Presentation från GRC 2014 den 15 maj. Kontakta gärna talaren om du har några frågor. Hela schemat för eventet hittar du här: http://www.transcendentgroup.com/sv/har-har-du-hela-schemat-for-grc-2014/
Kvalitetsmodellen vadå kvalitet januari 2014 Rättelse: Läs beskrivningen!!Elisabet Ahlqvist
Rättelse: Sedan en tid tillbaka rekomenderar jag inte längre SMARTA mål som det står på bild 42. Det som är mest problematiskt är "mätbart", vissa delar av biblioteksverksamheten går att följa men det är inte särskilt mätbart, och bör kanske inte heller mätas i traditionell mening. I stället kanske de bör följa upp med andra typer av beskrivningar som ändå gör att man kan följa utvecklingen och om målet har nåtts.
Grundföreläsning av kvalitetsmodellen som används av KB och de regionala biblioteksverksamheterna i den sk. "kvalitetsdialogen"
januari 2014
Att tänka processer beskriver översiktligt de viktigaste delerna av processynsättet. Till Sotra delar baserat på boken Ljungberg, Larsson: Processbaserad verksamhetsutveckling. 2012 och kursmaterial fårn konslutföretaget IRM (som ingår i Dataföreningens certifiering)
Presentation från GRC 2014 den 15 maj. Kontakta gärna talaren om du har några frågor. Hela schemat för eventet hittar du här: http://www.transcendentgroup.com/sv/har-har-du-hela-schemat-for-grc-2014/
Kvalitetsmodellen vadå kvalitet januari 2014 Rättelse: Läs beskrivningen!!Elisabet Ahlqvist
Rättelse: Sedan en tid tillbaka rekomenderar jag inte längre SMARTA mål som det står på bild 42. Det som är mest problematiskt är "mätbart", vissa delar av biblioteksverksamheten går att följa men det är inte särskilt mätbart, och bör kanske inte heller mätas i traditionell mening. I stället kanske de bör följa upp med andra typer av beskrivningar som ändå gör att man kan följa utvecklingen och om målet har nåtts.
Grundföreläsning av kvalitetsmodellen som används av KB och de regionala biblioteksverksamheterna i den sk. "kvalitetsdialogen"
januari 2014
Att tänka processer beskriver översiktligt de viktigaste delerna av processynsättet. Till Sotra delar baserat på boken Ljungberg, Larsson: Processbaserad verksamhetsutveckling. 2012 och kursmaterial fårn konslutföretaget IRM (som ingår i Dataföreningens certifiering)
This document provides an overview of textiles compliance and labeling requirements globally. It discusses regulations for care instructions, fiber content, fur/faux fur, leather/faux leather, footwear, general product labeling, country of origin, manufacturer/importer identity, stuffed/upholstered articles, infants/children's products, chemical restrictions and more. It also summarizes recent reforms to the Toxic Substances Control Act in the United States.
Kvalitetsbygget från teori till verklighet (Skapa byggstenar och se helheter ...Elisabet Ahlqvist
Bibliotekschefskonferens 20 november 2014. Fördjupning i den konceptuella kvalitetsmodellen. Utgår från flera olika teoretiska ansatser: Effektkedjan, Transaktionell kvalitetsutveckling, Tjänstedominerad logik, Systemsynsätt (systemteori) och Processyn
Konferensprogram: http://www.kb.se/aktuellt/utbildningar/2014/Bibliotekschefskonferens-19-20-november-2014/
Coating Methods was established in 1976 and has been providing services for over 40 years. The document appears to be about a company that specializes in coating services but does not provide many details about their methods or services. In 3 sentences or less, that covers the essential information provided.
PPAP defines the Production Part Approval Process requirements including production and bulk materials. It applies to internal and external suppliers of parts, materials, and services. PPAP requires full submission before shipping the first production parts in situations like a new part, engineering change, or process change. Submission levels range from 1 to 5 depending on the customer requirements, with level 3 as default. Records must be retained for the active lifetime of the part plus one year. Auditing PPAP involves verifying compliance with submission requirements, levels, dates, and customer specifications.
