1. Jennifer Pain
39 Charles Cullen Parkway, Cayuga, Ontario N0A 1E0 (905) 975-7822 jenpain@bell.net
CAREER PROFILE
Experienced healthcare professional with an impressive track record of growth in the challenging medical
device industry. A mentor, mediator, problem solver and team builder with specific experience in
innovation and niche product marketing and product management. Proficient at ensuring the customer
perspective is the driving force behind business decisions and activities. General management experience
at all levels of the medical device business, including sales & marketing, finance & operations, strategic
planning, HR and staff management, RA/QA and compliance.
EXPERIENCE
Director of Operations & Marketing |Exactech Canada | January 2005 - present
Responsible for the overall management of Exactech Canada, a global subsidiary of Exactech, Inc.
(Gainesville, FL), with full P&L responsibilities for Canada sales, marketing, business development, RA/QA,
Operations, Human Resources and Finance. Management of both direct sales force and national
distribution network
· Implemented initial set-up of business operations in Canada in 2005
· Received the International Achievement Award (2008) for Unit Sales Growth – Shoulder for the Americas
Regions (1741% growth)
· Demonstrated tremendous track record of profitable growth (CAGR of approximately 30% over the past
11 years)
· Identified distribution opportunities with a number of viable companies and negotiated possible contracts
SALES & MARKETING
· Ensure the effective and timely modification of sales & marketing strategies and plans to meet changing
market and competitive conditions
· Establish and maintain close relationships with KOL, VIP surgeons, Hospital customers; drive a customer-
focused ethos within the Canadian operation
· Actively develop distribution channels and increase market coverage
· Identify business opportunities through RFPs/tenders and complete all necessary tender requirements
FINANCE & OPERATIONS
· Formulate both short & long-term strategies and business plan for the Canadian operations
· Deliver on budgeted annual growth plans to Canada through developing and coordinating the
implementation of Exactech's business plan to ensure that proper inventory levels, operating expenses
and profit growth objectives are achieved
· Ensure all monthly, quarterly and annual management reports are prepared and delivered
· Review Exactech's sales forecast on a monthly basis and report on changes required
· Manage all day-to-day financial operations, including A/R and A/P responsibilities

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HUMAN RESOURCES
· Recruit, manage and develop members of the direct team; identify performance improvement plans
and appropriate motivation strategies
· Organize regular meetings to review performance and team activities to foster company culture
RA/QA AND COMPLIANCE
· Manage new and existing Medical Device Licenses; ensure MDLs and Medical Device Establishment
License are maintained
· Manage the Special Access Programme within Canada for unapproved medical devices
· Ensure corporate compliance requirements are achieved
Product Manager, Total Hips | Stryker Canada | December 2002 – December 2004
· Management of a $28 million portfolio and development of innovative ideas for increasing Canadian
market share of 41%
· Develop, implement, monitor and analyze marketing programs for the total hip product line in order to
assist in maximizing market share, profit and potential
· Develop and manage a complete marketing program for the successful introduction, marketing and sale
of total hip implants
· Canadian lead for global product development initiatives, development and implementation of global
product launches
· Product expert and market integration of Modular Revision Hip system
· Field sales and customer support and training, including case coverage when required
Marketing Associate, Surgical Products | Stryker Canada | November 2001 – December 2002
· Develop marketing strategies for numerous products (cement/cement mixing systems, lavage, sterishield,
heavy duty equipment, OP-1)
· Played instrumental role in the introduction and integration of the role of biologics in orthopaedics
through the development of marketing strategies and training sessions for sales representatives
Sales Coordinator, Knees | Stryker Canada| March 2001 – November 2001
· Responsible for the organization and coordination of all knee surgeries in Canada through surgery
bookings with hospitals and sales representatives
· Liaise with sales representatives and materials management staff for managing inventory and ensuring
successful and timely completion of all requests with limited resources
· Extensive product knowledge of knee systems, appropriate instrumentation and implant requirements
based on surgical information provided by hospital or sales representative
Clinic Billing Administrator | McMaster University | August 1999 – March 2001
· Coordinate the set-up of the new Clinic; develop and implement the billing system and
policies/procedures
· Data compilation for executive reporting, preparation of monthly and semi-annual financial reports,
financial budgeting , OHIP and private billing
· Liaison with Department of Athletics & Recreation and University administration to introduce the complex
billing system
· Management of therapists’ schedules, and supervision of student employees

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EDUCATION
Center for Continuing Education, McMaster University, 2015
· ACC 830 – Basic Bookkeeping Online Self Study
· achieved grade of A+
Diploma of Occupational Health & Environmental Medicine, McMaster University, 1997
· Environmental Toxicology, Cancer, Asthma, Noise, Dust
Major Paper: Does a Causal Relationship Exist Between Environmental Tobacco Smoke and Lung Cancer?
Liaison, 13, #2 – 1998, 2-9.
Master of Science, Human Biodynamics, McMaster University, 1995 – 1997
· Statistics, Motor Learning, Independent Study
Thesis: The Effects of Proactive and Retroactive Demonstrations on Learning Signed Letters - Acta
Psychologica, 101 (1999), 79-90.
Bachelor of Kinesiology with a Minor in Anthropology, McMaster University, 1991 – 1995
· Exercise Physiology, Anatomy, Biomechanics, Psychological/Social Aspects of Sport
PROFESSIONAL DEVELOPMENT
· 2015 - 5S Training, Exactech
· 2014 – present – Team Leader Exchange, Exactech
· 2012 - Oz Principle Training, Exactech
· 2007 – Exactech U – product & sales training
· 2005 – Exactech U – product & sales training
· 2004 – Member of Stryker Canada’s “Women in Leadership”
· 2004 – Reconstructive Products Sales School (Stryker Corporation)
· 2002 - Product & Sales Training for OP-1 Implant (Stryker Corporation)
· 2001 – Women of Influence Luncheon Series attendee (Toronto)
ACHIEVEMENTS & EXTRACURRICULAR ACTIVITIES
· Volunteer Team Manager for Caledonia District Minor Hockey Association 2013 – present
· Volunteer Coach for Haldimand Youth Soccer Club 2007 – present
· Stryker Canada Service Excellence Award 2001
· McMaster University Female Athlete of the Year 1998
· Marauder Scholar for achievement in academics and athletics 1997 – 1998
· McMaster University Dean’s Honour List 1993 – 1995
PERSONAL INTERESTS
· Family; spending time with my husband and two sons (13, 10)
· Sports…..all sports!