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Myrna Cruz
(909)927-9028 CruzM74@Aol.Com
Self-Starter - Enthusiastic - Creative - Team Leader & Player - Bilingual - Strong Manager
CAREER EXPERIENCE:
Stanley, Black & Decker http://www.stanleyblackanddecker.com/careers 4/15/2016 – Present
Stanley Black & Decker is a world-leading provider of tools and storage, commercial electronic security and engineered
fastening systems, with unique growth platforms and a track record of sustained profitable growth.
Operations Supervisor
 Responsible for driving continuous and significant improvements in the areas of safety, quality, customer service
excellence, cost, and inventory within their value stream. Developing a world class organization and methodically
implementing strategic objectives. Strategic planning, strategy deployment, lean management/manufacturing
techniques
Manage drivers, receiving, shipping, repack, and inventory leads, and shipping/& receiving coordinators
 Drive rapid, significant and sustainable improvement in on-time delivery and lead-time
 Develop and execute a manufacturing strategy that supports the division’s overall market-driven business
strategy. Specifically, lead expansion of highly successful point of impact manufacturing and delivery models.
 Lead regular strategy deployment & KPI reviews for the receiving, and distribution teams ensuring attainment of
results and a sense of urgency with respect to the strategic implementation priorities
 Passionately drive a continuous improvement culture while implementing the strategic Roadmap to achieve
breakthrough performance in Customer Excellence, Receiving/& Distribution Growth, Process Excellence and a
Culture of Outperformance
 Build an outstanding team and evolve the organizational structure, as needed, in order to meet and exceed
objectives
 Ensure key manufacturing metrics and key performance indicator systems are consistently tracking the
appropriate measures and driving appropriate response behaviors
 Periodically present plans and actual results, as well as strategy deployment and KPI progress. Take aggressive
action to drive financial performance in the areas of direct and indirect labor, manufacturing overhead cost, and
inventory levels
 Partner with Plant Operation Manager to coordinate manufacturing functions with sales, marketing, design
engineering, and other departments
 Ensure effective allocation of resources across all areas of the operation to accomplish customer-driven priorities.
 Partner with Management to ensure the best possible product and customer satisfaction.
 Play an active and significant role in the S&OP process
 Continually benchmark best practices and implement as appropriate. Policies and procedures as needed.
Implement and monitor procedures and maintain records for audits
Feeding America Riverside|San Bernardino http://feedingamericaie.org/ 1/2016 – 4/2016
Feeding America Riverside|San Bernardino Counties is a 501(C) 3 non-profit, non-denominational organization. The Food
Bank is one of over 200 food banks affiliated with Feeding America, the National Food Bank Network.
Operations & Compliance Manager
 Manage, monitor, and address DOT, OSHA, CARB, AQMD, AIB, and Feeding America regulations, procedures and
record keeping.
 Manages drivers, dock supervisors, distribution supervisors, inventory control supervisor, and processing
department.
 Lead, and oversee all aspects of development, implementation, standardization, and management of the
Company’s DOT Trucking Compliance Programs, including CMV files, DOT Driver Qualification Files, DOT Drug/
Alcohol Program, Vehicle Inspections, Hours of Service, /ETC.
 Prepare and Submit Federal and State DOT compliance reports
 Review pending and upcoming changes to DOT, CARB, and OSHA compliance regulations to ensure the company is
prepared for future requirements
 Conduct accident investigations, follow-ups, and closure of action items
 Implement and maintain company Safety Program and Food Safety Program
 Work directly with drivers to assure the drivers and fleet are always in compliance. Work with vendors to maintain
needed fleet repairs. Maintain required files for audits and BIT inspections
 Maintain occupational accident, driver qualification, equipment, accident investigation, Drug/Alcohol, Heavy Use
Tax Forms, and files
 Work with Operations personnel to implement and manage a proactive, behavior-based approach to Health and
Safety, with a strong emphasis on Personal Responsibility, Incident Prevention, and a Management System
approach to compliance
 Ensure that there is compliance in the Warehouse facilities with federal regulations on OSHA and rewrite policies
and procedures as needed. Implement and monitor procedures and maintain records for audits
Golden State Foods (Union) http://www.goldenstatefoods.com/ 5/2014 – 5/2015
Golden State Foods one of the largest diversified suppliers to the food service industry, servicing approximately 125,000
restaurants in more than 60 countries
Operations Supervisor (E7)
 Supervised the day-to-day activities of warehouse operations, including daily work assignments, monitored
productivity, accuracy, and KPIs, and identified areas for improvement to meet or exceed Division standards and
objectives
 Supervised the day-to-day activities of transportation operations (routed overload cuts, personnel utilization, on-
time performance, off-load rate, driver debriefing, etc.) to ensure established standards were met or exceeded
 Supervised assigned staff, provided training to ensure compliance with safety rules and regulations, established
standards for quality, sanitation, security, and safety
 Monitored fleet operations, including loading and dispatch times, vehicle and equipment utilization reports, and
vehicle safety and maintenance to ensure compliance with GSF and DOT standards
 Distributed daily productivity reports and monitored daily receiving to ensure compliance with such product
related issues as QIP testing, storage, HACCP food quality standards, and new product slotting
 Monitored staffing levels, including the weekly casual associates, warehouse clerks, and warehouse supervisors
work schedules, the overseeing of warehouse supervisors, leads, clerks, and relieving warehouse and
transportation supervisors and leads, clerks as required, to ensure that required work tasks were achieved
 Performed other related and assigned duties as necessary, such conducted interviews, etc.
