Akram Abbas A. Hamzawi is seeking a position utilizing his 8+ years of experience handling business systems like SAP and training systems. He currently works as a Training Systems Analyst for Yanbu National Petrochemical Company, where he administers training systems and ensures compliance with learning and development programs. Previously he worked as an SAP Authorization & Organization Administrator for the same company, where he managed user authorizations, organizational structures, and ensured compliance with policies. He has various technical certifications and a Associate Degree in Information Technology.
Ronel M. Balino is seeking a position that allows him to further develop his personal skills and receive additional training. He has over 4 years of experience in the automotive service industry, most recently as a Job Controller at Honda Cars Carmona where he manages workshop intake and jobs, computes technician efficiency, and prepares daily and monthly reports. Balino also has experience as a Service Technician where he performed maintenance, diagnosed issues using Honda's diagnostic system, and ensured vehicles met standards. He received automotive technology training in college and has participated in ongoing technical seminars through his employer.
SRRK IT Ltd submitted a proposal to develop a field attendance mobile app for tracking employee attendance, customers, and sales. The app will use GPS to track employee location and allow photo uploads. It will include admin and user interfaces. The proposal estimates the project will take 45 days to develop at a cost of 220,000 BDT using a team of 5 developers. Payment and warranty terms are also outlined.
The document provides information about a school management software system called Vidyapith School Solution. It describes the key features and modules of the software, including student management, academic management, fees management, attendance management, and SMS management. It also includes a price quotation and proposal for Kashabpur Pilot School and College to implement the Vidyapith School Solution for BDT 30,000 with ongoing monthly service charges.
Sudhir Achari P is a technician with over 10 years of experience working on commercial vehicles like buses and trucks. He has worked for several automotive dealers in India and is currently employed by Alshirawi Enterprises in Dubai as a technician. He has extensive knowledge of diesel engines, diagnostic tools, and repairing various vehicle systems. He is skilled in troubleshooting issues, communicating with customers, and ensuring a high quality of service.
The document proposes a school management software called Vidyapith School Solution to Chittagong University School and College. It includes modules for student management, class management, academic management, course management, section management, teacher management, fees management, result management, notice management, routine management, and attendance management. It also offers after sales support services like free training, domain and hosting support, yearly software updates, and quick complaint resolution.
iWeb Technology Solutions Pvt. Ltd. develops web-based business applications using its Agilewiz platform to help enterprises and educational institutions improve business processes. Agilewiz allows for rapid, codeless development of applications like ERP and education management systems. It provides built-in workflows, is device independent, and can be customized through an intuitive drag-and-drop interface. iWeb follows quality standards and a structured implementation process to ensure successful project delivery.
VRmNet is a web-based training portal from Haag-Streit Simulation featuring course content and evaluation functionality. Educators can use VRmNet to set-up users, manage courses and analyse learner performance. Through the networking feature of Haag-Streit Simulation's medical simulators, all learning materials, user and training data can be stored and securely accessed via any PC or mobile device, 24/7.
Institute Management System ( IMS Expert)Guru iNfoways
Institute Management System ( IMS Expert ) is a software for small and medium educational institute. With the help of IMS Expert they can manage their students, fee, branches, expenditure, batches etc.
Ronel M. Balino is seeking a position that allows him to further develop his personal skills and receive additional training. He has over 4 years of experience in the automotive service industry, most recently as a Job Controller at Honda Cars Carmona where he manages workshop intake and jobs, computes technician efficiency, and prepares daily and monthly reports. Balino also has experience as a Service Technician where he performed maintenance, diagnosed issues using Honda's diagnostic system, and ensured vehicles met standards. He received automotive technology training in college and has participated in ongoing technical seminars through his employer.
SRRK IT Ltd submitted a proposal to develop a field attendance mobile app for tracking employee attendance, customers, and sales. The app will use GPS to track employee location and allow photo uploads. It will include admin and user interfaces. The proposal estimates the project will take 45 days to develop at a cost of 220,000 BDT using a team of 5 developers. Payment and warranty terms are also outlined.
The document provides information about a school management software system called Vidyapith School Solution. It describes the key features and modules of the software, including student management, academic management, fees management, attendance management, and SMS management. It also includes a price quotation and proposal for Kashabpur Pilot School and College to implement the Vidyapith School Solution for BDT 30,000 with ongoing monthly service charges.
Sudhir Achari P is a technician with over 10 years of experience working on commercial vehicles like buses and trucks. He has worked for several automotive dealers in India and is currently employed by Alshirawi Enterprises in Dubai as a technician. He has extensive knowledge of diesel engines, diagnostic tools, and repairing various vehicle systems. He is skilled in troubleshooting issues, communicating with customers, and ensuring a high quality of service.
The document proposes a school management software called Vidyapith School Solution to Chittagong University School and College. It includes modules for student management, class management, academic management, course management, section management, teacher management, fees management, result management, notice management, routine management, and attendance management. It also offers after sales support services like free training, domain and hosting support, yearly software updates, and quick complaint resolution.
iWeb Technology Solutions Pvt. Ltd. develops web-based business applications using its Agilewiz platform to help enterprises and educational institutions improve business processes. Agilewiz allows for rapid, codeless development of applications like ERP and education management systems. It provides built-in workflows, is device independent, and can be customized through an intuitive drag-and-drop interface. iWeb follows quality standards and a structured implementation process to ensure successful project delivery.
