1. Li xuan has over 16 years of experience in IT, including 3.5 years at Oracle as a Technical Support Manager and over 9 years at Sun Microsystems as a Solution Architect. 2. He has experience managing teams and projects across Asia, providing technical support to customers, and working closely with partners and other teams to ensure business and project success. 3. Li xuan has deep technical knowledge of Oracle and Sun hardware products and solutions and speaks English fluently.

1. RESUME
Name: Li xuan
E-mail: li.genu@gmail.com
Birth date: 1973.04.21
Mobile: +8613501250670
Summary
More than 16 years’ work experience in IT industry, with 3.5 years at Oracle as Technical Support Manager and
over 9 years at Sun Microsystems as Solution Architect.
More than 8 years’ experience in team management, sales operation, customer support and global project
management.
Manage team in supporting Oracle/Sun Hardware businesses and delivering solutions to customers across JAPAC
for more than 10 years.
Lead an engineer team to support Sun Call Center and give technical support to customers across GC.
Act as the JAPAC project leader for the success of project implementation, customers’ technical support.
Work closely with Oracle global teams, like finance, contract, booking, and product management, to ensure the
success of business transactions and global projects implementation.
Excellent verbal and written English.
Manage Oracle/Sun partners to build good relationship with them in an effective way.
Accumulated experience in an international cooperative team with very good communication skills.
Have deep and broad technical knowledge of Sun/Oracle Hardware products and solutions.
Working experience
2010.9 –2014.3 Oracle (China) Software Systems Co., Ltd.
Technical Support Manager
- Supporting Asia South and India hardware businesses
1. Manage and develop a team of engineers to ensure appropriate operational planning is effectively executed to
meet corporate business needs, which involves team performance review, task completion monitor, customer
satisfaction survey, new process implementation drive and monitor of process and approvals for full
compliance.
2. Lead engineer team to support Asia South/India/GC Hardware businesses by presenting sales/customers with
Oracle solutions/hardware configuration/quotations and providing direction and mentoring to team members.
3. Act as the role of APAC customer support leader to lead a super user team across JAPAC to support
customers in answering inquires, resolving technical issues, system bug escalation, system modules testing,
process and rule update as well as global team coordination, etc.

2. 4. Manage Oracle partners by reviewing their agreements and contracts with Oracle, cooperating with them to
deal with transactions, working together with them to solve customer issues and maintain good customer
relationship.
5. Serve as a liaison with other divisions such as Finance, Contracts, Booking, Product, and Global IT in an
effort to ensure accurate and timely deal processing and process implementation, which involves negotiating
with related teams about the price change, discount approval, product replacement, process improvement and
technical issue resolutions.
6. Communicate with management team about customer issues, system performance, improvement of the
process, system bug track and statistics of the deal processing, etc.
7. Participate in Oracle Global Projects, like Oracle R12 Ramp up/Sustaining project, as APAC project leader to
develop detailed project plans and manage implementation processes including resource allocation, system
design, performance improvement, progress tracking, testing, customers support, and training.
2001.1 -2010.9 Sun Microsystems (China) Co.,Ltd.
Solution Architect (System Engineer)
1. Provide pre-sales support to Sun sales and customers across Great China and Asia South countries by
applying Sun technology/solution to client businesses and be responsible for resolving customers’ technical
issues.
2. Manage an Engineer team to create hardware proposals that meet customers’ requirements and assist sales in
successfully winning deals and placing orders.
3. Act as the Sun Call Center engineer leader and be responsible for building a team to troubleshoot various
technical problems from customers across GC.
4. Cooperate with Sun partners in helping them to win potential opportunities and working together with them to
help customers with their product and technical issues.
5. Update Sun telesales/internal support teams with latest product information and assist them in gaining any
potential customers.
6. Participate in Sun global projects and manage implementation processes and work together with colleagues
from different regions in system testing, performance tuning, customer experience improvement and customer
support coverage.
1998.7.2001.1 China National Software & Service Company Ltd.
Software Engineer
1. Devise and develop communication management software for China Mobile (Database, C++, and Java).
2. Devise network security solution and be responsible for the implementation.
Education
1995.9-1998.7
Chengdu university of Technology
Computer Science, Master
1991.9-1995.7
University of Electronic Science and Technology of China
Micro-Electronics Technology, Bachelor
Certificate

3. APAC Oracle Management Foundations Program
Certificate of Recognition (mission of APAC Sun Center Operations)
Sun Certified Solaris System Administrator
Sun Certified Solaris Network Administrator
CCNA
Awards
Employee Recognition Award - Q4FY11 GRAPO Superstar Award
Skills
Oracle/Sun hardware product solutions (Server, storage, cluster, engineered system, etc)
Unix Operating System (Solaris Administrator, Solaris Network)
Team Management and Project Management
Software development (C++, Database)
Network and System security