Nestlé USA http://www.Nestleusa.com 1/2013 – 5/2014
The world’s largest food company with a focus on Nutrition, Health & Wellness
Warehouse Supervisor/Hiring Manager
 Responsibilities included leading, developing, motivating, scouting, interviewing, hiring, and new hire on-boarding
processes for warehouse employees.
 Managing within warehouse budget of controllable expenses (i.e. labor, supplies, repairs, freight lanes and
material damages) to achieve operational goals.
 Encouraging engagement and development of the Nestle Continuous Excellence model (Nestlé's continuous
process that encompasses LEAN, Six Sigma, TPM principles).
 Providing effective training, drive, and providing consistent performance feedback to warehouse employees.
Facilitating team meetings, and operational reviews.
 Encouraging, and facilitating team decision making.
 Coaching teams in ways of consensus building, and information sharing.
 Supporting and driving Teams/Business Unit by setting goals and implementing action plans to attain goals.
 Ensuring team input in goal-setting strategies and attainment plans.
 Providing and discussing daily/weekly/monthly performance results through our operational review process.
 Managing staffing by both the most cost effective and performance efficient means possible.
 Complying with and ensuring all company safety policies and procedures are being followed by teams.
 Actively ensure personal safety and the safety of others through participation with the RDC Safety Team and other
safety related initiatives and programs.
 Ensuring teams are working within guidelines of the Good Manufacturing Practices (GMP's) and Food Safety
program.
 Completing and documenting all food safety and quality checks as required by our various quality programs and
standards.
 Actively participated in preventing and correcting quality related errors
Coca Cola Bottling Company (Union) http://www.cokecce.com 3/2008 – 1/2013
The world's largest marketer, producer and distributor of Coca-Cola products
Warehouse Supervisor/Safety Supervisor
 Responsibilities included supervising the warehousing, shipping, receiving, quality, and production of product.
 Supervising personnel; staff, training, evaluating, and developing team members.
 Scheduling team members to meet the demands of the facility within SOPs.
 Allocating necessary space for stock rotation; maintaining appropriate inventory levels and product loss control.
 Securing company assets, and managing within labor, KBIs, KPIs, GMPs, and OPEX budget.
 Lead Lean Manufacturing/5s projects.
 Primary contact for safety, such as lead & facilitate monthly/yearly safety committee meetings, functions,
trainings, certifications, accident/injury analysis, reports, objectives, Facility/OSHA inspections, and accountability.
 Ensure compliance with OSHA, DOT, and FDA regulations
APL Logistics http://www.apllogistics.com 1/2007 – 3/2008
Global 3rd
Party Logistics, 300 offices, serving over 100 countries
Operations Supervisor
Train, supervise, and mentor warehouse associates.
Supervise one or more major sections of the warehouse such as the shipping, receiving and warehousing of product
professionally; and in compliance with cost objectives and customer requirements.
Responsibilities include working in concert with other management team members to provide direction, guidance and
coaching to staff members while building a positive work environment, warehouse management and operations
including the use of equipment and maintenance of time, inventory control management, filling ecommerce
orders, and distribution service operations
Rite Aid Pharmacy (Union) http://www.riteaid.com 8/2003 – 1/2007
Leading Drug Store Chain, $16 billion sales - 3,333 stores nationwide
Store Manager
Managed, recruited, interviewed, trained, scheduled, developed, and mentored staff.
Ordered merchandise and directed staff in setting up displays.
Responsible for warehouse, inventory, return approvals, and audits.
Reconciled cash registers, made bank deposits and maintained accounting records.
Reviewed P&L and financial reports.
