA
Bachelor of Science in Computer Science, West Chester University of Pennsylvania, West Chester, PA
Military Service
Sergeant First Class, United States Marine Corps (Honorable Discharge)
Technical Skills
IT Services: Architecture, Engineering, Provisioning, Database Administration, Network Administration, Application
Development (Agile, Scrum and Waterfall), Maintenance and Helpdesk Management
Cloud/Hosted: Public, Hybrid and Private Architecture, Business Continuity & Disaster Recovery, Hosted Desktop, and
Infrastructure-as-a-Service (IaaS)
Operating Systems: Windows Server 2008/2013 & Hyper-V, VMware & VSphere, CentOS, Debian, HP-UX, Red Hat Enterprise
Linux and Ubuntu Linux
Cloud Services: Office365, Exchange, SharePoint, CRM, Azure, Box, Google Business Services, Citrix, Amazon Web Services
Networking: LAN, WAN, POP, SMTP, DHCP, TCP/IP, WINS, DNS, VPN, FTP, WiFI
Hardware: EMC: Clarion, VNX, VNX2, DataDomain, HP ProCurve, and, Cisco UCS, Nexus, Switch and Routers
Software: VMWare 4.1/5/5.5, VDI; Exchange 2010/2013 Server; IIS administration; Active Directory administration and design;
GHOST imaging; Veeam Backup and Replication; Symantec Backup Exec
Compliance: Sarbanes-Oxley (SOX), HIPPA, CFR 24 Part 11, SEC, PCI SAS 70 and SASE 16