Jonna Marie Estenzo is a 30-year-old professional from Cebu City with over 10 years of experience in customer service, marketing research, and technical support. She holds a Bachelor's degree in Nursing from the University of Cebu. Her most recent role is as a Small Business Representative for Telstra International Philippines Incorporated, where she handles inquiries and complaints from customers to maintain goodwill. She has a track record of top performance in her previous roles at Stream Global Services and Teleperformance.

1. Jonna Marie Estenzo
Address : 1090 V. Rama Avenue Guadalupe Cebu City 6000
Birthdate : December 23,1985
Age : 30 years old
email : nerdyjerk_ezo@yahoo.com
Contact number : 09328584138 / 09152134837
Profile:
A young professional with a unique combination of business experience and training skills
bringing to the table the ability to train, develop and coach people as equipped with handling
skills and strategies to adress business challenges.
Educational Background
March 1999 - Elementary
St. Theresas College
March 2003 - Secondary
St. Theresas College
April 2008 - College
University of Cebu - Banilad
Bachelor of Science in Nursing
Registered Nurse

2. Work Experience
May 2008- Oct 2008
Market Researcher -Western Wats
-Gather and evaluate data regarding consumers preferences for products and services.
-Gather information with regards to the customer's satisfaction and overall experience with the
company.
-Collectingideas,opinions,consumer behavior,likes and dialikes, perceptions and attitude on
subjects which are the focus of market research activities.
Nov 2010- April2013
Stream Global Services
 Nov 2010-Nov 2011
Customer Service Representative -Stream
-Inbound Sales agent for SiriusXm
-Supports billing inquiries and disputes for Siriusxm customers
-Retention Assist for customers
-Top 10 agent for several months
 Dec 2011-April 2013 Technical Support Representative -Stream
-Promoted to Level 2 Technical Support
-Inbound Representative for technical support and still handles sales,billing and retentions.
-Handles escalation calls
-Floorwalker: assist trainees in nesting classes.
-Top 10 agent for several months.

3. May 2013-June2014
Small Business Representative -Teleperformance
-Responsible for maintaining goodwill between Telstra and its customers by answering
questions, solving problems and providing advices or assistance in utilizing the goods and
services of the organization.
- Responds to inquiries or complaints from the customers of Telstra.
-Supports not only Business customers but residential customers as well.
July 2014-Present
Small Business Representative
Telstra International Philippines Incorporated
Small Business Representative -Teleperformance
-Responsible for maintaining goodwill between Telstra and its customers by answering
questions, solving problems and providing advices or assistance in utilizing the goods and
services of the organization.
- Responds to inquiries or complaints from the customers of Telstra.
-Supports not only Business customers but residential customers as well.