VRmNet is a web-based training portal from Haag-Streit Simulation featuring course content and evaluation functionality. Educators can use VRmNet to set-up users, manage courses and analyse learner performance. Through the networking feature of Haag-Streit Simulation's medical simulators, all learning materials, user and training data can be stored and securely accessed via any PC or mobile device, 24/7.
Institute Management System ( IMS Expert)Guru iNfoways
Institute Management System ( IMS Expert ) is a software for small and medium educational institute. With the help of IMS Expert they can manage their students, fee, branches, expenditure, batches etc.
The document summarizes the water cycle, describing how water moves continuously through different reservoirs on Earth - from the oceans to the atmosphere through evaporation, within the atmosphere through condensation and precipitation, on the land through surface runoff into rivers and streams, and back to the oceans. The water cycle involves the exchange of energy through evaporation and condensation, influencing climate conditions. It is essential for maintaining life and ecosystems on the planet.
The document summarizes the grand opening of an event called Bulan Bahasa 2016. The event aimed to celebrate Sumpah Pemuda and socialize issues about the Indonesian language. It featured various performances including traditional dances, acoustic music, and concluded with thanks.
We use new data processing network, whereby the landings and cabin of the car elevator ar allocated with computer control system(CPU) which are are connected through serial transmission lines which results in more efficient and precise system control. The strong technical capacity throroughly solves the elevator noise and car shaking out of overload of traction machine system.
A empresa Acesso tem como missão reinventar contas bancárias para todos, tornando-se o meio de pagamento inovador e simples mais utilizado no dia a dia para promover inclusão financeira. A empresa possui cinco linhas de negócio principais e serviços por meio de sua extensa rede de mais de 200 mil pontos de recarga em todo o Brasil.
Esta estrategia de estudio brinda información y apoyo a los estudiantes para mejorar sus habilidades de lectura y redacción. Se enfoca en proporcionar recursos valiosos para el aprendizaje.
La Contrarreforma fue el movimiento de renovación religiosa impulsado por la Iglesia Católica en el siglo XVI en respuesta al avance del protestantismo. Tuvo como objetivos detener el avance protestante, revitalizar la fe católica y restaurar la disciplina del clero. La Iglesia Católica creó nuevas órdenes religiosas como los jesuitas y celebró el Concilio de Trento para reafirmar sus doctrinas y sacramentos. Esto, unido a las guerras religiosas entre estados cat
El documento describe brevemente la historia de la computación en la UNAM y México desde 1958 hasta el 2000. En 1958, la UNAM instaló la computadora IBM 650. En 1960, adquirió la computadora más avanzada Bendix G15. En 1982, aparecieron las primeras computadoras personales de IBM en México. En 1984, Apple inauguró su primera fábrica de microcomputadoras en México. En 2000, IBM comercializó la supercomputadora RS/6000.
This document provides information about forming verbs in the simple past tense in English. It discusses:
1) Regular verbs are formed by adding "-ed" to the base form (worked, cleaned). Irregular verbs have unique past forms (begin/began, lose/lost, meet/met).
2) Examples are given of verbs in the simple past positive and negative forms (I played/I did not play).
3) Questions in the simple past are formed with "did" plus the base verb (Did you play? Did she go?). Short answers are yes/no plus the subject.
Leslie Guthrie has experience with a variety of design projects including event fliers, movie posters, photography, web page layout, magazine spreads, social media marketing, and slide design.
1) The passage discusses the language used by drug addicts in some countries.
2) Drug addicts form small groups and have developed their own peculiar language filled with self-created words and expressions, making their speech unintelligible to outsiders.
3) Their international vocabulary, with many American terms, allows drug users to communicate and buy drugs from one another when traveling outside their home country.
La Liga Deportiva Cantonal de Pujili tiene como misión contribuir a la formación integral de la población a través de la práctica del deporte y la educación física. Ofrece servicios como el fomento deportivo en la comunidad y la formación de talentos deportivos para la provincia. Sus fortalezas incluyen el trabajo en equipo y la buena infraestructura administrativa, mientras que sus debilidades son los recursos económicos limitados y la falta de infraestructura adecuada para diferentes disciplinas deportivas.
Las plantas pueden fabricar su propia comida a través de la fotosíntesis utilizando agua, dióxido de carbono y luz solar. Absorben agua y minerales a través de las raíces y producen savia elaborada que circula por los vasos conductores de la planta, proporcionando nutrientes a todas las partes de la planta. Debido a que pueden producir su propio alimento, las plantas se consideran organismos autótrofos.
Filigrana Neisar es una empresa de joyería que aplica varios procesos de logística inversa en la fabricación de sus productos para reducir costos y desperdicios, como probar y devolver materiales defectuosos, reutilizar esquirlas y limaduras, reparar o rehacer piezas devueltas, y reusar soldadura, ácido y recipientes. Aunque la empresa no conoce los conceptos técnicos de la logística inversa, sus prácticas de fabricación sin desperdicios cumplen con sus objetivos.
Un producto es un bien, servicio o idea que satisface las necesidades de los consumidores. Los productos pueden clasificarse en tres niveles: básico, real y aumentado. Las empresas desarrollan una cartera de productos que incluye diferentes líneas de productos homogéneos. Los productos se clasifican según su tangibilidad en materiales o servicios. Los atributos de un producto incluyen factores físicos, funcionales y psicológicos. La marca, el envase y la etiqueta son componentes importantes de un producto.
This document provides information about Laitin Decorative Painting Factory, a manufacturer of wall art. It lists the company name, contact information, address, and describes the factory's production lines, painting studio, packing methods, and shipment process. The factory produces wall art through a series of painting and digital printing production lines, hand painting studios, and packs the finished artworks using various methods before shipping.
