The document contains a summary of Karthik SM's professional experience and qualifications. He has over 10 years of experience in manual and automation testing using tools like QTP, Jira, and Quality Centre. He has led several testing projects for clients in various domains, including capital markets, banking, and insurance. His responsibilities have included test planning, automation testing, defect management, and acting as the liaison between the client and project team.

1. Karthik SM Mobile: +91 9743887922, 9030030017
Email:karthik.umarathnam@gmail.com
Professional Summary
 10 years 6 months of Professional experience in IT experience on Manual and automation
Testing using QTP, Test Management, Client Relationship Management and People
Management.
 Hands on experience in Test plans, review of test plans, Schedules, Test strategy, Test Design
and Test Estimations for manual testing
 Having UK onsite experience and worked as onsite coordinator
 Having hands on experience in Test scheduling, Resource planning, Staffing, Test management,
People management, Client management
 Involved in Integration Testing, Adhoc Testing, Functional Testing, Compatibility and
Regression testing
 Having hands on experience on V and agile testing methodology
 Reviewing Business Specifications, Involved in authoring Test Cases, and Test Scripts
 Having good experience in identifying the scope for Automation, CBA and ROI preparation and
presentation to the client
 Having hands on experience in defining Automation frameworks(Hybrid, Keyword and
Modular)
 Having hands on experience on Automation effort estimation, descriptive programming and
authoring Test scripts
 Hands on experience on automating JAVA, .Net, CRM salesforce.com, Oracle EBS applications
 Having hands on experience in Automated tools UFT 12.01, QTP11.0 and QTP 10.0
 Having hands on experience on defect and test management tools like Bugzilla, Jira, Test
Director8.0and Quality Centre10.0
 Having hands on experience on Writing proposal responses to RFP and RFI as part of presales
activities
 Understanding customers' diverse, specific business needs and applying product knowledge to
meet those needs
 Ensuring quality of service by developing a thorough and detailed knowledge of technical
specifications and other features of employers' systems and processes.
 Identifying and developing new business through networking and courtesy and follow-up calls
 Preparing and delivering customer presentations and demonstrations of the software,
articulately and confidently
 Support on software testing features which can apply to Finance, Banking and credit card
businesses
 Responding to tender documents, writing proposals, reports and supporting literature
 Project status tracking, reporting to stakeholders and senior management
 Decisive leader capable of leading and managing multi-sited project teams
 Having expertise knowledge in CRM(Salesforce.com), Banking, Insurance, Capital Market and
Credit card Domains
 Hands on experience on Structured Query Language (SQL)
 Knowledge about the Software Quality Assurance, ISO, CMM levels

2. Proficiency synopsis
Test Planning and execution: Proficient in creating and executing project work plans to accomplish
project goals, for testing projects both manual and Automation. Persistent in practices to identify, log,
analyze and manage potential issues and risks by taking timely preventive or corrective actions to
avoid any impact on project
Automation Test management: Proven proficiency in identifying scope for automation, effort
estimation and implementation of automation frame works. Preparation of CBA and ROI,
Identify/train team to generate automation test scripts using descriptive programming.
Scope management: Proven ability to translate business needs into testing requirements and
successfully manage all phases to support business objectives employing integrated change control
procedures
People management: Experience in resource planning, defining roles and responsibilities,
identifying/facilitating training programs, coaching. Totally committed to bringing out the best and
realizing the full potential of the team. Worked extensively with virtual teams and provided
performance feedbacks to resource-manager for appraisal purpose
Change management: experienced in project requirement changes, doing impact analysis, giving
proactive and timely attention to changes and taking up the change requests to change control
board(CCB) for their review, handling approvals/rejection by CCB forum
Stakeholder management and communication: A highly-effective, confident communicator with
strong presentation skills. Effective in communicating relevant project information to the internal and
external stakeholders
Escalation Management: Ability to understand the issue reported and assure/reassure to gain
customer confidence and derive an SLA. Ability to identify appropriate resources to resolve the issue
reported within a committed SLAExperienced in document and publishes root cause analysis.
Presales Activities: Understanding customers' diverse, specific business needs and applying product
knowledge to meet those needs, Ensuring quality of service by developing a thorough and detailed
knowledge of technical specifications and other features of employers' systems and processes. Writing
proposal responses to RFP and RFI Preparing and delivering customer presentations, demonstrations
of the software, articulately and confidently.
Work Experience
Oct 2014 – Till Date Company: Multifonds, a Temenos Company, Bangalore
Role: Project Lead – Automation
June 2014 – Sep 2014 Company: TruGlobal software pvt ltd, Bangalore
Role: Sr QA Lead
July 2010 – Oct 2013 Company: Accenture,Bangalore
Role: Project Lead– Testing
Aug 2007 – June 2010 Company: CapGemini software pvt ltd, Hyderabad
Role: Consultant – Testing
June ’06 – July 2007 Company: PT Pure Testing Software Pvt. Ltd, Noida