The Changes in ISO 9001:2015 in a Whole New LightVera Kofyan
The document provides an overview of key changes in ISO 9001:2015 compared to the previous version. It discusses how the new standard places greater emphasis on risk-based thinking, a process approach, and understanding an organization's context. It argues that the changes will help users focus on opportunities rather than just risks, think in terms of processes rather than individual actions, and tailor the standard to their unique situation rather than trying to fit a one-size-fits-all approach.
Key changes to ISO 9001:2015 and 7 steps of 7EpsilonMeghana Ransing
This presentation highlights key changes to the upcoming ISO 9001:2015 quality standard and describes how '7 steps of 7Epsilon' satisfy its various requirements on risk based thinking, organisational knowledge and management review.
Advanced Product Quality Planning (APQP) is a structured approach to product and process development that aims to ensure suppliers understand customer requirements and are able to meet them. It involves 5 phases - planning and defining the program, product design and development, process design and development, product and process validation, and feedback and assessment. The key goals of APQP are up-front quality planning, satisfying the customer, and supporting continual improvement. Common roadblocks to effective APQP implementation include a lack of management commitment, unclear responsibilities, and insufficient resources or knowledge.
This document is a reference manual for measurement systems analysis (MSA) published by the Automotive Industry Action Group (AIAG). It is copyrighted and was licensed to Magna International. The manual provides guidelines for evaluating the capability and accuracy of measurement systems used in automotive manufacturing. It describes methods for determining the stability, bias, linearity, repeatability, and reproducibility of variable measurement systems as well as methods for attribute measurement systems. The guidelines are intended to help users understand the factors that influence measurement systems and determine if their level of variation is acceptable for use.
Este documento presenta la segunda edición del manual "Control Estadístico de los Procesos". El manual fue desarrollado por un grupo de trabajo de DaimlerChrysler, Ford y General Motors para estandarizar los requisitos de calidad de proveedores. La segunda edición actualiza el manual original de 1991 para reconocer los cambios en las técnicas de SPC. El manual introduce conceptos básicos de SPC y gráficas de control para monitorear procesos.
What is a PPAP (production part approval process) and how does it work? We answer the basic questions about PPAP and how it's used in this presentation.
The document discusses the concept of cost of poor quality (COPQ) and how refreshing and implementing this old concept can help companies reduce costs and increase profits. It explains that COPQ consists of internal and external failure costs as well as appraisal and prevention costs. While companies typically spend 20% or more of sales on COPQ, reducing this cost through quality improvement initiatives like Six Sigma can provide significant savings. The document provides tips on how to establish a COPQ measurement system and priorities areas to focus on to lower COPQ.
The document provides an overview of APQP (Advanced Product Quality Planning) and PPAP (Production Part Approval Process). It defines APQP as a standardized product development process used by automakers and their suppliers. PPAP defines the requirements and procedures for approving a product or service for production. The purpose of APQP and PPAP is to ensure effective communication, identify potential issues early, and verify the supplier has the ability to meet all requirements before production starts.
The document discusses the Production Part Approval Process (PPAP), including when PPAP submissions are required, the different submission levels, and the forms and documents required for each submission level. A PPAP submission is needed for new parts, design or process changes, changes in suppliers, inactive tooling, and more. The default submission level is level 3, which requires samples, supporting data, a design record, a process flow diagram, and more. Level 1 requires only a warranty, while level 2 adds limited data and samples.
Normal distribution and sampling distributionMridul Arora
This document provides an overview of Chapter 5 from the textbook, which covers normal probability distributions. Section 5.1 introduces normal distributions and the standard normal distribution, including their key properties and how to interpret related graphs. It describes how any normal distribution can be transformed into a standard normal distribution for calculation purposes. Section 5.1 also shows how to find areas under the standard normal curve using the standard normal table. Section 5.2 discusses how to calculate probabilities for normally distributed variables by relating them to areas under the normal curve. It provides examples of finding probabilities and expected values.
Leather is created through the tanning of animal hides and skins to make them durable and flexible. The tanning process involves soaking, dehairing, bating, pickling, tanning, neutralizing, splitting, shaving, retanning, fat liquoring, drying, and finishing the hides through the use of vegetable or chromium salts to preserve the material over time. The leather manufacturing process transforms raw hides through several chemical processes and is impactful on the environment.
