Accenture Learning Academy


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The Accenture Academy delivers flexible, scalable learning solutions that help companies looking to acquire strategic agility, meet new challenges and seize business opportunities.

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Accenture Learning Academy

  1. 1. The Talent Agenda Lagos Business School and Accenture
  2. 2. Learning is an obvious competitive advantage especially for organizations that see continuous transformation and innovation as key differentiators in the marketplace How do organizations get up to speed quickly without needing to invest huge amount in structures, content and deployment strategies? Copyright © 2013 Accenture All rights reserved. 2
  3. 3. Investments in a learning function? CEOs expect their Learning Function to be aligned with strategic priorities and deliver operational efficiency Learning must refocus on providing learning resources in the course of business and on supporting behaviour changes in the real work situation Source: The High-Performing Workforce Study, Accenture Copyright © 2013 Accenture All rights reserved. 3
  4. 4. Companies have embarked on organisation-wide learning and realized significant increases in workforce productivity and business impact • Telstra Learning Academy contributed to a more than 40% increase in workforce productivity • 20% increase in field workforce productivity of communications technicians • Accelerated time to proficiency by up to 60% – returning 35,000 workdays to the company • Sales certification program resulted in sales funnel increase of 13% and improved close rate of 6% • “Fast Track” learning program to drive IP telephony sales resulted in increased sales of 35% in six months for those that completed the program • The client delivers 8% more training per employee with a 16% reduction in learning investment • 102% increase in sales conversions, 220% increase in total value of rental contracts, 16 point increase in customer satisfaction • Consumer Advisors required less than 5 days to reach proficiency, as opposed to 1.5 months it would have take using traditional classroom and on-the-job training • Account Professionals were ready to sell new services in less than 3 weeks, versus 12 weeks prior to the eLearning program • A vendor rationalization program has reduced the number of learning services vendors from 3,000 to less than 60, resulting in streamlined processes and reduced costs • Reengineered compliance learning lowered training times by 50-60%, while increasing retention • Improved workforce productivity by 11% • 33% reduction in time to proficiency for new hires while reducing classroom time 13% Copyright © 2013 Accenture All rights reserved. 4
  5. 5. But the cost have been significant for some organizations and individuals… What organizations need is a proven, costeffective learning solutions for a more versatile workforce and a more agile organization Copyright © 2013 Accenture All rights reserved. 5
  6. 6. The Accenture Academy… • provides Accenture-owned off-the-shelf learning content that can be implemented rapidly and costeffectively • provides an integrated end-to-end solution – from competency model to certification • is a standardized “plug and play” product that can still be tailored as needed • is competency-based and outcome-driven, tying curricula to skill gaps • content is delivered online only via blended delivery techniques and supported by a robust infrastructure; Instructor-led sessions can be added on demand at a premium • is developed by leading academics and industry specialists, continuously refreshed and supports various industry-leading certifications • is hosted on our 24x7 globally accessible Learning Management System (LMS) • pricing is based on a license and subscription model • is available in English, but subsets of courses have been translated into Spanish, Chinese and other languages Copyright © 2013 Accenture All rights reserved. 6
  7. 7. …ensures outcome-driven, innovative, blended delivery techniques… Accenture Academy is supported by tested applications and robust technical infrastructure Competency Models Curriculum Builder Accenture Academy is built around comprehensive leading practice competency models that can be leveraged or customized as needed. Live Webinars To build their individual curriculum learners select their job role and conduct a selfassessment of their proficiency levels. The Academy then assigns courses. Knowledge Base Live classroom and live online webinars with industry specialists that are recorded and integrated into the Accenture Academy for future access. Multiple industry leading certifications are supported by Accenture Academy. It is also possible to integrate a customized, client-specific certification. Copyright © 2013 Accenture All rights reserved. The Supply Chain content alone includes ~600 online courses that are constantly extended. Academy online courses are engaging, interactive, rich in exercises, case studies and simulations. Social Media A digital library that contains a wealth of assets and reference material such as articles, white papers, and research that the learners can access at the point of need. Reporting Tools & Dashboards Certifications Hundreds of Online Courses Accenture Academy contains an extensive reporting functionality to easily monitor usage, test scores and course evaluations to identify areas for development. The Academy includes client specific wiki and blog options which are typically maintained by subject matter experts. Client administrators can also maintain unique glossaries and other information pages. Marketing Tools Accenture Academy offers a library of readyto-use and customizable Academy marketing tools and assets as well as consultancy services to drive awareness & usage. 7
  8. 8. …to meet the need for workforce versatility… • Employees know that their professional growth depends on acquiring more diverse skills; the problem is that in many cases their employers aren’t making that happen According to the 2012 Accenture Skills Gap Study, which surveyed more than 1,000 employed and unemployed US workers, although 55 percent of employees say they feel pressure to acquire additional skills, less than a quarter report they’re getting the support they need from their organizations • Only 21 percent of respondents reported developing new skills in the past five years through formal training programs offered by their companies. Executives and employees alike are saying, “There must be a better way to acquire relevant skills.” … With Accenture Academy, there is. Copyright © 2013 Accenture All rights reserved. 8
  9. 9. …and deliver measurable results.  Enhancing training and skills development – – Up-skilling in developing countries – Achieving sustainability certification –  Creating consistent skills in a global workforce Increasing speed to competency Improving workforce performance – – Driving more efficient operations –  Improving supply chain maturity Boosting productivity Improving customer and supplier relations – – Enhancing sales skills –  Improving customer loyalty Developing suppliers’ capabilities. Attracting, developing and retaining top talent – – Building technical competencies – Copyright © 2013 Accenture All rights reserved. Boosting employee morale and retention. Equipping the workforce for growth 9