Pradipta Pramanick has over 15 years of experience in finance and customer service roles. He currently works as a Process Developer for Genpact, where he is responsible for treasury functions like funds forecasting and reconciliation for AstraZeneca North America. Previously he has held roles in accounts payable and as a subject matter expert for Gulliver Travels, where he handled payments, queries and legal cases. He has a Bachelor's degree in English and skills in SAP, JDE, and Salesforce.

1. PRADIPTA PRAMANICK
GG1/166C, VIKASPURI, N.DELHI-18 +91-8860505043
PROFESSIONAL EXPERIENCE
GENPACT (Process Developer) APR-12-WORKING
 A competent Accounts Analyst with 08+ years experience in managing various aspects of accounts &
finance.
 Currently working with Genpact as a Process Developer in Treasury
 An acknowledged team builder with fine-tuned analytical skills and exceptional presentation skills in forging
business partnerships. Work on short/ long term projects with complex time bound deliverables. A continuous
focus on process improvements and carry’s a strong domain and process knowledge
 Possess excellent interpersonal, communication and organizational skills with proven abilities in team
management, customer relationship management and planning.
Current Roles & Responsibilities
Treasury-AstraZeneca North America
 Forecasting for funds requirements.
 Manual Sweep of funds/physical pooling (in & out) from outlying accounts into central concentration
account.
 Sign off of applicable controls every month.
 Taking care of monthly reconciliation and SOX.
 Process of manual Payments and all urgent payments with in 24hrs.
 Dealing with Citibank/BOA/PNC & Wellsfargo for payroll funding, Checks, manual payments & EFT
payments and rejections of any payments.
 Managing daily workflow and distribution of works among team members.
 Responsible to attend/arrange weekly conference call with Client regarding any issue/process update
etc.
 Perform the post service activities like follow up with the customers, service reminders and handling
customer grievances for superior customer service.
 Manual postings of transactions in their respective GL accounts.
 Maintain/deliver SLAs (Service Level Agreement) month on month.
 Coach new hires, conduct refreshers and Process Knowledge Tests on a regular basis.
Prior Responsibilities
Account Payable-AstraZeneca North America
 Took care of all emails receive from end-user and vendor regarding Purchase Order, invoice and
payments.
 Responsible for removing and reversing invoices from Purchase Order in SAP.
 Took care of payments for vendors and follow up for wire details to ensure payment on daily basis.
 Process e-forms in Ez-buy every day.
 Took care of DAT (Duplicate audit tools) to avoid duplicate payments to the vendors.
 Responsible for researching and posting of refund check on correct GL code and cost center in SAP.
 Responsible for sharing daily report of DAT and e-forms with client.
 Took care of quality for invoice processing team and share feedback with associates.

2. Prior Experience Summary
Subject Matter Expert- Gulliver Travels MAY07-APR12
 Handled all escalations received from BU.
 Reviewed process flows and requirements time to time.
 Process training and Quality check.
 Prepared training plan in place for new associates who join the process.
 Shared best practice to resolve cases and to achieve individual, team target and meet TAT.
 Responsible for mentoring new Joiner and helping other team members in their work.
 Took care of UK, France, and ROW market and also in charge for Destination Service Suppliers.
 Responsible for handling query, complaints and request of hotels (UK/Ireland) & destination Service
suppliers along with Legal cases.
 Handled payments of hotels of UK, France, ROW and Destination Service suppliers.
 Responsible for Coordinating with contract Manager for any complaint or query from hotels/Suppliers.
Customer Service Airtel (Post-paid Inbound) MAY04-JAN05
 Took Calls of Airtel Post paid Customers.
 Handled escalation calls of Airtel Customers.
 Forward Customer request and complain to the concern department with the help of e-CRM.
 Helped customer to solve their problem and queries.
 Provided them correct information regarding AirTel connection and new schemes.
 Replied to customers through SMS and e-Mail.
 Activated and deactivated different packages on customer’s request with the help of ARBOR.
 Prepared MIS for daily report in MS-Excel.
On-Shore Training
Attend GTA Simplify training in Bangkok in the month of Oct’11. This training was for 5 days. GTA was going
to launch a new application for their all business partners including hotels. This training was to understand
why this new application is required, benefits, impacts on business and etc.
Skills & Expertise
 SAP
 SunGard
 AS400
 JDE (J D Edwards)
 Sales-force
 e-CRM.
 ARBOR Software.
 Launcher.
 Lotus Notes

3. Awards & Achievements
 Bronze Award (Q1 ’15) - For outstanding performance and continued contribution in NAM banking.
 Bronze Award (Q2 ’14) - For successfully meeting SLA in processing wires payment.
 Silver Award (Q3 ‘13) - For outstanding performance and continued contribution in PTP to improve wire
payments.
 Bronze Award (Q4 ’12) - In recognition of valuable contributions to the AstraZeneca.
 Received 2nd Quarterly R & R for the best VOC from Destination Team (London Office).
 Received Certificate for Best Performer throughout for the month of October 2007.
 Received Star from Client (Airtel) for achieving 98.99% Cases.
Qualifications
 Bachelor of Arts (English) from Ranchi University, Ranchi, year 2001.
 Basic Computer Course from Lakhotia Computer Centre, Ranchi.
Personal Details
Date of Birth : 28th June 1979
Nationality : Indian
Marital Status : Married
Gender : Male
Passport : J4115138 (Valid till 2020)
Language Known: English, Hindi and Bengali
Email : pradiptapramanick123@gmail.com