The new ISO 9001:2015 committee draft is published and distributed. There are changes which affect organizations who applied this standard. As it is among most famous ISO standards, follow up the changes would be critical and it is time to consider changes which might affect organizations' management systems.
ISO 9001-2015 Revision Training PresentationDQS Inc.
ISO 9001 is a great tool that is used for managing an organization and implementing continuous improvement. More than one million organizations worldwide are certified to ISO 9001 in order to help ensure that good quality products and services are provided to customers.
Get an in-depth overview of the upcoming changes to ISO 9001:2015, including:
- Revision timing and roll out
- Details on structure change
- In-depth review of changes including risk assessment
- Transitioning from ISO 9001:2008 to ISO 9001:2015 timing and requirements
- and more.
Leather tanning is the process of treating raw animal hides to prevent decay and make them suitable for use. It involves soaking, hair removal, pickling, and tanning the hides through either the more common chrome tanning process or vegetable tanning. Chrome tanning uses chemicals containing trivalent chrome to tan the hides over 8 hours, while vegetable tanning uses tannic acid extracted from tree bark over 2-4 days. After tanning, the hides undergo further processing like dyeing, rolling, and finishing to produce leather. Tanning can cause environmental impacts through air and water pollution from chemicals used. Methods to reduce impacts include reusing water, recovering chrome, using more efficient processes, and choosing vegetable tanning
This document provides an overview of textiles compliance and labeling requirements globally. It discusses regulations for care instructions, fiber content, fur/faux fur, leather/faux leather, footwear, general product labeling, country of origin, manufacturer/importer identity, stuffed/upholstered articles, infants/children's products, chemical restrictions and more. It also summarizes recent reforms to the Toxic Substances Control Act in the United States.
Kvalitetsbygget från teori till verklighet (Skapa byggstenar och se helheter ...Elisabet Ahlqvist
Bibliotekschefskonferens 20 november 2014. Fördjupning i den konceptuella kvalitetsmodellen. Utgår från flera olika teoretiska ansatser: Effektkedjan, Transaktionell kvalitetsutveckling, Tjänstedominerad logik, Systemsynsätt (systemteori) och Processyn
Konferensprogram: http://www.kb.se/aktuellt/utbildningar/2014/Bibliotekschefskonferens-19-20-november-2014/
Coating Methods was established in 1976 and has been providing services for over 40 years. The document appears to be about a company that specializes in coating services but does not provide many details about their methods or services. In 3 sentences or less, that covers the essential information provided.
PPAP defines the Production Part Approval Process requirements including production and bulk materials. It applies to internal and external suppliers of parts, materials, and services. PPAP requires full submission before shipping the first production parts in situations like a new part, engineering change, or process change. Submission levels range from 1 to 5 depending on the customer requirements, with level 3 as default. Records must be retained for the active lifetime of the part plus one year. Auditing PPAP involves verifying compliance with submission requirements, levels, dates, and customer specifications.
The Changes in ISO 9001:2015 in a Whole New LightVera Kofyan
The document provides an overview of key changes in ISO 9001:2015 compared to the previous version. It discusses how the new standard places greater emphasis on risk-based thinking, a process approach, and understanding an organization's context. It argues that the changes will help users focus on opportunities rather than just risks, think in terms of processes rather than individual actions, and tailor the standard to their unique situation rather than trying to fit a one-size-fits-all approach.
Key changes to ISO 9001:2015 and 7 steps of 7EpsilonMeghana Ransing
This presentation highlights key changes to the upcoming ISO 9001:2015 quality standard and describes how '7 steps of 7Epsilon' satisfy its various requirements on risk based thinking, organisational knowledge and management review.
Advanced Product Quality Planning (APQP) is a structured approach to product and process development that aims to ensure suppliers understand customer requirements and are able to meet them. It involves 5 phases - planning and defining the program, product design and development, process design and development, product and process validation, and feedback and assessment. The key goals of APQP are up-front quality planning, satisfying the customer, and supporting continual improvement. Common roadblocks to effective APQP implementation include a lack of management commitment, unclear responsibilities, and insufficient resources or knowledge.
