2018 is nearly upon us, and the season for making predictions about what the new year will hold is well underway. We’ve taken a look at a bunch of the commentary and summarised the trends. Good news! Retail won’t die in 2018, but brands are going to have to work harder than ever to survive the Amazon onslaught. Here are some of the big plays we expect to see from retail in 2018.
Why Artificial Intelligence is a Game Changer for Retail Data Kantify
In this presentation, Kantify presents why and how Artificial Intelligence has become a source of competitive advantage for retailers, where lies the untapped potential, and what are the limits and challenges of these technologies.
Send us a message if you wish to learn more, we are here to help ! www.kantify.com
There are many tools in the retailer’s digital kit. Between apps, beacons, kiosks, wifi, smart lighting and tablet-wielding associates, brands have more ways than ever to engage with and influence customers while they’re in stores. Today though, we're all about digital displays.
Cognitive technology: putting the AI in retailPlexure
By 2020, 85% of retail customer interactions will be managed by artificial intelligence, according to Gartner. Here’s a quick look at some of the ways AI and cognitive technologies are currently being used in retail.
Download the free report here: psfk.com/report/AI-Retail-Playbook
PSFK’s AI Retail Playbook explores a new sea of change disrupting the retail industry—artificial intelligence. From cognitive computing to deep learning softwares, AI-powered infrastructures are driving meaningful and delightful shopping experiences like never before. Developed in partnership with Microsoft, the AI Retail Playbook will help retailers understand these technologies in context to contemporary consumer behavior and the multichannel retail landscape.
Why Artificial Intelligence is a Game Changer for Retail Data Kantify
In this presentation, Kantify presents why and how Artificial Intelligence has become a source of competitive advantage for retailers, where lies the untapped potential, and what are the limits and challenges of these technologies.
Send us a message if you wish to learn more, we are here to help ! www.kantify.com
There are many tools in the retailer’s digital kit. Between apps, beacons, kiosks, wifi, smart lighting and tablet-wielding associates, brands have more ways than ever to engage with and influence customers while they’re in stores. Today though, we're all about digital displays.
Cognitive technology: putting the AI in retailPlexure
By 2020, 85% of retail customer interactions will be managed by artificial intelligence, according to Gartner. Here’s a quick look at some of the ways AI and cognitive technologies are currently being used in retail.
Download the free report here: psfk.com/report/AI-Retail-Playbook
PSFK’s AI Retail Playbook explores a new sea of change disrupting the retail industry—artificial intelligence. From cognitive computing to deep learning softwares, AI-powered infrastructures are driving meaningful and delightful shopping experiences like never before. Developed in partnership with Microsoft, the AI Retail Playbook will help retailers understand these technologies in context to contemporary consumer behavior and the multichannel retail landscape.
Artificial Intelligence is already in a dynamically evolving phase by revolutionizing industries one by one. Advent increase in technology affects the business strategies and operations.Artificial Intelligence is already in a dynamically evolving phase by revolutionizing industries one by one. Advent increase in technology affects the business strategies and operations.
The Global E-commerce marketplace Ecbilla brings latest e-commerce updates in the form of news, press releases, articles and blogs on various topics.
Source<> http://www.ecbilla.com/press-release/exclusive/get-latest-e-commerce-updates.html
Today’s retail industry is far more fragmented and competitive than ever. Multiple store formats and an arsenal of digital tools are making shoppers more educated about choices. Digital channels also continue growing. This is particularly true in grocery, where heavy hitters like Amazon and Walmart continue to eat into the market share of traditional chains.
E-commerce sales continue to grow, generating over $300 billion in the U.S. alone in 2015. But e-commerce still remains a small percent of overall retail sales at approximately 10%.
So what can multichannel and ecommerce retailers do to increase their online sales?
How would e-commerce look in 2018?
What skills Solution Providers would need to support retailer's technology needs?
The Internet has become a wizard of sorts who can predict your demands based on the requirements and is due to the adoption of Artificial Intelligence (AI). Deep learning algorithms have already started working their bit to forever uplift the world of automated ads, to that extent that they can now predict the online behaviour of an average user.
How artificial intelligence is transforming the e commerce industryCountants
Accounting for an impressive 35% of its overall revenues, product upselling and cross-selling on the Amazon E-commerce platform is among this retailer’s major success stories. Which technology is driving this mode of conversion? Amazon’s product recommendation technology that is primarily enabled by artificial intelligence or AI.
Do you know the business benefits of AI in the eCommerce as well as the retail Industry? In this article, we share some essential information about how you can increase your e-commerce & retail business sales with the help of AI.
