Like electricity, DevOps will soon become a Must Have to allow companies to adapt and deliver solutions more quickly, rendering those who do not to the ash heap of the past. It provides the necessary framework for development and operations to work effectively together as one and with the business, removing unnecessary barriers and friction between them. This presentation outlines why you need to adapt and how to get started, with telling lessons from the field of those who have succeeded and failed.

1. Agile Software Delivery:
No Longer a Nice to Have
Robert Benefield
Evolve Beyond Ltd

5. Flexibility & Speed

6. Flexibility & Speed

7. What has Agile
Development Changed?

8. Product Idea Design Development Test Production

9. Product Idea Design Development Test Production

10. Product Idea Design Development Test Production

11. Product
Idea
Design Production

12. Product
Idea
Design Production
Production IS part of the Product!

13. Too Slow

14. Too Slow
Too Inflexible

15. Too Slow
Too Inflexible
... A lot Like Driving Blind

16. Are We Learning...
Product
Idea
Design Production

17. Are We Learning...
Product
Idea
Design Production
Faster

18. Are We Learning...
Product
Idea
Design Production
Faster
More Flexibly

19. Are We Learning...
Product
Idea
Design Production
Faster
More Flexibly
More
Transparently

20. Does DevOps Help?

22. CAMS

23. CAMS
• Culture

24. CAMS
• Culture
• Automation

25. CAMS
• Culture
• Automation
• Measurement

26. CAMS
• Culture
• Automation
• Measurement
• Sharing

27. CAMS
Transparency

28. CAMS
Transparency
Friction

29. How Can We Learn to
See?

30. Learning to See
Walking the GembaRobert Benefield - Evolve Beyond, Ltd 2013

31. Flow of Knowledge & Capabilities
• Information Radiators

32. Information Radiators
Robert Benefield - Evolve Beyond, Ltd 2013

33. Flow of Knowledge & Capabilities
• Information Radiators
• Finding & removing traps & bottlenecks
– High vs Low bandwidth
– SPoFs
– Organization & geographical silos
• Understanding noise/obfuscation sources
• Finding Friction

34. Where?

35. Who are they?
What is important to them?
Risk appetites
Internal vs External
Identify & Understand the Customer
Robert Benefield - Evolve Beyond, Ltd 2013

39. Operations Environment

40. Move from Fire Fighting to Fire Prevention
Understand proactive/reactive ratios
Find & Understand Friction Points
Make Causes Visible
Move Towards Prevention
Understanding Production Dynamics
Robert Benefield - Evolve Beyond, Ltd 2013

41. Understanding Production Dynamics
• Incidents
• Performance
• Workflow
Accepted Scheduled In
Progress
Blocked Done
T12
T12
T12
T12
T34 T19 T9
T16
T1
2 T2
2 T4
4 T5
4T6
2 T72

42. Team
Team
Team
Team
Unscheduled
Queue
Queue Master
Clarification
Queue
Prioritized
Queue
Task
Task
Task
Task
Work Board
Accepted Scheduled
In
Progress
Blocked Done
Visualize the workflow
Robert Benefield - Evolve Beyond, Ltd 2013

43. Environment Hygiene
• Snowflake vs Reproducible
– Manual vs Automation
– “Spray & Pray” vs Images vs Packages
• Authoritative Configuration Management
– ACID & versioning
• Dependency management
– Coupling
• Data Architecture
– Static, dynamic, transient data & structures

44. Delivery Pipeline

45. Build trends
Test trends
Information Sources
Robert Benefield - Evolve Beyond, Ltd 2013

46. Source Code
Information Sources
Robert Benefield - Evolve Beyond, Ltd 2013

47. Story Tieback
SCM

48. Information is powerful
Information brings focus & alignment
Information helps decision making
Information forms knowledge through
Learning
Information wants to be free
Robert Benefield - Evolve Beyond, Ltd 2013

49. Automate to improve flow and transparency
Automate to reduce people intensity & friction
Automate to instrument & find defects early
Don’t hide problems
...hiding prevents learning
Don’t lose touch with reality
Autonomation
Robert Benefield - Evolve Beyond, Ltd 2013

50. Collaboration

51. Operations is Part of the Delivery

52. Fire Warden
Spot arsonists and fire
hazards
Coordinate cross
functional fire prevention
Embedded Ops Leads
Robert Benefield - Evolve Beyond, Ltd 2013

53. Information Sherpa
Ensures information flow
Aligns tools, processes and
outcomes
Embedded Ops Leads
Robert Benefield - Evolve Beyond, Ltd 2013

54. Agility Is the Future...
Product
Idea
Design Production
... when it Enables Learning

55. QUESTIONS?
Robert Benefield - Evolve Beyond, Ltd 2013