This document is a reference manual for measurement systems analysis (MSA) published by the Automotive Industry Action Group (AIAG). It is copyrighted and was licensed to Magna International. The manual provides guidelines for evaluating the capability and accuracy of measurement systems used in automotive manufacturing. It describes methods for determining the stability, bias, linearity, repeatability, and reproducibility of variable measurement systems as well as methods for attribute measurement systems. The guidelines are intended to help users understand the factors that influence measurement systems and determine if their level of variation is acceptable for use.
Este documento presenta la segunda edición del manual "Control Estadístico de los Procesos". El manual fue desarrollado por un grupo de trabajo de DaimlerChrysler, Ford y General Motors para estandarizar los requisitos de calidad de proveedores. La segunda edición actualiza el manual original de 1991 para reconocer los cambios en las técnicas de SPC. El manual introduce conceptos básicos de SPC y gráficas de control para monitorear procesos.
What is a PPAP (production part approval process) and how does it work? We answer the basic questions about PPAP and how it's used in this presentation.
The document discusses the concept of cost of poor quality (COPQ) and how refreshing and implementing this old concept can help companies reduce costs and increase profits. It explains that COPQ consists of internal and external failure costs as well as appraisal and prevention costs. While companies typically spend 20% or more of sales on COPQ, reducing this cost through quality improvement initiatives like Six Sigma can provide significant savings. The document provides tips on how to establish a COPQ measurement system and priorities areas to focus on to lower COPQ.
The document provides an overview of APQP (Advanced Product Quality Planning) and PPAP (Production Part Approval Process). It defines APQP as a standardized product development process used by automakers and their suppliers. PPAP defines the requirements and procedures for approving a product or service for production. The purpose of APQP and PPAP is to ensure effective communication, identify potential issues early, and verify the supplier has the ability to meet all requirements before production starts.
The document discusses the Production Part Approval Process (PPAP), including when PPAP submissions are required, the different submission levels, and the forms and documents required for each submission level. A PPAP submission is needed for new parts, design or process changes, changes in suppliers, inactive tooling, and more. The default submission level is level 3, which requires samples, supporting data, a design record, a process flow diagram, and more. Level 1 requires only a warranty, while level 2 adds limited data and samples.
Normal distribution and sampling distributionMridul Arora
This document provides an overview of Chapter 5 from the textbook, which covers normal probability distributions. Section 5.1 introduces normal distributions and the standard normal distribution, including their key properties and how to interpret related graphs. It describes how any normal distribution can be transformed into a standard normal distribution for calculation purposes. Section 5.1 also shows how to find areas under the standard normal curve using the standard normal table. Section 5.2 discusses how to calculate probabilities for normally distributed variables by relating them to areas under the normal curve. It provides examples of finding probabilities and expected values.
Leather is created through the tanning of animal hides and skins to make them durable and flexible. The tanning process involves soaking, dehairing, bating, pickling, tanning, neutralizing, splitting, shaving, retanning, fat liquoring, drying, and finishing the hides through the use of vegetable or chromium salts to preserve the material over time. The leather manufacturing process transforms raw hides through several chemical processes and is impactful on the environment.
The new ISO 9001:2015 committee draft is published and distributed. There are changes which affect organizations who applied this standard. As it is among most famous ISO standards, follow up the changes would be critical and it is time to consider changes which might affect organizations' management systems.
ISO 9001-2015 Revision Training PresentationDQS Inc.
ISO 9001 is a great tool that is used for managing an organization and implementing continuous improvement. More than one million organizations worldwide are certified to ISO 9001 in order to help ensure that good quality products and services are provided to customers.
Get an in-depth overview of the upcoming changes to ISO 9001:2015, including:
- Revision timing and roll out
- Details on structure change
- In-depth review of changes including risk assessment
- Transitioning from ISO 9001:2008 to ISO 9001:2015 timing and requirements
- and more.
Leather tanning is the process of treating raw animal hides to prevent decay and make them suitable for use. It involves soaking, hair removal, pickling, and tanning the hides through either the more common chrome tanning process or vegetable tanning. Chrome tanning uses chemicals containing trivalent chrome to tan the hides over 8 hours, while vegetable tanning uses tannic acid extracted from tree bark over 2-4 days. After tanning, the hides undergo further processing like dyeing, rolling, and finishing to produce leather. Tanning can cause environmental impacts through air and water pollution from chemicals used. Methods to reduce impacts include reusing water, recovering chrome, using more efficient processes, and choosing vegetable tanning
Frontit seminarium: Engagerade medarbetare - nyckeln till hållbar förändringFrontit
För att driva igenom en förändring med lyckat resultat i en organisation krävs det engagerade och motiverade medarbetare. Men hur lyckas du göra det?
