This document provides a summary of Erla Santosh Kumar's professional experience and qualifications. It includes details of his previous roles in product management, agency management, branch operations, and sales management. It also lists his educational qualifications and skills in finance, management, and IT. His objective is to find a new position in the finance domain utilizing over 13 years of relevant industry experience.

1. ERLA SANTOSH KUMAR
Address: H.NO. EWSH-108, Near St. Josheph Convent School, Adilabad-504001, Andhra Pradesh
Telephone: +91 9550574341, +91 8341862565 E-Mail: erlasantoshkumar@gmail.com
PROFILE:
A thorough professional with hands-on experience in Product Management, Agency Management,
Branch Operations, Sales and Team Management who is keen to find a position in the Finance
domain. Reliable, trustworthy, numerate and meticulous. Gained a good understanding of
management principles. Able to work on own initiative or as part of a team and can deal with duties
competently. Expertise in indents for the dealers and companies for various raw material required,
shortlist the purchase orders and process, etc. proficient in scrutinizing and updating all files.
EDUCATION:
· Post Graduate Diploma in Computer Application; Name of the Institute, Year
· Masters in (Human Resource Mgmt. & Personnel Mgmt.); Osmaniya University, Hyderabad, Year
· Bachelor in Commerce (Computers); Kakatiya University, Warangal, Year
EXPERIENCE:
Product Head, UAE Exchange, 2013
· Manage in-life product performance: sales, margin, and churn, conducting extensive numerical
analysis using company data.
· Identify the business and operational requirements based upon the business requirements &
objectives of each product – Gold loan.
· Display a high level of critical thinking in cross-functional process analysis and problem resolution for
new and existing products.
· Coordinate and build strong working relations with various internal organizations including; IT, Sales,
Marketing, Product Development, & Operations.
· Lead the development, approval, training, and communication of new products/product changes
and their associated customer, operational, system, & process impacts to the various internal
organizations.
· Develop & conduct specialized training on new products launched and raise awareness &
application of relevant subject matter.
· Meet/exceed and maintain service levels as assigned by management.
· Meet/exceed expected reliability standards.
· Adhere to Corporate Compliance Policy.
Agency Manager, Birla Sun Life Insurance, 2012
· Identify potential Insurance Agents based on agreed profiles and ensure recruitment in accordance
with the business plan.
· Review performance of own team of agnets and to improve their productivity on an ongoing basis.
· Provide leadership and management to the team of Financial Consultants.
· Set targets for consultants, review these & consistently raise them.
· Gain customer confidence to manage his/her complete financial portfolio.
· Responsible for educating the prospects about our products viz- a- viz competitor products.
· Maintain team productivity and achieve team and individual targets.
· Conduct weekly performance review with Insurance Advisors.

2. · Supervise the activity plan of all executives to ensure that these are being fulfilled as per the desired
levels.
· Ensure that all Insurance Advisors under supervision perform as per the company rules and
regulations
Branch Head, Mannappuram Finance, 2011
· Responsible for the administration and efficient daily operation of a full service branch office,
including operations, product sales, customer service, and security.
· Provide a superior level of customer relations and promote the sales and service culture through
coaching, guidance and staff motivation; achieves individual and branch sales goals through new
business sales, referrals and retention of account relationships.
· Provide leadership and supervision; delegate day to day operations to the branch personnel.
Sr. Sales Manager, Karvy Securities, 2009
· Manage the sales of products to clients.
· Prospect and identify new leads and pitching to the clients.
· Provide client service to existing customers and manage all aspects of customer relationships.
· Steer corporate sales to get premium and HNI clients.
· Strategize & implement ways to achieve sales targets
Sr. Sales Office, SBI Card Cards, Hyderabad, 2007
· Enable maximum profitable sales of company products that may reasonably be achieved through
regular coverage of all contacts.
· Obtain satisfactory sales volume in accordance with established budgeted goals.
· Handle sales operations for achieving increased growth & profitability.
Commenced career with Motilal Oswal Securities as Sales Executive in 2005
IT SKILL:
MS-Dos, MS-Office, Tally7.2,9.0 , Wings 2000.
ATTRIBUTES:
· Positive Attitude; Multi-tasker; Amiable; Responsible