Retail customer service training PowerPoint
This is an easy presentation to understand. Train employees on the importance of basic customer service.
please visit my website - www.bamservicetraining.com
Want to improve the Customer Experience in your restaurant, hospitality or re...Larry Hodes
Check out the following slide presentation that you can use for your customer experience/service training. Many concepts such as customer service, complaint handling, teamwork and upselling are dealt with. You are most welcome to save the powerpoint presentation and use it for your training sessions. Take a couple of points/concepts at a time and work through them.
How to greet a customer is one of the hardest things for employees to do right. Use this retail sales training advice from the Retail Doctor to quickly understand what to do and what to avoid when greeting a customer.
Retail customer service training PowerPoint
This is an easy presentation to understand. Train employees on the importance of basic customer service.
please visit my website - www.bamservicetraining.com
Want to improve the Customer Experience in your restaurant, hospitality or re...Larry Hodes
Check out the following slide presentation that you can use for your customer experience/service training. Many concepts such as customer service, complaint handling, teamwork and upselling are dealt with. You are most welcome to save the powerpoint presentation and use it for your training sessions. Take a couple of points/concepts at a time and work through them.
How to greet a customer is one of the hardest things for employees to do right. Use this retail sales training advice from the Retail Doctor to quickly understand what to do and what to avoid when greeting a customer.
This workshop will provide everybody who works in a leisure centre with the inspiration, support and tools to develop a customer service oriented culture, improve their customer service skills, resolve customer service problems and increase the satisfaction and retention of your customers.
It’s undeniable the importance of etiquette in the business nowsaday. It contributes to determine the success or failure of an enterprise. Therefore, in order to offer Savvycomers the essential tools to professionallly in the workplace and communicate effectively with clients, an internal training workshop on business etiquette was held in the meeting room on November 26th 2015.
This workshop will provide everybody who works in a leisure centre with the inspiration, support and tools to develop a customer service oriented culture, improve their customer service skills, resolve customer service problems and increase the satisfaction and retention of your customers.
It’s undeniable the importance of etiquette in the business nowsaday. It contributes to determine the success or failure of an enterprise. Therefore, in order to offer Savvycomers the essential tools to professionallly in the workplace and communicate effectively with clients, an internal training workshop on business etiquette was held in the meeting room on November 26th 2015.
By achieving a Microsoft certification, the IT aspirants cannot only get recognized amongst their peers and employers but also get an exposure to enhanced confidence in their skills.
Enterprise Customer Cloud Consumption – Operating in a Hybrid Model – Alex Ne...Amazon Web Services
This session aims to share with you our insights & learnings from working with customers on Bi-Modal IT models, cloud service management layers, building repeatable cloud artefacts, and the role of tactical & strategic activities.
Let’s discuss about the Facebook customer service : 1-850-361-8504 Jorgbaly
The Facebook customer service is professionally intended to aid the Facebook account holders in nearly every way. Whenever the Facebook users ever encounter any real-time Facebook problems or hurdles then users are advisable to put their telephones to good use by simply dialing the toll-free phone number 1-850-361-8504 which is serviceable 24*7*365 days throughout the globe. http://www.emailcontacthelp.com/facebook-technical-support-number.html
This is a basic presentation to give awareness that how communication channel works and how can you communicate more effective by deal with direct customer.
Presented at Association of College Unions International Region 13 Annual Conference
Presentation Description:
Everyone has his or her own definition of customer service, come find out WHAT ours is! The session informs employees of the necessary tools to have a successful customer service interaction so the customer leaves with a positive impression of their experience. This session will teach employees to do WHAT is expected.
This presentation was developed for the San Felipe-Del Rio Consolidated Independent School District secretary and front office training held on August 9, 2010
In today’s increasingly crowded marketplace, there are new businesses cropping up every day. To succeed, entrepreneurs need a unique identity, through their business model and personal presence.
Experience level: Intermediate
Target audience: Affiliates/Publishers
Niche/vertical: General business
Terra Goeres, President, Polished and Confident Image Consulting (Twitter @TerraGoeres)
Dush Ramachandran, President & CEO, The Net Momentum (Twitter @DushR)
Customer Centricity in Banking
Strategic plans for banks and credit unions are replete with references to their superior customer- or member-centricity. Nearly every financial institution says their competitive edge is their customer service. However, when everyone competes on the same thing – and they all claim to be the best – then the only logical conclusion is the vast majority are clearly wrong.
A large majority of banks claim they are customer-centric, even while competing with product-centric business strategies like focusing on rates and fees. Far too many banks today fail to define what customer centricity means, nor do they organize their business strategies around what customers truly want, even developing products or services customers have voiced little demand for.
When it comes to adjusting their strategy, banks have only a handful of options. They can revisit their strategy and define it differently to reflect a product-centric approach – i.e., lowest cost, unique or specialized products, etc. – or they could double-down on customer centricity and practice what they preach. Assuming they are insistent on customer centricity, what should banks do?
