This document contains a resume for Ajay Prabhakar. It summarizes his professional experience in roles such as Lead WFM Associate, MIS-Executive, and Sr. MIS-Executive. It lists his responsibilities generating reports, analyzing data, and supporting management. It also provides details on his educational background and personal information.

1. AJAY PRABHAKAR
HNO–101 Dagar House, Nayak Mohalla Bijwasan New Delhi-61
Nr Century Public School Ambedkar Colony
ajay.prabhakar2006@gmail.com
9873740729
Proficient in MIS and Analytics. Advanced proficiency in all aspects of Excel. Extensive experienced
designing Dashboard, formulating the reports, and supporting the management team by
publishing the analytics reports in MS-Excel. Looking for enhanced responsibilities.
Professional Skills
Data and statistical analysis
MS Excel proficiency
Report generation
Time management
Project management
Interpersonal communication
Professional Experience
Presently working with InterGlobe Technology since 30th
Oct 2014 as a Lead WFM Associate
Key Responsibilities:
 Handling MIS Reports for all Process.
 Co-ordinate with operation team regarding the reports.
 Highlights the leakage area to ops team to achieve the process KPI.
 Maintain the Historical data and share with operation team for Business Analysis.
 Prepare monthly Client Billing for the process and share with client.
 Prepare monthly PLI/OT for the process and share with Payroll team for Payout.
 Apart from above also prepare some Daily, Weekly and Monthly Reports which are as
follows:
 CWN Dashboard
 Process Performance Dashboard
 Billable Hours Report
 Stack Ranking Report
 Agent Performance Report
 Drop Call Report
 Short Call Report
 Login-Logout Report
 UNO Compliance Report
 Call Trend Report
 WBR Data
 MBR Data
 QBR Data
Past Experiences
worked with Jones Lang LaSalle (JLL) as a MIS-Executive for 9 months
Key Responsibilities:
 Responsible for preparing and handling all the new reports and queries requested by the
Business team (from VP to BDS) and Ops team (from OH to ROS).
 Managing all the historical data.
All the reports are based on transaction and revenue which shows following Analysis at
State, Region and PAN India Level:
 Plan Numbers for Current Month
 MTD Actual Numbers
 Actual Numbers for last two days
 MTD Achievement (%) Plan vs Actual
 MTD Achievement (%) Prorated Plan vs Actual
 YTD Achievement (%) Plan vs Actual
 YTD Growth (%)
 YOY MTD Growth (%)
 MOM MTD Growth (%)

2. Following are deliverables of reports:
 Daily Statewise Pan India Transaction and Revenue Report: This is a daily basis
report for PAN India
 India Post Statewise Pan India Daily Report: India Post is one the major Key Account
for Western Union and this report is for India Post
 Leadership Call Data Pan India: There is a business call twice in a month between our
top leadership. On the basis of this report they review their business and plan of action to
achieve the business goal. Following are the area for business analysis
 For Overall and India Post
 TOP Corridor Performance
 Team Call Data Pan India: This is a monthly report for business call between our top
leadership. On the basis of this report they review their monthly achievement. Following
are the area for business analysis
 For Overall and India Post
 State Performance on the basis of revenue Achievement vs Plan
 Top five States
 Bottom five States
 PGS Locations Performance Analysis
 Locations share for last month and current month
 Transactions share for last month and current month
 PGS Locations Count for last month and current month
 Business Team achievement vs plan for YTD and MTD based on following KPI
 Overall Revenue
 India Post Transactions
 Prime Agents Transitions
Dump Correction Pan India: We receive monthly dump from our backend team for location
details where some corrections could be required because of some silly mistakes done at entry
level. Also some additional field should be mapped in the Dump.
 Following are the area of correction:
 State
 District
 City
 Postal Code
 Following are the additional field mapped:
 Region
 Ops Team Alignment
 Business Team Alignment
Entitywise Location Report: This report goes to RBI on monthly basis. Basically this is an
information for location counts in the Western Union network in context of Existing and New Added
Entity for Current month and Deleted Entity in last month. Following are the Entity type:-
 Bank Network
 Post Office
 Group Locations
 Small Group Locations
 Others Locations
Score Card Report for Ops Team: This is a monthly report for ops team to check out their
performance. On the basis of this report our Operation Head review the performance of ops team
and decides the plan of action for nonperformer.
 Individual Performance
 State Level Performance
 Agent Level Performance
 Project Performance
Adhoc Reports:
 Mass Upload for New Location
 Mass Upload for Data Correction
 Docs Checking for KYA Form
Past Experiences
worked with CRM Services Ind Pvt Ltd as a Sr. MIS-Executive for 3 Years and 9 Months
Key Responsibilities:
 Responsible for preparing and handling all the new reports and queries requested by the
Ops and Client.
 Managing all the historical data.
 Providing the PLI, OT data to Finance Deptt and R&R, TP Gold Club data to the HR.

3. Following are the deliverables of Repots:
 CSAT Dashboard (by LOBs)
 Open Case Ageing Dashboard
 Average Resolution Days Dashboard
 Entered Cases Dashboard
 Ops Scorecard Report
 Productivity Report
 Client’s Report/Ad hoc Report
 Weekly Review Deck
 Apart from above we some more Daily and adhoc Reports
Achievements:
 “Going extra Mile” reward for on time performance at the time of launching new version
CS6.
 Put in place entire reporting system for Jaipur Site in coordination with the operation
team.
 Twice Client Appreciation Gift Boucher for data accuracy and presentation of QBR.
Past Experiences
worked with G4S (Western Union Site) as MIS-Executive for 3 Years and 8 Months
Key Responsibilities: Downloading the Raw Data from WU Intranet Site and Generating MIS in
MS-Excel, using V-lookup, Pivot Table, and different functions of Ms Excel. Some reports that I
generate are as follows:-
 Sorting all the records of last month and uploading in Master Data Sheet.
 District, Class of Trade, BDM, BDs & TS name mapping of each location/s.
 Mapping of last month transaction of each location.
 Data Validation for location basis State & Region.
 Making & sending region wise location dump with transactions report to every TS
 Making report of TSes on location productivity & Transactions targets and sending to
CD/BDM/BDS/ROM
 Making & sending report BDM/BDS/ROM as per his/her request
Marketing Support:
 Communicate all the Approval/Rejection of activities to the Prime Agent and Vendor.
 Maintain a softcopy as well as hard copy against all the Approval/Rejection.
 Maintain a Dashboard showing Prime Agent wise, State wise and Month wise approved
amount against the activity.
 Verify the entire Re-imbursement bill against the approved activities and send it to
Finance Department for final settlement.
Admin Support:
 Taking care of Petty Cash and sending Weekly and Monthly status to Accounts
Department.
 Co-ordinating with P-N Writer to store/retrieve official files.
Project Work at Western Union:
 Automate the Paperwork’s Status and publish the status as Weekly and Monthly basis.
 All the Co-ordination and Data Analysis for the Project Ready to Serve (R2S) Location.
Educational Qualification : Graduate (BCA, IGNOU)
Current CTC : 3.42 Lacs
Expected CTC : 5 Lacs
Notice Period : 30 Days
Personal Information:
 Father’s name : Late J C Yadav
 Date of Birth : 5th
Aug 1979
 Gender : Male
 Marital Status : Married
 Nationality : Indian
 Hobby : Playing and Watching Cricket.
Place : New Delhi
Date : (Ajay Prabhakar)