3. Role: Senior Test Engineer
Sep ’04 –May ’06 Company: Choice Software Ltd, Hyderabad
(Worked in Mphasis, Bangalore, Catalytic Software pvt
ltd, Hyderabad and Sapient , Bangalore)
Role: Test Engineer
Education
2001 Master of Computer Applications
Project Experience
Project 1 Multifonds
Client Citi UK
Role Project lead – Automation Testing
Team Size 14
Environment QTP v11, UFT v12.01, Quality centerv10, MS Project, Oracle Forms, JIRA
Project Description:
Multifond is product based company which has products on Capital Market domain like Fund
Accounting, Global investor, Portfolio Accounting, BI PUB, NextGen and MFDI.It is based on Capital
market domain where working on Interest rate derivatives, fund dealing.
It is mainly involving in the below modules
1. Fund Creation
2. Fund parameter creation
3. Deal booking
4. Transaction validations
5. Investment creation
6. Interest rate derivatives
Technical Expertise
Operating Platforms UNIX & Windows Family and Sun Solaris.
Development Tools & Languages C, C++,VB Script
Databases Oracle10i, MS Access, SQL Server 2005/2008, Oracle EBS
Testing Tools UFT 12.01, QTP 11.0, Win Runner7.6,Test Director7.0, Quality
Centre 10.0.
GUI VB 6.0 , JSP , ASP
Project Management tool Open WorkBench1.1.4, MS Project 2007
ERP Salesforce.com

4. 7. Corporate actions
8. Dr/Cr booking and validation
9. Manager of user rights
10. Balance sheet preparation
Responsibilities:
o Understand the Business Requirements and Functional documents
o Analyzing regression and End to End test scenarios and providing the feasibility analysis
for automation.
o Scope identification for Automation testing and estimation for the same
o Identified, design and implement the framework
o Involved in coding using VBscript on UFT 12.01 and resolving team members bottlenecks at
Scripting
o Documented the automation approach and User Guide.
o Automated regression suite for various modules
o Developed scripts for identified End-To-End test cases and monitoring team
o Quality Center is used as Defect management tool to log, track and close defects
o Participate in Defect Review meetings along with the onshore counterpart's.
o Involved in project management activities like metrics preparation and status reporting
o Client management and Resource management
o Establish onshore calls on weekly and daily basis to improve the quality of the project in
various aspects
o Monitoring team, motivating team and their performance during testing phase to recognize
o Providing feedback to team and moderate them(ratings) on yearly basis as part of
performance improvements
o Ensure process compliance and deliverables are on time
o As part of audit, Ensure content and structure of all Testing documents / artifacts is
documented and maintained
Project 2 Customer And Service Enablement (CASE)
Client JDSU
Role Project lead – Testing
Team Size 8
Environment QTP v11, Quality center v10, MS Project, salesforce.com CRM,Oracle EBS,
JIRA
Project Description:
CASE Customer and Service Enablement consist of five key elements including Case Management,
Quote and Lead Management, Salesforce Knowledge Base, and Salesforce Communities & Chat. It also
includes integration with Oracle using Salesforce Canvas and SOA to expose Oracle based data to the
users and transfer data between the 2 systems. The following modules are identified

