1. ROBERT W. BRIGGS
314.828.8587 ▪ robert.briggs@alum.wustl.edu
Operations Logistics/Supply Chain P&L
Results-driven operations executive. Seasoned leader and change manager with more than
twenty years of hands-on experience. Sets clear objectives, expectations and priorities.
Employs process improvement methods and develops talent to drive performance to next level.
Expertise in strategic planning, quantitative analysis and written communication. Proven record
of leading change within organizations.
• Change Management – Army Operations Officer who re-engineered the mobilization
process for 2,500 clinical professionals. Reduced late arrival rates 45%. Increased
volunteer rates from less than 1% to more than 50%. Praised for building trust and
restoring equity to the process.
• Process Improvement – Amazon.com Director of Inventory Control who drove inventory
accuracy ranking from last to first in the distribution network.
• Personnel Development – Personally mentored, developed and evaluated more than
175 managers in private industry and the military.
• Financial Stewardship – Army Budget Officer who managed and audited the $189
million budget of a large trauma center and teaching hospital.
EXPERIENCE
UNITED STATES ARMY, 1988 – PRESENT
VP, Logistics & Supply Chain, 325th Combat Support Hospital, Independence, MO
Improve supply, budget, maintenance and transportation functions for a globally-deployable,
battle-ready, 248-bed trauma center. Lead and mentor 57 officers and enlisted soldiers.
• Crafted and executed seamless support plan for hospital’s three-week annual training
exercise
• Jumpstarted a lost-property investigation that idled for over a year.
VP, Business Practices Division, U.S. Army Medical Command, San Antonio, TX
Champion improvements for integrated healthcare system’s strategic business-planning process.
• Aligned and strengthened the linkage between enterprise and hospital performance metrics
• Formulated a 5-year budget to support the international realignment of Army force structure
Director, Medical Personnel Mobilization, Atlanta, GA and St. Louis, MO
Manage the mobilization of 2500 Army Reserve healthcare professionals to Iraq, Afghanistan,
Kuwait, Cuba and other nations in support of the Global War on Terror.
• Introduced multiple system reforms that streamlined mobilization and deployment processes
• Increased customer satisfaction by improving physician on-time arrival rates
VP, Budget and Finance, Brooke Army Medical Center, San Antonio, TX
Internal financial consultant and subject matter expert for the hospital CEO and CFO.
• Planned and executed $189 million operating budget for Army’s second largest hospital
• Wrote and managed over 80 strategic alliance agreements

2. ROBERT W. BRIGGS
314.828.8587 ▪ robert.briggs@alum.wustl.edu
Deputy Logistics Officer, Colorado Springs, CO
Provide commanding general with oversight of units’ logistics readiness posture.
• Directed a start-up staff section that collected and reported key performance metrics.
Medical Company Commander, Colorado Springs, CO
Direct the supervision, training, health, welfare and discipline of eighty medical personnel
(including nine physicians and dentists). Operate mobile medical, dental and air evacuation
facilities.
• Led company on international deployments to Kuwait and Canada
General Manager, Fayetteville, NC
Lead a 20,000 square-foot medical materiel distribution center. Provide medical logistic support
to Special Forces units. Plan support for strategic humanitarian and civic action missions.
• Increased order fulfillment rates from 90% to 99.3% through quantitative demand analysis
• Reduced mission planning time by 50% through publication of planning catalogs
I LOVE SIGNS, SAINT LOUIS, MO 2008 – 2010
President
Launch a commercial sign company specializing in large-format digital printing. C-level
responsibility for operations, finance, marketing, business development, supply chain, IT and HR.
• Earned 80% of revenue through network development and personal engagement
EXPRESS SCRIPTS, INC., MARYLAND HEIGHTS, MO 2003
Director, Member Choice Center
Plan and launch a call center-based communications campaign to identify and leverage
win-win-win opportunities for clients, beneficiaries and the firm.
• Created operations model used for capital budgeting and staffing
AMAZON.COM, COFFEYVILLE, KS 1999 - 2002
Process Improvement Manager/Six Sigma Black Belt
Improve inventory record accuracy in the Kansas Fulfillment Center.
• Drove inventory accuracy from worst to first through application of Six Sigma principles
• Developed, implemented and managed inventory management strategies that reduced
rework 80% and cut operating expenses $20 million
Business Labor Analyst
Create reporting systems to align the corporate objectives with facility performance metrics.
Manage deployment of a Computer Assisted Logistics Management system.
• Created balanced scorecard report used at all management levels to drive process
improvement
• Deployed firm’s first automated labor management system
EDUCATION
Olin Business School, Washington University in St. Louis, Executive MBA with honors 2003
University of Texas at El Paso, BBA with honors 1988
Princeton University, Economics 1984