Corrine McKeehan has over 20 years of experience in leadership roles at Staples Contact Center in Florence, KY. She has held various managerial positions including Contact Center Manager, Operations Manager of Escalation and Work Flow, and Customer Service Manager. In these roles, she was responsible for budgets, process improvements, staff management, and ensuring excellent customer service. She has a proven track record of driving organizational growth and meeting service level expectations.
Data is knowledge, and knowledge is power. Over the past decade, the city parks movement has gained tremendous power, and one reason is the dramatic increase in the amount of information available about almost every aspect of urban park and recreation systems.
We are pleased to present another edition of City Park Facts, an almanac of the parks and recreation systems of the 100 most populous cities. The 2015 edition presents the most data yet, including a snapshot of prominent urban park conservancies in big cities. As in 2014, we have adjusted our calculation of city land area to exclude unpopulated airport and railyard acreage, generating a more fair comparison between cities.
This year’s City Park Facts also includes the percentage of residents within a half mile (10-minute walk) of a park for 10 additional cities, a metric generated by The Trust for Public Land’s ParkScore analysis.
Immo Salo on mm. pilvipalveluihin erikoistunut IT-alan asiantuntija. Cloud computing - palvelut verkossa -kirja käsittelee pilvipalveluita ja niiden hankkimista Suomessa.
Challenges, Opportunities and Risks for a Smart FutureMLOVE ConFestival
We live in times that are as exciting as unsure at once. For many it is the most stunning and promising era in human society and for others it is a scary derangement of the old world. To find a path which leads us into a great future we created a comprehensive study to get insights about possible ways and hypotheses.
MLOVE and VISITOR FIRST plan to expand their initial scoping research on the relations between people and future technologies of Mobility, Internet of Things (IoT) and Smart Cities. It considers important questions such as the consequences of bringing cutting edge technology into everyday life and the hopes, visions and fears tied to this process. The social frameworks that produce these technologies will also be analyzed.
MLOVE is a global community that brings together CEOs, CMOs, innovators and startup entrepreneurs from across multiple disci- plines to share, learn and inspire ideas with an array of scientists, artists and other pioneers.
In VISITOR FIRST, MLOVE found a partner with several years of experience in the field of ethnographic research and holistic research designs within a business context.
Data is knowledge, and knowledge is power. Over the past decade, the city parks movement has gained tremendous power, and one reason is the dramatic increase in the amount of information available about almost every aspect of urban park and recreation systems.
We are pleased to present another edition of City Park Facts, an almanac of the parks and recreation systems of the 100 most populous cities. The 2015 edition presents the most data yet, including a snapshot of prominent urban park conservancies in big cities. As in 2014, we have adjusted our calculation of city land area to exclude unpopulated airport and railyard acreage, generating a more fair comparison between cities.
This year’s City Park Facts also includes the percentage of residents within a half mile (10-minute walk) of a park for 10 additional cities, a metric generated by The Trust for Public Land’s ParkScore analysis.
Immo Salo on mm. pilvipalveluihin erikoistunut IT-alan asiantuntija. Cloud computing - palvelut verkossa -kirja käsittelee pilvipalveluita ja niiden hankkimista Suomessa.
Challenges, Opportunities and Risks for a Smart FutureMLOVE ConFestival
We live in times that are as exciting as unsure at once. For many it is the most stunning and promising era in human society and for others it is a scary derangement of the old world. To find a path which leads us into a great future we created a comprehensive study to get insights about possible ways and hypotheses.
MLOVE and VISITOR FIRST plan to expand their initial scoping research on the relations between people and future technologies of Mobility, Internet of Things (IoT) and Smart Cities. It considers important questions such as the consequences of bringing cutting edge technology into everyday life and the hopes, visions and fears tied to this process. The social frameworks that produce these technologies will also be analyzed.
MLOVE is a global community that brings together CEOs, CMOs, innovators and startup entrepreneurs from across multiple disci- plines to share, learn and inspire ideas with an array of scientists, artists and other pioneers.
In VISITOR FIRST, MLOVE found a partner with several years of experience in the field of ethnographic research and holistic research designs within a business context.
1. 3224 Cornerstone Drive
Burlington, KY 41005
Phone (859) 250-0564
E-mail Mckeehac@hotmail.com
Corrine McKeehan
Objective To leverage my leadership skills and experience in driving organizational improvements in a
senior management role focused on developing and executing innovative strategies that shape
organizational growth.
Professional
experience
1996-Present Staples Contact Center Florence, KY
Contact Center Manager, Operations Support
Responsible and accountable for all aspects of a $7.5M annual operating budget for
Operations Support and $1.7M annual shared site operating budget
Lead a management team to drive service excellence through compliance to the FTC Mail
Order Rule, meeting service level expectations, and a highly satisfied workforce
Drive process improvements to deliver faster and more economical results, including off-
shoring and facility closures
Participate in the Global Network Security & Fraud Committee to provide innovation
solutions for fraud detection and prevention
Operations Manager of Escalation and Work Flow
Identify and resolve issues that prevent customers from having a great shopping experience
ranging from transportation issues, vendor issues, product issues, and service issues
Provide support to Operations Support team across all levels through strong and open
communication, ensuring efficient execution of policies and procedures
Build staffing plans through forecasting and real-time management of volume within Operations
Support, including the development and maintenance of the annual payroll budget, hiring
recommendations, and training needs
Manager of Work Flow team, Reporting Assistance, and Application & Escalation Specialist
Provide leadership to team through individual development and process improvement plans
Contact Center Manager, Customer Service
• Led a management team of 6-10 Team Managers, Facilities/Telecom Manager, and Job
Enrichment Program including developing business plans for talent development, policy and
procedure administration, process improvement, quality programs, and sales initiatives
• Managed the only U.S. Staples.com Contact Center ensuring to provide 350+ associates a
healthy and safe work environment
• Responsible and accountable for all aspects of a $1.9M annual operating budget
Escalation Manager, Customer Service
• Liaison between Staples.com Customer Service and Marketing, Merchandising, I.S.
Telecom, Workforce Management, Finance, Public Relations, and Legal
• Provided network support during emergency situations due to system and service failures
• Managed Associate Help Desk including strategic initiatives to reduce contact volume,
improve service, and enhance self-service tools
Customer Service Manager
• Managed 20-40 front-line customer service agents virtually and in-house
• Responsible for driving and delivering world class customer service and exceptional sales results
• Exceeded company metrics in customer service, sales, and productivity
2. Awards All-Star 1997
Direct Effect 1998
Direct Effect Gold 1999
Nominated for Leadership Award in 2002
Nominated for Team CARE Award in 2004
Nominated for Silver Stapler Award in 2004 and 2005
Visionary Leader Award in 2010
The “Alice” Award in 2013
Education High School L.C. Byrd HS Richmond, VA
College Thomas More College Edgewood, KY
Gateway Community College Union, KY
