Carol Righi Resume

1. Carol Righi, PhD.
_________________________________________________________________________
2451 Hidden Hollow Farm Road ~ High Ridge ~ MO ~ 63049 ~ (865) 591-2004 ~ www.carolrighi.com
PROFESSIONAL PROFILE
Carol Righi has been a practitioner of User Experience and User-Centered Design for more
than 25 years. She is widely considered a UX thought leader, has extensive experience in
UX research, design, and management; is widely published; and has presented at numerous
professional meetings worldwide. She is co-author of User-Centered Design
Stories and User-Centered Design: An Integrated Approach.
Carol's professional activities have included:
• Designed and evaluated user experiences for Web, mobile, desktop, kiosk, hardware,
and mainframe applications
• Created and evaluated the information architectures of dozens of websites
• Managed UX/UCD/Usability teams for large IT organizations
• Delivered strategic plans for the development of enterprise UX and Customer Insight
processes
• Developed traditional and e-learning courses in UCD/UX
• Trained thousands of students
Carol is a member of the User Experience Professional's Association, ACM’s SIGCHI, the
Information Architecture Institute, and Gateway CHI (the St. Louis chapter of SIGCHI). She
is a founding member of the UTEST Advisory Council. She serves on the editorial board of
the peer-reviewed "Journal of Usability Studies" and is frequently sought out to review
journal articles, conference submissions, books, and other scholarly and professional works.
Carol was Usability Co-Chair for CHI 2007.
Some of Carol's past positions have included:
• Director of User Experience for Perficient
• President of Righi Interface Engineering
• Consultant for IBM Global Services
• Manager of Usability for IBM Personal Software Products division
• Manager of User Services at Teachers College Columbia University
• Guest Lecturer at the Weizmann Institute of Science, Rehovot, Israel
Carol has engaged in over 350 UX projects for customers such as Google, Yahoo!, IBM,
Scottrade, Wells Fargo, A.G. Edwards, Fidelity, Mapquest, MetLife, and many others. She is
proficient with numerous design tools including Axure, Dreamweaver, and Omnigraffle; and
research tools including SPSS, SurveyMonkey, OptimalSort, TreeJack, and many others.
Carol received her undergraduate degree in psychology in 1981 and her PhD. in
school/educational psychology in 1988, both from Fordham University in New York City with
a concentration in cognitive psychology and computer applications to education.

2. EXPERIENCE
2009 - present President, CarolRighi.com. President and founder of User Experience
consulting company. Clients include Scottrade, Panera, New Balance,
others.
2006 - 2009 Director of User Experience, Perficient. Thought leadership, operations,
management of UX resources, delivery, training, mentoring, recruiting,
and business development.
1998-2006 President, Righi Interface Engineering, Inc. Principle of user interface
design and research consulting company. Clients included IBM, Deloitte
and Touche, McGraw-Hill, Cabela’s, others. Curriculum development
and training for IBM and UNEXT user-centered design curricula.
1996-1998 Consultant, Usability Engineering. IBM Global Services. Interaction
design, usability engineering, and user-centered design education for
Chrysler Corporation, Toyota Motor Sales, MetLife, Volvo Cars N.A.,
UUNET Canada, others.
1995-1996 Developer/Instructor. IBM Education and Training. Course development
and training for user-centered design curriculum.
1992-1994 Usability Engineer and Manager of Usability. IBM Personal Software
Products Division, Boca Raton, FL. Evaluation and team coordination
for design, implementation, and analysis of usability studies, prototype
evaluations, surveys, task analyses, others.
1991-1992 Guest Lecturer. Feinberg Graduate School, The Weizmann Institute of
Science, Rehovot, Israel. Courses: Behavioral Research Methodology,
Thesis Seminar in Science Teaching.
1988-1990 Manager of Academic Computing. Columbia University, New York, NY.
Management and coordination of academic computing services for
Teachers College; development, coordination, and delivery of
computing instruction; hardware purchase, installation, maintenance.
1986-1987 Instructional/Research Computer Specialist. Columbia University, New
York, NY. Data analysis; development and delivery of computing
instruction, end-user documentation, and technical support for
Teachers College students and faculty.
1983-1992 Consultant, Research and Computing Services. Data analysis;
planning, implementation, and reporting of research studies and
program evaluations for New York City Board of Education, NY; Queens
College, CUNY, NY; Narcotic and Drug Research, Inc., NY; others.
EDUCATION Fordham University, New York, NY.
1988 Ph.D., Psychology. Program in School Psychology, Division of
Psychological and Educational Services, Graduate School of Education.
Concentration: Computer applications to education. Divisional
Assistantship, 1982-85; Divisional Scholarship, 1981-82.
1981 B.A., summa cum laude, Psychology. The College at Lincoln Center.