5. - Accounts, Contacts , Cases , Activities , Leads, Quotes (Oracle), Assets (Oracle), Entitlements
(SFDC & Oracle), Salesforce CustomerCommunities, Salesforce Knowledge, Live Agent Chat,
Click Tools Surveys, Jira Integration, Language support,Chatter.
Responsibilities:
o Understand the Business Requirements and Functional documents
o Analyzing regression and End to End test scenarios and providing the feasibility analysis
for automation.
o Scope identification for Automation testing and estimation for the same
o Identified, design and implement the framework
o Documented the automation approach and User Guide.
o Automated regression suite on Salesforce.com and Oracle EBS using QTP v11
o Developed scripts for identified End-To-End test cases and monitoring team
o Quality Center is used as Defect management tool to log, track and close defects
o Participate in Defect Review meetings along with the onshore counterpart's.
o Client management and Resource management
o Establish onshore calls on weekly and daily basis to improve the quality of the project in
various aspects
o Monitoring team and their performance during testing phase to recognize on monthly basis
o Providing feedback to team and moderate them(ratings) on yearly basis as part of
performance improvements
o Ensure process compliance and deliverables are on time
o As part of audit, Ensure content and structure of all Testing documents / artifacts is
documented and maintained
Project 3 Universal Credit
Client DWP – UK
Role Project lead– Testing
Team Size 14
Environment QTP10.0, Quality center,MS Project,Java and J2EE,
Project Description:
The Agile project involves an OPA application.The user takes in different information of the customer
and his/her associates, to deduce whether the customer is eligible for monetary support from the
government or not. The application interact PIB (Integration Backbone) to interact with third party
application called BPM (IBM Application for deduce the eligibility) and CIS (To Store and retrieve
customer information).
Universal credit is UK govt project where it is dealing with all the claim of UK residence. It has widely
divided into Assembly testing, Continuous integration, QAI and QMS.
Responsibilities:
o Understand the Business Requirements and Functional documents
o Preparation and submission of effort Estimation for the project

6. o Defining test strategy, test phases and team structure
o Client management and Resource management
o Analyzing regression and End to End test scenarios and providing the feasibility analysis
for automation.
o Providing effort estimation for automation development.
o Automated regression suite using QTP 10.0
o Developed scripts for identified End-To-End test cases.
o Coordination with all the teams under Universal credit
o QualityCenter is used as Defect management tool to log, track and close defects
o Participate in Defect Review meetings along with the onshore counterpart's.
o Establish onshore calls on weekly and daily basis to improve the quality of the project in
various aspects
o Monitoring team and their performance during testing phase to recognize on monthly basis
o Having hands on experience on CRM domain
o Ensure process compliance and deliverables are on time
o As part of audit, Ensure content and structure of all Testing documents / artifacts is
documented and maintained
Project 4 Lloyds Banking Group Integration
Client Lloyds Bank
Role Project lead – Testing
Team Size 12
Environment QTP10.0, Quality center,MS Project,Java and J2EE,
Project description:
Lloyds Banking Group is a leading UK based financial services group providing a wide range of
banking and financial services, primarily in the UK, to personal and corporate customers.
Lloyds Banking Group was formed in January 2009 following the acquisition of HBOS and our main
business activities are retail, commercial and corporate banking, general insurance, and life, pensions
and investment provision. The new Group also operates an international banking business with a
global footprint in over 30 countries.
The Group is the UK's largest retail bank and has a large and diversified customer base. Services are
offered through a number of well recognized brands including Lloyds TSB, Halifax, Bank of Scotland,
Scottish Widows, Clerical Medical and Cheltenham & Gloucester, and via a unique distribution
capability comprising the largest branch network in the UK and intermediary channels.
LBG is the largest retail bank in the UK and the leading provider of current accounts, savings, personal
loans, credit cards and mortgages. With its strong stable of brands including Lloyds TSB, Halifax, Bank
of Scotland and Cheltenham & Gloucester, it serves over 30 million customers through one of the
largest branch and fee free ATM networks in the UK.

