1. Rajasekar A
Contact No.: 9944415950 E-mail: sekaraju@gmail.com
Seeking challenging assignments with an organization of high repute
SUMMARY
 Offering 6+ years of overall experience with 5+ years in Process Analysis, Business Development &
Technical assistance.
 Currently associated with Symantec Software Solutions as Product Support Analyst / Case Managers
Team.
 Completed MCA from PSNA College of Engineering & Technology - Dindigul.
 Exposure in handling successful process operations & implementing procedures and service standards for
business excellence.
 Abilities in maintaining relationship with clients to achieve quality service norms by resolving their service
related critical incidents.
 Hands-on experience in responding to correspondence and complaints of the clients in timely manner.
 Team player with good communication, interpersonal and technical skills.
WORK EXPERIENCE
Since April 2011 with Symantec Software Solutions as Product Support Analyst
Key Deliverables
 Analysing business incidents and addressing resolution for technical issues.
 Implementing SLA’s / CTQ (Critical to Quality) / CTP (Critical to Process) targets for the process.
 Understanding client’s requirements and rendering effective solutions in line with the guidelines.
 Following quality standards for various operational areas, ensuring a high-quality client experience, while
adhering to the SLAs and work processes.
 Handling service operations for rendering and achieving quality services; providing feedback for business
development & creating knowledge base to avoid incidents.
 Analysing the client feedback, evaluating areas of improvements & providing critical feedback to the
associates on improvements and achieving higher client satisfaction matrices.
 Preparing documents/reports with a view to appraise management of the process operations.
Highlights:
September 2014 to July 2015 as Product Support Analyst / Case Managers Team (Symantec)
February 2012 to September 2014 as Norton One Advisor (Symantec)
April 2011 to February 2012 with Norton General Queue (Symantec)
Jun 2010 to Mar 2011 with Allsec Technologies as Customer Support officer
• HSBC Bank credit card protection plan analysis
• Customer support for premium members
Sep 2009 to Mar 2010 with Sri Software Solution as System Administrator
Jan 2009 to Jun 2009 with NIIT as Business Process Executive

2. ACADEMIA
 MCA from PSNA College of Engineering and Technology, Dindigul.
 B.Sc. (Computer Science) from Yadava College, Madurai.
 12th
from Vivekanandha Higher Secondary School, Madurai.
 10th
from Akshaya Vidyalaya Matriculation Higher Secondary school, Dindigul.
CERTIFICATION/TRAINING ATTENDED
 ITIL Foundation, Axelos.
 Diploma in Information Security, Madras University.
 CCNA from Tandem, Madurai.
 Certified for Windows, Mac, Android and IOS Products, Symantec.
EXTRA-CURRICULAR ACTIVITIES /ACCOLADES
 Top performance applause awards for every quarter, Symantec
 Service Excellence award, Allsec Technologies
 Organized two symposiums at colleges (UG & PG)
 Represented as Sports Lead in College
 Collage works – art from waste
PERSONAL DOSSIER
Date of Birth: 10th
October 1984
Permanent Address: Uthanampatti via, Siluvathur road, Balakrishnapuram, Dindigul – 624 005.
Present Address : 15/24, 3rd
floor, Olagappan street, Triplicane, Chennai – 600 005.
Languages Known : English and Tamil