Detta seminarium kommer att handla om hur man lyckas med framgångsrikt förändringsarbete. Maria Yregård, Frontit, tillsammans med Katarina Hillman och Gisela Stockhaus från ICA Affärsservice delar vi med oss av exempel från verkligheten och berättar om hur de har lyckats uppnå både hårda och mjuka resultat i sitt arbete.
Med fokus nytta och effekt Lantmäteriet Projektverktygsdagen 2014Maria Björk
Med fokus på nytta och effekt - beskriver hur Lantmäteriet har arbetat strukturerat och målmedvetet att skapa en värdekultur genom att fokusera på nyttor och effekter. Maria Björk beskriver förändringsarbetet på Projektverktygsdagen 2014.
Utvecklandet av en strategisk plan för din internrevisionsaktivitetTranscendent Group
Presentation från GRC 2015 den 20 maj. Kontakta gärna talaren om du har några frågor. Hela schemat för eventet hittar du här: http://www.transcendentgroup.com/sv/har-har-du-hela-schemat-for-grc-2015/
Seminarium om hållbarhetsredovisningar hos Hallvarsson & Halvarsson - 1 september 2014. Trender och inspiration från skörden av hållbarhetsredovisningar;
• Tidens tecken: trender och utveckling bland svenska och internationella hållbarhetsledare – Carina Silberg och Miriam Thunborg
• Ramverk: introduktion av GRI-G4 och IntegratedReporting samt goda exempel från årets rapportskörd – Anita Lindberg och Lina Andersson
• Format: en titt på olika format och tips om vad som passar vem - Karolina Dubowicz och Karin Arrenfeldt
1. Risk och nya ISO 9001:2015
Tina Bohlin 2014-05-15
2. 2
Agenda
1. Vad är kvalitetsledning och ISO 9001?
2. 7 större förändringar med fokus på riskhantering
3. SIS/TK 304 Kvalitetsledning
3. Från Sverige till världen
4
ISO TC 176
94 P- & 24 O-members
Canada ordförande & sekretariat
SIS TK 304
Universitet
och högskolor
Företag
Intresseorganisationer
Myndigheter
Övriga
4. 8
Kvalitet
”Tillgodose kundernas behov
(uttalade och outtalade) och
infria deras (realistiska) förväntningar.”
Säkerställs genom att:
Ta reda på kundernas behov och förväntningar
Sätta upp mål för hur kundernas behov ska uppfyllas
Mäta om vi uppnår kvalitetsmålen
Rätta till brister i kvaliteten
5. 9
Har vi råd med hög kvalitet?
……eller är det bristande kvalitet
vi inte har råd med?
6. 10
Kvalitetsbristkostnader
Rättning av fel och omarbete
Hantering reklamationer och klagomål
Kassationer
------------------------------------------------------------
Väntetid/förseningar/onödig tidsåtgång
Felanalyser
Bristande planering
Ineffektiva system & angreppssätt
Medarbetarnas outnyttjade kreativitet
Merarbete/”vardagsfel”, ”Så har vi alltid gjort.”
Inköpta varor och tjänster som inte uppfyller
ställda krav
Badwill / förlorade intäkter
Bundet kapital (fakturor ligger obetalda medan
kunden väntar på rättelse / för stora lager)