NRF 2019: 5 Secrets to Omnichannel and Retail SuccessApplause
Top brands compete almost solely on the strength of their customer experience. For every brand, that experience means something different.
Discover how leading retail companies like eBay, John Lewis, and Walmart ensure the experiences they provide are flawless across every customer touchpoint, device, and location to grow sales and customer loyalty.
Online shopping used to be a convenience but is quickly becoming a necessity. A lot of new ecommerce trends are emerging at an unbelievable speed. It’s crucial to know about the latest trends as it could help you get more traffic and conversions. That’s why we came up with this visual asset.
In this PPT, Techosquare will tell you about 4 ecommerce trends to keep up with so that you can make huge sales and attract potential customers in 2021.
Here are some latest ecommerce trends to consider in 2021:
Mobile shopping and mobile payments
It has been estimated that mobile sales will reach $3.56 trillion in 2021. This would be 22.3 percent more than the $2.91 trillion sales it registered back in 2019. So, ensure to make your ecommerce store mobile-ready.
Chatbots
The concept of using chatbots in ecommerce stores will continue to be one of the biggest trends in 2021. AI assistants and bots will help businesses engage and improve human interaction. Also, they improve the online customer experience.
Virtual reality
One of the best ecommerce trends of 2021. Virtual reality will be used to create an even more personalized shopping experience for e-buyers. It will add a new level of intimacy to the ecommerce stores.
Above are some ecommerce trends to take into account in 2021. Read the PPT to learn more about these ecommerce trends and discover new ones.
Also, learn about everything before building an online store in 2021:
https://www.techosquare.com/blog/how-to-start-ecommerce-online-store
Check out what multi vendor ecommerce is all about:
https://www.techosquare.com/blog/how-multivendor-business-model-works
https://www.techosquare.com/blog/niche-ecommerce-store-ideas-2021
The future of ecommerce ecommerce trends to expect in 2021Kelly Ston
Ecommerce is developing faster than Amazon can deliver, and that means something. One minute we were amazed at being able to order from a family computer and the next minute we yelled at Alexa to re-order the kitchen towel. The future of ecommerce is already here, and it is changing.
To help you prepare your business for the next step in ecommerce, here are few steps you can take to look at 2021:
Artificial Intelligence is already in a dynamically evolving phase by revolutionizing industries one by one. Advent increase in technology affects the business strategies and operations.Artificial Intelligence is already in a dynamically evolving phase by revolutionizing industries one by one. Advent increase in technology affects the business strategies and operations.
The Global E-commerce marketplace Ecbilla brings latest e-commerce updates in the form of news, press releases, articles and blogs on various topics.
Source<> http://www.ecbilla.com/press-release/exclusive/get-latest-e-commerce-updates.html
Today’s retail industry is far more fragmented and competitive than ever. Multiple store formats and an arsenal of digital tools are making shoppers more educated about choices. Digital channels also continue growing. This is particularly true in grocery, where heavy hitters like Amazon and Walmart continue to eat into the market share of traditional chains.
E-commerce sales continue to grow, generating over $300 billion in the U.S. alone in 2015. But e-commerce still remains a small percent of overall retail sales at approximately 10%.
So what can multichannel and ecommerce retailers do to increase their online sales?
How would e-commerce look in 2018?
What skills Solution Providers would need to support retailer's technology needs?
The Internet has become a wizard of sorts who can predict your demands based on the requirements and is due to the adoption of Artificial Intelligence (AI). Deep learning algorithms have already started working their bit to forever uplift the world of automated ads, to that extent that they can now predict the online behaviour of an average user.
How artificial intelligence is transforming the e commerce industryCountants
Accounting for an impressive 35% of its overall revenues, product upselling and cross-selling on the Amazon E-commerce platform is among this retailer’s major success stories. Which technology is driving this mode of conversion? Amazon’s product recommendation technology that is primarily enabled by artificial intelligence or AI.
Do you know the business benefits of AI in the eCommerce as well as the retail Industry? In this article, we share some essential information about how you can increase your e-commerce & retail business sales with the help of AI.
NRF 2019: 5 Secrets to Omnichannel and Retail SuccessApplause
Top brands compete almost solely on the strength of their customer experience. For every brand, that experience means something different.
Discover how leading retail companies like eBay, John Lewis, and Walmart ensure the experiences they provide are flawless across every customer touchpoint, device, and location to grow sales and customer loyalty.
Online shopping used to be a convenience but is quickly becoming a necessity. A lot of new ecommerce trends are emerging at an unbelievable speed. It’s crucial to know about the latest trends as it could help you get more traffic and conversions. That’s why we came up with this visual asset.