The document lists Apple computer products released between 1976 and 1993, including the Apple I, Apple II, Apple III, Apple Lisa, original Macintosh, and various Macintosh models such as the Macintosh Plus, Macintosh SE, PowerBook, and Macintosh Centris. It provides a chronological overview of the major computers released by Apple during the early history of the company.
How elearning help_you_to_scale_business__Igor Gaponov
This document discusses how to build and implement an effective eLearning system to train employees. It recommends choosing eLearning software like iSpring Suite that allows quick content creation and an optimized training process. The document outlines four steps: 1) building an eLearning system, 2) speeding up newcomer preparation, 3) detecting bottlenecks through training audits, and 4) certifying employees with online tests. The overall goals are to reduce training time and costs while increasing the number of trained staff through eLearning.
[COS] [OfficialCirclesContent] Circles of Success - Train End-Users for Faste...PratikStha4
The document discusses joining the Salesforce Success Community to engage with experts, access resources, and collaborate in your preferred language. It provides instructions for joining, noting you need to select groups and use your Salesforce credentials. It also mentions additional language-specific groups for collaborating in French, German, Spanish, Japanese, and Portuguese.
Sarala Nachimuthu is a 35-year-old Malaysian female seeking a challenging position in process management. She has over 10 years of experience in IT service management including as Head of Quality for the APAC region at T-Systems, where she led teams and ensured quality of service delivery. Previously she worked as an SAP Access User Administrator at Shell International, where she supported SAP and GSAP systems and users. She holds a Bachelor's degree in Information Technology and certifications in ITIL and Six Sigma.
Achieving Awesome Adoption Through Training & Support v1Louise Lockie
This document discusses best practices for training users on Salesforce to achieve successful adoption. It recommends that training is key to adoption, builds confidence, and avoids bad habits. It provides tips for planning training, such as determining attendee needs, scheduling, and environment setup. Logistics like confirming attendance and preparing materials are also covered. When delivering training, the document advises tailoring content to user roles, translating technical terms, explaining processes, and incentivizing users. It stresses the importance of post-training support through monitoring, communication, online resources, and being available to help users.
The document summarizes the water cycle, describing how water moves continuously through different reservoirs on Earth - from the oceans to the atmosphere through evaporation, within the atmosphere through condensation and precipitation, on the land through surface runoff into rivers and streams, and back to the oceans. The water cycle involves the exchange of energy through evaporation and condensation, influencing climate conditions. It is essential for maintaining life and ecosystems on the planet.
The document summarizes the grand opening of an event called Bulan Bahasa 2016. The event aimed to celebrate Sumpah Pemuda and socialize issues about the Indonesian language. It featured various performances including traditional dances, acoustic music, and concluded with thanks.
We use new data processing network, whereby the landings and cabin of the car elevator ar allocated with computer control system(CPU) which are are connected through serial transmission lines which results in more efficient and precise system control. The strong technical capacity throroughly solves the elevator noise and car shaking out of overload of traction machine system.
A empresa Acesso tem como missão reinventar contas bancárias para todos, tornando-se o meio de pagamento inovador e simples mais utilizado no dia a dia para promover inclusão financeira. A empresa possui cinco linhas de negócio principais e serviços por meio de sua extensa rede de mais de 200 mil pontos de recarga em todo o Brasil.
Esta estrategia de estudio brinda información y apoyo a los estudiantes para mejorar sus habilidades de lectura y redacción. Se enfoca en proporcionar recursos valiosos para el aprendizaje.
La Contrarreforma fue el movimiento de renovación religiosa impulsado por la Iglesia Católica en el siglo XVI en respuesta al avance del protestantismo. Tuvo como objetivos detener el avance protestante, revitalizar la fe católica y restaurar la disciplina del clero. La Iglesia Católica creó nuevas órdenes religiosas como los jesuitas y celebró el Concilio de Trento para reafirmar sus doctrinas y sacramentos. Esto, unido a las guerras religiosas entre estados cat
El documento describe brevemente la historia de la computación en la UNAM y México desde 1958 hasta el 2000. En 1958, la UNAM instaló la computadora IBM 650. En 1960, adquirió la computadora más avanzada Bendix G15. En 1982, aparecieron las primeras computadoras personales de IBM en México. En 1984, Apple inauguró su primera fábrica de microcomputadoras en México. En 2000, IBM comercializó la supercomputadora RS/6000.
This document provides information about forming verbs in the simple past tense in English. It discusses:
1) Regular verbs are formed by adding "-ed" to the base form (worked, cleaned). Irregular verbs have unique past forms (begin/began, lose/lost, meet/met).
2) Examples are given of verbs in the simple past positive and negative forms (I played/I did not play).
3) Questions in the simple past are formed with "did" plus the base verb (Did you play? Did she go?). Short answers are yes/no plus the subject.
Leslie Guthrie has experience with a variety of design projects including event fliers, movie posters, photography, web page layout, magazine spreads, social media marketing, and slide design.
1) The passage discusses the language used by drug addicts in some countries.
2) Drug addicts form small groups and have developed their own peculiar language filled with self-created words and expressions, making their speech unintelligible to outsiders.
3) Their international vocabulary, with many American terms, allows drug users to communicate and buy drugs from one another when traveling outside their home country.
