2. Invented an in-place Upgrade capability for incompatible operating system versions and customer data, thereby saving Cisco and customers $30M+ through minimized down-time, data preservation, and reduced software distribution costs.

3. Formed and led CUC architecture team forum to improve integration of applications, endpoints, and underlying operating system. Resulted in improved cross-team camaraderie and communication, more innovative solutions, and $2M+ savings in software development and test cycles.

4. Strategically persuaded OEM partner IBM to conduct testing of CUC software on-site on their systems for expedited problem detection, reproduction, and resolution. Resulted in ~60% reduction in communication overhead and ~40% increase in problem resolution turnaround.

5. Spearheaded large efforts to find very subtle memory leak in IBM Director Agent monitoring software and cause of IBM systems BIOS crashes. Received R&R, saving IBM $5M+, and gained significant clout to increase responsiveness 70+% in working future IBM hardware and software issues.

8. Led, designed and co-developed a generic application independent template-based provisioning engine for web-based applications. Invented a unique build-time plugin and XML XInclude capability thereby allowing multiple business unit applications to adopt and saving $1M+ in otherwise redundant development and support costs.

9. Co-designed, modeled, and developed a multi-threaded plugin agent for provisioning IPSEC security in VPN5k routers. Opened doors to continued future collaborative development with corporate teams. Received honorable mention and award.

10. Designed and developed an innovative dynamic class loader to overcome limitations of VPN3k router provisioning agent, thereby avoiding the need for scrapping the project and saving $½M+.

11. Researched and authored service-level discovery, inventory, and network synchronization white paper, benefiting senior management with a vision for future directions.