Definition of Customer-Centricity
First, we need to level-set with a definition of customer-centricity. According to Forbes, customer-centricity is:
“The ability of people in an organization to understand customers’ situations, perceptions and expectations. The customer should be at the center of all decisions related to delivering products, services and experiences to create customer satisfaction, loyalty and advocacy.”
Customer-centric organizations understand every facet of their customers. Many banks and credit unions measure customer satisfaction just once a year and have call center reports detailing complaints and use that limited analysis to say they understand the customer. Or, worse yet, banking executives often say they know the customers’ needs because they are a customer. There are also variations of, “I know the customer because I’m in the community,” or, “I understand millennials because my children are millennials.”
A true customer-centric organization holds the customer as the single most important point when making decisions that will affect the customer. Most publicly-traded organizations are likely to fail this test as revenue, income, cost or overall financial impact most often trump customer needs or wants. Similar attitudes abound in privately-held organizations and even credit unions, which are member owned.
If the first question when presenting a business case to the executive team isn’t “How will this affect our customers?” then the organization is not likely to be customer centric.
Characteristics of a Customer-Centric Organization
Merely saying that an organization is customer-centric and having a pithy tagline doesn’t make an organization so. Organizations that are customer-centric exhibit the following characteristics:
1Strong Leadership and Strate
The Future of E-commerce: first-hands insights.Solvd, Inc.
According to Statista, revenue in the e-commerce market is projected to reach US$4,117.00bn in 2024. New technologies and methodologies constantly influence how the e-commerce market develops and shapes itsthe future of e-commerce. The main questions are in the air: How can we stay aligned with e-commerce business owners and ensure our engineering services meet their evolving needs?
At Solvd, this question prompted a deep dive into the current e-commerce landscape. Our goal was to get information about the future of e-commerce directly from first-hand sources. In the course of our research, we explored:
- Portrait of respondents.
- Current challenges and pain points of the e-commerce industry.
- Emerging trends and upcoming opportunities.
- Human resource allocation for e-commerce projects.
- Solutions and actionable advice for business owners.
- The role of a reliable partner in problem-solving.
Explore, download, and share invaluable insights made by Solvd!
It’s no secret that the marketing landscape is growing increasingly complex, with numerous channels, privacy regulations, signal loss, and more. One of the biggest problems facing marketers today is that they’re experiencing data deluge and data drought simultaneously.
Bliss Point by Tinuti addresses these challenges by providing a single, user-friendly platform for measuring what marketers previously struggled to measure. With Bliss Point, you can move beyond simply validating past actions and instead use measurement to guide real-time decision-making on what should happen next.
Join our product experts for a live demonstration of Bliss Point. Discover how it can empower your brand with the tools and insights needed to optimize each channel, across your entire media mix, and your overall brand performance.
4. Workshop outcomes
• Understand the importance of attitude in
delivering excellent customer service.
• Be aware of the contribution that words and non-
verbal messages have on customer service.
• Have a better understanding of your
customers’ needs and how to satisfy
them.
• Be able to apply your learning to communicate
more productively with your customers.
6. Who are your competitors
Their
service
Their
market
7. Who are your customers
age
Profile
phoneonline
Social media
gender
In-person
8. Customers are your best marketers'
How can customers market for you?
Word by
mouth
Social
media
Buying &
using your
brand
Carrier
bags
9. Satisfied customers
• Start with your Average transaction value, for example £10
• It is suggested that a satisfied customer will return up to four times each
year!
• They all tell 10 of their friends who also shop and return 4 times a year
with the same transaction value
• These in turn tell 10 of their friends!
• How many extra customers do you have per year?
• How much more revenue can they generate for your store each
year?
16. • Cleanliness – tidy, clean, no rubbish, bright,
welcoming
• Safety / security – no obstructions, no trip hazards
• Up to date – posters, adverts, leaflets,
information, product
• Interesting – topical, novel, trendy,
inoffensive behaviours, attitude
We will go into more detail about personal first impressions later on in the
workshop.
22. When we say music, we refer to the way
how we say it, this includes:
• The tone of your voice
• The volume of your voice
• How fast you speak
• The rhythm of your voice
• Which words you emphasise
I didn't steal your purse I didn’t steal your purse
I didn’t steal your purse I didn’t steal your purse
I didn’t steal your purse
24. The dance – think about the effects that
the following may have when we are
talking with customers
• Making gestures with our hands or arms
• Pacing while we walk
• Smiling
• Raising eyebrows
• General body language open / closed
28. Listening skills
In pairs tell your partner about something that
happened to you in the last week.
The partner must not listen!
Give feedback on how much you heard!
29. Listening skills
Now reverse the roles!
The partner has to demonstrate they are listening to
you!
Give feedback on how much you heard and how it
made you feel to be listened to
33. Workshop outcomes
We said at the end of this workshop you will:
• Have a better understanding of your customers’ needs and how to satisfy
them.
•
• Understand the importance of attitude in delivering excellent customer service.
•
• Be aware of the contribution that words and non-verbal messages have on
customer conversations.
•
• Be able to apply your learning to communicate more productively with your
customers.