La Liga Deportiva Cantonal de Pujili tiene como misión contribuir a la formación integral de la población a través de la práctica del deporte y la educación física. Ofrece servicios como el fomento deportivo en la comunidad y la formación de talentos deportivos para la provincia. Sus fortalezas incluyen el trabajo en equipo y la buena infraestructura administrativa, mientras que sus debilidades son los recursos económicos limitados y la falta de infraestructura adecuada para diferentes disciplinas deportivas.
Las plantas pueden fabricar su propia comida a través de la fotosíntesis utilizando agua, dióxido de carbono y luz solar. Absorben agua y minerales a través de las raíces y producen savia elaborada que circula por los vasos conductores de la planta, proporcionando nutrientes a todas las partes de la planta. Debido a que pueden producir su propio alimento, las plantas se consideran organismos autótrofos.
Filigrana Neisar es una empresa de joyería que aplica varios procesos de logística inversa en la fabricación de sus productos para reducir costos y desperdicios, como probar y devolver materiales defectuosos, reutilizar esquirlas y limaduras, reparar o rehacer piezas devueltas, y reusar soldadura, ácido y recipientes. Aunque la empresa no conoce los conceptos técnicos de la logística inversa, sus prácticas de fabricación sin desperdicios cumplen con sus objetivos.
Un producto es un bien, servicio o idea que satisface las necesidades de los consumidores. Los productos pueden clasificarse en tres niveles: básico, real y aumentado. Las empresas desarrollan una cartera de productos que incluye diferentes líneas de productos homogéneos. Los productos se clasifican según su tangibilidad en materiales o servicios. Los atributos de un producto incluyen factores físicos, funcionales y psicológicos. La marca, el envase y la etiqueta son componentes importantes de un producto.
This document provides information about Laitin Decorative Painting Factory, a manufacturer of wall art. It lists the company name, contact information, address, and describes the factory's production lines, painting studio, packing methods, and shipment process. The factory produces wall art through a series of painting and digital printing production lines, hand painting studios, and packs the finished artworks using various methods before shipping.
The document lists Apple computer products released between 1976 and 1993, including the Apple I, Apple II, Apple III, Apple Lisa, original Macintosh, and various Macintosh models such as the Macintosh Plus, Macintosh SE, PowerBook, and Macintosh Centris. It provides a chronological overview of the major computers released by Apple during the early history of the company.
How elearning help_you_to_scale_business__Igor Gaponov
This document discusses how to build and implement an effective eLearning system to train employees. It recommends choosing eLearning software like iSpring Suite that allows quick content creation and an optimized training process. The document outlines four steps: 1) building an eLearning system, 2) speeding up newcomer preparation, 3) detecting bottlenecks through training audits, and 4) certifying employees with online tests. The overall goals are to reduce training time and costs while increasing the number of trained staff through eLearning.
[COS] [OfficialCirclesContent] Circles of Success - Train End-Users for Faste...PratikStha4
The document discusses joining the Salesforce Success Community to engage with experts, access resources, and collaborate in your preferred language. It provides instructions for joining, noting you need to select groups and use your Salesforce credentials. It also mentions additional language-specific groups for collaborating in French, German, Spanish, Japanese, and Portuguese.
Sarala Nachimuthu is a 35-year-old Malaysian female seeking a challenging position in process management. She has over 10 years of experience in IT service management including as Head of Quality for the APAC region at T-Systems, where she led teams and ensured quality of service delivery. Previously she worked as an SAP Access User Administrator at Shell International, where she supported SAP and GSAP systems and users. She holds a Bachelor's degree in Information Technology and certifications in ITIL and Six Sigma.
Achieving Awesome Adoption Through Training & Support v1Louise Lockie
This document discusses best practices for training users on Salesforce to achieve successful adoption. It recommends that training is key to adoption, builds confidence, and avoids bad habits. It provides tips for planning training, such as determining attendee needs, scheduling, and environment setup. Logistics like confirming attendance and preparing materials are also covered. When delivering training, the document advises tailoring content to user roles, translating technical terms, explaining processes, and incentivizing users. It stresses the importance of post-training support through monitoring, communication, online resources, and being available to help users.
Achieving Awesome Adoption Through Training and SupportSalesforce Admins
This document discusses best practices for training users on Salesforce to achieve successful adoption. It recommends that training is key to adoption and avoiding bad habits. It provides tips for planning training, such as determining attendee needs, scheduling, and environment setup. Specific tips are given for delivering training, such as keeping it relevant, explaining "why", and incentivizing users. The document stresses that ongoing support is also needed for users to keep their skills up to date through user guides, communication via Chatter, and being available for help.
Mary Preston is seeking a new role and provides her CV. She has over 40 years of experience in administrative roles including secretarial, customer support, and sales support positions. Her most recent role was as a Customer Support Executive from 2016-2016 at AutoTrader South Africa providing technical support and onboarding for dealers. She has excellent customer service, technical, and communication skills.
This document outlines an assignment to analyze the dimensions of quality for a selected product or service. Students are asked to choose something they are familiar with and examine its performance, features, conformance, reliability, experience, aesthetics, durability, and service quality. They will complete a template and are encouraged to include additional details like images. Students can submit their assignment as a PowerPoint or video online and provide the link for peer review. The goal is to help students better understand quality dimensions through hands-on analysis of a real example.
IT ServiceDesk is a department as the only single point of contact with the users and the IT section. Evaluation, measurement of success of the supporting activities of the IT department include: service quality, satisfaction and the IT service users. Therefore, to serve customers the best: To understand needs of customers, facilitating the satisfaction level about the IT service quality, service attitude, service renovation…. Service Desk Analyst training course is designed to help participants to have professional knowledge and working skills for IT Service Desk staff.