3. PUBLICATIONS, PRESENTATIONS, AND PAPERS
Howard, T., Gray, L., Hatter, A., Kirakowski, J., Miller, D., Redish, J., Reilly, M., Righi, C.,
and Zetie. C. (2013). The UTEST Community: Celebrating 20 Years of a Safe Space for UX
Discussions. Journal of Usability Studies, User Experience Professionals Association, 9(1),
November 2013, pp. 1 - 13.
Righi, C., and James, J. (2013). Card Sort Analysis Best Practices. Journal of Usability
Studies, User Experience Professionals Association, 8(3), May 2013, pp. 69 - 89.
Boehringer, R., and Righi, C. (2013) Collecting Actionable Customer Insight. Presentation
for St. Louis Project Management Group, St. Louis, MO, May 2013.
Righi, C., and James, J. (2011) Best Practices in Card Sorting Data Analysis. Workshop
presented at annual conference of the Usability Professionals’ Association, Atlanta, GA, June
2011.
Righi, C. (2011) Selling UX. Ignite session. Presentation for Annual Conference of the
Usability Professionals’ Association, Atlanta, GA, June 2011; and STLUX, St. Louis, MO,
February 2011.
Righi, C. (2011) The Art of the Card Sort. Presentation for STLUX, St. Louis, MO, February
2011.
Righi, C., and Wells, B. (2009). Deconstructing the Magic: Practical Techniques for
Communicating What We Do, How We Do It, and Why It Takes Time and Money.
Presentation for the Society of Technical Communication annual conference, Atlanta, GA,
May 2009.
Wood, L., James, J., Righi, C., and Dong, J. (2009). Card-Sorting and Cluster Analysis for
Information Architecture Design. Tutorial presented at annual meeting of the Usability
Professionals' Association, Portland, OR, June 2009; Baltimore, MD, 2008; Montreal,
Quebec, CA, 2006; Special Interest Group on Computer-Human Interaction, San Jose, Ca,
2007; New York Chapter, UPA, New York, NY, 2006; Interface User Experience, Ann Arbor,
MI, 2006; STLUX, St. Louis, MO, 2005; Human-Computer Interaction International, Las
Vegas, NV, 2005.
Righi, C., and Walton, K (2008). Global Adoption of Digital Business Processes through
User-Centered Design. Paper presented at the 2008 Digital Energy Conference, Society of
Petroleum Engineers, Houston, TX.
Righi, C. (2008) Taking a User-Centered Approach to Customer Self Service. Webinar,
Perficient Perspectives series.
Righi, C., and James. (2007). User-Centered Design Stories: Real World UCD Case Studies.
San Francisco: Morgan Kaufmann. ISBN-13: 978-0-12-370608-9, ISBN-10: 0-12-370608-4.
James, J., and Righi, C. (2005). Sizing and Specifying User-Centered Design Projects: How
to Avoid Cheating Yourself or Stiffing Your Clients. User Experience, Usability Professionals'
Association, Chicago, IL.
Schwendeman, C., Righi, C., Weinberg, J., and Hall, R. (2005). Bridging the gap between
academia and practice. Panel presented at annual meeting of the Usability Professionals'
Association, Montreal, Quebec, CA; STLUX 2005, St. Louis, MO.
Righi, C., and Clow, A. (February 2004). Programmers are People Too: Applying User-
Centered Design to Middleware. TaskZ.com.
Righi, C. and Isensee, S. (January 2003). Risky Business: Managing Uncertainty in Software
Development. TaskZ.com
Vredenburg, K., Berry, R.E., and Righi, C. (Oct 2002). Engineering the User Experience.
Workshop presented at CASCON, Toronto, Ontario, CA.
Vredenburg, K., Isensee, S., and Righi, C. (2002). User-Centered Design: An Integrated
Approach. Upper Saddle River, NJ: Prentice Hall PTR. ISBN 0-13-091295-6.