In this PPT, Techosquare will tell you about 4 ecommerce trends to keep up with so that you can make huge sales and attract potential customers in 2021.
Here are some latest ecommerce trends to consider in 2021:
Mobile shopping and mobile payments
It has been estimated that mobile sales will reach $3.56 trillion in 2021. This would be 22.3 percent more than the $2.91 trillion sales it registered back in 2019. So, ensure to make your ecommerce store mobile-ready.
Chatbots
The concept of using chatbots in ecommerce stores will continue to be one of the biggest trends in 2021. AI assistants and bots will help businesses engage and improve human interaction. Also, they improve the online customer experience.
Virtual reality
One of the best ecommerce trends of 2021. Virtual reality will be used to create an even more personalized shopping experience for e-buyers. It will add a new level of intimacy to the ecommerce stores.
Above are some ecommerce trends to take into account in 2021. Read the PPT to learn more about these ecommerce trends and discover new ones.
Also, learn about everything before building an online store in 2021:
https://www.techosquare.com/blog/how-to-start-ecommerce-online-store
Check out what multi vendor ecommerce is all about:
https://www.techosquare.com/blog/how-multivendor-business-model-works
https://www.techosquare.com/blog/niche-ecommerce-store-ideas-2021
The future of ecommerce ecommerce trends to expect in 2021Kelly Ston
Ecommerce is developing faster than Amazon can deliver, and that means something. One minute we were amazed at being able to order from a family computer and the next minute we yelled at Alexa to re-order the kitchen towel. The future of ecommerce is already here, and it is changing.
To help you prepare your business for the next step in ecommerce, here are few steps you can take to look at 2021:
Go-to browsing channels vary
*(38%) start on Amazon
* (35%) search engines
* (21%) brand or retaile web sites
* (6%) e-Commerce marketplaces, such as eBay and Etsy
The growth of online shopping and the surge of off-price retailing are reshaping the retail industry. In 2016, retailers who want to survive will have to respond by restructuring their businesses. This POV captures some of the major Retail lessons learnt from 2015 and forecast for the year 2016 and beyond.
PSFK's Future of Retail 2020 Report - Summary PresentationPSFK
Researchers PSFK provides the most pioneering thought leadership when it comes to innovation in retail and along the customer experience journey. PSFK's Future of Retail 2020 report provides a strategic roadmap for brands and retailers to deliver hyper-personalized service that meets the unique needs of every shopper in a post-experiential era.
This deck provides an introduction to the themes in the report plus concepts for the future of customer experience.
Full report: http://www.psfk.com/reports
About PSFK: http://www.psfk.com/membership
Concepts: http://www.weareyourstudio.com
Business intelligence norms are evolving across the retail industry, and leading retailers are prioritizing analytics initiatives as a result. While the trend toward retail analytics isn’t new, maturing technologies and techniques are. Here are the trends that will shape retail analytics in 2017.
Global Retail Market Analysis, focusing on the US, the latest trends, drivers, and the Impact of Covid on the future trend. Also, the report has a brief analysis of the key players of the Industry. What has worked for them? Did a detailed analysis on Costco Wholesale
10 Digital Commerce Trends from the Fashion and Apparel, 2020 ReportAlaina Carter
COVID-19 made this season quite unfashionable as, just like other industries, the fashion industry also faced the consequences of this pandemic. Thanks to digital transformation, the fashion and apparel industry has a fair chance to bounce back. Read more to know what are the 10 Digital commerce trends from the fashion and clothing, 2020 report.
The 10 most recommended retail solution providers 2018Merry D'souza
Insights Success has selected some of the most prominent organizations around the globe in the issue of “The 10 Most Recommended Retail Solution Providers 2018.” These organizations are transforming the retail industry with their revolutionary innovations and foremost initiatives that mainly focus on the product acceleration and customer satisfaction
how to maximize ecommerce profitability for long-term growth as well as winni...Marcos Pueyrredon
#decoupled #commerce les altamente recomiendo leer el PDF que comparto a continuacion que resume el panel que llevaron adelante Jordan Jewell ,former IDC analyst, Sam James, CDO y Ney Santos, CTO en Grupo Carrefour Brasil junto con VTEX’s co-CEO, Mariano Gomide de Faria en el Big Ideas Stage del opening day de #NRF2023
Retailers need to become savvier every year, as consumers demand better inventory, prices and customer service, delivered consistently across channels. Additionally, shoppers continue to make purchase decisions with a more frugal outlook, following the 2008 recession — putting even pressure on retailers during the holidays.