Our training course encourages the participation in the group discussions of the learners to make sure that they understand fully and clearly the role and responsibilities of the Service Desk. Learners will study more about the significance of the customer relation management, the related experience, necessary skills that each expert should have to main and develop the good relationship with customers and the internal departments of the company.
This document is a resume for Alam Shaik. It summarizes his objective of seeking a challenging career leveraging 3 years of trade marketing experience and 5 years of manufacturing experience. It then outlines his educational qualifications including a diploma in electronics and communication and pursuing a bachelor's degree in business administration. Finally, it details his work experience including his current role as a trade marketing coordinator and previous roles in supply chain management at Siemens and Titan Time Products providing production planning, quality control, and process improvement support.
Stony Point is a Salesforce training company founded in 2011 that employs 27 trainers, 9 of whom are Salesforce certified instructors. They offer technical, end user, and custom training programs. Their custom programs include curriculum development, manager training sessions, end user training sessions, and follow up support. They also offer standard training classes and have experience training AppExchange partners and customers. The document emphasizes that manager training leads to higher adoption rates and retention requires ongoing reinforcement. It provides options for customizing a training program to meet an organization's needs and budget.
Richard Simon has over 25 years of experience in accounts, finance, customer service, business development, sales, operations, training and administration. He has worked in various industries including insurance, automotive, pharmaceuticals, and currently works as a Senior Associate at Converygs Pvt Ltd. He has a strong background in accounting, financial reporting, budgeting, funds management, and systems implementation. He is also experienced in training, performance management, and leading teams.
Haitham Tawfik is an Egyptian national seeking an accounting or business position. He has a bachelor's degree in accounting from Ain Shams University and over 10 years of experience. His most recent role was quality assurance control at Delta Insurance Company, where he tested systems, planned new products, and administered user privileges. Previously he worked as a senior financial accountant for Al-Ashry Group, preparing financial statements and budgets. He is proficient in Microsoft Office, Oracle, and has certifications in ICDL and life insurance.
Mahmoud Hamza has over 15 years of experience in customer service, sales, and training roles in the telecommunications industry. He is currently an Associate at Orange Egypt where he leads projects to improve sales processes and systems. Previously he held training and process enhancement roles at Mobinil and LINK dsl. Hamza has a degree in Management Information Systems and is fluent in English and beginner level French.
Richard Simon has over 20 years of experience in accounts, finance, customer service, business development, sales, operations, administration, training and insurance. He has a background in accounting and is proficient in business processes and IT implementations. Currently he works as a Senior Associate at Converygs Pvt Ltd, where he is responsible for various operations, business development, training, administration and finance functions. Previously he has worked for Noida Customer Care Pvt. Ltd. (Aviva Insurance) as a Lead Coach/Trainer and in other roles focused on commercial operations, distribution, finance and administration. He has an educational background that includes several masters and bachelors degrees in fields such as management, business administration, commerce and insurance
Rashad Jenkins has over 5 years of experience in customer success roles at VMware, including currently serving as a Team Lead for the Customer Success Team. Prior to this role, he was an Account Manager for the same team where he helped achieve a 91% customer renewal rate. He has a background of creating training materials, mentoring new team members, and acting as a subject matter expert for various VMware products and services.
ERP4Institute is an ERP solution developed for educational institutions to better manage operations and enable decision making. It streamlines processes from admissions to placement and facilitates successful management through customizable modules. The solution strengthens relationships within the institution community and offers a comprehensive and user-friendly interface to centralized information. It addresses the need for a centralized resource to manage institutional information and operations.
The document outlines the responsibilities of a Commercial Operations Manager which include:
1. Ensuring quality service delivery and compliance with SLAs across teams and branches.
2. Introducing processes and reporting to monitor operations, drive performance and ensure efficiency.
3. Embedding a culture of continuous improvement.
4. Managing projects to implement operational improvements and meet deadlines.
The document provides a summary of qualifications for Susan Schirmer including over 13 years of experience in training and developing training materials. She has held roles as a Trainer Coordinator, Supervisor of Provider Data Management, and Senior Service Center Trainer. Her experience includes writing training documentation, presenting classroom and online training, testing systems, and analyzing business needs to develop effective training programs.
1. Akram Abbas A. Hamzawi
Objective
Seeking a position where I can use my 8+ years’ experience in handling company business systems as SAP
system and Training systems which can hinder company performance and growth
Personal Information
- Nationality: Saudi
- Date of Birth: 24/10/1983
- Status: Single
- Living in western province
Work Experience *for more details please refer to the attachments
From To Company Location Job Title
Sep,2015 Present Yanbu National Petrochemical Company (YANSAB) Yanbu
Training Systems
Analyst
Jun,2008 Sep,2015 Yanbu National Petrochemical Company (YANSAB) Yanbu
SAP & Organization
Administrator
Professional Courses and Certificates:
ADM940 SAP Authorization Concept
SAP Purchase Order/STO Creation
SAP MM 01 - Purchase Requisition & Service Entry Sheet
SAP HR Power User
SAP HR 01 - Organizational Management
Various ISO awareness Certificates
Business Simulation
MDRM end-user (Product & Services)
Business Continuity Management System (BCMS)
Education
2001 - 2007
University Yanbu Industrial College
Location Yanbu. Saudi Arabia
Degree Associated Degree (High Diploma)
Major Information Technology
Skills and Abilities
Ability to manage SAP authorization & Organization business related matter
Ability to manage systems by administrate, analyze, report and troubleshoot
Self-Motivated
Good Communication & Report Writing skills
Expert in using all Microsoft Office applications including VISIO
Remarkable professional appearance, dress, and attitude.