4. Righi, C (June 2002). Measuring the Value of Usability Engineering. TaskZ.com.
Righi, C. (Feb 2002). Art, Science, and Magic: What really happens during User-Centered
Design? TaskZ.com.
Righi, C., Isensee, S., and Pierce, E. (2001, June). Then a Miracle Occurs: Translating Data
into Design. Paper presented at annual meeting of the Usability Professionals' Association,
Las Vegas, NV.
Vredenburg, K., Isensee, S., and Righi, C. (2001, June; 2000, July; 1999, August; 1998,
October). How to introduce, deploy, and optimize user-centered design in your organization.
Workshop presented at meeting of the Human Factors and Ergonomics Society, Chicago;
meetings of the Usability Professionals' Association, Las Vegas, NV, Asheville, NC, and
Phoenix, AZ; meeting of HCI International, Munich, Germany.
Righi, C. (2001). Building the conceptual model and metaphor: The "3X3". In R. Branaghan
(Ed.), Design for people by people: Essay on usability (pp. 213-219). Usability Professionals'
Association, Chicago, IL.
Righi, C., Wilson, D., and Rauch, T. (July 2000). An Approach for the new Millennium:
Remote Design and Testing. Paper presented at meeting of the Usability Professionals'
Association, Asheville, NC.
Righi, C. (1997, August). Building the conceptual model: The “3X3”. Proceedings of the
Usability Professionals Association. Monterey, CA: UPA.
Righi, C., & VanDyke, L. (1996, May; 1995, July; 1994, February). Evaluating the usability
of documentation. Paper presented at Society for Technical Communications Annual
Conference, Seattle, WA; Usability Professionals Association Annual Conference, Portland,
ME; Atlanta Chapter of the Society for Technical Communication, Atlanta, GA.
Righi, C., & VanDyke, L. (1994). Evaluating the usability of information. (Technical Report
No. 54.875). IBM.
Bloch, D.R., Righi, C., & VanDyke, L.U. (1994). The quest for usability. Innovations, 3, 10-
12.
Righi, C. (1993). Surveys: How to ask the right questions. Creativity!, 12, 20-21.
Palacio, F.L., Bloch, D.R., & Righi, C. (1993). A comparison of interobserver agreement and
quantity of usability data obtained using graphics based and text based data collection tools.
Proceedings of the 3rd Annual Conference of the IBM Centre for Advanced Studies (pp.
1053-1058). Toronto, Ontario, Canada: IBM.
Righi, C. (1992). [Review of Isabelle: Computer Assisted French (Levels I,II,III,IV)].
Interactive Learning International, 8, 325.
Righi, C., Zisman, E., Katz-Levy, Y., Kirshner, S., & Levy, J. (1992). Computing attitudes
among male and female graduate science students. Unpublished manuscript.
Righi, C., & Ross, R.P. (1992, March). Men, women, technology, and quantitative analysis:
Implications for educational professionals. Paper presented at National Association of School
Psychologists convention, Nashville, TN.
Righi, C. (1991). Using advance organizers to teach computer programming to primary-
grade children. Educational Technology Research and Development, 39(4), 79-90.
Righi, C. (1991). Computers and writing [Review of Computer writing environments:
Theory, research, and design]. Contemporary Psychology, 36, 334-335.
White, M.A., & Righi, C. (1991). Software tools for students in higher education: A national
survey of use. Educational Technology, 31(10), 45-47.
Rosenfield, S., Yoshida, R.K., Rubinson, F., Righi, C., & LiPuma, J. (1985). Interviewing:
Communications Strategies. In J. Grimes (Ed.), School Psychology Innovations: Resources
for Inservice Training [Computer program]. Des Moines: Iowa Department of Public
Instruction.

5. Righi, C., & LiPuma, J. (1985, April). Microcomputers and the school psychologist:
Applications in and out of the classroom. Paper presented at New York Association of School
Psychologists conference, Burnsville, NY.
PROFILES
Anderson, C. (2008). Thumbnail: Carol Righi. UPA Voice, 10(3),
http://www.upassoc.org/upa_publications/upa_voice/volumes/2008/june/righi.html
Adlin, T. (2008). UX Pioneers: Carol Righi.
http://www.adlininc.com/uxpioneers/new_pioneers/carol_righi_1.html
Green, K. (2002). Improving Business Through User-Centered Design: An Interview with
UCD Innovators Scott Isensee, Carol Righi and Karel Vredenburg. Interview conducted via
e-mail by Kerrie Green, http://webword.com/interviews/green2.html
PROFESSIONAL ORGANIZATIONS
Usability Professionals' Association, 1993 – present.
Advisory Council, UTEST online forum, 1998 – present.
SIGCHI, Association for Computing Machinery, 2004 – present.
Editorial Board, Journal of Usability Studies, 2005 – present.
Reviewer, Morgan Kaufmann series in Human Computer Interaction, 2008 – present.
Information Architecture Institute, 2010 – present.
Gateway CHI, 2005 - present
GRANTS
Righi, C. (1988). The hypermedia dissertation expert system. $30,000 Apple Computer, Inc.
hardware grant.
DISSERTATION
Righi, C. (1988/1989). Using advance organizers to teach computer programming to
primary-grade children (Doctoral dissertation, Fordham University, 1988). Dissertation
Abstracts International, 49, 2186A.