RCN Corporation underwent restructuring measures between 2000-2003 to reduce expenses and increase profitability. This included consolidating market operations, right-sizing organizations, back office investments, shedding fixed costs, and reducing workforce by 60%. These actions decreased annual expenses by 50% ($330 million) and increased customer connections by 345,000 (69%) since 2000. Per customer revenue, gross margin, and operating costs all increased during this period as well, improving the overall profitability of each customer.

1. RCN Corporation
From Revolution to Evolution
Start Rapid
Contraction Refinement
Capital Growth
Realignment Execution
Raising Expansion

2. Financial Performance and Results
The RCN Evolution – Phase 4
 In order to reduce overall expense and capital expenditure base, RCN engaged in the following
restructuring measures
 Consolidation of market operations
 Right-sizing of corporate and field organizations
 Back office investments and consolidation
 Shedding of fixed costs
 Impact of actions (up to 3Q 2003):
– Workforce reduction of nearly 60%
– Reduction of annual SG&A expense by 50% ($330 million)
– Increase in customer connections of 345,000 (69%) since 2000

3. Business Overview
Maintaining Revenue Growth while Reducing Expenses
(SG&A in Millions, Connections in Thousands) (1)
 Reduction of annual SG&A expenses by 50% ($330 million)
SG&A  Increase in customer connections of 345,000 (69%) since 2000 Connections
($MM) (000’s)
____________________
(1) Residential connections excluding Central New Jersey and Carmel. Consolidated SG&A excluding Central New Jersey and Carmel.
(2) Includes approximately $9 million of a one-time compensation expense reduction.

4. Business Overview
Increasing Profitability of Each Customer
Per Customer Metrics (Average Revenue / Gross Margin / Operating Cost)
$100
$85 $88
$77 $80
$80 $76
$71 $74
$69 $33
$64 $30
$26
$60 $58 $58 $30 $30
$54 $26 $30
$31
$31
$32 $29
$40 $31
$54 $55 $55
$45 $44 $46 $47
$20 $38
$29 $33
$23 $26
$0
3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q
2000 2001 2002 2003