Proactive, Initiative and well Organized
Languages:
Interests and Activities
New technologies, swimming and football
Traveling around Europe helped develop my communication skills through
Meeting a variety of people.
Reference
Upon your request
Arabic Native Language
English Speaking, Writing and Reading
P.O.BOX 31396 Mobile # 055 - 4620058
Yanbu, Saudi Arabia E-mail: akram014@hotmail.com
2. Work Experience (in Details) :
2015 – Present
Training Systems Analyst
Scope:
To administrate all Training systems such as LMS, CAT & TRACCESS Software and facilitate its
correct usage and implementation in accordance to the learning and development program and
processes within the company. Also to support the Training & Development team and customers.
Roles & Responsibilities:
Ensure the compliance to EHSS
requirement.
1. Understand and achieve COMPANY EHSS objectives.
2. Ensure compliance to COMPANY EHSS policies and regulatory
requirement.
3. Attend and facilitate monthly EHSS meeting in department.
4. Report any unsafe condition (UCR), unsafe behavior & near miss.
5. Learn and share information of incident reports.
6. Provide improvement suggestion for work safety.
7. Attend required EHSS training & awareness as stated in business
objectives.
8. Support the implementation of EHSS/SHEM training program.
MANAGEMENT: MANAGEMENT:
Administration & Management
of LMSSystem
1. Create and add training courses, classes in LMS
2. Manage to add the yearly schedule plan of the in-house training
courses of COMPANY.
3. Provide report for SHEM training compliance as per approved SHEM
training matrix from LMS.
4. Prepare and sent the confirmation and reminder email to nominees
for the training course as per LMS enrollment.
5. Prepare monthly, quarterly and yearly LMS training report and send
to all the department.
6. Support to end user how to enroll and drop the courses and also
send email and follow-up with LMS support team if employees
face LMS related issue.
7. Follow-up with all instructors to conduct the training session to
avoid for reschedule.
8. Follow the training procedure/guideline for all the courses as
per eligibility.
9. Support to prepare the in-house training schedule and plan
(yearly basis) as per the target employees.
10. Follow-up to prepare visitor gate with Security Department for
the outside vendor who want deliver the training session.
11. Managing the overall target employees training data's.
12. Managing the LMS training attendance data's.
13. Assist and update the functional of the LMS system.
14. Provide support to customer upon request.
15. Facilitate and train new users to get access to use LMS.
16. Troubleshoot the LMS system to ensure smooth functionality of
the program.
17. Provide report from the system as requested from customer.
18. Upload learning resources in the system.
19. Manage system maintenance with COMPANY IT and system owner.
3. Administration & Management
of TRACCESS Cl system.
Administration & Management
of CAT System.
Management & Control of
Records.
Facilitate correct usage &
implementation of learning
& development program.
Customer Satisfaction (Help
Desk)
EHSS Compliance
1. Work with trainers to prepare Quarterly Management Report and
send to all the departments.
2. Support to prepare Quarterly Training Report for JQP completion
results.
3. Ensure continuity of the license of the system for legal usage.
4. Provide support to TRACCESS customer.
5. Troubleshoot TRACCESS system to ensure smooth functionality of the
program.
6. Provide report from TRACCESS as requested from customer.
7. Ensure the change request compliance for any changes in
TRACCESS system.
8. Manage system maintenance with COMPANY IT and system owner.
9. Manage system migration and version update with COMPANY IT I
Vendors
10. Ensure TRACCESS license renewal on annual basis.
System enrollment & implementation:
1. Manage & ensure CAT tool's function as well as provide user supports
for systems.
2. Produce various CAT reports as required by stakeholders.
3. Upload Competency Maps and assignto relevant positiongrades.
4. . Update links of learning interventions between CAT and LMS
courses (based on LMS course updates).
System User(s) Support:
1. Communicate with Company or COMPANY IT team or Talent
Management team for any competency tools' (CAT & Success Factor)
issues.
2. Manage version update or system upgradation.
3. Ensure CAT license renewal on annual basis.
1. Manage training records and ensure timely updates by all
Training Focal Points.
2. Produce quarterly report for the management.
3. Ensure the tool is always in up and available.
4. Provide access to the tool based on position requirements.
Conduct all training tools awareness to users to ensure they
understand and able to utilize them.
Communicate and support customers to satisfy their needs.
Ensure the compliance to EHSS requirement by:
1. Understand and achieve COMPANY EHSS objectives.
2. Ensure compliance to COMPANY EHSS policies and regulatory
requirement.
3. Attend and facilitate monthly EHSS meeting in department.
4. Report any unsafe condition (UCR), unsafe behavior & near miss.
5. Learn and share information of incident reports.
6. Provide improvement suggestion for work safety.
7. Attend required EHSS training & awareness as stated in business
objectives.
8. Support the implementation of EHSS/SHEM training program.
4. Other Training Activities:
Vendor Courses
Coordination with COMPANY for in-house training approved by GM
Communication
Vendor, Training Material and instructor CV
Quotation
Approval
COOP Student
Identification Number of COOP trainees
Budget Preparation for COOP and Exceptional Enrollment
Conduct induction program
Assigned Coop Student to respective Dept.