7. Currently we are working on the integration of the Sales and servicing application for LBG i.e. Lloyds
TSB and HBOS. Your Finances is the sales application and S4U is the servicing application. Both old
and new customers of HBOS would be migrated to these applications.
Responsibilities:
o Analyzing regression and End to End test scenarios and providing the feasibility analysis
for automation.
o Providing effort estimation for automation development.
o Automated regression suite using QTP 10.0 on Datadriven framework.
o Developed scripts for identified End-To-End test cases.
o Documented the automation approach and User Guide.
o Developed Reusable Custom Functions & Business Functions using QTP, QC & Macros.
o Ensuring that all test deliverables are with high quality and adhered to client standards.
o Debugging and maintaining the automation scripts.
o Reviewing the automation scripts developed by Peers.
o Performing and ensuring the successful execution of developed automation scripts in
Quality center
o Established guidelines for script development.
o Records defects, including documenting information useful in the debugging process,
evaluating test data, problem discovery, tracking and resolution.
o Provide test results and test summary reports to management and client that are clear and
concise.
o Review of Business requirements to plan for UAT
o Review and authored Test cases for User acceptance testing
o Involved monitored in User acceptance test execution
o Raised defects and retested the fixed defects on User acceptance test phase
o Monitoring team and their performance during testing phase to recognize on monthly basis
o Providing feedback to team and moderate them(ratings) on yearly basis as part of
performance improvements
o Ensure process compliance and deliverables are on time
o As part of audit, Ensure content and structure of all Testing documents / artifacts is
documented and maintained
Project 5 TGP FOR TESTING - Testing capability
Client ACCENTURE
Role Project lead – Testing
Team Size 14
Environment MS Project, Framework development on QTP, Proposals , RFP and RFI
Project description:
Accenture is having test capability which has TGP for testing as part. TGP is Technology Growth
Platform which would be working on new area of testing identification and creating new business area
support.

8. Presales team will be working closely with clients to response their queries, request for proposals,
request for bid, proposal writing, client presentations and client follow-ups.
Responsibilities:
o Understanding customers' diverse, specific testing business needs and applying product
knowledge to meet those needs
o Ensuring quality of service by developing a thorough and detailed knowledge of technical
specifications and other features of employers' systems and processes, and then
documenting them
o Identifying and developing new business through networking and courtesy and follow-up
calls
o Cold-calling in order to create interest in products and services, generate new business leads
and arrange meetings
o Preparing and delivering customer presentations and demonstrations of the software,
articulately and confidently
o Maintaining awareness and keeping abreast of constantly changing technology and tools
o Developing effective sales plans using sales methodology;
o Providing technical advice to customers on all aspects of the installation and use of
computer systems and networks, both before and after the sale
o Meeting sales targets set by managers and contributing to team targets
o Networking with existing customers in order to maintain links and promote additional
products and upgrades
o Responding to tender documents, RFP, RFI, writing proposals, reports and supporting
literature;
o Contributing to team or progress meetings to update and inform colleagues
Project 6 TSYS – Brazil Carrefour Conversion
Client TSYS Cardtech ltd, UK
Role Consultant
Team Size 25
Environment Unix, .Net , QTP 10.0, Oracle 10g, MS Project, Manual testing and
QualityCenter10.0
Project Description:
TSYS Card Tech has been primarily a licensing partner to financial institutions, Processing Clients so
far have been managed on different platforms, Cost effective solution to support multiple clients on the
same platform.
Brazil conversion is the migration of customer information, account balances, and outstanding
transactions including installments. Conversion Testing is the testing of the programs or procedures
used to convert data from existing legacy systems for use in replacement TS Prime system.