Secured company assets, and managed within labor, KBIs, and budget
Unified Western Grocers (Union) http://www.uwgrocers.com 8/1993 – 8/2003
Largest Grocery Wholesaler in the West, $3 billion sales
Warehouse Supervisor
Supervised the warehousing, shipping, receiving, quality of product.
Supervised personnel; staffed, trained, evaluated, and developed team members.
Scheduled team members to meet the demands of the facility within SOPs.
Allocated necessary space for stock rotation; maintained appropriate inventory levels and product loss control.
Secured company assets, and managed within labor, KBIs, and budget.
Assisted with recruiting, interviewing, hiring, and training.
Commended for staff appearance and performance as well as all monthly/yearly safety meetings, trainings,
certifications, accident/injury analysis, reports, objectives, Facility/OSHA inspections, and accountability.
Ensure compliance with OSHA, DOT, and FDA regulations Lead Lean Manufacturing/5s projects.
Established relationships with retailers/representatives, and suppliers
CAREER PROFICIENCIES:
 Microsoft: Access, Excel, Outlook, PowerPoint, Publisher, Word
 Financial Software: Quick Books, ADP PC Payroll, Knowledge Point Ultimate Employer
 Warehouse Management Systems: AS400, ISS45, Retail Navigator, Expressions 5.0, Staff-Works, Kronos, SAP, SAP
Legacy, SAP Manhattan, SAP Globe, Cisco, Oracle, JD Edwards, Primarius, WMSNet
 Food Safety/Quality Systems: ISO9000, ISO9001, ISO22000, ISO14000, ISO14001, HACCP, Siliker, AIB
 Languages: Bilingual (read, write & speak Spanish)
License:
 Commercial Class A with Air Brakes, Tankers, Hazmat, and Doubles/Triples Endorsements
CERTIFICATIONS:
 Drug and Alcohol Reasonable Suspicion Training; Fulfilling Requirements of FMCSR 382.307-603 2/26/16
 California Trucking Association Sailing Through Your BIT 2/26/16
 First Aid and Adult/Child/Infant CPR 1/20/16
 (FDA) Food Defense 101; Food Defense Awareness for Front-Line Employees 2/4/16
 (FDA) Food Defense 101; Food Defense Awareness for Professionals 2/5/16
 ServSafe; Food Protection Manager Certification Examination, Accredited by the American National Standards
Institute (ANSI)-Conference for Food Protection (CFP) 2/10/16
EDUCATION:
University of Phoenix 6/2013
 Bachelor’s Degree in Business Management/Administration

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1 Myrna Cruz Resume Updated

  • 1. Myrna Cruz (909)927-9028 CruzM74@Aol.Com Self-Starter - Enthusiastic - Creative - Team Leader & Player - Bilingual - Strong Manager CAREER EXPERIENCE: Stanley, Black & Decker http://www.stanleyblackanddecker.com/careers 4/15/2016 – Present Stanley Black & Decker is a world-leading provider of tools and storage, commercial electronic security and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth. Operations Supervisor  Responsible for driving continuous and significant improvements in the areas of safety, quality, customer service excellence, cost, and inventory within their value stream. Developing a world class organization and methodically implementing strategic objectives. Strategic planning, strategy deployment, lean management/manufacturing techniques Manage drivers, receiving, shipping, repack, and inventory leads, and shipping/& receiving coordinators  Drive rapid, significant and sustainable improvement in on-time delivery and lead-time  Develop and execute a manufacturing strategy that supports the division’s overall market-driven business strategy. Specifically, lead expansion of highly successful point of impact manufacturing and delivery models.  Lead regular strategy deployment & KPI reviews for the receiving, and distribution teams ensuring attainment of results and a sense of urgency with respect to the strategic implementation priorities  Passionately drive a continuous improvement culture while implementing the strategic Roadmap to achieve breakthrough performance in Customer Excellence, Receiving/& Distribution Growth, Process Excellence and a Culture of Outperformance  Build an outstanding team and evolve the organizational structure, as needed, in order to meet and exceed objectives  Ensure key manufacturing metrics and key performance indicator systems are consistently tracking the appropriate measures and driving appropriate response behaviors  Periodically present plans and actual results, as well as strategy deployment and KPI progress. Take aggressive action to drive financial performance in the areas of direct and indirect labor, manufacturing overhead cost, and inventory levels  Partner with Plant Operation Manager to coordinate manufacturing functions with sales, marketing, design engineering, and other departments  Ensure effective allocation of resources across all areas of the operation to accomplish customer-driven priorities.  Partner with Management to ensure the best possible product and customer satisfaction.  Play an active and significant role in the S&OP process  Continually benchmark best practices and implement as appropriate. Policies and procedures as needed. Implement and monitor procedures and maintain records for audits Feeding America Riverside|San Bernardino http://feedingamericaie.org/ 1/2016 – 4/2016 Feeding America Riverside|San Bernardino Counties is a 501(C) 3 non-profit, non-denominational organization. The Food Bank is one of over 200 food banks affiliated with Feeding America, the National Food Bank Network. Operations & Compliance Manager  Manage, monitor, and address DOT, OSHA, CARB, AQMD, AIB, and Feeding America regulations, procedures and record keeping.  