In 2012, for example, more than one third of consumers spent less money than budgeted on holiday gifts, according to TrendSource in its Holiday Shopping Outcomes report. Additionally, the majority of shoppers purchased more than half of their gifts on sale.
To help retailers prepare for the challenging and busy holiday season, Retail TouchPoints has compiled the 2013 Holiday Outlook Guide, featuring insights from a number of leading industry experts, case studies, and a variety of tips and tactics that will help deliver a joyous holiday season to retailers, brands and consumers.
This year’s guide is focusing on 11 different topic areas, including:
1) Omnichannel
2) Mobile Commerce
3) Mobile Apps & Sites
4) Social Channels
5) Pricing
6) Inventory
7) Personalization
8) Outbound Marketing
9) Showrooming
10) Workforce Management
11) Payment
Similar to Retail 2018: Predictions & Prophesies (20)
The key to building a more convenient future is to streamline service, automate as much as possible and use connectivity - as and where it makes sense - to provide additional utility.
The fact people have taken to technology when eating out is not a revelation. In a world where there’s an app (or several) for everything, it should come as no surprise that mobile order and pay, self-order kiosks and loyalty apps are making headlines in the food service world.
Spacetime Marketing: the whens and wheres of customer experiencePlexure
Spacetime Marketing is about understanding how customers function in space - their 'wheres', and in time - their 'whens'. Once you have a firm grasp on those factors (because you have the data...) it becomes easier to deliver them just the right message that encourages them to take beneficial action.
The intent of marketing optimization is to make each interaction, each transaction, each customer touch deliver the best results it can for brands and for their customers. It should drive marketing activity: creating tailored, personalized content; using IoT & connected devices to improve the in-store experience; collecting omnichannel data; choosing the combination of marketing mix elements that maximize ROI.
Data convergence & personalization in retailPlexure
As retailers move towards this unified commerce strategy, marketers are learning a lot of lessons about the curse of data silos; the practice of keeping data from different sources separated from each other. Silos may or may not be under the control of one department within a company, but the defining feature is that they don’t play nice with each other. If the marketing department can’t easily combine data from in-store point of sale, social media and e-commerce sites, then unified commerce’s promise of a seamless customer experience isn’t going to be fulfilled. One of the reasons platforms like VMob are being used more and more is that they make the convergence of previously siloed data a streamlined process.
Mobile’s influence over dining is undeniable: a quarter of consumers say tech features in their decision to visit a restaurant, 31% view menus on their phones at least once a month, and 33% of millennials expect to pay via phone. With more restaurants recognizing the importance of mobile, it’s become obvious that it will take more than mobile payments alone to engage customers.
The (retail) Internet of Things, in a nutshellPlexure
It’s not the Things themselves we should be most fascinated with; it’s the massive amounts of data those things generate, and ultimately the personalized experience we can offer once we understand what that data means.
Not that push messaging isn’t useful, but if your app is one of the hundreds pinging customers all day every day, chances are you’re going to get lost in the noise. So what’s the cure for push overload?
You’ve probably collected ridiculous amounts of data on your customers and built up quite detailed profiles for most of them, so personalizing promotions should be easy. But how personal is TOO personal?
1. plexure.com
1.https://www.disruptordaily.com/bringing-customer-retargeting-solutions-brick-mortar-retail-stores/
2.https://www.vendhq.com/nz/2018-retail-trends-predictions
3.https://blog.demandware.com/retail-intelligence/salesforce-predicts-retail-2018
4.https://www.linkedin.com/pulse/new-realities-retail-2018-oliver-guy/
https://martechtoday.com/4-ways-retailer-brand-relationships-will-change-2018-207827
https://mi9retail.com/top-retail-predictions-2018/
https://apparelmag.com/abi-research-says-expect-these-retail-trends-2018
http://www.netimperative.com/2017/09/5-predictions-future-retail/
https://ivend.com/4-retail-technology-trends-predictions-to-watch-for-in-2018/
https://www.channelsight.com/blog/2018-future-forward-predicting-the-top-9-retail-trends-for-2018/
https://www.talkingretail.com/news/industry-news/igd-makes-retail-trend-predictions-2018-05-12-2017/
http://www.annexcloud.com/blog/2017/11/29/2018-retail-predictions/
https://sqream.com/big-data-in-retail-top-4-trends-for-2018/
https://www.sld.com/blog/food-service/five-new-predictions-for-grocery-retail-market-in-2018/
http://customerthink.com/2018-retail-trends/
https://www.business2community.com/consumer-marketing/2018-predictions-brick-mortar-retail-01962249
https://www.retail-insider.com/retail-insider/2017/7/pop-up
http://ketnergroup.com/look-ahead-2018-retail-ad-tech-predictions/
RETAIL AS AN EXPERIENCE
ANALYZING BIG DATA IS AN
EVEN BIGGER DEAL
Creating a single 360 customer view becomes critically important. Use
of customer data to generate actionable insights gives rise to more
analytics tools with prescriptive, contextual and cognitive ability.
