Billy C. Johnson Jr. has over 20 years of experience in business, management consulting, and criminal justice fields. He has held roles such as Records Administrator for the Georgia Department of Corrections and Extradition/Rewards Specialist in the Office of Governor Sonny Perdue. He has expertise in areas like regulatory compliance, leadership and coaching, strategic planning, and entrepreneurship. He aims to drive organizational growth and maximize revenue through sound leadership and business acumen.

1. Billy C. Johnson, Jr.
1192 Andrews Dr, Lithia Springs, GA 30122 Tel: 404-583-6263 E-mail:
roadmapmarketingconsultants@yahoo.com
High-Performance Business Professional with Systematic and
Results-Driven Approach
Proven producer with a unique combination of strategic thought leadership and analytical proficiency
to center organizational focus on value impact. Continuously monitor processes and generate metrics-
based solutions to identify improvement areas. Show great perseverance to achieve organizational
growth, drive sustained business performance and maximize revenue potential through sound
entrepreneurial spirit, effective leadership, and business acumen.
Areas of Expertise
• Regulatory Compliance Conflict Resolution Team
Building/Motivation
• Leadership & Coaching Budgeting & Cost Control Strategic Planning
• Extradition Entrepreneurship Criminal Investigation
• Management Consulting Special Projects
Management
Customer Service
Core Competencies
• Organized and detail-oriented, possess strong evaluative, analytical, and leadership skills;
ability to multi-task and prioritize a broad range of responsibilities.
• Cooperative team player, hold a positive attitude, strong work ethic, and dedication.
• Work equally well individually and together as part of a team; ability to work under pressure
and thrive in a highly iterative, agile and a fast-paced work environment.
• Encompass effective communication, organizational, presentation and public speaking skills.
• Advanced proficiency in the MS Office Suite (Word, Excel, and PowerPoint), accustomed
SAP, WordPerfect, Arriba and Oracle.
Professional Experience
Records Administrator
(Jan 2011-May 2016)
Georgia Department of Corrections, Jackson, GA
• Reviewed and analyzed the institution and security level assignments for inmates, while
assessing diagnostic, behavioral, medical, and historical data.
• Performed security classification and institutional allocations, and conducted research on
convicts to explore prisoners that met the particular criteria.
• Provided bed space at various facilities for jail backlog reduction; provided release eligibility
from Board of Pardons and Paroles.
• Managed special projects and provided support and advice, and prepared and submitted project
status reports to the management.
Extradition/Rewards Specialist
(Oct 2002-Dec 2010)
State of Georgia-Office of Governor Sonny Perdue, Atlanta, GA
• Reviewed, and analyzed all extradition requests received from the U.S. Governor’s Office.
• Reported to Executive Council and updated status of all pending and executed extraditions.
• Implemented new procedures for application processing of warrant and requisitions for
extradition.
• Drafted and issued Governor Warrants and Requisitions to all the Governor’s offices in the
U.S.

2. • Created Excel spreadsheets of all extraditions facilitated by the Georgia Governor’s Office.
• Acted as Liaison between the state, county, and law enforcement agencies to collaborate and
execute all extraditions.
• Managed the Governor’s Reward Program, it offered rewards for unsolved homicides.
• Delivered extradition presentations yearly for the Prosecuting Attorneys Council, and Presiding
Circuit Court Judges.
Customer Service Manager
(Feb 1999-Oct 2002)
Georgia Pacific, Atlanta, GA
• Delivered superior customer service and upheld professional integrity to surpass client outlooks.
• Trained, developed, and spearheaded a team of associates, provided appropriate coaching, and
mentoring, while setting targets, evaluating results, and appraising performances.
• Balanced and maintained the daily accounts and register, while resolving diverse issues and
delivering and ensuring exemplary customer service.
• Performed daily cash application, bank reconciliation, processed and submitted live checks.
• Generated the daily financial reports, and provided an update on active accounts.
• Managed Deduction from Remittances (DFR) and facilitated collections.
• Assisted accounts receivable staff with resolving collection issues.
Member Service Center Supervisor
(Mar 1996-Jan 1999)
AAA, Atlanta, GA
• Led a team of call center agents by assessing their work and provided them feedback to
maximize performance.
• Directed and motivated agents and managed by walking around, maintaining effective
communication with all concerned, and providing feedback.
• Anticipated escalation and took over calls when needed, and guided agents appropriately.
• Monitored queue and tracked inbound calls, measured performance with the primary metrics,
such as call desertion, calls waiting, etc.
• Improved the productivity of the call center and constructed a supportive environment by
assisting the agents while on-the-floor and providing directions.
• Conducted staff meetings, reviewed past week performances, and provided recommendations.
Academic Qualifications
Bachelor of Arts (B.A.) in Business Administration – (1987)
Tennessee State University, Nashville, TN
Affiliations
Georgia Film, Music & Video Advisory Commission-Board Member
Kappa Alpha Psi Fraternity, Inc.
References
Available Upon Request