Manages drivers, dock supervisors, distribution supervisors, inventory control supervisor, and processing department.  Lead, and oversee all aspects of development, implementation, standardization, and management of the Company’s DOT Trucking Compliance Programs, including CMV files, DOT Driver Qualification Files, DOT Drug/ Alcohol Program, Vehicle Inspections, Hours of Service, /ETC.  Prepare and Submit Federal and State DOT compliance reports  Review pending and upcoming changes to DOT, CARB, and OSHA compliance regulations to ensure the company is prepared for future requirements  Conduct accident investigations, follow-ups, and closure of action items
  • 2.  Implement and maintain company Safety Program and Food Safety Program  Work directly with drivers to assure the drivers and fleet are always in compliance. Work with vendors to maintain needed fleet repairs. Maintain required files for audits and BIT inspections  Maintain occupational accident, driver qualification, equipment, accident investigation, Drug/Alcohol, Heavy Use Tax Forms, and files  Work with Operations personnel to implement and manage a proactive, behavior-based approach to Health and Safety, with a strong emphasis on Personal Responsibility, Incident Prevention, and a Management System approach to compliance  Ensure that there is compliance in the Warehouse facilities with federal regulations on OSHA and rewrite policies and procedures as needed. Implement and monitor procedures and maintain records for audits Golden State Foods (Union) http://www.goldenstatefoods.com/ 5/2014 – 5/2015 Golden State Foods one of the largest diversified suppliers to the food service industry, servicing approximately 125,000 restaurants in more than 60 countries Operations Supervisor (E7)  Supervised the day-to-day activities of warehouse operations, including daily work assignments, monitored productivity, accuracy, and KPIs, and identified areas for improvement to meet or exceed Division standards and objectives  Supervised the day-to-day activities of transportation operations (routed overload cuts, personnel utilization, on- time performance, off-load rate, driver debriefing, etc.) to ensure established standards were met or exceeded  Supervised assigned staff, provided training to ensure compliance with safety rules and regulations, established standards for quality, sanitation, security, and safety  Monitored fleet operations, including loading and dispatch times, vehicle and equipment utilization reports, and vehicle safety and maintenance to ensure compliance with GSF and DOT standards  Distributed daily productivity reports and monitored daily receiving to ensure compliance with such product related issues as QIP testing, storage, HACCP food quality standards, and new product slotting  Monitored staffing levels, including the weekly casual associates, warehouse clerks, and warehouse supervisors work schedules, the overseeing of warehouse supervisors, leads, clerks, and relieving warehouse and transportation supervisors and leads, clerks as required, to ensure that required work tasks were achieved  Performed other related and assigned duties as necessary, such conducted interviews, etc. Nestlé USA http://www.Nestleusa.com 1/2013 – 5/2014 The world’s largest food company with a focus on Nutrition, Health & Wellness Warehouse Supervisor/Hiring Manager  Responsibilities included leading, developing, motivating, scouting, interviewing, hiring, and new hire on-boarding processes for warehouse employees.  Managing within warehouse budget of controllable expenses (i.e. labor, supplies, repairs, freight lanes and material damages) to achieve operational goals.  Encouraging engagement and development of the Nestle Continuous Excellence model (Nestlé's continuous process that encompasses LEAN, Six Sigma, TPM principles).  Providing effective training, drive, and providing consistent performance feedback to warehouse employees. Facilitating team meetings, and operational reviews.  Encouraging, and facilitating team decision making.  Coaching teams in ways of consensus building, and information sharing.  Supporting and driving Teams/Business Unit by setting goals and implementing action plans to attain goals.  Ensuring team input in goal-setting strategies and attainment plans.  Providing and discussing daily/weekly/monthly performance results through our operational review process.  Managing staffing by both the most cost effective and performance efficient means possible.  Complying with and ensuring all company safety policies and procedures are being followed by teams.  Actively ensure personal safety and the safety of others through participation with the RDC Safety Team and other safety related initiatives and programs.  Ensuring teams are working within guidelines of the Good Manufacturing Practices (GMP's) and Food Safety program.  Completing and documenting all food safety and quality checks as required by our various quality programs and standards.
