Yifang Yao seeks a position as a server to utilize her customer service and teamwork skills to ensure guests have a great experience. She has strong problem solving, organizational, interpersonal and communication skills as well as the ability to set up banquets. Yifang is proficient in Mandarin and English, Microsoft Office programs, and OPERA Property Management System. She has earned certifications in guest service, first aid, and WHMIS for the hospitality industry. Additionally, Yifang volunteered with her college student union arranging cultural programs and parties. She studied hospitality management at Seneca College with a focus on front office operations and exceptional guest service.