This session aims to share with you our insights & learnings from working with customers on Bi-Modal IT models, cloud service management layers, building repeatable cloud artefacts, and the role of tactical & strategic activities.

1. Enterprise Customer Cloud Consumption
Alex Nemeth de Bikal, Enterprise Account Director
Amazon Web Services
Operating in a Hybrid Model

2. Business
101 Technical
201 Technical
301 Technical
401 Technical
Session Grading

3. Rapidly Evolving Market
Tech Migration Operate

4. Customer Landscapes
…Why you CAN’T
vs
How you WILL …..
AWS Re-Invent 2013
Jeff Smith

5. Operating Lens
Workloads
Foundational
Items
Compliance
Integration
Points

6. Operating Lens
Workloads
Foundational
Items
Compliance
Integration
Points

7. Bi-Modal IT
Mike Lafford
Executive Partner
Gartner

8. Bimodal IT is Not a “Nice to Have”
By 2017, 75% of IT organizations
will have a bimodal capability.
Half will make a mess.

9. Having two modes of IT, each designed to
develop and deliver information – and
technology-intensive services in its own way.
Bimodal IT Defined
• Mode 1 is traditional, emphasizing safety and accuracy.
• Mode 2 is exploratory, emphasizing agility and speed.

10. Bimodal IT = Marathon Runners + Sprinters;
Deeply Different, Both Essential

11. The IT Response: No More One Size Fits All

12. Avoid the “Timid Middle”

13. Recommendations
• Start before you think you are ready
– Start with Project Bimodal, choose an “island” project
– Educate & coach the executive team
• Protect Mode 2 from Mode 1 – bifurcate the organization:
– Focus on learning, experimentation and iterative development
– Define the right filter for your organization
– Ensure that Mode 1 understand its importance
• Coalesce the innovation management, iterative development,
adaptive sourcing capabilities, I&O capabilities into an enterprise
capability.
– Manage technical debt, mode 2 requires more rigor, not less

14. Mode 1 vs. Mode 2
Which One?

15. Lets get contentious…

16. Lets get contentious…
Cloud Orchestration
Multi-Cloud

18. Business Strategy – IT Strategy

19. Business Strategy – IT Strategy
Group Policy

20. Business Strategy – IT Strategy
Group Policy
Bus. Units ProgramsProjects

21. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Bus. Units ProgramsProjects

22. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects

23. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects
External
On Prem.
Existing Infra.

24. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects
SaaS
SaaS
SaaS
External
On Prem.
Existing Infra.

25. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects
SaaS
SaaS
SaaS
External
On Prem.
Existing Infra.

26. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects
Cloud – Bi Modal IT
SaaS
SaaS
SaaS
External
On Prem.
Existing Infra.

27. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects
Cloud – Bi Modal IT
SaaS
SaaS
SaaS
Mode 1 Mode 2
External
On Prem.
Existing Infra.

28. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects
Cloud – Bi Modal IT
SaaS
SaaS
SaaS
Mode 1 Mode 2
External
On Prem.
Existing Infra.
COE

29. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects
Cloud – Bi Modal IT
SaaS
SaaS
SaaS
Mode 1 Mode 2
External
On Prem.
Existing Infra.
Connectivity (VPN, DirectConnect, ESB, API)
COE

30. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects
Cloud – Bi Modal IT
SaaS
SaaS
SaaS
Mode 1 Mode 2
External
On Prem.
Existing Infra.
Connectivity (VPN, DirectConnect, ESB, API)
Assurance
COE

31. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects
Cloud – Bi Modal IT
SaaS
SaaS
SaaS
Mode 1 Mode 2
External
On Prem.
Existing Infra.
Connectivity (VPN, DirectConnect, ESB, API)
Assurance
R
is
k
–
S
e
c
u
rit
y
COE

32. George Watts
AWS Professional Services

33. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects
Cloud – Bi Modal IT
SaaS
SaaS
SaaS
Mode 1 Mode 2
External
On Prem.
Existing Infra.
Connectivity (VPN, DirectConnect, ESB, API)
Assurance
R
is
k
–
S
e
c
u
rit
y
COE

34. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects
Cloud – Bi Modal IT
SaaS
SaaS
SaaS
Mode 1 Mode 2
External
On Prem.
Existing Infra.
Connectivity (VPN, DirectConnect, ESB, API)
Assurance
S
e
c
u
rit
y
COE

35. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects
Cloud – Bi Modal IT
SaaS
SaaS
SaaS
Mode 1 Mode 2
External
On Prem.
Existing Infra.
Connectivity (VPN, DirectConnect, ESB, API)
Assurance
S
e
c
u
rit
y
COE
Which Platform?

36. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects
Cloud – Bi Modal IT
SaaS
SaaS
SaaS
Mode 1 Mode 2
External
On Prem.
Existing Infra.
Connectivity (VPN, DirectConnect, ESB, API)
Assurance
S
e
c
u
rit
y
COE
Provisioning?
Which Platform?

37. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects
Cloud – Bi Modal IT
SaaS
SaaS
SaaS
Mode 1 Mode 2
External
On Prem.
Existing Infra.
Connectivity (VPN, DirectConnect, ESB, API)
Assurance
S
e
c
u
rit
y
COE
Provisioning?
Release Mgt?
Which Platform?

38. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects
Cloud – Bi Modal IT
SaaS
SaaS
SaaS
Mode 1 Mode 2
External
On Prem.
Existing Infra.
Connectivity (VPN, DirectConnect, ESB, API)
Assurance
S
e
c
u
rit
y
COE
Provisioning?
Release Mgt?
Security?
Which Platform?

39. Business Strategy – IT Strategy
Group Policy
Service Interface
Service
Catalogue
GovernanceApprovalsSPOC
Capabilities DevOps AgileAutomation
Bus. Units ProgramsProjects
Cloud – Bi Modal IT
SaaS
SaaS
SaaS
Mode 1 Mode 2
External
On Prem.
Existing Infra.
Connectivity (VPN, DirectConnect, ESB, API)
Assurance
S
e
c
u
rit
y
COE
Provisioning?
Release Mgt?
Security?
Learning’s?
Which Platform?

40. Hybrid Operating Models

41. Hybrid Operating Models
…Why this Approach?

42. Hybrid Operating Models
…Why this Approach?
…What are the Benefits?

43. Top 3 Takeaways
Fix
Busines
s
Problem
s
Service
Manage
ment
Augment
ed
Teams
1
2
3