  • 3.  Actively participated in preventing and correcting quality related errors Coca Cola Bottling Company (Union) http://www.cokecce.com 3/2008 – 1/2013 The world's largest marketer, producer and distributor of Coca-Cola products Warehouse Supervisor/Safety Supervisor  Responsibilities included supervising the warehousing, shipping, receiving, quality, and production of product.  Supervising personnel; staff, training, evaluating, and developing team members.  Scheduling team members to meet the demands of the facility within SOPs.  Allocating necessary space for stock rotation; maintaining appropriate inventory levels and product loss control.  Securing company assets, and managing within labor, KBIs, KPIs, GMPs, and OPEX budget.  Lead Lean Manufacturing/5s projects.  Primary contact for safety, such as lead & facilitate monthly/yearly safety committee meetings, functions, trainings, certifications, accident/injury analysis, reports, objectives, Facility/OSHA inspections, and accountability.  Ensure compliance with OSHA, DOT, and FDA regulations APL Logistics http://www.apllogistics.com 1/2007 – 3/2008 Global 3rd Party Logistics, 300 offices, serving over 100 countries Operations Supervisor Train, supervise, and mentor warehouse associates. Supervise one or more major sections of the warehouse such as the shipping, receiving and warehousing of product professionally; and in compliance with cost objectives and customer requirements. Responsibilities include working in concert with other management team members to provide direction, guidance and coaching to staff members while building a positive work environment, warehouse management and operations including the use of equipment and maintenance of time, inventory control management, filling ecommerce orders, and distribution service operations Rite Aid Pharmacy (Union) http://www.riteaid.com 8/2003 – 1/2007 Leading Drug Store Chain, $16 billion sales - 3,333 stores nationwide Store Manager Managed, recruited, interviewed, trained, scheduled, developed, and mentored staff. Ordered merchandise and directed staff in setting up displays. Responsible for warehouse, inventory, return approvals, and audits. Reconciled cash registers, made bank deposits and maintained accounting records. Reviewed P&L and financial reports. Secured company assets, and managed within labor, KBIs, and budget Unified Western Grocers (Union) http://www.uwgrocers.com 8/1993 – 8/2003 Largest Grocery Wholesaler in the West, $3 billion sales Warehouse Supervisor Supervised the warehousing, shipping, receiving, quality of product. Supervised personnel; staffed, trained, evaluated, and developed team members. Scheduled team members to meet the demands of the facility within SOPs. Allocated necessary space for stock rotation; maintained appropriate inventory levels and product loss control. Secured company assets, and managed within labor, KBIs, and budget. Assisted with recruiting, interviewing, hiring, and training. Commended for staff appearance and performance as well as all monthly/yearly safety meetings, trainings, certifications, accident/injury analysis, reports, objectives, Facility/OSHA inspections, and accountability. Ensure compliance with OSHA, DOT, and FDA regulations Lead Lean Manufacturing/5s projects. Established relationships with retailers/representatives, and suppliers CAREER PROFICIENCIES:  Microsoft: Access, Excel, Outlook, PowerPoint, Publisher, Word
  • 4.  Financial Software: Quick Books, ADP PC Payroll, Knowledge Point Ultimate Employer  Warehouse Management Systems: AS400, ISS45, Retail Navigator, Expressions 5.0, Staff-Works, Kronos, SAP, SAP Legacy, SAP Manhattan, SAP Globe, Cisco, Oracle, JD Edwards, Primarius, WMSNet  Food Safety/Quality Systems: ISO9000, ISO9001, ISO22000, ISO14000, ISO14001, HACCP, Siliker, AIB  Languages: Bilingual (read, write & speak Spanish) License:  Commercial Class A with Air Brakes, Tankers, Hazmat, and Doubles/Triples Endorsements CERTIFICATIONS:  Drug and Alcohol Reasonable Suspicion Training; Fulfilling Requirements of FMCSR 382.307-603 2/26/16  California Trucking Association Sailing Through Your BIT 2/26/16  First Aid and Adult/Child/Infant CPR 1/20/16  (FDA) Food Defense 101; Food Defense Awareness for Front-Line Employees 2/4/16  (FDA) Food Defense 101; Food Defense Awareness for Professionals 2/5/16  ServSafe; Food Protection Manager Certification Examination, Accredited by the American National Standards Institute (ANSI)-Conference for Food Protection (CFP) 2/10/16 EDUCATION: University of Phoenix 6/2013  Bachelor’s Degree in Business Management/Administration