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2. India - Growing Skill Gap
Every sector needs skilled manpower to sustain its growth!
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3. Retail Industry Projection
• Organized retail a Rs 200,000 Cr business growing at 40%+ p.a. CAGR
• Mall shopping formats to grow at CAGR of 19% p.a from 2007 to 2015
• A Few Plans
– Pantaloon Retail to invest US$ 77.88 million this fiscal to add up to 2.4 million sq ft
retail space
– Aditya Birla owned More, Tata’s Star, Food World all looking to increase retail space
– Watchmakers, Timex and Titan adding more than 120 stores by December 2011
– Wills Lifestyle plans to expand its operations by opening 100 new stores in the next
three years
• 210,000 new Customer Sales Associates needed by 2012!
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4. Skilled Manpower- A Key Issue
• Retail Industry needs more manpower and better manpower
• Existing systems of skills training not up to industry standards
• Over 73% of retail managers indicated a significant shortfall in
current store level skill sets!
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5. Presenting
World Class Solutions tailored to
Industry’s Skill Development Needs!
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6. Powering a Skills Revolution
• The pedigree – City & Guilds, The World’s #1 Skills Certification Company and
Manipal Education, India’s Leading Education Service Provider
• Empowering people with industry specific skills, training them to benchmark
standards and providing them with a recognized certification
• Multiple levels of qualifications within each vocation, to offer opportunities for lifelong
learning & growth
• Qualifications that employers can rely on for first-day first-hour productivity, raise
standards in the workplace and stay competitive
• The qualifications will be delivered through a network of authorized IndiaSkills
Vocational Training Centers across India
A Pan Indian Network of High Quality VTCs to
Nurture a Skilled Workforce for Industry!
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7. Level 1 Certificate in Retail Skills
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8. Unit Plan & Topics
•Designed to develop efficient Customer Course Module
Service Associates (Guided Learning Hours)
Introduction to Retail (6)
•Modular Short term course –
duration125 Hours Store Operations (15)
Full time (25 Days) & Part time (Flexible) Options
available
Retail Service Skills (18)
•Delivered through a combination of
 Class room Lectures Loss Prevention (1.5)
 Practical Sessions in Simulated
Health and Safety in Retail Sector (7.5)
Environments
 Role Plays, Discussions, Activities
Functional English in the Service Sector (15)
Functional Skills – English and
Personal Effectiveness. Personal Effectiveness (22.5)
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9. Retail Training (Class Room)
Knowledge – 46.75 hrs Activities – 12.75 hrs
Class Room
85.5 hrs
Group Discussions – 15 hrs Role Plays – 11 hrs
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10. Level 2 & above
•Level 2 qualifications will be developed for our learners to move up
the retail industry ladder, in Year 2
•Targeted Role : this program is designed to develop into efficient
Store / Floor Supervisors.
•Entry Criteria : front-end customer service executives with at least a
year of experience, or freshly hired supervisors
Higher levels to be developed in consultation with Industry in
subsequent years
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11. The IndiaSkills Impact
Proficiency
Employability
Efficiency Customer
Staff Morale Satisfaction
Skills Levels Profitability
Productivity
Sustainability
Competitiveness
Employee
Training Cost
Adaptability Timelines
Satisfaction
Learning Curve Change readiness
Operating Expenses
Pride
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12. Our Pedigree
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13. Manipal Education Group
Six Decades of Quality Education
3 Universities & 9 Campuses
Over 30 Professional Colleges
13 Professional streams
Presence in 20 Countries across the globe
170 courses 180,000 students
Over foreign 4500 students - 53 nationalities
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14. A Global Benchmark for Workplace Skills
Founded in 600 + Best in Class
81 Countries
1878, London , qualifications in Assessment
UK 8500 Centers 27 sectors Methodology
99% Employer Over 30
1.6 Million Over 2 Million
recognition in Million
Certifications learners every
UK- As industry successful
every year year
standard students
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15. Let us join with you
In Powering
A Skills Revolution!
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