Steven Terpenning is seeking a challenging position that utilizes his skills in project management, vendor management, time management, personnel management, and process improvement. He has over 5 years of work experience including his current role as an Inventory Representative at Comcast Spotlight where he acts as a team lead and exceeds performance expectations. Previously he worked as a Forklift Mechanic at Shamrock Foods where he created training documentation and mentored others. He also owned and managed his own repair business for 4 years. Terpenning has a 3.5 GPA and is pursuing a Bachelor's degree in Information Technology from the University of Phoenix with an expected graduation date of July 2017.
Teqstudio talent pool includes developers and designers with extensive experience, a commitment to excellence, and most importantly,
a focus on contributing to their customers' success. Why settle for average when you can have superior project management,
outstanding technical skills and first-class business knowledge behind your web development? Contact Teqstudio today!
Teqstudio talent pool includes developers and designers with extensive experience, a commitment to excellence, and most importantly,
a focus on contributing to their customers' success. Why settle for average when you can have superior project management,
outstanding technical skills and first-class business knowledge behind your web development? Contact Teqstudio today!
I understand that effective training has a major impact on a company's success!
Previously, I spent my career establishing and maintaining professional relationships with both internal and external users, on our company's policies and procedures and various software applications. I played a pivotal role in ensuring that both existing and incoming staff and clients received excellent training. I did this by increasing effectiveness of our corporate training presentations, updating and creating user/instructor curriculum and maintaining critical skill coverage on each of our software applications. I spent a great deal of time keeping abreast of cutting-edge training methods, project management and developmental research. This included learning such things as the Adult Learning Theory; its proper application and use, Motivation Theory, and methods and techniques for delivering effective training utilizing an on-line, blended and purely face-to-face approach.
In addition to my extensive training experience, I also enjoyed working as a Senior Account Manager/Project Manager. Here, I established and maintained successful professional relationships with our largest clients. Designated as the single point-of-contact, I gained our clients' confidence and trust by consistently providing customer-centered, high-quality solutions on a daily basis. My success as an Account Manager came from my unique attention to detail, open and honest communication and my dedication to providing accurate, on-time deliverables. Partnering with our client, I developed and implemented our new quality review processes, researched efficiency-opportunities, reviewed for regulatory compliance, addressed programming issues with IT, oversaw our ‘User Level Acceptance Testing' for over 3 years and gathered data on technical issues to resolve client questions and concerns in a timely manner.
I understand that effective training has a major impact on a company's success!
Previously, I spent my career establishing and maintaining professional relationships with both internal and external users, on our company's policies and procedures and various software applications. I played a pivotal role in ensuring that both existing and incoming staff and clients received excellent training. I did this by increasing effectiveness of our corporate training presentations, updating and creating user/instructor curriculum and maintaining critical skill coverage on each of our software applications. I spent a great deal of time keeping abreast of cutting-edge training methods, project management and developmental research. This included learning such things as the Adult Learning Theory; its proper application and use, Motivation Theory, and methods and techniques for delivering effective training utilizing an on-line, blended and purely face-to-face approach.
In addition to my extensive training experience, I also enjoyed working as a Senior Account Manager/Project Manager. Here, I established and maintained successful professional relationships with our largest clients. Designated as the single point-of-contact, I gained our clients' confidence and trust by consistently providing customer-centered, high-quality solutions on a daily basis. My success as an Account Manager came from my unique attention to detail, open and honest communication and my dedication to providing accurate, on-time deliverables. Partnering with our client, I developed and implemented our new quality review processes, researched efficiency-opportunities, reviewed for regulatory compliance, addressed programming issues with IT, oversaw our ‘User Level Acceptance Testing' for over 3 years and gathered data on technical issues to resolve client questions and concerns in a timely manner.
1. STEVEN TERPENNING
6585 S. Dudley Way
Littleton Co, 80123 | Steven.Terpenning@Gmail.com | (720) 341-8424
OBJECTIVE A self-motivated goal-oriented professional that is pursuing a challenging
position to promote and advance my abilities based on performance
levels. Surpasses customer and employer standards and expectations
while meeting deadlines and budgets. Proficient with Microsoft Excel,
Outlook, Word, Visio, PowerPoint, other Microsoft Office tools, Eclipse,
Stata OneTIM, as well as formal training with Java, SQL, HTLM5 and
Project Management.
SKILLS &
ABILITIES
Vendor Management.
Conflict resolution.
Time Management.
Project Management.
Training.
Process improvement and new process implementation.
Personnel management.
Advanced Microsoft Office Skills.
Java, HTML, and SQL trained.
Self-Motivated fast learner.
EXPERIENCE INVENTORY REPRESENTATIVE COMCAST SPOTLIGHT
SEPTEMBER 2015 - CURRENT
New hire training as well as cross training for traffic personnel.
Acting team lead.
Quality control check and validation of cable advertisement
orders.
Update current processing policies to help with efficiency and
accuracy concerns.
Traffic problem diagnosis.
New system tester.
Exceptional position performance exceeding company
expectations.
Conflict resolution for sales escalation point of contact.
Metric reporting.
FORKLIFT MECHANIC SHAMROCK FOODS
MARCH 2014 – SEPTEMBER 2015
Create training documentation.
Managerial coverage when required.
Mentoring.
2. PAGE 2
Electrical Diagnostics.
Read and understand operation manuals, blueprints, and
technical drawings.
Repair, rewire, and troubleshoot electrical systems.
Schedule maintenance for industrial machines and equipment
while keeping service records.
Fabricate needed parts or items.
Structure design.
Team management
MANAGER/OWNER ALL KINDZ REPAIR LLC
OCTOBER 2010 – MARCH 2014
Network Installation.
Project management.
Customer relations.
Estimation/Bidding
Develop and implement marketing strategies.
Sell products and services.
Payroll functions such as timekeeping and processing.
Recruit, interview, and train new hires.
Employee management and mentoring.
EDUCATION UNIVERSITY OF PHEONIX, COLORADO CAMPUS
BACHELORS OF SCIENCE IN INFORMATION TECHNOLOGY
3.5 GPA, Estimated Graduation date July 2017
Classes completed in Java coding, SQL, and HTML5.
Classes completed in project management.
ACHIEVMENTS 2016 GEM award winner for going above and beyond.
2009 Globalization essay winner.
LEADERSHIP Acting team lead after 6 months with Comcast Spotlight
Proven leader at every job that excels quickly and gains respect from
coworkers.