THINGS GET EVEN
MORE PERSONAL
True personalization becomes more important
for physical retailers. Marketing will combine
location, purchase intent, and a focus on
delivering customers value in the moment.
RENEWED
SERVICE FOCUS
Stores will put more resources into clientelling
& value-add services. We’ll see retailers doing
more with staff training, connected devices,
extra mile services including curated
collections and personal shoppers.
IoT
More retailers
connect more
devices to catch
more customer
data and
improve in-store
experiences.
AR VR
Stores will use
more immersive
tech for product
exposure,
interactions and
entertainment.
THE TECH
GAP CLOSES
Retailers catch up to
customers, doing more
with digital and meeting
them where they live.
SOCIAL
COMMERCE
More retail brands
connecting with
customers online, and
making store
experiences shareable.
OMNICHANNEL
The slow death of channel
marketing continues. Most
retailers will collect and use
customer data across mobile,
ecommerce and instore retail
for consistency.
MOBILE FIRST
Mobile becomes the #1
way for retailers to
connect to customers.
CONVERSATIONAL
COMMERCE
Chatbots, voice search and
self-service hit an all-time high.
DYNAMIC
PRICING
Prices follow the rest of
the marketing mix;
personalized to time,
location and customer.
CLOSER
SUPPLIER
RELATIONSHIPS
Retailers work closely with
suppliers for increased
reliability, speed of inventory
replenishment and fulfilment.
LOYALTY
Next-gen loyalty will
grow in popularity as a
way to keep valuable
customers close.
HYPERLOCAL
FOCUS
Increased use of geolocation
makes focusing on serving
local communities & offering
local products easier
2018 is nearly upon us, and the season for making
predictions about what the new year will hold is
well underway. We’ve taken a look at a bunch of the
commentary and summarised the trends. Good
news! Retail won’t die in 2018, but brands are going
to have to work harder than ever to survive the
Amazon onslaught. Here are some of the big plays
we expect to see from retail in 2018.
Many brands will unfortunately continue to underinvest in
training their store associates; these brands will fall further
behind their peers who do invest and put AI-powered
mobile apps in associates’ hands to empower them to
engage with shoppers in compelling new ways. 3
Shopping will become more fun.
Expect brands to use their physical
presence to greater advantage. 1
RETAIL 2018:
PREDICTIONS &
PROPHESIES
Still
Not
Dead
OWNING THE LAST MILE
Order fulfilment, logistics and delivery become key differentiators.
2-day delivery is now the norm, so retailers will need to have systems
for filling orders quickly - and accurately.
The number one prediction by far!
https://www.freepik.com/free-vector/it-s-shopping-time-illustration_813368.htm
https://www.freepik.com/free-vector/warehouse-operations-workers-and-robots_1310861.htm
https://www.freepik.com/free-vector/clerk-taking-credit-card-payment-from-pretty-woman_1310992.htm
https://www.freepik.com/free-vector/boy-background-with-virtual-image_1020415.htm
Data’s role in retail decision-making will grow, especially as
technologies like Big Data and machine learning continue
to mature. Forward-thinking retailers will keep exploring
ways to collect and leverage data in their sales, marketing,
customer service, and operations. 2
Retailers will renew their focus on the store experience,
making stores destinations designed to engage
customers, not just sell stuff.
What has
happened?
Descriptive
What does the data
tell us?
Predictive
What result could we
get if we take this
action?
What could
happen?
Ask again later
Contextual
If we want this result - in
this specific situation,
given this context and
these variables - what
action should we take?
What should we do
in this situation?
Prescriptive
If we want this
result, what action
should we take?
What should
we do?
Cognitive
Based on all
this data, tell us
the right thing
to do right now.
Tell us what to
do at this time
KEEPING UP IN THE
AGE OF AMAZON
Amazon will continue to expand into every area of retail. It
will be disrupter, competitor, and growth opportunity for
retailers who find ways to use it as a distribution channel.
Consumers expect retailers to have full knowledge of
every prior interaction across all channels – but few
manage to satisfy this expectation. Winning retailers
recognise the fact that channels are going away. 4
Awesome, see you
in store!
How many loyalty
points do I have?
Yes please! :D
You have enough
points for 20% off
your next purchase.
Would you like to
use that today?
We’ll give you half
your points back!
20%
OFF!
Refs & resources