7. 11
Kvalitetsutveckling –
en vinna-vinna situation
Kunden – behov tillgodoses på ett bättre sätt
Medarbetarna – färre saker går fel, arbetet
uppskattas och kompetensen tas tillvara
Ägarna – kostnaderna minskar och intäkterna ökar
9. ISO 9001 – historik och framtid
Utgåva 1 – ISO 9001:1987
Utgåva 2 – ISO 9001:1994
Utgåva 3 – ISO 9001:2000
Utgåva 4 – ISO 9001:2008
Utgåva 5 – Revidering 2012
Publicering sep. 2015
13
10. Varför revidering?
ISO 9001 behöver:
möjlighet att integreras med andra
ledningssystem
grund för de kommande 10-15 åren
möta komplexa organisationer
försäkra sig om att standarden möter alla olika
användare
öka organisationernas möjlighet att tillfreds-
ställa kundernas behov
11. Principer för kvalitetsledning (QMP)
1. Customer Focus
2. Leadership
3. Involvement of People
4. Process Approach
5. System Approach to
Management
6. Continual Improvement
7. Factual Approach to
Decision Making
8. Mutually Beneficial
Supplier Relationships
1. Customer Focus
2. Leadership
3. Engagement of People
4. Process Approach
5. Improvement
6. Evidence-based Decision
Making
7. Relationship Management
12. 7 större förändringar i ISO 9001:2015
Ökat fokus
på
ledarskap
Bredare
strategiskt
grepp
Process-
arbetet
Risk-
hantering
Ändrings-
hantering
Kontroll av
externa
produkter
och tjänster
Tjänste-
orientering
&
dokument-
hantering
29
13. Riskhantering istället för förebyggande åtgärder
Kap. 6.1 Åtgärder för att hantera risker och möjligheter
(Helt nytt kap. 6 Planering - Annex SL)
Förebyggande åtgärder – ersatt
Riskbaserat tankesätt
Organisationen ska själv avgöra vilka risker/möjligheter som
behöver hanteras
Kräver beslut om ”riskaptit” (undvika, minimera eller acceptera)
Definitionen på risk överensstämmer inte med ISO 31000
Ökat fokus
på
ledarskap
Bredare
strategiskt
grepp
Process-
arbetet
Risk-
hantering
Ändrings-
hantering
Kontroll av
externa
produkter
och tjänster
Tjänste-
orientering
&
dokument-
hantering
36
14. 6.1 Åtgärder för att hantera risker och möjligheter
När organisationen planerar KLS* ska den beakta de frågor som
hänvisas till i 4.1 och de krav som hänvisas till i 4.2 samt avgöra
vilka risker och möjligheter som behöver hanteras för att
– säkra att KLS kan ge avsett resultat
– förebygga eller minska oönskade effekter
– uppnå ständig förbättring.
Organisationen ska planera
a) åtgärder för att hantera dessa risker och möjligheter
b) hur den ska
– integrera och införa åtgärderna i processerna inom sitt KLS
– utvärdera om åtgärderna har gett avsedd verkan.
Ökat fokus
på
ledarskap
Bredare
strategiskt
grepp
Process-
arbetet
Risk-
hantering
Ändrings-
hantering
Kontroll av
externa
produkter
och tjänster
Tjänste-
orientering
&
dokument-
hantering
37
*KLS = Kvalitetsledningssystem
15. ISO 9001:2015 Tidplan
May 2013 CD
(Committee Draft)
May 2014 DIS
(Draft International Standard)
February 2015 FDIS
(Final Draft International Standard)
September 2015
Published International Standard
201520142013
16. SIS/TK 304 Kvalitetsledning
Arbetslivsresurs AR, Billerud Korsnäs, Bureau Veritas Certification,
CANEA Partner Group, Det Norske Veritas Certification , Deva
Mecaneyes, Ericsson, European-Quality Scandinavia, Försvarets
Materielverk FMV, Gidlöf Consulting, Goodpoint, GR Avd Meritea,
Göteborgs Universitet, Intertek Certification, ISS Facility Services,
Linnéuniversitetet, Lyreco, Nogap, P & L Nordic, Posten, Resalus,
Riksbyggen, Ringhals, Sandvik, Sandvik Machining Solutions Sverige,
Sandvik Materials Technology, SFK Certifiering, SP Sveriges Tekniska
Forskningsinstitut, SSC Swedish Space Corporation, Statens
institutionsstyrelse, Stockholm Vatten, Stora Enso,
Strålsäkerhetsmyndigheten, Swedac - Styrelsen för ackreditering &
teknisk kontroll, Swedish Tissue, Thörn & Co, Trafikverket, Vattenfall
Research and Development, Volvo Personvagnar, Volvo Technology,
Västra Götalandsregionen, QiM, Qualineer
17. Vill du veta mer?
Projektledare Tina Bohlin
Tel. 08-555 520 58
E-post: tina.bohlin@sis.se
www.sis.se/tk304
2014-05-16 62