Reena D Vaidya is seeking a position to utilize her skills in analysis, quality assurance, and client services. She has over 5 years of experience working in quality analysis for First Data India Pvt Ltd and research analysis for WNS Global Services. Her experience also includes accounting and tax preparation work. She has strengths in communication, dedication, and learning. She holds an M.Com and B.Com and is proficient in various applications and business skills.

1. Reena D Vaidya
Phone: 0750673001
E-Mail: reenadv23@gmail.com
OBJECTIVE
• To serve the firm with the purest of thought, hard work and dedication and
there by update my skills.
STRENGTHS
• A good learner.
• A Dedicated, Honest and Punctual person.
• An effective communicator with the ability to deal with issues accurately.
ACADEMIA
• Completed SAP-FI course.
• M. Com from Pune University in 2008
• B. Com from Pune University in 2006.
• HSC from BYK College (Pune Board) in 2003.
• SSC from Fravashi Academy (Pune Board) in 2001.
EXPERIENCE
Working with First Data India Pvt Ltd. from 11 August 2014 till date
First Data Corporation is a global payment technology solutions company. A global
leader in commerce-enabling technology solutions, serving over six million business
locations and four thousand institutions in 118 countries.
Key Responsibilities:
• Working as a Quality Analyst for Merchant Boarding Representatives working in
the US.
• Ensuring all the data and processes meet the established standards of quality
including reliability, accuracy and usability to meet established operational
efficiencies.
• Collect and compile statistical quality data.
• Analyze data to identify areas of improvement in the quality system.
• Develop, recommend and monitor corrective and preventive actions.
• Prepare reports to communicate outcomes of quality activities.
• Identify training needs to meet quality standards.
• Publish QA statistics on a daily, weekly and monthly basis.
• Evaluate audit findings and implement appropriate corrective actions.
• Document internal audits and other quality assurance activities.

2. Worked with WNS Global Services:
WNS Global Services (Nashik) from 17 September 2012 till 08 July 2014:
• Worked as a research analyst for a risk intelligence organization- Regulatory
Data Corp.
• To meet critical client on-boarding and monitoring requirements with extensive
international coverage of negative media, OFAC and other government watch-
lists, international regulatory authority actions, and more.
• To highlight potential vulnerability to malfeasance, organized crime influence
and asset fraud.
• Access our consulting services to address a range of regulatory, criminal and
reputational risks including corruption, money laundering and terrorists
financing, sanctions and embargoes, fraud and criminal associations.
• Minute to minute screening of terrorist and organized crime figures and groups
on international law enforcement watch-lists.
• Daily monitoring more than 400 global watch-lists with the finest international
negative media coverage.
• Utilizing the most robust search engine, most configurable database to make
sure the client gets the right solution to maximize business efficiencies.
• Coding the risk database, or Global Regulatory Information Database (GRID)
with accurate, risk-relevant event codes - ranging from money laundering,
terrorism, fraud, narcotics trafficking, organized crime, embargoes and
sanctions, to PEPs, regulatory watchlists, identity theft, burglary, cybercrime
and more.
Key Responsibilities:
• Handling a team of 10 and ensuring that the members are motivated towards
their performances by giving them a proper feedback for quality and
productivity.
• Dealing with challenging issues and problems which arise.
• Mentoring as well as training the junior and new staff.
• Preparation of all the monthly performance reports for the managers.
• Coordinating with the client regarding any process update and informing the
team members about the same.
• Coordinating with the IT department with reference to any IT issues.
• Arranging monthly team meetings and preparing MOM of the same.
Application Knowledge:
• Worked on Management Analysis and Reporting System (MARS)
• Worked on Data Quality Application (DQA)
• Google

3. • Whitepages
• Behindthename
Extra Activities:
• Basics of Lean Six Sigma (BLSS)
• ISO awareness
• Business Writing Skills
• Engage to Excel
• Stress Management
• Quest
• Train to Retain
WNS Global Services (Mumbai) from 07 February 2011 to 31 August 2012:
Key Responsibilities:
• Resolving all issues of British Airways Customers.
• Coordinating with various departments to resolve customer issues.
• To adhere service level and provide resolutions within the prescribed
turnaround time.
• To ensure customer satisfaction by providing proper resolutions.
Worked with VPH Associates (Andheri, Mumbai) from November 2010 to
February 2011
Key Responsibilities:
• Preparation and Finalization of Profit & Loss Account and Balance Sheet.
• Filing of Income Tax and VAT returns
Worked with Agrawal Malvade Patil & Associates (Nashik) from January
2009 to October 2009
Key Responsibilities:
• Preparation and Finalization of Profit & Loss Account and Balance Sheet.
• Filing of Income Tax and VAT returns.
PERSONAL DETAILS
Date of Birth : March 02, 1986
Current Address: 1204, Oyster 2, Runwal Pearl, Manorama Nagar, Ghodbunder Road,
Thane-400607
Permanent Address: 1/6, Sadanand Apartments, Tilak Wadi, Sharanpur Road,
Nashik 422002
I hereby declare that all the information provided by me in this application is factual

4. and correct to the best of my knowledge and belief.
____________________
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Reena Vaidya