RightScale Customer Use Case - Coupa
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RightScale Conference Santa Clara 2011: When getting started with a new technology, it’s helpful to hear the war stories and successes of those who have gone before us. We’re excited that several RightScale customers will share their experiences of how they have achieved agility in the cloud.
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RightScale Customer Use Case - Coupa
- 1. Coupa - Business Software Used by Real Businesses Hosted Completely in the Cloud Sanket Naik Senior Director of Operations, Coupa Software Watch the video of this presentation
- 5. 5 Coupa Cloud Goals • Trustworthy • Awesome customer experience • True Cloud • High ROI
- 6. 6 Coupa Cloud SaaS API INFRASTRUCTURE WEB APPLICATION CONFIGURATION DEPLOYMENT PaaS MANAGEMENT Rightscale Ruby on Rails/MySQL Capistrano MANAGEMENT Puppet IaaS Cloud (AWS) Cloud (Rackspace) Cloud (…) Cloud (…)
- 8. 8 Scale out 7:00am 8:00am 9:00am 10:00am 11:00am 12:00pm 1:00pm 2:00pm 3:00pm 4:00pm 5:00pm 6:00pm 7:00pm
- 9. 9 Avoid cloud vendor lock-in
- 11. 11 Thank You! • We’re Hiring • jobs.coupa.com • sanket.naik@coupa.com • @sanketnaik • www.linkedin.com/sanketnaik
Editor's Notes
- Founders came from Oracle where they saw customers use Amazon, Facebook, Google at home and then tired green terminals and spreadsheets at work for purchasing and expense management. Businesses were complaining about user adoption.
- Customer went from all stores over budget to all stores under budget to overall 8% under budgetRent-a-center – 18,000 users in 3,300 stores – users not showing up for training because too easy to use
- Coupa will be rolled out to 38,000 Subway stores worldwidePOs need to go to suppliers within an hour so that suppliers can deliver supplies and the store can be open for business the next day
- Trustworthy - Build a cloud that customers can trust to succeed and sales can trust to sellZero data lossSecureAlways onAwesome Customer Experience - Provide the most frictionless user experience to customers so that they can forget about Coupa and focus on their businessEasy to useFast PerformanceZero defectSeamless integrationTrue Cloud - Build a cloud that is truly elastic and resilientFault Tolerant (Designed for failure, Self-healing)Elastic (Auto-balancing, Auto-scaling, Auto-provisioning) Zero physical hardwareHigh ROI - Build tools to provide the highest return to Coupa by empowering and making everyone at Coupa hyper-productiveMeasure everythingMinimal infrastructure costsEmpower Team Coupa
- Cloud spend management company not Operations companyOutsourced infrastructure to AWSOutsourced system administration to RightscaleAutomated everything elseNot a single piece of server hardwareOn Amazon for 3+ years since EC2 was in betaOn Rightscale for 3+yearsYoung, 5 year old company. Went from server in garage to cloud directly. No data center baggage.
- Not obvious to many who bring data center mindset to cloudServers are hosted on $1,000 commodity hardware not $30,000 high end highly redundant serversOnly 15 min downtime during April AWS outage while large brand names had multi day outagesRightscale RailsHAProxy, Front-End, App Server, Database Manager templates with instances in multiple AZsReplicate data across zones – across clouds in the future for failoverBackup data across clouds for DR
- Make application CPU boundShard from the startHybrid multi-tenant instead of monolithic multi-tenantAllows data segregation for data securityAllows auto balancing and auto provisioningRightscale deployment clusters for customer Tiers, Regional data protection legislationRightscale arrays – Schedule for known traffic patterns, triggers for unknown surges
- Use Open technologies instead of custom vendor technologiesAllows using any cloud to comply with regional data protection directivesCoupa will host on a cloud if Rightscale supports itPaaS should abstract and still provide knobs and levers for lower level tuning e.g. Amazon outage
- 4 major releases per yearMinor releases at least every week – 2 week sprintsCo-ordinate infrastructure changes w/ product cycles for regression testingSeparateRightscale accounts w/ corresponding AWS accounts. Rapidly develop in Dev account and publish revisions to Production account.