9. Conversion testing is to ensure that the programs or procedures written to convert data from the
existing platform onto replacement systems, functions correctly, and that all converted data is available
for use in the new platform.
Main functional areas tested are as below
 Review of the field format and usage after data conversion
 Procedure testing of the manual processes around the conversion and their intersection with the
IT processes
 Functional testing of control processes built to support the conversion for example conversion
control reporting
 Functional testing of the data after conversion to ensure that the data is “fit for purpose”
 Application response times
 Reconciliation of data counts
Responsibilities:
o Understand the Requirement and Functional documents
o Worked on Effort estimation for Automation
o Writing Test plan and defining Strategy
o Project schedule, resource planning
o Risk prioritization and user acceptance test case requirements
o Test Case and scenario preparation for System and User acceptance testing
o Status tracking, Status reporting to clients
o Monitoring Manual test execution
o Preparation and updating of traceability matrix
o Ensure process compliance and deliverables
o Involved in Peer Reviews.
o Attended Conference calls
Project 7 Prime 6.0 Migration Project – TSYS
Client TSYS Cardtech ltd, UK
Role Consultant
Team Size 14
Environment Unix, .Net , Oracle 10g , MS Project,Manual testing
Project Description:Prime is a product developed for maintain the interface between financial
institutions and Payment network. PRIME handles the application process for debit cards and credit
cards for your institution using the Application Manager program.
The TSYS TS Prime solution will provide a comprehensive multi-institution processing capability for
the issuance of the MasterCard Hybrid cards, Visa Hybrid cards and Private Label cards.
In addition, the TS Prime Acquirer application will be used to process on-us authorizations and
transactions for private label and hybrid cards. Prime is 2 main sub products named as Issuer and
Acquirer.
Issuer is having the following applications
 New Card application
 Customer services

10.  Settlements and Statements
 Transaction management
 Reports
Acquirer is having the following applications
 New Merchant
 Customer Services
 Merchant management
 Settlement and Statements
 Reports and Mailers
Responsibilities:
o Understand the Requirement and Functional documents
o Understand the Business requirements
o Writing User acceptance test cases
o Writing Test plan and mitigation plan
o Project schedule, resource planning
o Risk prioritization
o Test Case and scenario preparation
o Status tracking, Status reporting to clients
o Monitoring Manual test execution
o Preparation and updating of traceability matrix
o Ensure process compliance and deliverables
o Attended Conference calls
Project 8 STS - Interest Rate Derivatives
Client Morgan Stanley, USA
Role Consultant
Team Size 13
Environment Manual testing, Quick Test Professional 10.0, QualityCenter, A+, Oracle10g,
Exceed Hummingbird
Project Description: Interest Rate Derivatives is a group under Fixed Income Division group
responsible for interest rate derivative products.
The one major system in IRD is Swap Trading System or STS. STS is a swap trading risk management
and analytical system, running on UNIX (& Linux).
It is used for the pricing of swaps and analyzing interest rate andcredit risks on Swaps, Bonds & Credit
Derivatives. Swaps trading System that is build to calculations of hedges. For calculation of hedges and
prices, 3-calculation servers are used.
Interest Rate Derivatives are the part of Capital Market instruments, which is mainly calculation of
Risks in the Capital Market like delta, gamma, theta etc.
Components of STS are STS main, Minor, ZCS and DCS.

11. Responsibilities:
o Understand Functional documents, Setup documents.
o Updating of Test Plan, Scheduling the tasks
o Risk prioritization
o Test Case and scenario preparation
o Manual test execution
o Preparation of Automated keyword driven framework
o Maintenance of scripts used in framework
o Preparation and updating of traceability matrix
o Ensure process compliance
o Reviewing Log files
o Functional Testing, Retesting and Regression Testing, Compatibility testing
o Submitting Daily, Weekly status reports
o Attended Conference calls
Project 9 Supernova – Phase 3 QA
Client Neptune Software Plc, UK
Role Test Lead
Team Size 8
Environment - Unix, J2EE , Weblogic , Oracle 10g , RHEL
- Test complete, Requisite Pro , VSS, JIRA , Open STA, Open Workbench
Project Description:Neptune Software plc is a banking software and ERP provider with more than 30
customers and is present in over 10 countries.
Supernova is a universal banking system with a broad spectrum of banking services which include
current, savings, loans, mortgages, treasury, trade finance, clearing, budgeting, document
management, portfolio management, multiple service channels, customer relationship management
and electronic banking.
Supernova truly models the bank’s preferred business processes. Business rule processing is driven by
an integrated, optimized, flexible and plug-able business rule engine.
Responsibilities:
o Requirement reviews
o Risk prioritization
o Test Case and scenario preparation
o Manual test execution
o Preparation and updating of traceability matrix
o Ensure process compliance
o Test case execution
o Root Cause analysis and bug isolation
o Bug reporting and tracking
Project 10 24hourfitness.com
Client 24hourfitness, USA
Role Associate QA engineer

