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Yifang Yao
2035 Sheppard Ave East
Toronto, Ontario M2J 0A8
Phone 6478680730
denise.yyf@hotmail.com
Career Objective
 My goal is to work with Food and Beverage as a server, to ensure guests have got
great service experience. I am going to utilize my customer service skill to make
our guests have great experience, and to use my teamwork skill to do a better job
with my team members.
Skills and Abilities
 Summary
• Creative, hardworking, friendly and reliable
• Very organized, and quick learner
• Ability of managing stress
• Flexible work time
• Strong problem solving, organizational, interpersonal and
communication skills
• Ability to setup banquet
• Computer skills
• Leadership skills
• multilingual (Chinese and English)
 Computer skill
• Proficient in using Microsoft Office programs and OPERA Property
Management System
• Experience using both Microsoft- and Mac-based computer platforms
 Leadership skill
• Solve problems
• Be honest
• Help out
• Planed and organized high school Christmas party
 Language skill
• Chinese(mandarin) proficient in speech, competent in writing and
reading
Honors & Awards
 Certified Guest Service Professional (CGSP®), Nov 19th
, 2014
AHLEI (AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE)
 Standard First Aid CPR/AED Level C, April 5th
,2015
CANADIAN RED CROSS
 WHMIS for The Hospitality Industry, April 13th
, 2015
TrainCan, Inc. The Source for Food Safety
Volunteer Work
 Canada International College, Toronto December / 2012 - June / 2013
CIC Student Union member
Work in cultural Ministry. Arrange program for the party, design program list.
Education
 Seneca College hospitality management program,Toronto, Ontario, Canada
Bachelor of Hospitality Management, 2014~2016
• Front Office Operations and Management
• Hospitality in the Tourism Industry
• Exceptional Guest Service and Customer Relations
 Canada International College, Toronto, Ontario, Canada
High school student, 2012~2014
Interests
 Reading
 Cooking
 Architecture
 DIY home decor

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(Resume) Server

  • 1. Yifang Yao 2035 Sheppard Ave East Toronto, Ontario M2J 0A8 Phone 6478680730 denise.yyf@hotmail.com Career Objective  My goal is to work with Food and Beverage as a server, to ensure guests have got great service experience. I am going to utilize my customer service skill to make our guests have great experience, and to use my teamwork skill to do a better job with my team members. Skills and Abilities  Summary • Creative, hardworking, friendly and reliable • Very organized, and quick learner • Ability of managing stress • Flexible work time • Strong problem solving, organizational, interpersonal and communication skills • Ability to setup banquet • Computer skills • Leadership skills • multilingual (Chinese and English)  Computer skill • Proficient in using Microsoft Office programs and OPERA Property Management System • Experience using both Microsoft- and Mac-based computer platforms  Leadership skill • Solve problems • Be honest • Help out • Planed and organized high school Christmas party  Language skill • Chinese(mandarin) proficient in speech, competent in writing and reading Honors & Awards  Certified Guest Service Professional (CGSP®), Nov 19th , 2014 AHLEI (AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE)  Standard First Aid CPR/AED Level C, April 5th ,2015 CANADIAN RED CROSS  WHMIS for The Hospitality Industry, April 13th , 2015 TrainCan, Inc. The Source for Food Safety
  • 2. Volunteer Work  Canada International College, Toronto December / 2012 - June / 2013 CIC Student Union member Work in cultural Ministry. Arrange program for the party, design program list. Education  Seneca College hospitality management program,Toronto, Ontario, Canada Bachelor of Hospitality Management, 2014~2016 • Front Office Operations and Management • Hospitality in the Tourism Industry • Exceptional Guest Service and Customer Relations  Canada International College, Toronto, Ontario, Canada High school student, 2012~2014 Interests  Reading  Cooking  Architecture  DIY home decor