This document outlines the strategy and imperatives for centralizing retail banking operations. Centralization aims to standardize processes, improve productivity, mitigate risks, enhance service quality, optimize costs, and improve outsourcing capabilities. Key elements include establishing centralized processing locations, consolidating the supply chain, implementing documented standard operating procedures, and establishing metrics to measure performance across the centralized network. The goals are to do more with less, eliminate non-value-add activities, improve operational control, and create a consistent high-quality customer experience.

1. Retail Banking Operations Centralisation Strategy

2. Capacity Planning

3. Organisation Structure

4. Processing Location

5. Sourcing

6. Operational Control

7. Performance Measurement

8. Co-ordinate

9. Integrated Service Delivery

10. Process Engineering

11. Project Management

12. QualityElements of Operations Strategy

13. Essential Derivatives of CentralisationStandardised ProcessesProductivityRisk MitigationService Quality EnhancementFrontline FocusIntegrated Supply ChainCost OptimisationOutsourcing Capability

14. Imperatives of CentralisationProcess Standardisation

15. Documented SOPs with change management protocol

16. Common service experience across network

17. Segmented delivery standards

18. Reliability & Consistency in service delivery