12. Team Size 6
Environment Manual testing, Winrunner, Test Director,J2EE, Oracle10g,Weblogic.
Project Description:All the enhanced functions that support entire 24HF organization online -
marketing campaigns, sales transactions for retail and memberships, member services and support,
fitness solutions and HR.
Formal design reviews of key application components (Framework-level services, System integration
components, High-visibility user functionality) must be tested and the results made available to 24HF.
It is having 27 modules which support this website like club locator, Download pass, Preferred club,
Driving directions, Login & register, Purchase record, Manage password etc.
Responsibilities:
o Understand Functional documents, Setup documents.
o Assisted in preparation of Test Plan, Doneness Matrix, Test data Template and reviewing
test cases.
o Scheduling the tasks.
o Reviewing Test reports and trouble reports
o Functional Testing, Retesting and Regression Testing, Compatibility testing
o Submitting Daily, Weekly status reports.
o Attended Conference calls.
Project 11 Credit card processing (ISSUER)
Client ESSENTIS, UK
Role Test Analyst
Team Size 8
Environment Manual testing, Control-m, DB2,COBOL, JCL andSynergy
Project Description:The Issuer Product provides card-issuing organizations with a high degree of
flexibility in the definition and processing of the following card payment and loan products:
 Revolving credit cards
 Duality cards
 Family cards
 Commercial cards
Functions of ISSUER are described below
Transaction Processing:all transactions to be posted to and settled by the top level account in a structure,
at all other levels the user can specify whether a particular transaction code can be posted to and/or
settled by an account or not.
Multi-currency Structures: Each accountwithin a structure may operate in any of the currencies defined
for the Institution. Each account may be a posting or a settlement account.
Multi-currency plastics: If required transactions in a specific currency can be routed to a separate account
to be settled in a different currency.
Authorization: Velocity checking can be performed at all levels in a structure from posting account
upward, reflecting the selection of velocity checks at transaction code level.
Responsibilities:
o Understand Functional documents, Setup documents and Test Plan.
o Responsible for Designing, Development and review of test cases.
o Executing Test cases and analyzing Test results

13. o Submitting Daily, Weekly status reports, TMS Report.
o Participating in Review meetings with project manager and delivery manager
Project 12 Gateway (Money Movements)
Client JP Morgan Chase, US
Role Senior test Engineer
Team Size 7
Environment Manual testing, Winrunner, MercuryQualityCenter, JSP, Servlets, Oracle
Project Description:Gateway is Integration of services of two Banks namely JPMChase and BankOne
which has 16 modules like money movement, SSOUI Phase 2,CAF, CHF, Admin tool, TSYS,
Entitlements, Access manager, alerts, Profile conditioning, Texas conversion etc.
Internally Money Movements having 2 sub modules namely Activation of services and Retail cards.
Activation of services dealing with integration and activation of different services offered by two banks
like Bill payments, tax and payroll, on us transfers, off us transfers, NDP, wire transfers and PFM –
OFX.
Retail cards are dealing with Actual financial flow between accounts, between different bank customers
who activated Services in previous module.
Responsibilities:
o Understands FSD and Test Plan
o Responsible for Designing, Development and review of test cases.
o Preparation of Test scripts for automation
o Executing Test cases and analyzing Test results
o Bug Tracking and Reporting using Mercury QualityCenter
o Preparing Test reports and trouble reports
o Functional Testing, Retesting and Regression Testing, Compatibility
o Submitting Daily, Weekly status reports, TMS Report.
o Updating Assignment sheets and attending Conference calls.
o Participating in Review meetings with project manager