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Retail Innovation
The document discusses retail innovation and technology advancements, highlighting the rapid changes in retail such as new payment systems, delivery solutions, and enhanced shopping experiences. It details various innovative concepts, including facial recognition payments, grocery delivery to cars, and interactive shopping aids like smart mannequins and image capture apps. The emphasis is on evolving consumer needs and the importance of emotional connections in retail design and experiences.
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Retail Innovation
- 1. PRESENTS R INVENTINGE The technology of how we shop Retail Innovation RETAIL Mark Logan @mlogan
- 2. Retail Innovation 2 愿你生活在有趣的时代。
- 3. Retail Innovation 3 May you live in interesting times.
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- 5. Retail Innovation 5 Amazon ADDS over $1 billion every month!
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- 7. R INVENTING ERetail Innovation RETAIL 7 “Change has never been this fast, and it will never be this slow again.” Gordon Moore Intel founder
- 8. R INVENTING ERetail Innovation RETAIL 8 PAYMENTS
- 9. E Retail RINVENTING Innovation RETAIL PAYMENTS 9 Apple Pay NFC Touch ID Voice Activated App Integration Secure
- 10. R INVENTING ERetail Innovation RETAIL 10
- 11. E Retail RINVENTING Innovation RETAIL PAYMENTS 11
- 12. E Retail RINVENTING Innovation RETAIL PAYMENTS 12 Swedish students invented and implemented a system that reads handprints to make payments.
- 13. E Retail RINVENTING Innovation RETAIL PAYMENTS Uniqul’s payment system uses facial recognition to access your credit card or PayPal accounts. 13
- 14. E Retail RINVENTING Innovation RETAIL PAYMENTS 14 Several retailers are testing Scan and Go payments systems.
- 15. E Retail RINVENTING Innovation RETAIL PAYMENTS 15 Payments must become more secure Retailers must regain trust New systems will impact store infrastructure New payments open new opportunities
- 16. Retail R INVENTINGInnovation RETAIL EXPERIENCE OPPORTUNITIES E 16
- 17. R INVENTING ERetail Innovation RETAIL 17 DELIVERY
- 18. E Retail RINVENTING Innovation RETAIL DELIVERY 18 Amazon’s locker service allows you to have orders shipped to a locker instead of your home or work.
- 19. E Retail RINVENTING Innovation RETAIL DELIVERY 19
- 20. E Retail RINVENTING Innovation RETAIL DELIVERY 20 Volvo’s Roam delivery service allows consumers to get groceries delivered to their car via a one-time digital key.
- 21. E Retail RINVENTING Innovation RETAIL DELIVERY 21 Google Express offers same-day delivery and unlimited shipping for $95 a year.
- 22. E Retail RINVENTING Innovation RETAIL DELIVERY 22 Convenience becomes a commodity Retail can be anywhere/anywhen Anything is an impulse item
- 23. Retail R INVENTINGInnovation RETAIL THE WORLD IS YOUR E STORE 23 Macy’s image capture app lets you take a picture of something you like to search for it in their store.
- 24. R INVENTING ERetail Innovation RETAIL 24 EXPERIENCE
- 25. E Retail RINVENTING Innovation RETAIL EXPERIENCE 25 AS Colour’s shop window analyzes your outfit and tells you what not to wear.
- 26. E Retail RINVENTING Innovation RETAIL EXPERIENCE Shopkick’s Shopbeacons give you points for entering a store and deliver offers. 26
- 27. E Retail RINVENTING Innovation RETAIL EXPERIENCE 27
- 28. E Retail RINVENTING Innovation RETAIL EXPERIENCE 28 Iconeme’s smart mannequins contain Bluetooth LE beacons that interact with shoppers’ mobile phones.
- 29. E Retail RINVENTING Innovation RETAIL EXPERIENCE 29 UK retailer Argos is testing NFC-enabled badges that let shoppers tap an employee’s badge to get offers.
- 30. E Retail RINVENTING Innovation RETAIL EXPERIENCE Nike’s #mipista campaign encourages Spanish youth to enjoy street soccer. 30
- 31. E Retail RINVENTING Innovation RETAIL EXPERIENCE Lowe’s holoroom helps shoppers envision their project. 31
- 32. E Retail RINVENTING Innovation RETAIL EXPERIENCE 32 Grounded in real customer needs and wants Extend and enhance the store Beyond transactional and functional Connect with people emotionally
- 33. Retail R INVENTINGInnovation RETAIL INNOVATION LABS E 33
- 34. Retail R INVENTINGInnovation RETAIL INNOVATION LABS E 34
- 35. Retail R INVENTINGInnovation RETAIL HUMAN CENTERED E DESIGN 35
- 36. Retail R INVENTINGInnovation RETAIL HOW THEY WORK - DESIGN THINKING, LEAN, E AGILE 36 ABSTRACT FRAME OPPORTUNITIES OBSERVE PEOPLE FORM INSIGHTS DEFINE THE CHALLENGE BRAINSTORM IDEAS LEARN PIVOT / PERSEVERE? TRY EXPERIMENTS BUILD MEASURE CONCRETE CUSTOMER PROBLEM ITERATE NORDSTROM INNOVATION LAB DESIGN THINKING LEAN STARTUP AGILE
- 37. R INVENTING ERetail Innovation RETAIL 37 ABSTRACT HOW THEY WORK - DESIGN THINKING, LEAN, AGILE FRAME OPPORTUNITIES OBSERVE PEOPLE FORM INSIGHTS DEFINE THE CHALLENGE BRAINSTORM IDEAS LEARN TRY EXPERIMENTS PIVOT BUILD MEASURE CONCRETE CUSTOMER PROBLEM ITERATE PERSEVERE NORDSTROM INNOVATION LAB DESIGN THINKING LEAN STARTUP AGILE
- 38. Retail R INVENTINGInnovation RETAIL SUCCESSFUL INNOVATION E LABS 38 • Operate outside normal business • Hot teams • Sharp focus • Sustained resources • Speed • Strategic direction
- 39. Retail Innovation 39 May you live in interesting times. Mark Logan @mlogan bit.ly/marklogan mlogan@barkleyus.com