Monitoring the program implementation
Evaluation the program
Training Registration Process
L&D
T&D
Cancellation, Replacement
Training Invoices
Review & Reconcile
complain process
Approval
IDP
Compile & consolidate IDP submissions
Obtain approval
Implementation
Tracking & Reporting
Work Experience (in Details) :
2008 – 2015
SAP Authorization & Organization Administrator
Scope:
1) Encompasses all facets related to SAP Users’ administration, either via administration of Users through
User Maintenance Transaction or through Role Maintenance Transaction for the assignment of roles to
users.
2) Apply, Monitor and control all HR organization structures within SAP system, and ensure total complying
with company senior management direction.
3) Close co-ordinates with the line management, Employee Services and other related department with
regard employee statues changes and improvement.
Roles & Responsibilities:
Authorization:
1. Users Administrations
2. Create a and delete SAP/EP accounts
3. User lock/unlock
4. Users Password Change
5. Process all authorized user access requests
5. 6. Troubleshoot/Investigate users authorization issues
7. Monitor and maintain Segregation of Duties report.
8. Verify and process the delegation requests.
9. Review with company Power Users role assignments and validity of critical roles
10. Run and monitor SAP authorization reports.
11. Coordination with Competency Centre in solving SAP authorization problems.
12. Coordinate with the Authorization Management Team for any SAP security requirements.
13. Controlling SAP licenses by activating and deactivating SAP license for each SAP User.
14. Ensure the appropriate level of protection and adherence to the overall data security design.
15. Maintain SAP authorization audit trail.
16. Corporate & provide the Internal / External auditors with the requested information after COMPANY
management approval.
17. Meet SAP authorization requirements without complains from end users.
18. Cooperate and extended authorization support to end-users and power users.
19. Problem Solving – The job holder has to be able to define the nature of problems and adapt approaches
or solutions using significant elements of judgment.
20. Decision Making – Standardized practices and procedures.
21. Implement Company data security verification checklist
22. Escalate unresolved business issues to the competency center and ensure proper resolution
Organizational Management:
1. Create, Modify and Delete Positions, Persons and relationships
2. Monitor Company Organization Structure and Ensure the proper workflow
3. Generate & Review multiple HR reports due to required analysis
EHSS Compliance:
1. Support safety and environmental targets through SAP activities.
2. Ensure that SHE policies and principles are applied in the company’s contractual and like relationships
with others
3. Comply with all company SHE policies and procedures and ensure all SAP activities take account of the
same
Performance & Achievements by Years:
2016
1. Complete uploading all SHEM online courses in LMS among with continual tracking with LMS team
2. Completing SHEM training matrix along with all SHEM members and administrators
3. Organize Forklift training for polymer operation departments
4. Controlling all EHSS training courses & Enrollment process in the system
5. Conduct one safety meeting for the department
6. Attended Defensive Drive course conducted
7. Complete the annual medical checkup for this year
8. Completed all compliance courses required by the company
9. Complete reviewing all invoices received from Finance for the current year
10. Complete 2016 Co-op assigned jobs
11. Complete 2017 co-op plan
12. Created all YANSAB Special Courses in the system
13. Participate in company campaigns by creating purchase requisitions and arrange with the vendors to get
materials, Gifts and other supplementary
14. Train some colleagues to be able to create PR and SES in SAP
15. Prepared the budget and estimated values of 2016 Gifts and required materials for the department and
company events
16. Complete all online courses as:
Certified in 20 SHEM courses as per job matrix:
1) YANSAB:SHEM-01 EHSS Documentation & Control of Records
2) YANSAB: SHEM-00.07. Awards & Recognition
6. 3) YANSAB:SHEM-13.00 Environment Protection
4) YANSAB:SHEM-04.00 Training and Competence
5) YANSAB:SHEM-03.00 Operating & Maintenance Management System
6) YANSAB:SHEM-08.00 SAFE WORK PRACTICES
7) YANSAB:SHEM-12.06 HEAT AND COLD STRESS
8) YANSAB:SHEM-02.00 SAFER (SABIC Assurance program For EHSS Risks)
9) YANSAB:SHEM-12.01 ILLUMINATION
10) YANSAB:SHEM-11.01 PART#1 (CRISIS MANGMENT AND EMRGENCY RESPONSE)
11) YANSAB:SHEM-12.00 HEALTH & INDUSTRIAL HYGIENE
12) YANSAB: SHEM-00.01. Management Commitment, Accountability and
Responsibility
13) YANSAB: SHEM-00.00. Leadership and System Management
14) YANSAB:SHEM-11.03 TESTING AND MAINTENANCE OF EMERGENCY RESPONSE
EQUIPMENT'S
15) YANSAB:SHEM-11.00 EMERGENCY PLANNING AND RESPONSE
16) YANSAB:SHEM-08.10 unified work permit system
17) YANSAB:SHEM-08.08 PERSONAL PROTECTIVE EQUIPMENT (PPE)
18) YANSAB:SHEM-14.05 INFORMATION SECURITY
19) YANSAB:SHEM-14.00 SECURITY MANAGEMENT SYSTEM
20) YANSAB:SHEM-10 EHSS Incident Reporting, Classification, Investigation and
Analysis
Certified in Skill soft for below courses:
1) overcoming the barriers to decisiveness
2) Facilitation Skills
3) Establishing Team goal and responsibilities
4) time management
Objective: Target/Results: Weightage: Due Date: Status:
LMS administration by Creating OLT & ILT courses Ensure all activities which 30.0% 12/31/2016 Complete
Enrolling Participants are ongoing from Jan until
Training Roaster Dec. 2016 are completed in
Reporting functions time with no overdue and
System Troubleshooting issues.
