Ibrahim Zidan has extensive experience in project management, team management, and technical roles over 15 years. He has led IT operations teams and completed 7 IT projects. He holds several certifications including PMP, ITIL, MCSA, and MIS. Throughout his career, he has delivered projects on time and on budget while achieving high customer satisfaction.

1. PMP®, ITIL, MCSA, MIS
A Portfolio of previous acheivements and career progression history.
Ibrahim Zidan
ITSM
Scanme
Business Card

2. Progressive learner and Knowledge Communicator, Professional Perfectionist and Innovator.
Always looking for new challenges to conquer and goals to acheive.
Highly developed technical, interpersonal, writing and leadership skills.
Data analysis practiced to perfection, Decisions supported by Infographic reports.
Career Portfolio
Project ManagementTechnical Experience
Support Teams
Management
Experience Breakdown
Project Management
Team Management
Technical Experience
5YearsOfPureTechnica
lExperience5Ye
ars experience of leading IT O
p
erationsteams
Completed 7I
TProjects
WHAT’S MY STORY
2010 2011 2012 2013 2014 2015 2016200920082007
Education
Work
@ Schlumberger
Sr. IT Analyst@ EtisalatUAE
Tech Support Engineer
@ New Horizons
Courses Coordinator
& Tech. Admin.
MCITP, MCSA, MCTS
MCP, MOS
Delta Academy
MIS
Bachelor Degree
Microsoft MCP: 3813861 Member: 5119212
ITIL
foundation
Member: 4724064
PMP
PM Institute
@ duUAE
Service Desk Engineer
@ ASTADPM
IT Support Supervisor

3. Creating project plan, Assigning
resources, Risk Assisment, Imple-
minting changes, Obtaining
approvals.
IT Portal
ASTAD Project Management
Projects Timeline
Eventhough I obtained my PMP certification in 2016 but i have participated and
delivered multiple projects during my career below are the timelines of my complet-
ed projects.
HPSM Implementation
Involved in Defining scope, risk
assesment and Executing.
Responsible for Managing Chang-
es and and Monitoring Risk.
HPSM Implementation
2016
2015
2014
2012
2010
du Telecom UAE
Involved in Defining scope, risk
assesment and Executing.
Responsible for Managing Chang-
es and and Monitoring Risk.
Connected Backup
Automation
Schlumberger
Involved in risk assesment and
Obtaining Project Plan Approval.
Responsible for Monitor and
control and Monitoring Risk.
GSC Office Relocation
Schlumberger
Creating project plan, Assigning
resources, Risk Assisment, Imple-
minting changes, Obtaining
approvals.
ManageEngine
Implementation
ASTAD Project Management
Creating project plan, Assigning
resources, Risk Assisment, Imple-
minting changes, Obtaining
approvals.
QA and KPI
Development
ASTAD Project Management

4. Having worked in 4 different industries (Training, Telecom, Oil and Gas and Construction) with a
dynamic market with ever changing technologies and business requirements my team has always
over-acheived customer satisfaction, Cost control and top quality deliverables.
On Job Acheivements
Successfully rebuilt three IT support funtions:
24/7 IT Servicedesk,
onsite support,
Asset Management.
Building IT Support
Implemented NPS, IT Tickets surveys, Quality Score
cards, Escalation matrix. Complaint management
Process.
QA and Complaint Management
Developed, Documented, Obtained approvals,
Published 25 core IT Processes for ASTAD.
Process Development
PMP
Project Management
Professional: 4724064
MCP
Microsoft Certified
Professional : 3813861
MCTS
Microsoft Certified Technology
Specialist : 3813861
MOS
Microsoft Office Specialist:
10100611
MCSA
Microsoft Certified Systems
Administrator : 3813861
MCSE
Microsoft Certified Systems
Engineer : 3813861
ITIL
ITIL Foundation Certifi-
cate: 5119212.20303476
MCSA
A
D
C
B
H
E
F
G
Microsoft Certified Solu-
tions Associate : 3813861

5. Personal Information
Data analysis and business integration IT professional with a multi-na-
tional organizations exposure with excellent communication skills and a
key player in diverse teams, with experience in four business fields on
which I have proven my quick learning and continuous improvement
mindset and abilities.
Project Management experience that supports my potential in business
integration and quality control emphasizes my understanding of IT
service delivery methodologies and positively affects involved business
interaction.
28%
Valid driving license
Negotiable Notice Period
Married
1 Baby Girl
THANKS FOR YOUR TIME