Objective: Target/Results: Weightage: Due Date: Status:
Generate the monthly reports required by to ensure all data is correct 5.0% 12/31/2016 Complete
managements such as:
1) EHSS training hours rate as leading
KPI
2) Training Analysis as per categories
3) SHEM Online Report
Objective: Target/Results: Weightage: Due Date: Status:
SHEM training administration To Support SHEM04 EA in 20.0% 12/31/2016 Complete
Enable Training material under LMS all aspects related to
Completion YANSAB SHEM training matrix training systems such as:
Develop & publish training plan as per training
matrix
uploading Online courses,
SHEM Training tracking records creating Classes,SHEM
tracking & Reporting
,followups..etc
Objective: Target/Results: Weightage: Due Date: Status:
Review & Analyze 2016 Training invoices To Ensure all invoices 10.0% 12/31/2016 Complete
reviewed and analyzed
successfully on quarterly
basis and deliver to
7. company finance on time
Objective: Target/Results: Weightage: Due Date: Status:
Review and closure of 2014 & 2015 Training pending To Ensure all records are 15.0% 08/01/2016 Complete
invoices correct based n LMS and
deliver the outputs to
finance with clear
comments and figures
Objective: Target/Results: Weightage: Due Date: Status:
administrate CAT, Traccess & section's ECM system To Ensure all functions are 10.0% 12/31/2016 Complete
running smoothly and work
with system support unit
totroubleshoot the system
whenever needed
Objective: Target/Results: Weightage: Due Date: Status:
Co-op & HIEI Administration To Ensure the approval of 10.0% 10/01/2016 Complete
2017 Co-op Plan based on
approved budget and to
prepare a pointing system
For exceptional trainees.
To verify the data of
YANSAB HIEI trainees and
track their assessments
2015:
1. Working with COMPANY Procurement among with COMPANY IT to complete CHMS project
2. Working with COMPANY IT to complete e-SHEM project and assign the required access to COMPANY
employees
3. Complete SAP Authorization Course conducted by SAP Europe as per approved IDP
4. Complete updating SAP organization Chart along with HR for the new changes
5. Complete SAP authorization Procedure and guidelines
6. Conducting SAP authorization Training for my colleagues
7. Completing functional assignments related to FANAR +
8. Complete the new implementation of the new approved organization chart in SAP
9. Complete SAP user administration due to transfers, promotions, progressions, clearance and new joining
10. Complete SAP procurement activities related to Continuous Improvement
11. Complete invoicing settlement related to events, training and quality
12. Complete external SAP user administrations and role assignments
13. Complete delegation processes
14. Handling the material management in the department by creating all PR & SES
15. Complete employee attrition
16. Complete HR master data review
17. Complete segregation of duties
18. Troubleshoot and maintain SAP for COMPANY users
19. Complete self-assessment in CAT system
20. Complete all online SHEM courses in LMS
21. Complete budgeting COMPANY gifts for 2016
8. 2014:
1. Complete SAP organization cleansing along with HR.
2. Complete SAP authorization Procedure and guidelines
3. Closing audit findings
4. Conducting SAP authorization Training for new trainees
5. Completing Data Analysis for CEO Leadership Challenge Program - Reliability Project
6. Completing functional assignments related to FANAR +
7. Complete the job evaluation task along with COMPANY HR corporate
8. Complete the new implementation of the new approved organization chart in SAP
9. Complete SAP user administration due to transfers, promotions, progressions, clearance and new joining
10. Complete SAP procurement activities related to business planning
11. Complete invoicing settlement
12. Complete some events arrangements
13. Complete SSRS Authorization Tasks
14. Complete arrangement of gifts & trophies
15. Complete document controlling
16. Complete external SAP user administrations and role assignments
17. Complete manpower reporting
18. Complete delegation processes
19. Complete employee attrition
20. Complete HR master data review
21. Complete segregation of duties
22. Cooperate with COMPANY AMT for inter-affiliate role assignments
2013:
Objective:
Resolving internal & External SAP access Requests
Target:
to achieve 100%
completion
Weightage:
40.0%
Due Date:
12/31/2013
Status:
Complete
Objective:
maintaining the SAP Organization structure as per
the latest approved plan
Target:
to complete the process
100%
Weightage:
20.0%
Due Date:
12/31/2013
Status:
Complete
Objective:
prepare & Organize 2013 organizations manpower
plan by using MS VISIO
Target:
to complete it until
approval
Weightage:
5.0%
Due Date:
12/31/2013
Status:
Complete
Objective:
performing purchase requisitions to get the
required services and materials that related to
business planning such as manpower,events, Gifts,
training ..etc
Target:
to achieve 100%
Weightage:
20.0%
Due Date:
12/31/2013
Status:
Complete
9. Objective:
controlling business planning invoices related to
manpower, Quality and Material
Target:
to achieve 100%
Weightage:
5.0%
Due Date:
12/31/2013
Status:
Complete
Objective:
Controlling HR reports including attritions and
manpower and complete employee clearance
process
Target:
to achieve 100%
Weightage:
10.0%
Due Date:
12/31/2013
Status:
Complete
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LEGEND:
EHSS: Environment, Health, Safety & Security
SHEM: Safety Health Environmental Management
IDP: Individual Development Plan
Co-op: Cooperative Program (under graduate Training program)
LMS: Learning Management System
CAT: Competency Analysis Tool
TRACCESS: it’s a training system for job qualification program
JQP: Job Qualification Program
L&D: Learning & Development
T&D: Training & Development